---
_id: '3280'
author:
- first_name: Jan
  full_name: Hendrik Betzing, Jan
  last_name: Hendrik Betzing
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Hendrik Betzing J, Beverungen D, Becker J. Design Principles for Co-Creating
    Digital Customer Experience in High Street Retail. In: Drews P, Funk B, Niemeyer
    P, Xie L, eds. <i>Tagungsband Data Driven X --- Turning Data into Value --- Band
    V</i>. MKWI ’18. Leuphana Universität Lüneburg; 2018:2083--2094.'
  apa: Hendrik Betzing, J., Beverungen, D., &#38; Becker, J. (2018). Design Principles
    for Co-Creating Digital Customer Experience in High Street Retail. In P. Drews,
    B. Funk, P. Niemeyer, &#38; L. Xie (Eds.), <i>Tagungsband Data driven X --- Turning
    Data into Value --- Band V</i> (pp. 2083--2094). Leuphana Universität Lüneburg.
  bibtex: '@inproceedings{Hendrik Betzing_Beverungen_Becker_2018, place={Leuphana
    Universität Lüneburg}, series={MKWI ’18}, title={Design Principles for Co-Creating
    Digital Customer Experience in High Street Retail}, booktitle={Tagungsband Data
    driven X --- Turning Data into Value --- Band V}, author={Hendrik Betzing, Jan
    and Beverungen, Daniel and Becker, Jörg}, editor={Drews, Paul and Funk, Burkhardt
    and Niemeyer, Peter and Xie, LinEditors}, year={2018}, pages={2083--2094}, collection={MKWI
    ’18} }'
  chicago: Hendrik Betzing, Jan, Daniel Beverungen, and Jörg Becker. “Design Principles
    for Co-Creating Digital Customer Experience in High Street Retail.” In <i>Tagungsband
    Data Driven X --- Turning Data into Value --- Band V</i>, edited by Paul Drews,
    Burkhardt Funk, Peter Niemeyer, and Lin Xie, 2083--2094. MKWI ’18. Leuphana Universität
    Lüneburg, 2018.
  ieee: J. Hendrik Betzing, D. Beverungen, and J. Becker, “Design Principles for Co-Creating
    Digital Customer Experience in High Street Retail,” in <i>Tagungsband Data driven
    X --- Turning Data into Value --- Band V</i>, 2018, pp. 2083--2094.
  mla: Hendrik Betzing, Jan, et al. “Design Principles for Co-Creating Digital Customer
    Experience in High Street Retail.” <i>Tagungsband Data Driven X --- Turning Data
    into Value --- Band V</i>, edited by Paul Drews et al., 2018, pp. 2083--2094.
  short: 'J. Hendrik Betzing, D. Beverungen, J. Becker, in: P. Drews, B. Funk, P.
    Niemeyer, L. Xie (Eds.), Tagungsband Data Driven X --- Turning Data into Value
    --- Band V, Leuphana Universität Lüneburg, 2018, pp. 2083--2094.'
date_created: 2018-06-18T08:41:05Z
date_updated: 2022-01-06T06:59:08Z
department:
- _id: '526'
editor:
- first_name: Paul
  full_name: Drews, Paul
  last_name: Drews
- first_name: Burkhardt
  full_name: Funk, Burkhardt
  last_name: Funk
- first_name: Peter
  full_name: Niemeyer, Peter
  last_name: Niemeyer
- first_name: Lin
  full_name: Xie, Lin
  last_name: Xie
page: 2083--2094
place: Leuphana Universität Lüneburg
project:
- _id: '35'
  grant_number: ​02K15A073
  name: ​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen
publication: Tagungsband Data driven X --- Turning Data into Value --- Band V
series_title: MKWI '18
status: public
title: Design Principles for Co-Creating Digital Customer Experience in High Street
  Retail
type: conference
user_id: '21671'
year: '2018'
...
---
_id: '4519'
author:
- first_name: Hedda
  full_name: Lüttenberg, Hedda
  id: '60612'
  last_name: Lüttenberg
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Lüttenberg H, Wolf V, Beverungen D. Service (Systems) Engineering für die
    Produktion. In: <i>Service Engineering</i>. Wiesbaden: Springer Fachmedien Wiesbaden;
    2018:31-49. doi:<a href="https://doi.org/10.1007/978-3-658-20905-6_3">10.1007/978-3-658-20905-6_3</a>'
  apa: 'Lüttenberg, H., Wolf, V., &#38; Beverungen, D. (2018). Service (Systems) Engineering
    für die Produktion. In <i>Service Engineering</i> (pp. 31–49). Wiesbaden: Springer
    Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-20905-6_3">https://doi.org/10.1007/978-3-658-20905-6_3</a>'
  bibtex: '@inbook{Lüttenberg_Wolf_Beverungen_2018, place={Wiesbaden}, title={Service
    (Systems) Engineering für die Produktion}, DOI={<a href="https://doi.org/10.1007/978-3-658-20905-6_3">10.1007/978-3-658-20905-6_3</a>},
    booktitle={Service Engineering}, publisher={Springer Fachmedien Wiesbaden}, author={Lüttenberg,
    Hedda and Wolf, Verena and Beverungen, Daniel}, year={2018}, pages={31–49} }'
  chicago: 'Lüttenberg, Hedda, Verena Wolf, and Daniel Beverungen. “Service (Systems)
    Engineering Für Die Produktion.” In <i>Service Engineering</i>, 31–49. Wiesbaden:
    Springer Fachmedien Wiesbaden, 2018. <a href="https://doi.org/10.1007/978-3-658-20905-6_3">https://doi.org/10.1007/978-3-658-20905-6_3</a>.'
  ieee: 'H. Lüttenberg, V. Wolf, and D. Beverungen, “Service (Systems) Engineering
    für die Produktion,” in <i>Service Engineering</i>, Wiesbaden: Springer Fachmedien
    Wiesbaden, 2018, pp. 31–49.'
  mla: Lüttenberg, Hedda, et al. “Service (Systems) Engineering Für Die Produktion.”
    <i>Service Engineering</i>, Springer Fachmedien Wiesbaden, 2018, pp. 31–49, doi:<a
    href="https://doi.org/10.1007/978-3-658-20905-6_3">10.1007/978-3-658-20905-6_3</a>.
  short: 'H. Lüttenberg, V. Wolf, D. Beverungen, in: Service Engineering, Springer
    Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 31–49.'
date_created: 2018-09-19T14:15:41Z
date_updated: 2022-01-06T07:01:08Z
department:
- _id: '526'
doi: 10.1007/978-3-658-20905-6_3
page: 31-49
place: Wiesbaden
publication: Service Engineering
publication_identifier:
  isbn:
  - '9783658209049'
  - '9783658209056'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Service (Systems) Engineering für die Produktion
type: book_chapter
user_id: '21671'
year: '2018'
...
---
_id: '4766'
author:
- first_name: C.
  full_name: Ingo Berendes, C.
  last_name: Ingo Berendes
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Jan
  full_name: Hendrik Betzing, Jan
  last_name: Hendrik Betzing
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Ingo Berendes C, Bartelheimer C, Hendrik Betzing J, Beverungen D. Data-driven
    Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language.
    In: <i>Proceedings of the 39th International Conference on Information Systems</i>.
