---
_id: '3442'
author:
- first_name: S
  full_name: Dillon, S
  last_name: Dillon
- first_name: E
  full_name: Deakins, E
  last_name: Deakins
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: T
  full_name: Kohlborn, T
  last_name: Kohlborn
- first_name: S
  full_name: Hofmann, S
  last_name: Hofmann
- first_name: M
  full_name: Räckers, M
  last_name: Räckers
citation:
  ama: 'Dillon S, Deakins E, Beverungen D, Kohlborn T, Hofmann S, Räckers M. Local
    e-Government Transformation --- An International Comparison. In: <i>WEBIST</i>.
    Aachen, Germany; 2013:361--367.'
  apa: Dillon, S., Deakins, E., Beverungen, D., Kohlborn, T., Hofmann, S., &#38; Räckers,
    M. (2013). Local e-Government Transformation --- An International Comparison.
    In <i>WEBIST</i> (pp. 361--367). Aachen, Germany.
  bibtex: '@inproceedings{Dillon_Deakins_Beverungen_Kohlborn_Hofmann_Räckers_2013,
    place={Aachen, Germany}, title={Local e-Government Transformation --- An International
    Comparison}, booktitle={WEBIST}, author={Dillon, S and Deakins, E and Beverungen,
    Daniel and Kohlborn, T and Hofmann, S and Räckers, M}, year={2013}, pages={361--367}
    }'
  chicago: Dillon, S, E Deakins, Daniel Beverungen, T Kohlborn, S Hofmann, and M Räckers.
    “Local E-Government Transformation --- An International Comparison.” In <i>WEBIST</i>,
    361--367. Aachen, Germany, 2013.
  ieee: S. Dillon, E. Deakins, D. Beverungen, T. Kohlborn, S. Hofmann, and M. Räckers,
    “Local e-Government Transformation --- An International Comparison,” in <i>WEBIST</i>,
    Aachen, 2013, pp. 361--367.
  mla: Dillon, S., et al. “Local E-Government Transformation --- An International
    Comparison.” <i>WEBIST</i>, 2013, pp. 361--367.
  short: 'S. Dillon, E. Deakins, D. Beverungen, T. Kohlborn, S. Hofmann, M. Räckers,
    in: WEBIST, Aachen, Germany, 2013, pp. 361--367.'
conference:
  location: Aachen
  name: WEBIST
date_created: 2018-07-05T13:04:43Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 361--367
place: Aachen, Germany
publication: WEBIST
status: public
title: Local e-Government Transformation --- An International Comparison
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3443'
author:
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Hofmann S, Räckers M, Beverungen D, Becker J. Old Blunders in New Media? How
    Local Governments Communicate with Citizens in Online Social Networks. In: <i>Proceedings
    of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)</i>.
    Maui, Hawaii; 2013.'
  apa: Hofmann, S., Räckers, M., Beverungen, D., &#38; Becker, J. (2013). Old Blunders
    in New Media? How Local Governments Communicate with Citizens in Online Social
    Networks. In <i>Proceedings of the 46$^{th}$ Hawaii International Conference on
    System Sciences (HICSS-46)</i>. Maui, Hawaii.
  bibtex: '@inproceedings{Hofmann_Räckers_Beverungen_Becker_2013, place={Maui, Hawaii},
    title={Old Blunders in New Media? How Local Governments Communicate with Citizens
    in Online Social Networks}, booktitle={Proceedings of the 46$^{th}$ Hawaii International
    Conference on System Sciences (HICSS-46)}, author={Hofmann, Sara and Räckers,
    Michael and Beverungen, Daniel and Becker, Jörg}, year={2013} }'
  chicago: Hofmann, Sara, Michael Räckers, Daniel Beverungen, and Jörg Becker. “Old
    Blunders in New Media? How Local Governments Communicate with Citizens in Online
    Social Networks.” In <i>Proceedings of the 46$^{th}$ Hawaii International Conference
    on System Sciences (HICSS-46)</i>. Maui, Hawaii, 2013.
  ieee: S. Hofmann, M. Räckers, D. Beverungen, and J. Becker, “Old Blunders in New
    Media? How Local Governments Communicate with Citizens in Online Social Networks,”
    in <i>Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences
    (HICSS-46)</i>, Maui, Hawaii, 2013.
