@inproceedings{3280, author = {{Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg}}, booktitle = {{Tagungsband Data driven X --- Turning Data into Value --- Band V}}, editor = {{Drews, Paul and Funk, Burkhardt and Niemeyer, Peter and Xie, Lin}}, pages = {{2083----2094}}, title = {{{Design Principles for Co-Creating Digital Customer Experience in High Street Retail}}}, year = {{2018}}, } @inbook{4519, author = {{Lüttenberg, Hedda and Wolf, Verena and Beverungen, Daniel}}, booktitle = {{Service Engineering}}, isbn = {{9783658209049}}, pages = {{31--49}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Service (Systems) Engineering für die Produktion}}}, doi = {{10.1007/978-3-658-20905-6_3}}, year = {{2018}}, } @inproceedings{4766, author = {{Ingo Berendes, C. and Bartelheimer, Christian and Hendrik Betzing, Jan and Beverungen, Daniel}}, booktitle = {{Proceedings of the 39th International Conference on Information Systems}}, location = {{San Francisco USA}}, title = {{{Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language}}}, year = {{2018}}, } @misc{9687, author = {{Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}}, booktitle = {{Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development}}, title = {{{Dienstleistungssysteme erfolgreich digital transformieren}}}, year = {{2018}}, } @inproceedings{9709, author = {{Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz, Christopher}}, booktitle = {{Proceedings of the 39th International Conference on Information Systems}}, location = {{San Francisco, USA}}, title = {{{The Impact of Process Automation on Manufacturers’ Long-Term Knowledge}}}, year = {{2018}}, } @inbook{5073, author = {{Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}}, booktitle = {{Service Business Development}}, isbn = {{9783658224233}}, pages = {{395--422}}, publisher = {{Springer Fachmedien Wiesbaden}}, title = {{{Digitale Transformation von Dienstleistungssystemen}}}, doi = {{10.1007/978-3-658-22424-0_17}}, year = {{2018}}, } @article{4516, abstract = {{Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines.}}, author = {{Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}}, issn = {{2363-7005}}, journal = {{Business & Information Systems Engineering}}, keywords = {{Service engineering, Recombinant innovation, (Product-)service system, Design science research, New service development}}, number = {{5}}, pages = {{377--391}}, publisher = {{SpringerNature}}, title = {{{Recombinant Service Systems Engineering}}}, doi = {{10.1007/s12599-018-0526-4}}, volume = {{60}}, year = {{2018}}, } @inproceedings{2860, abstract = {{Although many methods have been proposed for engineering services and customer solutions, most of these approaches give little consideration to recombinant service innovation. In an age of smart products and smart data, we can, however, expect that many of future service innovations need to be based on adding, transferring, dissociating, and associating existing value propositions. The purpose of this paper is to outline what properties constitute recombinant service innovation and to identify if current service engineering approaches fulfill these properties. Based on a conceptual in-depth analysis of 24 service engineering methods, we identify that most methods focus on designing value propositions instead of service systems, view service independent of physical goods, are linear or iterative, and incompletely address the mechanisms of recombinant innovation. We discuss how these deficiencies can be remedied and propose a first conceptual model of a revised se rvice system engineering approach.}}, author = {{Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}}, booktitle = {{Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}}, editor = {{Leimeister, Jan Marco and Brenner, Walter}}, keywords = {{Service engineering, recombinant innovation, (product - )service system, literature analysis, new service development}}, location = {{St. Gallen, Switzerland}}, pages = {{136--150}}, title = {{{Recombinant Service System Engineering}}}, year = {{2017}}, } @inproceedings{3282, author = {{Klör, Benjamin and Monhof, Markus and Bräuer, Sebastian and Beverungen, Daniel}}, booktitle = {{Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)}}, location = {{Thessaloniki, Greece}}, title = {{{Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype}}}, year = {{2017}}, } @article{3487, author = {{Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg and Matzner, Martin and Schmitz, Gertrud and Bartelheimer, Christian and Berendes, Carsten Ingo and Braun, Marina and Gadeib, Andera and Hoffen}, Moritz {von and Schallenberg, Christian}}, journal = {{HMD Praxis der Wirtschaftsinformatik}}, number = {{5}}, pages = {{659----671}}, title = {{{Interaktive, digitale Einkaufserlebnisse in Innenstädten}}}, doi = {{10.1365/s40702-017-0343-0}}, year = {{2017}}, } @article{3488, author = {{Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof, Markus}}, journal = {{Computer Science --- Research and Development}}, number = {{1-2}}, pages = {{195----209}}, title = {{{Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study}}}, doi = {{10.1007/s00450-016-0306-7}}, year = {{2017}}, } @article{3490, abstract = {{Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today’s networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service. 5 million taxi trajectories in New York City. Our empirical analysis reveals that the proposed approach matches up to 48.34% of all taxi rides, saving 2,892,036 km of travel distance, 231,362.89 l of gas, and 532,134.64 kg of CO2 emissions per week. Compared to many-to-many TRS approaches, our approach is competitive, simpler to implement and operate, and poses less rigid assumptions on data availability and customer acceptance.}}, author = {{Barann, Benjamin and Beverungen, Daniel and Müller, Oliver}}, journal = {{Decision Support Systems}}, keywords = {{Taxi ridesharing Collaborative consumption Transportation Open data Sustainability Shared mobility}}, number = {{July 2017}}, pages = {{86--95}}, publisher = {{Elsevier}}, title = {{{An open-data approach for quantifying the potential of taxi ridesharing}}}, doi = {{10.1016/j.dss.2017.05.008}}, volume = {{99}}, year = {{2017}}, } @inproceedings{3283, author = {{Bräuer, sebastian and Monhof, Markus and Klör, Benjamin and Beverungen, Daniel}}, booktitle = {{Proceedings of the IEEE Conference on Business Informatics (CBI 2016)}}, location = {{Paris, France}}, title = {{{Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model}}}, year = {{2016}}, } @inproceedings{3284, author = {{Beverungen, Daniel and Klör, Benjamin and Bräuer, Sebastian and Monhof, Markus }}, booktitle = {{Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}}, location = {{Münster}}, title = {{{Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries}}}, year = {{2015}}, } @inproceedings{3285, author = {{Klör, Benjamin and Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Monhof, Markus}}, booktitle = {{Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}}, location = {{Münster}}, title = {{{A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems}}}, year = {{2015}}, }