    ICIS ’18. San Francisco, CA, USA; 2018.'
  apa: 'Ingo Berendes, C., Bartelheimer, C., Hendrik Betzing, J., &#38; Beverungen,
    D. (2018). Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific
    Modeling Language. In <i>Proceedings of the 39th International Conference on Information
    Systems</i>. San Francisco, CA, USA.'
  bibtex: '@inproceedings{Ingo Berendes_Bartelheimer_Hendrik Betzing_Beverungen_2018,
    place={San Francisco, CA, USA}, series={ICIS ’18}, title={Data-driven Customer
    Journey Mapping in Local High Streets: A Domain-specific Modeling Language}, booktitle={Proceedings
    of the 39th International Conference on Information Systems}, author={Ingo Berendes,
    C. and Bartelheimer, Christian and Hendrik Betzing, Jan and Beverungen, Daniel},
    year={2018}, collection={ICIS ’18} }'
  chicago: 'Ingo Berendes, C., Christian Bartelheimer, Jan Hendrik Betzing, and Daniel
    Beverungen. “Data-Driven Customer Journey Mapping in Local High Streets: A Domain-Specific
    Modeling Language.” In <i>Proceedings of the 39th International Conference on
    Information Systems</i>. ICIS ’18. San Francisco, CA, USA, 2018.'
  ieee: 'C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, and D. Beverungen,
    “Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific
    Modeling Language,” in <i>Proceedings of the 39th International Conference on
    Information Systems</i>, San Francisco USA, 2018.'
  mla: 'Ingo Berendes, C., et al. “Data-Driven Customer Journey Mapping in Local High
    Streets: A Domain-Specific Modeling Language.” <i>Proceedings of the 39th International
    Conference on Information Systems</i>, 2018.'
  short: 'C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, D. Beverungen, in:
    Proceedings of the 39th International Conference on Information Systems, San Francisco,
    CA, USA, 2018.'
conference:
  location: San Francisco USA
  name: 39th International Conference on Information Systems
date_created: 2018-10-18T07:58:21Z
date_updated: 2022-01-06T07:01:21Z
department:
- _id: '526'
place: San Francisco, CA, USA
project:
- _id: '35'
  grant_number: ​02K15A073
  name: ​Interaktive Einkaufserlebnisse in Innenstädten durch digitale Dienstleistungen
publication: Proceedings of the 39th International Conference on Information Systems
series_title: ICIS '18
status: public
title: 'Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific
  Modeling Language'
type: conference
user_id: '21671'
year: '2018'
...
---
_id: '9687'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: Beverungen D, Wolf V, Bartelheimer C. Dienstleistungssysteme erfolgreich digital
    transformieren. <i>Service Business Development. spot.on marketing - Der Newsletter
    für Marketing und Business Development</i>. 2018.
  apa: Beverungen, D., Wolf, V., &#38; Bartelheimer, C. (2018). Dienstleistungssysteme
    erfolgreich digital transformieren. <i>Service Business Development. Spot.on Marketing
    - Der Newsletter Für Marketing Und Business Development</i>.
  bibtex: '@article{Beverungen_Wolf_Bartelheimer_2018, title={Dienstleistungssysteme
    erfolgreich digital transformieren}, journal={Service Business Development. spot.on
    marketing - Der Newsletter für Marketing und Business Development}, author={Beverungen,
    Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018} }'
  chicago: Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Dienstleistungssysteme
    Erfolgreich Digital Transformieren.” <i>Service Business Development. Spot.on
    Marketing - Der Newsletter Für Marketing Und Business Development</i>, 2018.
  ieee: D. Beverungen, V. Wolf, and C. Bartelheimer, “Dienstleistungssysteme erfolgreich
    digital transformieren,” <i>Service Business Development. spot.on marketing -
    Der Newsletter für Marketing und Business Development</i>, 2018.
  mla: Beverungen, Daniel, et al. “Dienstleistungssysteme Erfolgreich Digital Transformieren.”
    <i>Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing
    Und Business Development</i>, 2018.
  short: D. Beverungen, V. Wolf, C. Bartelheimer, Service Business Development. Spot.on
    Marketing - Der Newsletter Für Marketing Und Business Development (2018).
date_created: 2019-05-07T15:05:26Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
language:
- iso: eng
publication: Service Business Development. spot.on marketing - Der Newsletter für
  Marketing und Business Development
publication_date: 2018-09-01
status: public
title: Dienstleistungssysteme erfolgreich digital transformieren
type: newspaper_article
user_id: '23633'
year: '2018'
...
---
_id: '9709'
author:
- first_name: Chris
  full_name: Gernreich, Chris
  last_name: Gernreich
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Christopher
  full_name: Prinz, Christopher
  last_name: Prinz
citation:
  ama: 'Gernreich C, Wolf V, Bartelheimer C, Prinz C. The Impact of Process Automation
    on Manufacturers’ Long-Term Knowledge. In: <i>Proceedings of the 39th International
    Conference on Information Systems</i>. San Francisco, USA; 2018.'
  apa: Gernreich, C., Wolf, V., Bartelheimer, C., &#38; Prinz, C. (2018). The Impact
    of Process Automation on Manufacturers’ Long-Term Knowledge. In <i>Proceedings
    of the 39th International Conference on Information Systems</i>. San Francisco,
    USA.
  bibtex: '@inproceedings{Gernreich_Wolf_Bartelheimer_Prinz_2018, place={San Francisco,
    USA}, title={The Impact of Process Automation on Manufacturers’ Long-Term Knowledge},
    booktitle={Proceedings of the 39th International Conference on Information Systems},
    author={Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz,
    Christopher}, year={2018} }'
  chicago: Gernreich, Chris, Verena Wolf, Christian Bartelheimer, and Christopher
    Prinz. “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge.”
    In <i>Proceedings of the 39th International Conference on Information Systems</i>.
    San Francisco, USA, 2018.
  ieee: C. Gernreich, V. Wolf, C. Bartelheimer, and C. Prinz, “The Impact of Process
    Automation on Manufacturers’ Long-Term Knowledge,” in <i>Proceedings of the 39th
    International Conference on Information Systems</i>, San Francisco, USA, 2018.
  mla: Gernreich, Chris, et al. “The Impact of Process Automation on Manufacturers’
    Long-Term Knowledge.” <i>Proceedings of the 39th International Conference on Information
    Systems</i>, 2018.
  short: 'C. Gernreich, V. Wolf, C. Bartelheimer, C. Prinz, in: Proceedings of the
    39th International Conference on Information Systems, San Francisco, USA, 2018.'
conference:
  location: San Francisco, USA
  name: 39th International Conference on Information Systems
date_created: 2019-05-08T13:56:18Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
language:
- iso: eng
place: San Francisco, USA
publication: Proceedings of the 39th International Conference on Information Systems
status: public
title: The Impact of Process Automation on Manufacturers’ Long-Term Knowledge
type: conference
user_id: '23633'
year: '2018'
...
---
_id: '5073'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: 'Beverungen D, Wolf V, Bartelheimer C. Digitale Transformation von Dienstleistungssystemen.
    In: <i>Service Business Development</i>. Wiesbaden: Springer Fachmedien Wiesbaden;
    2018:395-422. doi:<a href="https://doi.org/10.1007/978-3-658-22424-0_17">10.1007/978-3-658-22424-0_17</a>'
  apa: 'Beverungen, D., Wolf, V., &#38; Bartelheimer, C. (2018). Digitale Transformation
    von Dienstleistungssystemen. In <i>Service Business Development</i> (pp. 395–422).
