@inproceedings{3442,
  author       = {{Dillon, S and Deakins, E and Beverungen, Daniel and Kohlborn, T and Hofmann, S and Räckers, M}},
  booktitle    = {{WEBIST}},
  location     = {{Aachen}},
  pages        = {{361----367}},
  title        = {{{Local e-Government Transformation --- An International Comparison}}},
  year         = {{2013}},
}

@inproceedings{3443,
  author       = {{Hofmann, Sara and Räckers, Michael and Beverungen, Daniel and Becker, Jörg}},
  booktitle    = {{Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)}},
  isbn         = {{978-1-4673-5933-7}},
  location     = {{Maui, Hawaii}},
  title        = {{{Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks}}},
  year         = {{2013}},
}

@inproceedings{3444,
  author       = {{Malsbender, Andrea and Beverungen, Daniel and Voigt, Matthias and Becker, Jörg}},
  booktitle    = {{Proceedings of the Americas Conference on Information Systems (AMCIS2013)}},
  location     = {{Chicago, IL, USA}},
  title        = {{{Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models}}},
  year         = {{2013}},
}

@inproceedings{3446,
  author       = {{Malsbender, Andrea and Recker, Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya}},
  booktitle    = {{Proceedings of the 34th International Conference on Information Systems (ICIS)}},
  location     = {{Milan, Italy}},
  title        = {{{Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites}}},
  year         = {{2013}},
}

@inproceedings{3447,
  author       = {{Malsbender, Andrea and Voigt, Matthias and Beverungen, Daniel and Rosemann, Michael}},
  booktitle    = {{Proceedings of the Pacific Asia Conference on Information Systems (PACIS)}},
  location     = {{Jeju Island, Korea}},
  pages        = {{1----12}},
  title        = {{{Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda}}},
  year         = {{2013}},
}

@inproceedings{3448,
  author       = {{Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}},
  booktitle    = {{Proceedings of the 46th Hawaii International Conference on System Sciences}},
  location     = {{Maui, Hawaii, USA}},
  pages        = {{1983----1991}},
  title        = {{{Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia}}},
  doi          = {{10.1109/HICSS.2013.585}},
  year         = {{2013}},
}

@article{3494,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}},
  journal      = {{International Journal of Services and Operations Management}},
  number       = {{3}},
  pages        = {{407----425}},
  title        = {{{Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector}}},
  doi          = {{10.1504/IJSOM.2013.056796}},
  year         = {{2013}},
}

@article{3495,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{IEEE Transactions on Engineering Management}},
  number       = {{3}},
  pages        = {{468----482}},
  title        = {{{Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}}},
  doi          = {{10.1109/TEM.2012.2214770}},
  year         = {{2013}},
}

@article{3496,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{Scandinavian Journal of Information Systems}},
  number       = {{1}},
  pages        = {{37----68}},
  title        = {{{Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}}},
  year         = {{2013}},
}

@article{3497,
  author       = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}},
  journal      = {{International Journal of Business Intelligence Research (IJBIR)}},
  number       = {{3}},
  pages        = {{32----49}},
  title        = {{{Augmenting Analytical CRM Strategies with Social BI}}},
  doi          = {{10.4018/ijbir.2013070103}},
  year         = {{2013}},
}

@article{3498,
  author       = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}},
  journal      = {{Government Information Quarterly}},
  number       = {{4}},
  pages        = {{387----396}},
  title        = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}},
  doi          = {{10.1016/j.giq.2013.05.013}},
  year         = {{2013}},
}

@article{3499,
  author       = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}},
  journal      = {{eGovernment Review}},
  pages        = {{14----15}},
  title        = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}},
  year         = {{2013}},
}

@inbook{5031,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}},
  editor       = {{Thomas, Oliver and Nüttgens, Markus}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5}},
  year         = {{2013}},
}

@inproceedings{3449,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012}},
  location     = {{Bamberg, Deutschland}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5_10}},
  year         = {{2012}},
}

@inproceedings{3450,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}},
  location     = {{Ho Chi Minh City, Vietnam}},
  pages        = {{Paper 56}},
  title        = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}},
  year         = {{2012}},
}

@inproceedings{3451,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}},
  booktitle    = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}},
  location     = {{Kauai, USA}},
  pages        = {{1522----1531}},
  title        = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}},
  doi          = {{10.1109/HICSS.2012.525}},
  year         = {{2012}},
}

@inproceedings{3452,
  author       = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}},
  booktitle    = {{Services and Economic Development: Local and Global Challenges}},
  isbn         = {{978-606-505-565-0}},
  location     = {{Bucharest, Romania}},
  pages        = {{1----21}},
  title        = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}},
  year         = {{2012}},
}

@inproceedings{3453,
  author       = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}},
  booktitle    = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}},
  location     = {{ Barcelona, Spain}},
  pages        = {{1----12}},
  title        = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}},
  year         = {{2012}},
}

@article{3500,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----40}},
  title        = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}},
  year         = {{2012}},
}

@article{3501,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  journal      = {{e-Service Journal}},
  number       = {{1}},
  pages        = {{45----74}},
  title        = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}},
  year         = {{2012}},
}