  mla: Hofmann, Sara, et al. “Old Blunders in New Media? How Local Governments Communicate
    with Citizens in Online Social Networks.” <i>Proceedings of the 46$^{th}$ Hawaii
    International Conference on System Sciences (HICSS-46)</i>, 2013.
  short: 'S. Hofmann, M. Räckers, D. Beverungen, J. Becker, in: Proceedings of the
    46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46), Maui,
    Hawaii, 2013.'
conference:
  location: Maui, Hawaii
  name: 46th Hawaii International Conference on System Sciences (HICSS-46)
date_created: 2018-07-05T13:05:53Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
place: Maui, Hawaii
publication: Proceedings of the 46$^{th}$ Hawaii International Conference on System
  Sciences (HICSS-46)
publication_identifier:
  isbn:
  - 978-1-4673-5933-7
status: public
title: Old Blunders in New Media? How Local Governments Communicate with Citizens
  in Online Social Networks
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3444'
author:
- first_name: Andrea
  full_name: Malsbender, Andrea
  last_name: Malsbender
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Matthias
  full_name: Voigt, Matthias
  last_name: Voigt
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Malsbender A, Beverungen D, Voigt M, Becker J. Capitalizing on Social Media
    Analysis --- Insights from an Online Review on Business Models. In: <i>Proceedings
    of the Americas Conference on Information Systems (AMCIS2013)</i>. Chicago, IL,
    USA; 2013.'
  apa: Malsbender, A., Beverungen, D., Voigt, M., &#38; Becker, J. (2013). Capitalizing
    on Social Media Analysis --- Insights from an Online Review on Business Models.
    In <i>Proceedings of the Americas Conference on Information Systems (AMCIS2013)</i>.
    Chicago, IL, USA.
  bibtex: '@inproceedings{Malsbender_Beverungen_Voigt_Becker_2013, place={Chicago,
    IL, USA}, title={Capitalizing on Social Media Analysis --- Insights from an Online
    Review on Business Models}, booktitle={Proceedings of the Americas Conference
    on Information Systems (AMCIS2013)}, author={Malsbender, Andrea and Beverungen,
    Daniel and Voigt, Matthias and Becker, Jörg}, year={2013} }'
  chicago: Malsbender, Andrea, Daniel Beverungen, Matthias Voigt, and Jörg Becker.
    “Capitalizing on Social Media Analysis --- Insights from an Online Review on Business
    Models.” In <i>Proceedings of the Americas Conference on Information Systems (AMCIS2013)</i>.
    Chicago, IL, USA, 2013.
  ieee: A. Malsbender, D. Beverungen, M. Voigt, and J. Becker, “Capitalizing on Social
    Media Analysis --- Insights from an Online Review on Business Models,” in <i>Proceedings
    of the Americas Conference on Information Systems (AMCIS2013)</i>, Chicago, IL,
    USA, 2013.
  mla: Malsbender, Andrea, et al. “Capitalizing on Social Media Analysis --- Insights
    from an Online Review on Business Models.” <i>Proceedings of the Americas Conference
    on Information Systems (AMCIS2013)</i>, 2013.
  short: 'A. Malsbender, D. Beverungen, M. Voigt, J. Becker, in: Proceedings of the
    Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA, 2013.'
conference:
  location: Chicago, IL, USA
  name: Americas Conference on Information Systems (AMCIS2013)
date_created: 2018-07-05T13:06:55Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
place: Chicago, IL, USA
publication: Proceedings of the Americas Conference on Information Systems (AMCIS2013)
status: public
title: Capitalizing on Social Media Analysis --- Insights from an Online Review on
  Business Models
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3446'
author:
- first_name: Andrea
  full_name: Malsbender, Andrea
  last_name: Malsbender
- first_name: Jan
  full_name: Recker, Jan
  last_name: Recker
- first_name: Thomas
  full_name: Kohlborn, Thomas
  last_name: Kohlborn
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Satya
  full_name: Tanwer, Satya
  last_name: Tanwer
citation:
  ama: 'Malsbender A, Recker J, Kohlborn T, Beverungen D, Tanwer S. Much Ado about
    Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network
    Sites. In: <i>Proceedings of the 34th International Conference on Information
    Systems (ICIS)</i>. Milan, Italy; 2013.'
  apa: Malsbender, A., Recker, J., Kohlborn, T., Beverungen, D., &#38; Tanwer, S.