    Wiesbaden: Springer Fachmedien Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-22424-0_17">https://doi.org/10.1007/978-3-658-22424-0_17</a>'
  bibtex: '@inbook{Beverungen_Wolf_Bartelheimer_2018, place={Wiesbaden}, title={Digitale
    Transformation von Dienstleistungssystemen}, DOI={<a href="https://doi.org/10.1007/978-3-658-22424-0_17">10.1007/978-3-658-22424-0_17</a>},
    booktitle={Service Business Development}, publisher={Springer Fachmedien Wiesbaden},
    author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018},
    pages={395–422} }'
  chicago: 'Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Digitale
    Transformation von Dienstleistungssystemen.” In <i>Service Business Development</i>,
    395–422. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. <a href="https://doi.org/10.1007/978-3-658-22424-0_17">https://doi.org/10.1007/978-3-658-22424-0_17</a>.'
  ieee: 'D. Beverungen, V. Wolf, and C. Bartelheimer, “Digitale Transformation von
    Dienstleistungssystemen,” in <i>Service Business Development</i>, Wiesbaden: Springer
    Fachmedien Wiesbaden, 2018, pp. 395–422.'
  mla: Beverungen, Daniel, et al. “Digitale Transformation von Dienstleistungssystemen.”
    <i>Service Business Development</i>, Springer Fachmedien Wiesbaden, 2018, pp.
    395–422, doi:<a href="https://doi.org/10.1007/978-3-658-22424-0_17">10.1007/978-3-658-22424-0_17</a>.
  short: 'D. Beverungen, V. Wolf, C. Bartelheimer, in: Service Business Development,
    Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 395–422.'
date_created: 2018-10-30T14:32:22Z
date_updated: 2022-01-06T07:01:36Z
department:
- _id: '526'
doi: 10.1007/978-3-658-22424-0_17
page: 395-422
place: Wiesbaden
publication: Service Business Development
publication_identifier:
  isbn:
  - '9783658224233'
  - '9783658224240'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Digitale Transformation von Dienstleistungssystemen
type: book_chapter
user_id: '21671'
year: '2018'
...
---
_id: '4516'
abstract:
- lang: eng
  text: Although many methods have been proposed for engineering service systems and
    customer solutions, most of these approaches give little consideration to recombinant
    service innovation. Recombinant innovation refers to reusing and integrating resources
    that were previously unconnected. In an age of networked products and data, we
    can expect that many service innovations will be based on adding, dissociating,
    and associating existing value propositions by accessing internal and external
    resources instead of designing them from scratch. The purpose of this paper is
    to identify if current service engineering approaches account for the mechanisms
    of recombinant innovation and to design a method for recombinant service systems
    engineering. In a conceptual analysis of 24 service engineering methods, the study
    identified that most methods (1) focus on designing value propositions instead
    of service systems, (2) view service independent of physical goods, (3) are either
    linear or iterative instead of agile, and (4) do not sufficiently address the
    mechanisms of recombinant innovation. The paper discusses how these deficiencies
    can be remedied and designs a revised service systems engineering approach that
    reorganizes service engineering processes according to four design principles.
    The method is demonstrated with the recombinant design of a service system for
    predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Hedda
  full_name: Lüttenberg, Hedda
  id: '60612'
  last_name: Lüttenberg
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
    <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a
    href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>
  apa: Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service
    Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5),
    377–391. <a href="https://doi.org/10.1007/s12599-018-0526-4">https://doi.org/10.1007/s12599-018-0526-4</a>
  bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
    Engineering}, volume={60}, DOI={<a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>},
    number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature},
    author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
    pages={377–391} }'
  chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
    Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60,
    no. 5 (2018): 377–91. <a href="https://doi.org/10.1007/s12599-018-0526-4">https://doi.org/10.1007/s12599-018-0526-4</a>.'
  ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
    <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, pp. 377–391,
    2018, doi: <a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>.'
  mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business
    &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018,
    pp. 377–91, doi:<a href="https://doi.org/10.1007/s12599-018-0526-4">10.1007/s12599-018-0526-4</a>.
  short: D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems
    Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: '        60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
  grant_number: O2K14A22O
  name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
  grant_number: 02K14A220
  name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
    - Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...
---
_id: '2860'
abstract:
- lang: eng
  text: "Although many methods have been proposed for engineering services and  customer
    \ solutions,  most  of  these  approaches  give  little  consideration  to recombinant
    service innovation. In an age of smart products and \r\nsmart data, we can, however,
    expect that many of future service innovations need to be based on adding,  transferring,
    \ dissociating,  and  associating  existing  value  propositions. The  purpose
    \ of  this  paper  is  to  outline  what  properties  constitute  recombinant
    service innovation and to identify if current service engineering approaches fulfill
    \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of
    \  24   service engineering  methods,  we  identify  that  most  methods  focus
    \ on  designing  value propositions  instead  of service  systems,  view  service
    \ independent  of  physical goods,  are  linear  or  iterative,  and  incompletely
    \ address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies
    can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice
    \ system  engineering approach."
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Hedda
  full_name: Lüttenberg, Hedda
  id: '60612'
  last_name: Lüttenberg
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: 'Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering.
    In: Leimeister JM, Brenner W, eds. <i>Proceedings Der 13. Internationalen Tagung
    Wirtschaftsinformatik (WI 2017)</i>. St.  Gallen; 2017:136-150.'
  apa: Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2017). Recombinant Service
    System Engineering. In J. M. Leimeister &#38; W. Brenner (Eds.), <i>Proceedings
    der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i> (pp. 136–150).
    St.  Gallen.
  bibtex: '@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant
    Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung
    Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda
    and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors},
    year={2017}, pages={136–150} }'
  chicago: Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
    System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik
    (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St. 
    Gallen, 2017.
  ieee: D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,”
    in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>,
    St. Gallen, Switzerland, 2017, pp. 136–150.
  mla: Beverungen, Daniel, et al. “Recombinant Service System Engineering.” <i>Proceedings
    Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by
    Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
  short: 'D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.),
    Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. 
    Gallen, 2017, pp. 136–150.'
conference:
  end_date: 15.02.2017
  location: St. Gallen, Switzerland
  name: 13 th International Conference on Wirtschaftsinformatik
  start_date: 12.02.2017
date_created: 2018-05-24T09:26:21Z
date_updated: 2022-01-06T06:58:10Z
department:
- _id: '526'
editor:
- first_name: Jan Marco
  full_name: Leimeister, Jan Marco
  last_name: Leimeister
- first_name: Walter
  full_name: Brenner, Walter
  last_name: Brenner
keyword:
- Service engineering
- recombinant innovation
- (product - )service  system
- literature analysis
- new service development
language:
- iso: eng
page: 136-150
place: St.  Gallen
project:
- _id: '36'
  grant_number: O2K14A22O
  name: 'Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI
  2017)
quality_controlled: '1'
status: public
title: Recombinant Service System Engineering
type: conference
user_id: '60612'
year: '2017'
...
