@article{3497, author = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}}, journal = {{International Journal of Business Intelligence Research (IJBIR)}}, number = {{3}}, pages = {{32----49}}, title = {{{Augmenting Analytical CRM Strategies with Social BI}}}, doi = {{10.4018/ijbir.2013070103}}, year = {{2013}}, } @article{3498, author = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}}, journal = {{Government Information Quarterly}}, number = {{4}}, pages = {{387----396}}, title = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}}, doi = {{10.1016/j.giq.2013.05.013}}, year = {{2013}}, } @article{3499, author = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}}, journal = {{eGovernment Review}}, pages = {{14----15}}, title = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}}, year = {{2013}}, } @inbook{5031, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}}, editor = {{Thomas, Oliver and Nüttgens, Markus}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5}}, year = {{2013}}, } @inproceedings{3449, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}}, booktitle = {{Dienstleistungsmodellierung 2012}}, location = {{Bamberg, Deutschland}}, pages = {{208----226}}, title = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}}, doi = {{10.1007/978-3-658-00863-5_10}}, year = {{2012}}, } @inproceedings{3450, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}}, booktitle = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}}, location = {{Ho Chi Minh City, Vietnam}}, pages = {{Paper 56}}, title = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}}, year = {{2012}}, } @inproceedings{3451, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}}, booktitle = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}}, location = {{Kauai, USA}}, pages = {{1522----1531}}, title = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}}, doi = {{10.1109/HICSS.2012.525}}, year = {{2012}}, } @inproceedings{3452, author = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}}, booktitle = {{Services and Economic Development: Local and Global Challenges}}, isbn = {{978-606-505-565-0}}, location = {{Bucharest, Romania}}, pages = {{1----21}}, title = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}}, year = {{2012}}, } @inproceedings{3453, author = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}}, booktitle = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}}, location = {{ Barcelona, Spain}}, pages = {{1----12}}, title = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}}, year = {{2012}}, } @article{3500, author = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{1}}, pages = {{26----40}}, title = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}}, year = {{2012}}, } @article{3501, author = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, journal = {{e-Service Journal}}, number = {{1}}, pages = {{45----74}}, title = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}}, year = {{2012}}, } @inbook{5032, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, booktitle = {{Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science}}, editor = {{Granat Janusz Dolk, Daniel;}}, pages = {{87----117}}, title = {{{A Method for Selectively Designing Modeling Languages for Product-Service Systems}}}, year = {{2012}}, } @inbook{5034, author = {{Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}}, booktitle = {{Service Engineering --- Management}}, editor = {{Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, Oliver}}, isbn = {{978-3-8482-2109-7}}, pages = {{127----139}}, title = {{{Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}}}, year = {{2012}}, } @inbook{5035, author = {{Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg}}, booktitle = {{Handbook of Service Description}}, editor = {{Barros, Alistair and Oberle, Daniel}}, isbn = {{978-1-4614-1864-1}}, pages = {{19----44}}, title = {{{Product-Service System Approaches}}}, doi = {{10.1007/978-1-4614-1864-1_2}}, year = {{2012}}, } @inproceedings{3454, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic}}, booktitle = {{XII European Workshop on Efficiency and Productivity Analysis (Abstract)}}, location = {{Verona, Italy}}, title = {{{Conceptualizing Service Network Productivity --- A Looped DEA Approach}}}, year = {{2011}}, } @inproceedings{3455, author = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans}}, booktitle = {{ECIS 2011 Proceedings}}, location = {{Helsinki, Finland}}, pages = {{Paper 111}}, title = {{{How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach}}}, year = {{2011}}, } @inproceedings{3456, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans and Sigge, Daniel}}, booktitle = {{XXI. International RESER Conference}}, location = {{Hamburg, Germany}}, pages = {{146----147}}, title = {{{Do we need new theories on service productivity? --- Status Quo and implications from contemporary research}}}, year = {{2011}}, } @inproceedings{3457, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the 44th Annual Hawaii International