    (2013). Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise
    Social Network Sites. In <i>Proceedings of the 34th International Conference on
    Information Systems (ICIS)</i>. Milan, Italy.
  bibtex: '@inproceedings{Malsbender_Recker_Kohlborn_Beverungen_Tanwer_2013, place={Milan,
    Italy}, title={Much Ado about Nothing? Tracing the Progress of Innovations Borne
    on Enterprise Social Network Sites}, booktitle={Proceedings of the 34th International
    Conference on Information Systems (ICIS)}, author={Malsbender, Andrea and Recker,
    Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya}, year={2013}
    }'
  chicago: Malsbender, Andrea, Jan Recker, Thomas Kohlborn, Daniel Beverungen, and
    Satya Tanwer. “Much Ado about Nothing? Tracing the Progress of Innovations Borne
    on Enterprise Social Network Sites.” In <i>Proceedings of the 34th International
    Conference on Information Systems (ICIS)</i>. Milan, Italy, 2013.
  ieee: A. Malsbender, J. Recker, T. Kohlborn, D. Beverungen, and S. Tanwer, “Much
    Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social
    Network Sites,” in <i>Proceedings of the 34th International Conference on Information
    Systems (ICIS)</i>, Milan, Italy, 2013.
  mla: Malsbender, Andrea, et al. “Much Ado about Nothing? Tracing the Progress of
    Innovations Borne on Enterprise Social Network Sites.” <i>Proceedings of the 34th
    International Conference on Information Systems (ICIS)</i>, 2013.
  short: 'A. Malsbender, J. Recker, T. Kohlborn, D. Beverungen, S. Tanwer, in: Proceedings
    of the 34th International Conference on Information Systems (ICIS), Milan, Italy,
    2013.'
conference:
  location: Milan, Italy
  name: 34th International Conference on Information Systems (ICIS)
date_created: 2018-07-05T13:08:35Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
place: Milan, Italy
publication: Proceedings of the 34th International Conference on Information Systems
  (ICIS)
status: public
title: Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise
  Social Network Sites
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3447'
author:
- first_name: Andrea
  full_name: Malsbender, Andrea
  last_name: Malsbender
- first_name: Matthias
  full_name: Voigt, Matthias
  last_name: Voigt
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Michael
  full_name: Rosemann, Michael
  last_name: Rosemann
citation:
  ama: 'Malsbender A, Voigt M, Beverungen D, Rosemann M. Digital Social Signal Processing
    --- Theoretical Underpinning and Research Agenda. In: <i>Proceedings of the Pacific
    Asia Conference on Information Systems (PACIS)</i>. Jeju Island, Korea; 2013:1--12.'
  apa: Malsbender, A., Voigt, M., Beverungen, D., &#38; Rosemann, M. (2013). Digital
    Social Signal Processing --- Theoretical Underpinning and Research Agenda. In
    <i>Proceedings of the Pacific Asia Conference on Information Systems (PACIS)</i>
    (pp. 1--12). Jeju Island, Korea.
  bibtex: '@inproceedings{Malsbender_Voigt_Beverungen_Rosemann_2013, place={Jeju Island,
    Korea}, title={Digital Social Signal Processing --- Theoretical Underpinning and
    Research Agenda}, booktitle={Proceedings of the Pacific Asia Conference on Information
    Systems (PACIS)}, author={Malsbender, Andrea and Voigt, Matthias and Beverungen,
    Daniel and Rosemann, Michael}, year={2013}, pages={1--12} }'
  chicago: Malsbender, Andrea, Matthias Voigt, Daniel Beverungen, and Michael Rosemann.
    “Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda.”