---
_id: '3282'
author:
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Markus
  full_name: Monhof, Markus
  last_name: Monhof
- first_name: Sebastian
  full_name: Bräuer, Sebastian
  last_name: Bräuer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Klör B, Monhof M, Bräuer S, Beverungen D. Recommendation and Configuration
    of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical
    Software Prototype. In: <i>Proceedings of the 19th IEEE Conference on Business
    Informatics (CBI 2017)</i>. ; 2017.'
  apa: 'Klör, B., Monhof, M., Bräuer, S., &#38; Beverungen, D. (2017). Recommendation
    and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries:
    A Vertical Software Prototype. In <i>Proceedings of the 19th IEEE Conference on
    Business Informatics (CBI 2017)</i>. Thessaloniki, Greece.'
  bibtex: '@inproceedings{Klör_Monhof_Bräuer_Beverungen_2017, title={Recommendation
    and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries:
    A Vertical Software Prototype}, booktitle={Proceedings of the 19th IEEE Conference
    on Business Informatics (CBI 2017)}, author={Klör, Benjamin and Monhof, Markus
    and Bräuer, Sebastian and Beverungen, Daniel}, year={2017} }'
  chicago: 'Klör, Benjamin, Markus Monhof, Sebastian Bräuer, and Daniel Beverungen.
    “Recommendation and Configuration of Value-Added Services for Repurposing Electric
    Vehicle Batteries: A Vertical Software Prototype.” In <i>Proceedings of the 19th
    IEEE Conference on Business Informatics (CBI 2017)</i>, 2017.'
  ieee: 'B. Klör, M. Monhof, S. Bräuer, and D. Beverungen, “Recommendation and Configuration
    of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical
    Software Prototype,” in <i>Proceedings of the 19th IEEE Conference on Business
    Informatics (CBI 2017)</i>, Thessaloniki, Greece, 2017.'
  mla: 'Klör, Benjamin, et al. “Recommendation and Configuration of Value-Added Services
    for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype.” <i>Proceedings
    of the 19th IEEE Conference on Business Informatics (CBI 2017)</i>, 2017.'
  short: 'B. Klör, M. Monhof, S. Bräuer, D. Beverungen, in: Proceedings of the 19th
    IEEE Conference on Business Informatics (CBI 2017), 2017.'
conference:
  location: Thessaloniki, Greece
  name: 19th IEEE Conference on Business Informatics (CBI 2017)
date_created: 2018-06-18T09:42:56Z
date_updated: 2022-01-06T06:59:08Z
department:
- _id: '526'
publication: Proceedings of the 19th IEEE Conference on Business Informatics (CBI
  2017)
status: public
title: 'Recommendation and Configuration of Value-Added Services for Repurposing Electric
  Vehicle Batteries: A Vertical Software Prototype'
type: conference
user_id: '21671'
year: '2017'
...
---
_id: '3487'
author:
- first_name: Jan
  full_name: Hendrik Betzing, Jan
  last_name: Hendrik Betzing
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Gertrud
  full_name: Schmitz, Gertrud
  last_name: Schmitz
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Carsten Ingo
  full_name: Berendes, Carsten Ingo
  id: '53344'
  last_name: Berendes
- first_name: Marina
  full_name: Braun, Marina
  last_name: Braun
- first_name: Andera
  full_name: Gadeib, Andera
  last_name: Gadeib
- first_name: Moritz {von
  full_name: Hoffen}, Moritz {von
  last_name: Hoffen}
- first_name: Christian
  full_name: Schallenberg, Christian
  last_name: Schallenberg
citation:
  ama: Hendrik Betzing J, Beverungen D, Becker J, et al. Interaktive, digitale Einkaufserlebnisse
    in Innenstädten. <i>HMD Praxis der Wirtschaftsinformatik</i>. 2017;(5):659--671.
    doi:<a href="https://doi.org/10.1365/s40702-017-0343-0">10.1365/s40702-017-0343-0</a>
  apa: Hendrik Betzing, J., Beverungen, D., Becker, J., Matzner, M., Schmitz, G.,
    Bartelheimer, C., … Schallenberg, C. (2017). Interaktive, digitale Einkaufserlebnisse
    in Innenstädten. <i>HMD Praxis Der Wirtschaftsinformatik</i>, (5), 659--671. <a
    href="https://doi.org/10.1365/s40702-017-0343-0">https://doi.org/10.1365/s40702-017-0343-0</a>
  bibtex: '@article{Hendrik Betzing_Beverungen_Becker_Matzner_Schmitz_Bartelheimer_Berendes_Braun_Gadeib_Hoffen}_et
    al._2017, title={Interaktive, digitale Einkaufserlebnisse in Innenstädten}, DOI={<a
    href="https://doi.org/10.1365/s40702-017-0343-0">10.1365/s40702-017-0343-0</a>},
    number={5}, journal={HMD Praxis der Wirtschaftsinformatik}, author={Hendrik Betzing,
    Jan and Beverungen, Daniel and Becker, Jörg and Matzner, Martin and Schmitz, Gertrud
    and Bartelheimer, Christian and Berendes, Carsten Ingo and Braun, Marina and Gadeib,
    Andera and Hoffen}, Moritz {von and et al.}, year={2017}, pages={659--671} }'
  chicago: 'Hendrik Betzing, Jan, Daniel Beverungen, Jörg Becker, Martin Matzner,
    Gertrud Schmitz, Christian Bartelheimer, Carsten Ingo Berendes, et al. “Interaktive,
    Digitale Einkaufserlebnisse in Innenstädten.” <i>HMD Praxis Der Wirtschaftsinformatik</i>,
    no. 5 (2017): 659--671. <a href="https://doi.org/10.1365/s40702-017-0343-0">https://doi.org/10.1365/s40702-017-0343-0</a>.'
  ieee: J. Hendrik Betzing <i>et al.</i>, “Interaktive, digitale Einkaufserlebnisse
    in Innenstädten,” <i>HMD Praxis der Wirtschaftsinformatik</i>, no. 5, pp. 659--671,
    2017.
  mla: Hendrik Betzing, Jan, et al. “Interaktive, Digitale Einkaufserlebnisse in Innenstädten.”
    <i>HMD Praxis Der Wirtschaftsinformatik</i>, no. 5, 2017, pp. 659--671, doi:<a
    href="https://doi.org/10.1365/s40702-017-0343-0">10.1365/s40702-017-0343-0</a>.
  short: J. Hendrik Betzing, D. Beverungen, J. Becker, M. Matzner, G. Schmitz, C.
    Bartelheimer, C.I. Berendes, M. Braun, A. Gadeib, M. {von Hoffen}, C. Schallenberg,
    HMD Praxis Der Wirtschaftsinformatik (2017) 659--671.
date_created: 2018-07-06T10:16:22Z
date_updated: 2022-01-06T06:59:18Z
department:
- _id: '526'
doi: 10.1365/s40702-017-0343-0
issue: '5'
page: 659--671
publication: HMD Praxis der Wirtschaftsinformatik
status: public
title: Interaktive, digitale Einkaufserlebnisse in Innenstädten
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '3488'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Sebastian
  full_name: Bräuer, Sebastian
  last_name: Bräuer
- first_name: Florian
  full_name: Plenter, Florian
  last_name: Plenter
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Markus
  full_name: Monhof, Markus
  last_name: Monhof
citation:
  ama: 'Beverungen D, Bräuer S, Plenter F, Klör B, Monhof M. Ensembles of Context
    and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study. <i>Computer
    Science --- Research and Development</i>. 2017;(1-2):195--209. doi:<a href="https://doi.org/10.1007/s00450-016-0306-7">10.1007/s00450-016-0306-7</a>'
  apa: 'Beverungen, D., Bräuer, S., Plenter, F., Klör, B., &#38; Monhof, M. (2017).
    Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory
    Study. <i>Computer Science --- Research and Development</i>, (1–2), 195--209.