Conference on System Sciences}}, isbn = {{978-1-4244-9618-1}}, issn = {{1530-1605}}, location = {{Koloa, HI, USA}}, title = {{{Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes}}}, doi = {{10.1109/HICSS.2011.243}}, year = {{2011}}, } @inproceedings{3458, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, booktitle = {{International Conference on Design Science Research in Information Systems and Technology}}, editor = {{Jain, Hemant and P. Sinha, Atish and Vitharana, Padmal}}, pages = {{366----375}}, title = {{{Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany}}}, doi = {{10.1007/978-3-642-20633-7_26}}, year = {{2011}}, } @inproceedings{3459, author = {{Beverungen, Daniel}}, booktitle = {{32th International Conference on Information Systems (ICIS)}}, location = {{Shanghai, China}}, title = {{{Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis}}}, year = {{2011}}, } @inproceedings{3460, author = {{Beverungen, Daniel and Kohlborn, Thomas and Fielt, Erwin}}, booktitle = {{22nd Australasian Conference on Information Systems (ACIS)}}, location = {{Sydney, Australia}}, title = {{{The Morphology of Service Bundling Settings}}}, year = {{2011}}, } @inproceedings{3461, author = {{Beverungen, Daniel and Wittchen, Marion and Becker, Jörg}}, booktitle = {{Proceedings of the 19th European Conference on Information Systems}}, location = {{Helsinki, Finland}}, title = {{{Where are the participants? Including motivational aspects into theorizing and design in IS Research}}}, year = {{2011}}, } @inproceedings{3462, author = {{Hellingrath, Bernd and Becker, Jörg and Beverungen, Daniel and Böhle, Carsten and Räckers, Michael}}, booktitle = {{EMNet}}, location = {{Limassol, Zypern}}, title = {{{On the Coalescence of Supply Networks and Information Systems}}}, year = {{2011}}, } @article{3502, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{2}}, pages = {{54----69}}, title = {{{Pricing of Value Bundles: A Multi-Perspective Decision Support Approach}}}, year = {{2011}}, } @inbook{5038, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, booktitle = {{Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF}}, editor = {{Gatermann, Inken and Fleck, Myriam}}, pages = {{247----255}}, title = {{{Integrierte Informationslogistik in der hybriden Wertschöpfung}}}, year = {{2011}}, } @inbook{5039, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Stein, Armin}}, booktitle = {{Implementing International Services: A tailorable method for market assessment, modularization, and process transfer}}, editor = {{Böhmann, T and Burr, W and Herrmann, T and Krcmar, H}}, isbn = {{978-3-8349-1577-1}}, pages = {{399----424}}, title = {{{Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling}}}, year = {{2011}}, } @inproceedings{3463, author = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Broeker, Ole and Knackstedt, Ralf and Nikula, Anna and Wilken, Robert}}, booktitle = {{40. Jahrestagung der Gesellschaft für Informatik}}, location = {{Leipzig, Germany}}, title = {{{Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel}}}, year = {{2010}}, } @inproceedings{3464, author = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Frohs, Margarete and Müller, Oliver and Weddeling, Matthias}}, booktitle = {{European Conference on Information Systems}}, location = {{Pretoria, South Africa}}, title = {{{Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services}}}, year = {{2010}}, } @inproceedings{3465, author = {{Becker, Jörg and Beverungen, Daniel and Blinn, Nadine and Fellmann, Michael and Knackstedt, Ralf and Nüttgens, Markus and Thomas, Oliver}}, booktitle = {{Proceedings of the Multikonferenz Wirtschaftsinformatik}}, location = {{Göttingen, Germany}}, title = {{{Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften}}}, year = {{2010}}, } @inproceedings{3466, author = {{Becker, Jörg and Beverungen, Daniel and Blinn, Nadine and Nüttgens, Markus}}, booktitle = {{XX. International RESER Conference}}, location = {{Gothenburg, Sweden}}, title = {{{Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services}}}, year = {{2010}}, } @inproceedings{3467, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the IADIS Internatioal Conference e-Society 2010}}, editor = {{Kommers, Piet and Isaías, Pedro}}, isbn = {{978-972-8939-07-6}}, location = {{Porto, Portugal}}, pages = {{322----329}}, title = {{{Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services}}}, year = {{2010}}, } @inproceedings{3468, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Exploring Service Sciences}}, editor = {{Morin, Jean-Henry and Ralyté, Jolita and Snene, Mehdi}}, pages = {{282----288}}, title = {{{Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services}}}, doi = {{10.1007/978-3-642-14319-9_25}}, year = {{2010}}, } @inproceedings{3469, author = {{Beverungen, Daniel}}, booktitle = {{Proceedings of the 10th European Academy of Management Conference}}, location = {{Rome, Italy}}, title = {{{Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions}}}, year = {{2010}}, } @article{3503, author = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Frohs, Margarethe and Müller, Oliver and Weddeling, Matthias and Knackstedt, Ralf and Steiner, Michael}}, journal = {{Electronic Markets}}, number = {{2}}, pages = {{131----146}}, title = {{{Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data}}}, doi = {{10.1007/s12525-010-0032-0}}, year = {{2010}}, } @article{3504, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, journal = {{Information Systems and e-Business Management (ISeB)}}, number = {{1}}, pages = {{12----32}}, title = {{{The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages}}}, year = {{2010}}, } @article{3505, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, journal = {{Lecture Notes in Informatics}}, number = {{INFORMATIK 2010 --- Business Process and Service Science --- Proceedings of ISSS and BPSC}}, pages = {{63----79}}, title = {{{Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks}}}, year = {{2010}}, } @inbook{5041, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver and Müller, Steffen}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{161----174}}, title = {{{TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel}}}, doi = {{10.1007/978-3-642-11859-3_10}}, year = {{2010}}, } @inbook{5059, author = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{177----193}}, title = {{{E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden}}}, doi = {{10.1007/978-3-642-11859-3_11}}, year = {{2010}}, } @book{5070, author = {{Weddeling, Matthias and Steiner, Michael and Müller, Oliver and Knackstedt, Ralf and Becker, Jörg and Backhaus, Klaus and Beverungen, Daniel and Frohs, Margarethe}}, isbn = {{9783642128295}}, publisher = {{Springer Berlin Heidelberg}}, title = {{{Vermarktung hybrider Leistungsbündel}}}, doi = {{10.1007/978-3-642-12830-1}}, year = {{2010}}, } @techreport{5071, author = {{Institut für Normung e.V., Deutsches}}, title = {{{PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung.}}}, year = {{2010}}, } @inproceedings{3473, author = {{Becker, Jörg and Beverungen, Daniel and Blinn, Nadine and Knackstedt, Ralf and Nüttgens, Markus and Thomas, Oliver and Fellmann, Michael}}, booktitle = {{29th International RESER Conference}}, location = {{Budapest, Hungary}}, title = {{{Productivity management for customer solutions --- Towards a performance management system for efficient service value networks}}}, year = {{2009}}, } @inproceedings{3474, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin}}, booktitle = {{Proceedings of the 42th Hawaii International Conference on System Sciences}}, isbn = {{978-0-7695-3450-3}}, issn = {{1530-1605}}, location = {{Waikoloa, HI, USA}}, title = {{{Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance}}}, doi = {{10.1109/HICSS.2009.127}}, year = {{2009}}, } @inproceedings{3475, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, booktitle = {{Americas Conference on Information Systems}}, location = {{San Francisco, USA}}, title = {{{A Framework for Design Research in the Service Science Discipline}}}, year = {{2009}}, } @inproceedings{3476, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the First International Symposium on Services Science (ISSS'09)}}, editor = {{Alt, Rainer and Fähnrich, Klaus-Peter and Franczyk, Bogdan}}, isbn = {{978-3-8325-2169-1}}, pages = {{75----85}}, title = {{{Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector}}}, year = {{2009}}, } @article{3506, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{1}}, pages = {{26----38}}, title = {{{Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles}}}, year = {{2009}}, } @techreport{5072, author = {{Institut für Normung e.V., Deutsches}}, title = {{{PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung.}}}, year = {{2009}}, } @inproceedings{3477, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, booktitle = {{Proceedings of the 41th Hawai'i International Conference on System Sciences}}, location = {{Waikoloa, Hawaii}}, title = {{{Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research}}}, year = {{2008}}, } @inproceedings{3478, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, booktitle = {{Americas Conference on Information Systems}}, location = {{Toronto, Canada}}, title = {{{Modeling, Customer-Specific Configuration and Calculation of Value Bundles}}}, year = {{2008}}, } @inproceedings{3479, author = {{Beverungen, Daniel and Kaiser, Uwe and Knackstedt, Ralf and Krings, Robin and Stein, Armin}}, booktitle = {{Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008)}}, location = {{München}}, pages = {{735----747}}, title = {{{Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus}}}, year = {{2008}}, } @inproceedings{3480, author = {{Winkelmann, Axel and Beverungen, Daniel and Janiesch, Christian and Becker, Jörg}}, booktitle = {{Proceedings of the 16th European Conference on Information Systems}}, location = {{Galway, Ireland}}, title = {{{Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail}}}, year = {{2008}}, }