    In <i>Proceedings of the Pacific Asia Conference on Information Systems (PACIS)</i>,
    1--12. Jeju Island, Korea, 2013.
  ieee: A. Malsbender, M. Voigt, D. Beverungen, and M. Rosemann, “Digital Social Signal
    Processing --- Theoretical Underpinning and Research Agenda,” in <i>Proceedings
    of the Pacific Asia Conference on Information Systems (PACIS)</i>, Jeju Island,
    Korea, 2013, pp. 1--12.
  mla: Malsbender, Andrea, et al. “Digital Social Signal Processing --- Theoretical
    Underpinning and Research Agenda.” <i>Proceedings of the Pacific Asia Conference
    on Information Systems (PACIS)</i>, 2013, pp. 1--12.
  short: 'A. Malsbender, M. Voigt, D. Beverungen, M. Rosemann, in: Proceedings of
    the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea,
    2013, pp. 1--12.'
conference:
  location: Jeju Island, Korea
  name: Pacific Asia Conference on Information Systems (PACIS)
date_created: 2018-07-05T13:09:54Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 1--12
place: Jeju Island, Korea
publication: Proceedings of the Pacific Asia Conference on Information Systems (PACIS)
status: public
title: Digital Social Signal Processing --- Theoretical Underpinning and Research
  Agenda
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3448'
author:
- first_name: Ralf
  full_name: Plattfaut, Ralf
  last_name: Plattfaut
- first_name: Thomas
  full_name: Kohlborn, Thomas
  last_name: Kohlborn
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Björn
  full_name: Niehaves, Björn
  last_name: Niehaves
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Plattfaut R, Kohlborn T, Hofmann S, et al. Unravelling (E-)Government Channel
    Selection: A Quantitative Analysis of Individual Customer Preferences in Germany
    and Australia. In: <i>Proceedings of the 46th Hawaii International Conference
    on System Sciences</i>. Maui, Hawaii, USA; 2013:1983--1991. doi:<a href="https://doi.org/10.1109/HICSS.2013.585">10.1109/HICSS.2013.585</a>'
  apa: 'Plattfaut, R., Kohlborn, T., Hofmann, S., Beverungen, D., Niehaves, B., Räckers,
    M., &#38; Becker, J. (2013). Unravelling (E-)Government Channel Selection: A Quantitative
    Analysis of Individual Customer Preferences in Germany and Australia. In <i>Proceedings
    of the 46th Hawaii International Conference on System Sciences</i> (pp. 1983--1991).
    Maui, Hawaii, USA. <a href="https://doi.org/10.1109/HICSS.2013.585">https://doi.org/10.1109/HICSS.2013.585</a>'
  bibtex: '@inproceedings{Plattfaut_Kohlborn_Hofmann_Beverungen_Niehaves_Räckers_Becker_2013,
    place={Maui, Hawaii, USA}, title={Unravelling (E-)Government Channel Selection:
    A Quantitative Analysis of Individual Customer Preferences in Germany and Australia},
    DOI={<a href="https://doi.org/10.1109/HICSS.2013.585">10.1109/HICSS.2013.585</a>},
    booktitle={Proceedings of the 46th Hawaii International Conference on System Sciences},
    author={Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen,
    Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}, year={2013},
    pages={1983--1991} }'
  chicago: 'Plattfaut, Ralf, Thomas Kohlborn, Sara Hofmann, Daniel Beverungen, Björn
    Niehaves, Michael Räckers, and Jörg Becker. “Unravelling (E-)Government Channel
    Selection: A Quantitative Analysis of Individual Customer Preferences in Germany
    and Australia.” In <i>Proceedings of the 46th Hawaii International Conference
    on System Sciences</i>, 1983--1991. Maui, Hawaii, USA, 2013. <a href="https://doi.org/10.1109/HICSS.2013.585">https://doi.org/10.1109/HICSS.2013.585</a>.'
  ieee: 'R. Plattfaut <i>et al.</i>, “Unravelling (E-)Government Channel Selection:
    A Quantitative Analysis of Individual Customer Preferences in Germany and Australia,”
    in <i>Proceedings of the 46th Hawaii International Conference on System Sciences</i>,
    Maui, Hawaii, USA, 2013, pp. 1983--1991.'
  mla: 'Plattfaut, Ralf, et al. “Unravelling (E-)Government Channel Selection: A Quantitative
    Analysis of Individual Customer Preferences in Germany and Australia.” <i>Proceedings
    of the 46th Hawaii International Conference on System Sciences</i>, 2013, pp.