    <a href="https://doi.org/10.1007/s00450-016-0306-7">https://doi.org/10.1007/s00450-016-0306-7</a>'
  bibtex: '@article{Beverungen_Bräuer_Plenter_Klör_Monhof_2017, title={Ensembles of
    Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study},
    DOI={<a href="https://doi.org/10.1007/s00450-016-0306-7">10.1007/s00450-016-0306-7</a>},
    number={1–2}, journal={Computer Science --- Research and Development}, author={Beverungen,
    Daniel and Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof,
    Markus}, year={2017}, pages={195--209} }'
  chicago: 'Beverungen, Daniel, Sebastian Bräuer, Florian Plenter, Benjamin Klör,
    and Markus Monhof. “Ensembles of Context and Form for Repurposing Electric Vehicle
    Batteries: An Exploratory Study.” <i>Computer Science --- Research and Development</i>,
    no. 1–2 (2017): 195--209. <a href="https://doi.org/10.1007/s00450-016-0306-7">https://doi.org/10.1007/s00450-016-0306-7</a>.'
  ieee: 'D. Beverungen, S. Bräuer, F. Plenter, B. Klör, and M. Monhof, “Ensembles
    of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory
    Study,” <i>Computer Science --- Research and Development</i>, no. 1–2, pp. 195--209,
    2017.'
  mla: 'Beverungen, Daniel, et al. “Ensembles of Context and Form for Repurposing
    Electric Vehicle Batteries: An Exploratory Study.” <i>Computer Science --- Research
    and Development</i>, no. 1–2, 2017, pp. 195--209, doi:<a href="https://doi.org/10.1007/s00450-016-0306-7">10.1007/s00450-016-0306-7</a>.'
  short: D. Beverungen, S. Bräuer, F. Plenter, B. Klör, M. Monhof, Computer Science
    --- Research and Development (2017) 195--209.
date_created: 2018-07-06T10:31:25Z
date_updated: 2022-01-06T06:59:18Z
department:
- _id: '526'
doi: 10.1007/s00450-016-0306-7
issue: 1-2
page: 195--209
publication: Computer Science --- Research and Development
status: public
title: 'Ensembles of Context and Form for Repurposing Electric Vehicle Batteries:
  An Exploratory Study'
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '3490'
abstract:
- lang: eng
  text: Digital interactions among businesses and consumers through powerful information
    systems and omnipresent connected devices establish today’s networked society.
    In this light, Service Science continues to take root as a research discipline
    that focuses on the integration of (digital) resources by service providers and
    service customers for value co-creation in service systems. Rapid advances in
    information technology allow for designing novel information systems that enable
    entirely new configurations of service systems. In turn, Service Science also
    leaves its mark on the design, adoption, and use of information systems and technology.
    With this special issue, we compile a set of timely papers that investigate selected
    facets of the complex interplay between information technology, information systems,
    and Service Science to design innovative IT artifacts for smart service. This
    editorial opens this special issue by elaborating on our understanding of smart
    service.<br
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Christian
  full_name: Janiesch, Christian
  last_name: Janiesch
citation:
  ama: Beverungen D, Matzner M, Janiesch C. Information systems for smart services.
    <i>Information Systems and E-Business Management</i>. 2017:781–787. doi:<a href="https://doi.org/10.1007/s10257-017-0365-8">10.1007/s10257-017-0365-8</a>
  apa: Beverungen, D., Matzner, M., &#38; Janiesch, C. (2017). Information systems
    for smart services. <i>Information Systems and E-Business Management</i>, 781–787.
    <a href="https://doi.org/10.1007/s10257-017-0365-8">https://doi.org/10.1007/s10257-017-0365-8</a>
  bibtex: '@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for
    smart services}, DOI={<a href="https://doi.org/10.1007/s10257-017-0365-8">10.1007/s10257-017-0365-8</a>},
    journal={Information Systems and E-Business Management}, author={Beverungen, Daniel
    and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }'
  chicago: Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information
    Systems for Smart Services.” <i>Information Systems and E-Business Management</i>,
    2017, 781–787. <a href="https://doi.org/10.1007/s10257-017-0365-8">https://doi.org/10.1007/s10257-017-0365-8</a>.
  ieee: D. Beverungen, M. Matzner, and C. Janiesch, “Information systems for smart
    services,” <i>Information Systems and E-Business Management</i>, pp. 781–787,
    2017.
  mla: Beverungen, Daniel, et al. “Information Systems for Smart Services.” <i>Information
    Systems and E-Business Management</i>, 2017, pp. 781–787, doi:<a href="https://doi.org/10.1007/s10257-017-0365-8">10.1007/s10257-017-0365-8</a>.
  short: D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business
    Management (2017) 781–787.
date_created: 2018-07-06T10:34:55Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1007/s10257-017-0365-8
keyword:
- Information system
- Smart service
- Service system
page: 781–787
publication: Information Systems and E-Business Management
status: public
title: Information systems for smart services
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '5019'
author:
- first_name: B
  full_name: Klör, B
  last_name: Klör
- first_name: M
  full_name: Monhof, M
  last_name: Monhof
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: S
  full_name: Bräuer, S
  last_name: Bräuer
citation:
  ama: Klör B, Monhof M, Beverungen D, Bräuer S. Design and Evaluation of a Model-Driven
    Decision Support System for Repurposing Electric Vehicle Batteries. <i>European
    Journal of Information Systems (EJIS)</i>. 2017:1--19. doi:<a href="https://doi.org/10.1057/s41303-017-0044-3">10.1057/s41303-017-0044-3</a>
  apa: Klör, B., Monhof, M., Beverungen, D., &#38; Bräuer, S. (2017). Design and Evaluation
    of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries.
    <i>European Journal of Information Systems (EJIS)</i>, 1--19. <a href="https://doi.org/10.1057/s41303-017-0044-3">https://doi.org/10.1057/s41303-017-0044-3</a>
  bibtex: '@article{Klör_Monhof_Beverungen_Bräuer_2017, title={Design and Evaluation
    of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries},
    DOI={<a href="https://doi.org/10.1057/s41303-017-0044-3">10.1057/s41303-017-0044-3</a>},
    journal={European Journal of Information Systems (EJIS)}, author={Klör, B and
    Monhof, M and Beverungen, Daniel and Bräuer, S}, year={2017}, pages={1--19} }'
  chicago: Klör, B, M Monhof, Daniel Beverungen, and S Bräuer. “Design and Evaluation
    of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries.”
    <i>European Journal of Information Systems (EJIS)</i>, 2017, 1--19. <a href="https://doi.org/10.1057/s41303-017-0044-3">https://doi.org/10.1057/s41303-017-0044-3</a>.
  ieee: B. Klör, M. Monhof, D. Beverungen, and S. Bräuer, “Design and Evaluation of
    a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries,”
    <i>European Journal of Information Systems (EJIS)</i>, pp. 1--19, 2017.
  mla: Klör, B., et al. “Design and Evaluation of a Model-Driven Decision Support
    System for Repurposing Electric Vehicle Batteries.” <i>European Journal of Information
    Systems (EJIS)</i>, 2017, pp. 1--19, doi:<a href="https://doi.org/10.1057/s41303-017-0044-3">10.1057/s41303-017-0044-3</a>.
  short: B. Klör, M. Monhof, D. Beverungen, S. Bräuer, European Journal of Information
    Systems (EJIS) (2017) 1--19.
date_created: 2018-10-30T13:00:06Z
date_updated: 2022-01-06T07:01:34Z
department:
- _id: '526'
doi: 10.1057/s41303-017-0044-3
page: 1--19
publication: European Journal of Information Systems (EJIS)
status: public
title: Design and Evaluation of a Model-Driven Decision Support System for Repurposing
  Electric Vehicle Batteries
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '5028'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Markus
  full_name: Monhof, Markus
  last_name: Monhof
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Sebastian
  full_name: Bräuer, Sebastian
  last_name: Bräuer
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Florian
  full_name: Plenter, Florian
  last_name: Plenter
citation:
  ama: 'Becker J, Monhof M, Beverungen D, Bräuer S, Klör B, Plenter F. End-of-Life
    Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme
    zur Entscheidungsunterstützung (EOL-IS). In: Ganz W, Kampker A, Satzger G, eds.
