@inproceedings{3468, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Exploring Service Sciences}}, editor = {{Morin, Jean-Henry and Ralyté, Jolita and Snene, Mehdi}}, pages = {{282----288}}, title = {{{Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services}}}, doi = {{10.1007/978-3-642-14319-9_25}}, year = {{2010}}, } @inproceedings{3469, author = {{Beverungen, Daniel}}, booktitle = {{Proceedings of the 10th European Academy of Management Conference}}, location = {{Rome, Italy}}, title = {{{Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions}}}, year = {{2010}}, } @article{3503, author = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Frohs, Margarethe and Müller, Oliver and Weddeling, Matthias and Knackstedt, Ralf and Steiner, Michael}}, journal = {{Electronic Markets}}, number = {{2}}, pages = {{131----146}}, title = {{{Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data}}}, doi = {{10.1007/s12525-010-0032-0}}, year = {{2010}}, } @article{3504, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, journal = {{Information Systems and e-Business Management (ISeB)}}, number = {{1}}, pages = {{12----32}}, title = {{{The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages}}}, year = {{2010}}, } @article{3505, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, journal = {{Lecture Notes in Informatics}}, number = {{INFORMATIK 2010 --- Business Process and Service Science --- Proceedings of ISSS and BPSC}}, pages = {{63----79}}, title = {{{Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks}}}, year = {{2010}}, } @inbook{5041, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver and Müller, Steffen}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{161----174}}, title = {{{TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel}}}, doi = {{10.1007/978-3-642-11859-3_10}}, year = {{2010}}, } @inbook{5059, author = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}}, booktitle = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}}, editor = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}}, isbn = {{978-3-642-11858-6}}, pages = {{177----193}}, title = {{{E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden}}}, doi = {{10.1007/978-3-642-11859-3_11}}, year = {{2010}}, } @book{5070, author = {{Weddeling, Matthias and Steiner, Michael and Müller, Oliver and Knackstedt, Ralf and Becker, Jörg and Backhaus, Klaus and Beverungen, Daniel and Frohs, Margarethe}}, isbn = {{9783642128295}}, publisher = {{Springer Berlin Heidelberg}}, title = {{{Vermarktung hybrider Leistungsbündel}}}, doi = {{10.1007/978-3-642-12830-1}}, year = {{2010}}, } @techreport{5071, author = {{Institut für Normung e.V., Deutsches}}, title = {{{PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung.}}}, year = {{2010}}, } @inproceedings{3473, author = {{Becker, Jörg and Beverungen, Daniel and Blinn, Nadine and Knackstedt, Ralf and Nüttgens, Markus and Thomas, Oliver and Fellmann, Michael}}, booktitle = {{29th International RESER Conference}}, location = {{Budapest, Hungary}}, title = {{{Productivity management for customer solutions --- Towards a performance management system for efficient service value networks}}}, year = {{2009}}, } @inproceedings{3474, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin}}, booktitle = {{Proceedings of the 42th Hawaii International Conference on System Sciences}}, isbn = {{978-0-7695-3450-3}}, issn = {{1530-1605}}, location = {{Waikoloa, HI, USA}}, title = {{{Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance}}}, doi = {{10.1109/HICSS.2009.127}}, year = {{2009}}, } @inproceedings{3475, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}}, booktitle = {{Americas Conference on Information Systems}}, location = {{San Francisco, USA}}, title = {{{A Framework for Design Research in the Service Science Discipline}}}, year = {{2009}}, } @inproceedings{3476, author = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}}, booktitle = {{Proceedings of the First International Symposium on Services Science (ISSS'09)}}, editor = {{Alt, Rainer and Fähnrich, Klaus-Peter and Franczyk, Bogdan}}, isbn = {{978-3-8325-2169-1}}, pages = {{75----85}}, title = {{{Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector}}}, year = {{2009}}, } @article{3506, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, journal = {{Enterprise Modelling and Information Systems Architectures}}, number = {{1}}, pages = {{26----38}}, title = {{{Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles}}}, year = {{2009}}, } @techreport{5072, author = {{Institut für Normung e.V., Deutsches}}, title = {{{PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung.}}}, year = {{2009}}, } @inproceedings{3477, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}}, booktitle = {{Proceedings of the 41th Hawai'i International Conference on System Sciences}}, location = {{Waikoloa, Hawaii}}, title = {{{Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research}}}, year = {{2008}}, } @inproceedings{3478, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, booktitle = {{Americas Conference on Information Systems}}, location = {{Toronto, Canada}}, title = {{{Modeling, Customer-Specific Configuration and Calculation of Value Bundles}}}, year = {{2008}}, } @inproceedings{3479, author = {{Beverungen, Daniel and Kaiser, Uwe and Knackstedt, Ralf and Krings, Robin and Stein, Armin}}, booktitle = {{Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008)}}, location = {{München}}, pages = {{735----747}}, title = {{{Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus}}}, year = {{2008}}, } @inproceedings{3480, author = {{Winkelmann, Axel and Beverungen, Daniel and Janiesch, Christian and Becker, Jörg}}, booktitle = {{Proceedings of the 16th European Conference on Information Systems}}, location = {{Galway, Ireland}}, title = {{{Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail}}}, year = {{2008}}, } @article{3507, author = {{Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}}, journal = {{Wirtschaftsinformatik}}, number = {{3}}, pages = {{220----234}}, title = {{{Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung --- Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte}}}, year = {{2008}}, }