    1983--1991, doi:<a href="https://doi.org/10.1109/HICSS.2013.585">10.1109/HICSS.2013.585</a>.'
  short: 'R. Plattfaut, T. Kohlborn, S. Hofmann, D. Beverungen, B. Niehaves, M. Räckers,
    J. Becker, in: Proceedings of the 46th Hawaii International Conference on System
    Sciences, Maui, Hawaii, USA, 2013, pp. 1983--1991.'
conference:
  location: Maui, Hawaii, USA
  name: 46th Hawaii International Conference on System Sciences
date_created: 2018-07-05T13:11:11Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1109/HICSS.2013.585
page: 1983--1991
place: Maui, Hawaii, USA
publication: Proceedings of the 46th Hawaii International Conference on System Sciences
status: public
title: 'Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual
  Customer Preferences in Germany and Australia'
type: conference
user_id: '21671'
year: '2013'
...
---
_id: '3494'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hanns-Alexander
  full_name: Dietrich, Hanns-Alexander
  last_name: Dietrich
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Beverungen D, Breuker D, Dietrich H-A, Peter Rauer H. Guidelines
    for Reporting Productivity Studies: A Review of the Reproducibility of DEA in
    the Service Sector. <i>International Journal of Services and Operations Management</i>.
    2013;(3):407--425. doi:<a href="https://doi.org/10.1504/IJSOM.2013.056796">10.1504/IJSOM.2013.056796</a>'
  apa: 'Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., &#38; Peter Rauer,
    H. (2013). Guidelines for Reporting Productivity Studies: A Review of the Reproducibility
    of DEA in the Service Sector. <i>International Journal of Services and Operations
    Management</i>, (3), 407--425. <a href="https://doi.org/10.1504/IJSOM.2013.056796">https://doi.org/10.1504/IJSOM.2013.056796</a>'
  bibtex: '@article{Becker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, title={Guidelines
    for Reporting Productivity Studies: A Review of the Reproducibility of DEA in
    the Service Sector}, DOI={<a href="https://doi.org/10.1504/IJSOM.2013.056796">10.1504/IJSOM.2013.056796</a>},
    number={3}, journal={International Journal of Services and Operations Management},
    author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich,
    Hanns-Alexander and Peter Rauer, Hans}, year={2013}, pages={407--425} }'
  chicago: 'Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich,
    and Hans Peter Rauer. “Guidelines for Reporting Productivity Studies: A Review
    of the Reproducibility of DEA in the Service Sector.” <i>International Journal
    of Services and Operations Management</i>, no. 3 (2013): 407--425. <a href="https://doi.org/10.1504/IJSOM.2013.056796">https://doi.org/10.1504/IJSOM.2013.056796</a>.'
  ieee: 'J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, and H. Peter Rauer,
    “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility
    of DEA in the Service Sector,” <i>International Journal of Services and Operations
    Management</i>, no. 3, pp. 407--425, 2013.'
  mla: 'Becker, Jörg, et al. “Guidelines for Reporting Productivity Studies: A Review
    of the Reproducibility of DEA in the Service Sector.” <i>International Journal
    of Services and Operations Management</i>, no. 3, 2013, pp. 407--425, doi:<a href="https://doi.org/10.1504/IJSOM.2013.056796">10.1504/IJSOM.2013.056796</a>.'
  short: J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, International
    Journal of Services and Operations Management (2013) 407--425.
date_created: 2018-07-06T10:43:10Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1504/IJSOM.2013.056796
extern: '1'
issue: '3'
page: 407--425
publication: International Journal of Services and Operations Management
status: public
title: 'Guidelines for Reporting Productivity Studies: A Review of the Reproducibility
  of DEA in the Service Sector'
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '3495'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Jens
  full_name: Pöppelbuß, Jens
  last_name: Pöppelbuß
citation:
  ama: Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Bridging
    the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. <i>IEEE
    Transactions on Engineering Management</i>. 2013;(3):468--482. doi:<a href="https://doi.org/10.1109/TEM.2012.2214770">10.1109/TEM.2012.2214770</a>
  apa: Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., &#38;
    Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through
    IT-Based Boundary Objects. <i>IEEE Transactions on Engineering Management</i>,
    (3), 468--482. <a href="https://doi.org/10.1109/TEM.2012.2214770">https://doi.org/10.1109/TEM.2012.2214770</a>
  bibtex: '@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Bridging
    the Gap Between Manufacturing and Service Through IT-Based Boundary Objects},
    DOI={<a href="https://doi.org/10.1109/TEM.2012.2214770">10.1109/TEM.2012.2214770</a>},
    number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker,
    Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller,
    Oliver and Pöppelbuß, Jens}, year={2013}, pages={468--482} }'
  chicago: 'Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver
    Müller, and Jens Pöppelbuß. “Bridging the Gap Between Manufacturing and Service
    Through IT-Based Boundary Objects.” <i>IEEE Transactions on Engineering Management</i>,
    no. 3 (2013): 468--482. <a href="https://doi.org/10.1109/TEM.2012.2214770">https://doi.org/10.1109/TEM.2012.2214770</a>.'