    <i>Dienstleistungen Als Erfolgsfaktor Für Elektromobilität. Ergebnisse Aus Dem
    Förderschwerpunkt “Dienstleistungsinnovationen Für Elektromobilität.”</i> Stuttgart;
    2017:24--29.'
  apa: Becker, J., Monhof, M., Beverungen, D., Bräuer, S., Klör, B., &#38; Plenter,
    F. (2017). End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel
    und Informationssysteme zur Entscheidungsunterstützung (EOL-IS). In W. Ganz, A.
    Kampker, &#38; G. Satzger (Eds.), <i>Dienstleistungen als Erfolgsfaktor für Elektromobilität.
    Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”</i>
    (pp. 24--29). Stuttgart.
  bibtex: '@inbook{Becker_Monhof_Beverungen_Bräuer_Klör_Plenter_2017, place={Stuttgart},
    title={End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel
    und Informationssysteme zur Entscheidungsunterstützung (EOL-IS)}, booktitle={Dienstleistungen
    als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen
    für Elektromobilität”}, author={Becker, Jörg and Monhof, Markus and Beverungen,
    Daniel and Bräuer, Sebastian and Klör, Benjamin and Plenter, Florian}, editor={Ganz,
    Walter and Kampker, Achim and Satzger, GerhardEditors}, year={2017}, pages={24--29}
    }'
  chicago: Becker, Jörg, Markus Monhof, Daniel Beverungen, Sebastian Bräuer, Benjamin
    Klör, and Florian Plenter. “End-of-Life Solutions Für ECar-Batterien --- Entwicklung
    Hybrider Leistungsbündel Und Informationssysteme Zur Entscheidungsunterstützung
    (EOL-IS).” In <i>Dienstleistungen Als Erfolgsfaktor Für Elektromobilität. Ergebnisse
    Aus Dem Förderschwerpunkt “Dienstleistungsinnovationen Für Elektromobilität,”</i>
    edited by Walter Ganz, Achim Kampker, and Gerhard Satzger, 24--29. Stuttgart,
    2017.
  ieee: J. Becker, M. Monhof, D. Beverungen, S. Bräuer, B. Klör, and F. Plenter, “End-of-Life
    Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme
    zur Entscheidungsunterstützung (EOL-IS),” in <i>Dienstleistungen als Erfolgsfaktor
    für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen
    für Elektromobilität,”</i> W. Ganz, A. Kampker, and G. Satzger, Eds. Stuttgart,
    2017, pp. 24--29.
  mla: Becker, Jörg, et al. “End-of-Life Solutions Für ECar-Batterien --- Entwicklung
    Hybrider Leistungsbündel Und Informationssysteme Zur Entscheidungsunterstützung
    (EOL-IS).” <i>Dienstleistungen Als Erfolgsfaktor Für Elektromobilität. Ergebnisse
    Aus Dem Förderschwerpunkt “Dienstleistungsinnovationen Für Elektromobilität,”</i>
    edited by Walter Ganz et al., 2017, pp. 24--29.
  short: 'J. Becker, M. Monhof, D. Beverungen, S. Bräuer, B. Klör, F. Plenter, in:
    W. Ganz, A. Kampker, G. Satzger (Eds.), Dienstleistungen Als Erfolgsfaktor Für
    Elektromobilität. Ergebnisse Aus Dem Förderschwerpunkt “Dienstleistungsinnovationen
    Für Elektromobilität,” Stuttgart, 2017, pp. 24--29.'
date_created: 2018-10-30T13:30:02Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
editor:
- first_name: Walter
  full_name: Ganz, Walter
  last_name: Ganz
- first_name: Achim
  full_name: Kampker, Achim
  last_name: Kampker
- first_name: Gerhard
  full_name: Satzger, Gerhard
  last_name: Satzger
page: 24--29
place: Stuttgart
publication: Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus
  dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”
publication_identifier:
  isbn:
  - 978-3-8396-1212-5
status: public
title: End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel
  und Informationssysteme zur Entscheidungsunterstützung (EOL-IS)
type: book_chapter
user_id: '21671'
year: '2017'
...
---
_id: '5076'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: 'Martin '
  full_name: 'Matzner, Martin '
  last_name: Matzner
citation:
  ama: 'Beverungen D, Matzner M. Informationsmodellierung in Dienstleistungssystemen.
    In: Roth S, Corsten H, eds. <i>Handbuch Dienstleistungsmanagement</i>. München:
    Verlag Franz Vahlen; 2017:S. 519–536.'
  apa: 'Beverungen, D., &#38; Matzner, M. (2017). Informationsmodellierung in Dienstleistungssystemen.
    In S. Roth &#38; H. Corsten (Eds.), <i>Handbuch Dienstleistungsmanagement</i>
    (p. S. 519–536). München: Verlag Franz Vahlen.'
  bibtex: '@inbook{Beverungen_Matzner_2017, place={München}, title={Informationsmodellierung
    in Dienstleistungssystemen}, booktitle={Handbuch Dienstleistungsmanagement}, publisher={Verlag
    Franz Vahlen}, author={Beverungen, Daniel and Matzner, Martin }, editor={Roth,
    Stefan  and Corsten, HansEditors}, year={2017}, pages={S. 519–536} }'
  chicago: 'Beverungen, Daniel, and Martin  Matzner. “Informationsmodellierung in
    Dienstleistungssystemen.” In <i>Handbuch Dienstleistungsmanagement</i>, edited
    by Stefan  Roth and Hans Corsten, S. 519–536. München: Verlag Franz Vahlen, 2017.'
  ieee: 'D. Beverungen and M. Matzner, “Informationsmodellierung in Dienstleistungssystemen,”
    in <i>Handbuch Dienstleistungsmanagement</i>, S. Roth and H. Corsten, Eds. München:
    Verlag Franz Vahlen, 2017, p. S. 519–536.'
  mla: Beverungen, Daniel, and Martin Matzner. “Informationsmodellierung in Dienstleistungssystemen.”
    <i>Handbuch Dienstleistungsmanagement</i>, edited by Stefan  Roth and Hans Corsten,
    Verlag Franz Vahlen, 2017, p. S. 519–536.
  short: 'D. Beverungen, M. Matzner, in: S. Roth, H. Corsten (Eds.), Handbuch Dienstleistungsmanagement,
    Verlag Franz Vahlen, München, 2017, p. S. 519–536.'
date_created: 2018-10-30T14:41:13Z
date_updated: 2022-01-06T07:01:37Z
department:
- _id: '526'
editor:
- first_name: 'Stefan '
  full_name: 'Roth, Stefan '
  last_name: Roth
- first_name: Hans
  full_name: Corsten, Hans
  last_name: Corsten
page: S. 519–536
place: München
publication: Handbuch Dienstleistungsmanagement
publication_identifier:
  unknown:
  - 978-3-8006-5242-6
publisher: Verlag Franz Vahlen
status: public
title: Informationsmodellierung in Dienstleistungssystemen
type: book_chapter
user_id: '21671'
year: '2017'
...
