TY - JOUR AU - Beverungen, Daniel AU - Eggert, Mathias AU - Voigt, Matthias AU - Rosemann, Michael ID - 3497 IS - 3 JF - International Journal of Business Intelligence Research (IJBIR) TI - Augmenting Analytical CRM Strategies with Social BI ER - TY - JOUR AU - Hofmann, Sara AU - Beverungen, Daniel AU - Räckers, Michael AU - Becker, Jörg ID - 3498 IS - 4 JF - Government Information Quarterly TI - What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook ER - TY - JOUR AU - Plattfaut, Ralf AU - Hofmann, Sara AU - Kohlborn, Thomas AU - Beverungen, Daniel AU - Räckers, Michael AU - Niehaves, Björn AU - Becker, Jörg ID - 3499 JF - eGovernment Review TI - Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? ER - TY - CHAP AU - Becker, Jörg AU - Bernhold, Torben AU - Beverungen, Daniel AU - Kaling, Nina AU - Knackstedt, Ralf AU - Vanessa, Lellek AU - Peter Rauer, Hans ED - Thomas, Oliver ED - Nüttgens, Markus ID - 5031 T2 - Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität TI - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management ER - TY - CONF AU - Becker, Jörg AU - Bernhold, Torben AU - Beverungen, Daniel AU - Kaling, Nina AU - Knackstedt, Ralf AU - Vanesa, Lellek AU - Peter Rauer, Hans ID - 3449 T2 - Dienstleistungsmodellierung 2012 TI - Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Breuker, Dominic AU - Peter Rauer, Hans ID - 3450 T2 - Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 TI - Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Peter Rauer, Hans AU - Sigge, Daniel ID - 3451 T2 - Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012 TI - Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. ER - TY - CONF AU - Heide, Tobias AU - Tumbas, Sanja AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Becker, Jörg ID - 3452 SN - 978-606-505-565-0 T2 - Services and Economic Development: Local and Global Challenges TI - Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results ER - TY - CONF AU - Rosemann, Michael AU - Eggert, Mathias AU - Voigt, Matthias AU - Beverungen, Daniel ID - 3453 T2 - Proceedings of the 20$^{th}$ European Conference on Information Systems TI - Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI ER - TY - JOUR AU - Becker, Jörg AU - Bernhold, Torben AU - Beverungen, Daniel AU - Kaling, Nina AU - Knackstedt, Ralf AU - Vanessa, Lellek AU - Peter Rauer, Hans ID - 3500 IS - 1 JF - Enterprise Modelling and Information Systems Architectures TI - Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management ER - TY - JOUR AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Winkelmann, Axel ID - 3501 IS - 1 JF - e-Service Journal TI - Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach ER - TY - CHAP AU - Becker, Jörg AU - Beverungen, Daniel AU - Knackstedt, Ralf ED - Granat Janusz Dolk, Daniel; ID - 5032 T2 - Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science TI - A Method for Selectively Designing Modeling Languages for Product-Service Systems ER - TY - CHAP AU - Becker, Jörg AU - Knackstedt, Ralf AU - Beverungen, Daniel AU - Dietrich, Hanns-Alexander AU - Breuker, Dominic AU - Peter Rauer, Hans ED - Böhmann, Tilo ED - Knackstedt, Ralf ED - Marco Leimeister, Jan ED - Nüttgens, Markus ED - Thomas, Oliver ID - 5034 SN - 978-3-8482-2109-7 T2 - Service Engineering --- Management TI - Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation ER - TY - CHAP AU - Beverungen, Daniel AU - Matzner, Martin AU - Müller, Oliver AU - Becker, Jörg ED - Barros, Alistair ED - Oberle, Daniel ID - 5035 SN - 978-1-4614-1864-1 T2 - Handbook of Service Description TI - Product-Service System Approaches ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Breuker, Dominic ID - 3454 T2 - XII European Workshop on Efficiency and Productivity Analysis (Abstract) TI - Conceptualizing Service Network Productivity --- A Looped DEA Approach ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Breuker, Dominic AU - Dietrich, Hanns-Alexander AU - Knackstedt, Ralf AU - Peter Rauer, Hans ID - 3455 T2 - ECIS 2011 Proceedings TI - How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Dietrich, Hanns-Alexander AU - Breuker, Dominic AU - Peter Rauer, Hans AU - Sigge, Daniel ID - 3456 T2 - XXI. International RESER Conference TI - Do we need new theories on service productivity? --- Status Quo and implications from contemporary research ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Matzner, Martin AU - Müller, Oliver ID - 3457 SN - 1530-1605 T2 - Proceedings of the 44th Annual Hawaii International Conference on System Sciences TI - Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes ER - TY - CONF AU - Becker, Jörg AU - Beverungen, Daniel AU - Matzner, Martin AU - Müller, Oliver AU - Pöppelbuß, Jens ED - Jain, Hemant ED - P. Sinha, Atish ED - Vitharana, Padmal ID - 3458 T2 - International Conference on Design Science Research in Information Systems and Technology TI - Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany ER - TY - CONF AU - Beverungen, Daniel ID - 3459 T2 - 32th International Conference on Information Systems (ICIS) TI - Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis ER -