  ieee: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß,
    “Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary
    Objects,” <i>IEEE Transactions on Engineering Management</i>, no. 3, pp. 468--482,
    2013.
  mla: Becker, Jörg, et al. “Bridging the Gap Between Manufacturing and Service Through
    IT-Based Boundary Objects.” <i>IEEE Transactions on Engineering Management</i>,
    no. 3, 2013, pp. 468--482, doi:<a href="https://doi.org/10.1109/TEM.2012.2214770">10.1109/TEM.2012.2214770</a>.
  short: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß,
    IEEE Transactions on Engineering Management (2013) 468--482.
date_created: 2018-07-06T10:44:23Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1109/TEM.2012.2214770
issue: '3'
language:
- iso: eng
page: 468--482
publication: IEEE Transactions on Engineering Management
status: public
title: Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary
  Objects
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '3496'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Jens
  full_name: Pöppelbuß, Jens
  last_name: Pöppelbuß
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Designing
    Interaction Routines in Service Networks: A Modularity and Social Construction-Based
    Approach. <i>Scandinavian Journal of Information Systems</i>. 2013;(1):37--68.'
  apa: 'Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., &#38;
    Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity
    and Social Construction-Based Approach. <i>Scandinavian Journal of Information
    Systems</i>, (1), 37--68.'
  bibtex: '@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Designing
    Interaction Routines in Service Networks: A Modularity and Social Construction-Based
    Approach}, number={1}, journal={Scandinavian Journal of Information Systems},
    author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner,
    Martin and Müller, Oliver and Pöppelbuß, Jens}, year={2013}, pages={37--68} }'
  chicago: 'Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver
    Müller, and Jens Pöppelbuß. “Designing Interaction Routines in Service Networks:
    A Modularity and Social Construction-Based Approach.” <i>Scandinavian Journal
    of Information Systems</i>, no. 1 (2013): 37--68.'
  ieee: 'J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß,
    “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based
    Approach,” <i>Scandinavian Journal of Information Systems</i>, no. 1, pp. 37--68,
    2013.'
  mla: 'Becker, Jörg, et al. “Designing Interaction Routines in Service Networks:
    A Modularity and Social Construction-Based Approach.” <i>Scandinavian Journal
    of Information Systems</i>, no. 1, 2013, pp. 37--68.'
  short: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß,
    Scandinavian Journal of Information Systems (2013) 37--68.
date_created: 2018-07-06T10:45:02Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
issue: '1'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/sjis/vol25/iss1/2/
page: 37--68
publication: Scandinavian Journal of Information Systems
status: public
title: 'Designing Interaction Routines in Service Networks: A Modularity and Social
  Construction-Based Approach'
type: journal_article
user_id: '72849'
year: '2013'
...
---
_id: '3497'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Mathias
  full_name: Eggert, Mathias
  last_name: Eggert
- first_name: Matthias
  full_name: Voigt, Matthias
  last_name: Voigt
- first_name: Michael
  full_name: Rosemann, Michael
  last_name: Rosemann
citation:
  ama: Beverungen D, Eggert M, Voigt M, Rosemann M. Augmenting Analytical CRM Strategies
    with Social BI. <i>International Journal of Business Intelligence Research (IJBIR)</i>.