---
_id: '17158'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Jan
  full_name: Mendling, Jan
  last_name: Mendling
- first_name: Jan
  full_name: vom Brocke, Jan
  last_name: vom Brocke
citation:
  ama: Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing
    smart service systems. <i>Electronic Markets</i>. 2017:7-18. doi:<a href="https://doi.org/10.1007/s12525-017-0270-5">10.1007/s12525-017-0270-5</a>
  apa: Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J.
    (2017). Conceptualizing smart service systems. <i>Electronic Markets</i>, 7–18.
    <a href="https://doi.org/10.1007/s12525-017-0270-5">https://doi.org/10.1007/s12525-017-0270-5</a>
  bibtex: '@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2017, title={Conceptualizing
    smart service systems}, DOI={<a href="https://doi.org/10.1007/s12525-017-0270-5">10.1007/s12525-017-0270-5</a>},
    journal={Electronic Markets}, author={Beverungen, Daniel and Müller, Oliver and
    Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2017}, pages={7–18}
    }'
  chicago: Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan
    vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>,
    2017, 7–18. <a href="https://doi.org/10.1007/s12525-017-0270-5">https://doi.org/10.1007/s12525-017-0270-5</a>.
  ieee: D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing
    smart service systems,” <i>Electronic Markets</i>, pp. 7–18, 2017.
  mla: Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” <i>Electronic
    Markets</i>, 2017, pp. 7–18, doi:<a href="https://doi.org/10.1007/s12525-017-0270-5">10.1007/s12525-017-0270-5</a>.
  short: D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic
    Markets (2017) 7–18.
date_created: 2020-06-24T10:49:48Z
date_updated: 2022-01-06T06:53:05Z
department:
- _id: '526'
doi: 10.1007/s12525-017-0270-5
language:
- iso: eng
page: 7-18
publication: Electronic Markets
publication_identifier:
  issn:
  - 1019-6781
  - 1422-8890
publication_status: published
status: public
title: Conceptualizing smart service systems
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '2856'
abstract:
- lang: eng
  text: Taxi ridesharing1 (TRS) is an advanced form of urban transportation that matches
    separate ride requests with similar spatio-temporal characteristics to a jointly
    used taxi. As collaborative consumption, TRS saves customers money, enables taxi
    companies to economize use of their resources, and lowers greenhouse gas emissions.
    We develop a one-to-one TRS approach that matches rides with similar start and
    end points. We evaluate our approach by analyzing an open dataset of > 5 million
    taxi trajectories in New York City. Our empirical analysis reveals that the proposed
    approach matches up to 48.34% of all taxi rides, saving 2,892,036 km of travel
    distance, 231,362.89 l of gas, and 532,134.64 kg of CO2 emissions per week. Compared
    to many-to-many TRS approaches, our approach is competitive, simpler to implement
    and operate, and poses less rigid assumptions on data availability and customer
    acceptance.
article_type: original
author:
- first_name: Benjamin
  full_name: Barann, Benjamin
  last_name: Barann
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: Barann B, Beverungen D, Müller O. An open-data approach for quantifying the
    potential of taxi ridesharing. <i>Decision Support Systems</i>. 2017;99(July 2017):86-95.
    doi:<a href="https://doi.org/10.1016/j.dss.2017.05.008">10.1016/j.dss.2017.05.008</a>
  apa: Barann, B., Beverungen, D., &#38; Müller, O. (2017). An open-data approach
    for quantifying the potential of taxi ridesharing. <i>Decision Support Systems</i>,
    <i>99</i>(July 2017), 86–95. <a href="https://doi.org/10.1016/j.dss.2017.05.008">https://doi.org/10.1016/j.dss.2017.05.008</a>
  bibtex: '@article{Barann_Beverungen_Müller_2017, title={An open-data approach for
    quantifying the potential of taxi ridesharing}, volume={99}, DOI={<a href="https://doi.org/10.1016/j.dss.2017.05.008">10.1016/j.dss.2017.05.008</a>},
    number={July 2017}, journal={Decision Support Systems}, publisher={Elsevier},
    author={Barann, Benjamin and Beverungen, Daniel and Müller, Oliver}, year={2017},
    pages={86–95} }'
  chicago: 'Barann, Benjamin, Daniel Beverungen, and Oliver Müller. “An Open-Data
    Approach for Quantifying the Potential of Taxi Ridesharing.” <i>Decision Support
    Systems</i> 99, no. July 2017 (2017): 86–95. <a href="https://doi.org/10.1016/j.dss.2017.05.008">https://doi.org/10.1016/j.dss.2017.05.008</a>.'
  ieee: 'B. Barann, D. Beverungen, and O. Müller, “An open-data approach for quantifying
    the potential of taxi ridesharing,” <i>Decision Support Systems</i>, vol. 99,
    no. July 2017, pp. 86–95, 2017, doi: <a href="https://doi.org/10.1016/j.dss.2017.05.008">10.1016/j.dss.2017.05.008</a>.'
  mla: Barann, Benjamin, et al. “An Open-Data Approach for Quantifying the Potential
    of Taxi Ridesharing.” <i>Decision Support Systems</i>, vol. 99, no. July 2017,
    Elsevier, 2017, pp. 86–95, doi:<a href="https://doi.org/10.1016/j.dss.2017.05.008">10.1016/j.dss.2017.05.008</a>.
  short: B. Barann, D. Beverungen, O. Müller, Decision Support Systems 99 (2017) 86–95.
date_created: 2018-05-24T08:48:58Z
date_updated: 2024-04-18T12:59:57Z
department:
- _id: '526'
doi: 10.1016/j.dss.2017.05.008
intvolume: '        99'
issue: July 2017
keyword:
- Taxi ridesharing Collaborative consumption Transportation Open data Sustainability
  Shared mobility
language:
- iso: eng
page: 86-95
publication: Decision Support Systems
publication_status: published
publisher: Elsevier
quality_controlled: '1'
status: public
title: An open-data approach for quantifying the potential of taxi ridesharing
type: journal_article
user_id: '59677'
volume: 99
year: '2017'
...
---
_id: '3283'
author:
- first_name: sebastian
  full_name: Bräuer, sebastian
  last_name: Bräuer
- first_name: 'Markus '
  full_name: 'Monhof, Markus '
  last_name: Monhof
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Bräuer  sebastian, Monhof M, Klör B, Beverungen D. Residential Energy Storage
    from Repurposed Electric Vehicle Batteries — Market Overview and Development of
    a Service-Centered Business Model. In: <i>Proceedings of the IEEE Conference on
    Business Informatics (CBI 2016)</i>. Paris, France; 2016.'
  apa: Bräuer,  sebastian, Monhof, M., Klör, B., &#38; Beverungen, D. (2016). Residential
    Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and
    Development of a Service-Centered Business Model. In <i>Proceedings of the IEEE
    Conference on Business Informatics (CBI 2016)</i>. Paris, France.
  bibtex: '@inproceedings{Bräuer_Monhof_Klör_Beverungen_2016, place={Paris, France},
    title={Residential Energy Storage from Repurposed Electric Vehicle Batteries —
    Market Overview and Development of a Service-Centered Business Model}, booktitle={Proceedings
    of the IEEE Conference on Business Informatics (CBI 2016)}, author={Bräuer, sebastian
    and Monhof, Markus  and Klör, Benjamin and Beverungen, Daniel}, year={2016} }'
  chicago: Bräuer, sebastian, Markus  Monhof, Benjamin Klör, and Daniel Beverungen.
