@article{3498,
  author       = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}},
  journal      = {{Government Information Quarterly}},
  number       = {{4}},
  pages        = {{387----396}},
  title        = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}},
  doi          = {{10.1016/j.giq.2013.05.013}},
  year         = {{2013}},
}

@article{3499,
  author       = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}},
  journal      = {{eGovernment Review}},
  pages        = {{14----15}},
  title        = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}},
  year         = {{2013}},
}

@inbook{5031,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}},
  editor       = {{Thomas, Oliver and Nüttgens, Markus}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5}},
  year         = {{2013}},
}

@inproceedings{3449,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012}},
  location     = {{Bamberg, Deutschland}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5_10}},
  year         = {{2012}},
}

@inproceedings{3450,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}},
  location     = {{Ho Chi Minh City, Vietnam}},
  pages        = {{Paper 56}},
  title        = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}},
  year         = {{2012}},
}

@inproceedings{3451,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}},
  booktitle    = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}},
  location     = {{Kauai, USA}},
  pages        = {{1522----1531}},
  title        = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}},
  doi          = {{10.1109/HICSS.2012.525}},
  year         = {{2012}},
}

@inproceedings{3452,
  author       = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}},
  booktitle    = {{Services and Economic Development: Local and Global Challenges}},
  isbn         = {{978-606-505-565-0}},
  location     = {{Bucharest, Romania}},
  pages        = {{1----21}},
  title        = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}},
  year         = {{2012}},
}

@inproceedings{3453,
  author       = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}},
  booktitle    = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}},
  location     = {{ Barcelona, Spain}},
  pages        = {{1----12}},
  title        = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}},
  year         = {{2012}},
}

@article{3500,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----40}},
  title        = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}},
  year         = {{2012}},
}

@article{3501,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  journal      = {{e-Service Journal}},
  number       = {{1}},
  pages        = {{45----74}},
  title        = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}},
  year         = {{2012}},
}

@inbook{5032,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}},
  booktitle    = {{Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science}},
  editor       = {{Granat Janusz Dolk, Daniel;}},
  pages        = {{87----117}},
  title        = {{{A Method for Selectively Designing Modeling Languages for Product-Service Systems}}},
  year         = {{2012}},
}

@inbook{5034,
  author       = {{Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Service Engineering --- Management}},
  editor       = {{Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, Oliver}},
  isbn         = {{978-3-8482-2109-7}},
  pages        = {{127----139}},
  title        = {{{Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}}},
  year         = {{2012}},
}

@inbook{5035,
  author       = {{Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg}},
  booktitle    = {{Handbook of Service Description}},
  editor       = {{Barros, Alistair and Oberle, Daniel}},
  isbn         = {{978-1-4614-1864-1}},
  pages        = {{19----44}},
  title        = {{{Product-Service System Approaches}}},
  doi          = {{10.1007/978-1-4614-1864-1_2}},
  year         = {{2012}},
}

@inproceedings{3454,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic}},
  booktitle    = {{XII European Workshop on Efficiency and Productivity Analysis (Abstract)}},
  location     = {{Verona, Italy}},
  title        = {{{Conceptualizing Service Network Productivity --- A Looped DEA Approach}}},
  year         = {{2011}},
}

@inproceedings{3455,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans}},
  booktitle    = {{ECIS 2011 Proceedings}},
  location     = {{Helsinki, Finland}},
  pages        = {{Paper 111}},
  title        = {{{How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach}}},
  year         = {{2011}},
}

@inproceedings{3456,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans and Sigge, Daniel}},
  booktitle    = {{XXI. International RESER Conference}},
  location     = {{Hamburg, Germany}},
  pages        = {{146----147}},
  title        = {{{Do we need new theories on service productivity? --- Status Quo and implications from contemporary research}}},
  year         = {{2011}},
}

@inproceedings{3457,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver}},
  booktitle    = {{Proceedings of the 44th Annual Hawaii International Conference on System Sciences}},
  isbn         = {{978-1-4244-9618-1}},
  issn         = {{1530-1605}},
  location     = {{Koloa, HI, USA}},
  title        = {{{Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes}}},
  doi          = {{10.1109/HICSS.2011.243}},
  year         = {{2011}},
}

@inproceedings{3458,
  author       = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  booktitle    = {{International Conference on Design Science Research in Information Systems and Technology}},
  editor       = {{Jain, Hemant and P. Sinha, Atish and Vitharana, Padmal}},
  pages        = {{366----375}},
  title        = {{{Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany}}},
  doi          = {{10.1007/978-3-642-20633-7_26}},
  year         = {{2011}},
}

@inproceedings{3459,
  author       = {{Beverungen, Daniel}},
  booktitle    = {{32th International Conference on Information Systems (ICIS)}},
  location     = {{Shanghai, China}},
  title        = {{{Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis}}},
  year         = {{2011}},
}

@inproceedings{3460,
  author       = {{Beverungen, Daniel and Kohlborn, Thomas and Fielt, Erwin}},
  booktitle    = {{22nd Australasian Conference on Information Systems (ACIS)}},
  location     = {{Sydney, Australia}},
  title        = {{{The Morphology of Service Bundling Settings}}},
  year         = {{2011}},
}