    2013;(3):32--49. doi:<a href="https://doi.org/10.4018/ijbir.2013070103">10.4018/ijbir.2013070103</a>
  apa: Beverungen, D., Eggert, M., Voigt, M., &#38; Rosemann, M. (2013). Augmenting
    Analytical CRM Strategies with Social BI. <i>International Journal of Business
    Intelligence Research (IJBIR)</i>, (3), 32--49. <a href="https://doi.org/10.4018/ijbir.2013070103">https://doi.org/10.4018/ijbir.2013070103</a>
  bibtex: '@article{Beverungen_Eggert_Voigt_Rosemann_2013, title={Augmenting Analytical
    CRM Strategies with Social BI}, DOI={<a href="https://doi.org/10.4018/ijbir.2013070103">10.4018/ijbir.2013070103</a>},
    number={3}, journal={International Journal of Business Intelligence Research (IJBIR)},
    author={Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann,
    Michael}, year={2013}, pages={32--49} }'
  chicago: 'Beverungen, Daniel, Mathias Eggert, Matthias Voigt, and Michael Rosemann.
    “Augmenting Analytical CRM Strategies with Social BI.” <i>International Journal
    of Business Intelligence Research (IJBIR)</i>, no. 3 (2013): 32--49. <a href="https://doi.org/10.4018/ijbir.2013070103">https://doi.org/10.4018/ijbir.2013070103</a>.'
  ieee: D. Beverungen, M. Eggert, M. Voigt, and M. Rosemann, “Augmenting Analytical
    CRM Strategies with Social BI,” <i>International Journal of Business Intelligence
    Research (IJBIR)</i>, no. 3, pp. 32--49, 2013.
  mla: Beverungen, Daniel, et al. “Augmenting Analytical CRM Strategies with Social
    BI.” <i>International Journal of Business Intelligence Research (IJBIR)</i>, no.
    3, 2013, pp. 32--49, doi:<a href="https://doi.org/10.4018/ijbir.2013070103">10.4018/ijbir.2013070103</a>.
  short: D. Beverungen, M. Eggert, M. Voigt, M. Rosemann, International Journal of
    Business Intelligence Research (IJBIR) (2013) 32--49.
date_created: 2018-07-06T10:45:38Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.4018/ijbir.2013070103
extern: '1'
issue: '3'
page: 32--49
publication: International Journal of Business Intelligence Research (IJBIR)
status: public
title: Augmenting Analytical CRM Strategies with Social BI
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '3498'
author:
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: Hofmann S, Beverungen D, Räckers M, Becker J. What Makes Local Governments’
    Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.
    <i>Government Information Quarterly</i>. 2013;(4):387--396. doi:<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>
  apa: Hofmann, S., Beverungen, D., Räckers, M., &#38; Becker, J. (2013). What Makes
    Local Governments’ Online Communications Successful? Insights from a Multi-Method
    Analysis of Facebook. <i>Government Information Quarterly</i>, (4), 387--396.
    <a href="https://doi.org/10.1016/j.giq.2013.05.013">https://doi.org/10.1016/j.giq.2013.05.013</a>
  bibtex: '@article{Hofmann_Beverungen_Räckers_Becker_2013, title={What Makes Local
    Governments’ Online Communications Successful? Insights from a Multi-Method Analysis
    of Facebook}, DOI={<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>},
    number={4}, journal={Government Information Quarterly}, author={Hofmann, Sara
    and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}, year={2013}, pages={387--396}
    }'
  chicago: 'Hofmann, Sara, Daniel Beverungen, Michael Räckers, and Jörg Becker. “What
    Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method
    Analysis of Facebook.” <i>Government Information Quarterly</i>, no. 4 (2013):
    387--396. <a href="https://doi.org/10.1016/j.giq.2013.05.013">https://doi.org/10.1016/j.giq.2013.05.013</a>.'
  ieee: S. Hofmann, D. Beverungen, M. Räckers, and J. Becker, “What Makes Local Governments’
    Online Communications Successful? Insights from a Multi-Method Analysis of Facebook,”
    <i>Government Information Quarterly</i>, no. 4, pp. 387--396, 2013.
  mla: Hofmann, Sara, et al. “What Makes Local Governments’ Online Communications
    Successful? Insights from a Multi-Method Analysis of Facebook.” <i>Government
    Information Quarterly</i>, no. 4, 2013, pp. 387--396, doi:<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>.
  short: S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information
    Quarterly (2013) 387--396.