    “Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market
    Overview and Development of a Service-Centered Business Model.” In <i>Proceedings
    of the IEEE Conference on Business Informatics (CBI 2016)</i>. Paris, France,
    2016.
  ieee: sebastian Bräuer, M. Monhof, B. Klör, and D. Beverungen, “Residential Energy
    Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development
    of a Service-Centered Business Model,” in <i>Proceedings of the IEEE Conference
    on Business Informatics (CBI 2016)</i>, Paris, France, 2016.
  mla: Bräuer, sebastian, et al. “Residential Energy Storage from Repurposed Electric
    Vehicle Batteries — Market Overview and Development of a Service-Centered Business
    Model.” <i>Proceedings of the IEEE Conference on Business Informatics (CBI 2016)</i>,
    2016.
  short: 'sebastian Bräuer, M. Monhof, B. Klör, D. Beverungen, in: Proceedings of
    the IEEE Conference on Business Informatics (CBI 2016), Paris, France, 2016.'
conference:
  location: Paris, France
  name: IEEE Conference on Business Informatics (CBI 2016)
date_created: 2018-06-18T09:52:00Z
date_updated: 2022-01-06T06:59:08Z
department:
- _id: '526'
place: Paris, France
publication: Proceedings of the IEEE Conference on Business Informatics (CBI 2016)
status: public
title: Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market
  Overview and Development of a Service-Centered Business Model
type: conference
user_id: '21671'
year: '2016'
...
---
_id: '3284'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  last_name: Beverungen
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Sebastian
  full_name: Bräuer, Sebastian
  last_name: Bräuer
- first_name: 'Markus '
  full_name: 'Monhof, Markus '
  last_name: Monhof
citation:
  ama: 'Beverungen D, Klör B, Bräuer S, Monhof M. Will They Die Another Day? A Decision
    Support Perspective on Reusing Electric Vehicle Batteries. In: <i>Proceedings
    of the Twenty-Third European Conference on Information Systems (ECIS 2015)</i>.
    Münster; 2015.'
  apa: Beverungen, D., Klör, B., Bräuer, S., &#38; Monhof, M. (2015). Will They Die
    Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries.
    In <i>Proceedings of the Twenty-Third European Conference on Information Systems
    (ECIS 2015)</i>. Münster.
  bibtex: '@inproceedings{Beverungen_Klör_Bräuer_Monhof_2015, place={Münster}, title={Will
    They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle
    Batteries}, booktitle={Proceedings of the Twenty-Third European Conference on
    Information Systems (ECIS 2015)}, author={Beverungen, Daniel and Klör, Benjamin
    and Bräuer, Sebastian and Monhof, Markus }, year={2015} }'
  chicago: Beverungen, Daniel, Benjamin Klör, Sebastian Bräuer, and Markus  Monhof.
    “Will They Die Another Day? A Decision Support Perspective on Reusing Electric
    Vehicle Batteries.” In <i>Proceedings of the Twenty-Third European Conference
    on Information Systems (ECIS 2015)</i>. Münster, 2015.
  ieee: D. Beverungen, B. Klör, S. Bräuer, and M. Monhof, “Will They Die Another Day?
    A Decision Support Perspective on Reusing Electric Vehicle Batteries,” in <i>Proceedings
    of the Twenty-Third European Conference on Information Systems (ECIS 2015)</i>,
    Münster, 2015.
  mla: Beverungen, Daniel, et al. “Will They Die Another Day? A Decision Support Perspective
    on Reusing Electric Vehicle Batteries.” <i>Proceedings of the Twenty-Third European
    Conference on Information Systems (ECIS 2015)</i>, 2015.
  short: 'D. Beverungen, B. Klör, S. Bräuer, M. Monhof, in: Proceedings of the Twenty-Third
    European Conference on Information Systems (ECIS 2015), Münster, 2015.'
conference:
  location: Münster
  name: ECIS 2015
date_created: 2018-06-18T09:57:37Z
date_updated: 2022-01-06T06:59:08Z
department:
- _id: '526'
extern: '1'
place: Münster
publication: Proceedings of the Twenty-Third European Conference on Information Systems
  (ECIS 2015)
status: public
title: Will They Die Another Day? A Decision Support Perspective on Reusing Electric
  Vehicle Batteries
type: conference
user_id: '21671'
year: '2015'
...
---
_id: '3285'
author:
- first_name: Benjamin
  full_name: Klör, Benjamin
  last_name: Klör
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: 'Sebastian '
  full_name: 'Bräuer, Sebastian '
  last_name: Bräuer
- first_name: Florian
  full_name: Plenter, Florian
  last_name: Plenter
- first_name: Markus
  full_name: Monhof, Markus
  last_name: Monhof
citation:
  ama: 'Klör B, Beverungen D, Bräuer S, Plenter F, Monhof M. A Market for Trading
    Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems.
    In: <i>Proceedings of the Twenty-Third European Conference on Information Systems
    (ECIS 2015)</i>. Münster; 2015.'
  apa: Klör, B., Beverungen, D., Bräuer, S., Plenter, F., &#38; Monhof, M. (2015).
    A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations
    and Information Systems. In <i>Proceedings of the Twenty-Third European Conference
    on Information Systems (ECIS 2015)</i>. Münster.
  bibtex: '@inproceedings{Klör_Beverungen_Bräuer_Plenter_Monhof_2015, place={Münster},
    title={A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations
    and Information Systems}, booktitle={Proceedings of the Twenty-Third European
    Conference on Information Systems (ECIS 2015)}, author={Klör, Benjamin and Beverungen,
    Daniel and Bräuer, Sebastian  and Plenter, Florian and Monhof, Markus}, year={2015}
    }'
  chicago: Klör, Benjamin, Daniel Beverungen, Sebastian  Bräuer, Florian Plenter,
    and Markus Monhof. “A Market for Trading Used Electric Vehicle Batteries — Theoretical
    Foundations and Information Systems.” In <i>Proceedings of the Twenty-Third European
    Conference on Information Systems (ECIS 2015)</i>. Münster, 2015.
  ieee: B. Klör, D. Beverungen, S. Bräuer, F. Plenter, and M. Monhof, “A Market for
    Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information
    Systems,” in <i>Proceedings of the Twenty-Third European Conference on Information
    Systems (ECIS 2015)</i>, Münster, 2015.
  mla: Klör, Benjamin, et al. “A Market for Trading Used Electric Vehicle Batteries
    — Theoretical Foundations and Information Systems.” <i>Proceedings of the Twenty-Third
    European Conference on Information Systems (ECIS 2015)</i>, 2015.
  short: 'B. Klör, D. Beverungen, S. Bräuer, F. Plenter, M. Monhof, in: Proceedings
    of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster,
    2015.'
conference:
  location: Münster
  name: ECIS 2015
date_created: 2018-06-18T10:03:49Z
date_updated: 2022-01-06T06:59:08Z
department:
- _id: '526'
extern: '1'
place: Münster
publication: Proceedings of the Twenty-Third European Conference on Information Systems
  (ECIS 2015)
status: public
title: A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations
  and Information Systems
type: conference
user_id: '21671'
year: '2015'
...