date_created: 2018-07-06T10:52:33Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1016/j.giq.2013.05.013
extern: '1'
issue: '4'
page: 387--396
publication: Government Information Quarterly
status: public
title: What Makes Local Governments' Online Communications Successful? Insights from
  a Multi-Method Analysis of Facebook
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '3499'
author:
- first_name: Ralf
  full_name: Plattfaut, Ralf
  last_name: Plattfaut
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Thomas
  full_name: Kohlborn, Thomas
  last_name: Kohlborn
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Björn
  full_name: Niehaves, Björn
  last_name: Niehaves
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Plattfaut R, Hofmann S, Kohlborn T, et al. Verwaltungsdienstleistungen für
    Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
    <i>eGovernment Review</i>. 2013:14--15.'
  apa: 'Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves,
    B., &#38; Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter
    Mobilität: Von mobilen Bürgerdiensten zu E-Government? <i>EGovernment Review</i>,
    14--15.'
  bibtex: '@article{Plattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013,
    title={Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität:
    Von mobilen Bürgerdiensten zu E-Government?}, journal={eGovernment Review}, author={Plattfaut,
    Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers,
    Michael and Niehaves, Björn and Becker, Jörg}, year={2013}, pages={14--15} }'
  chicago: 'Plattfaut, Ralf, Sara Hofmann, Thomas Kohlborn, Daniel Beverungen, Michael
    Räckers, Björn Niehaves, and Jörg Becker. “Verwaltungsdienstleistungen Für Personen
    Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” <i>EGovernment
    Review</i>, 2013, 14--15.'
  ieee: 'R. Plattfaut <i>et al.</i>, “Verwaltungsdienstleistungen für Personen mit
    eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” <i>eGovernment
    Review</i>, pp. 14--15, 2013.'
  mla: 'Plattfaut, Ralf, et al. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter
    Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” <i>EGovernment Review</i>,
    2013, pp. 14--15.'
  short: R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves,
    J. Becker, EGovernment Review (2013) 14--15.
date_created: 2018-07-06T10:57:56Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
extern: '1'
page: 14--15
publication: eGovernment Review
status: public
title: 'Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von
  mobilen Bürgerdiensten zu E-Government?'
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '5031'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanessa, Lellek
  last_name: Vanessa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion
    von Produktivitätsmodellen im Facility Management. In: Thomas O, Nüttgens M, eds.
    <i>Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität</i>.
    Wiesbaden; 2013:208--226. doi:<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>'
  apa: 'Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa,
    L., &#38; Peter Rauer, H. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management. In O. Thomas &#38; M. Nüttgens (Eds.), <i>Dienstleistungsmodellierung
    2012: Product-Service Systems und Produktivität</i> (pp. 208--226). Wiesbaden.
    <a href="https://doi.org/10.1007/978-3-658-00863-5">https://doi.org/10.1007/978-3-658-00863-5</a>'
  bibtex: '@inbook{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013,
    place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management}, DOI={<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>},
    booktitle={Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität},
    author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina
    and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}, editor={Thomas,
    Oliver and Nüttgens, MarkusEditors}, year={2013}, pages={208--226} }'
  chicago: 'Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanessa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” In <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems Und Produktivität</i>, edited by Oliver Thomas and Markus Nüttgens, 208--226.
    Wiesbaden, 2013. <a href="https://doi.org/10.1007/978-3-658-00863-5">https://doi.org/10.1007/978-3-658-00863-5</a>.'
  ieee: 'J. Becker <i>et al.</i>, “Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management,” in <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems und Produktivität</i>, O. Thomas and M. Nüttgens, Eds. Wiesbaden, 2013,
    pp. 208--226.'
  mla: 'Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems Und Produktivität</i>, edited by Oliver Thomas and Markus Nüttgens, 2013,
    pp. 208--226, doi:<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>.'
  short: 'J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa,
    H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung
    2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.'
date_created: 2018-10-30T13:32:55Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
doi: 10.1007/978-3-658-00863-5
editor:
- first_name: Oliver
  full_name: Thomas, Oliver
  last_name: Thomas
- first_name: Markus
  full_name: Nüttgens, Markus
  last_name: Nüttgens
extern: '1'
page: 208--226
place: Wiesbaden
publication: 'Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität'
status: public
title: Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
type: book_chapter
user_id: '21671'
year: '2013'
...
---
_id: '3449'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanesa, Lellek
  last_name: Vanesa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion
    von Produktivitätsmodellen im Facility Management. In: <i>Dienstleistungsmodellierung
    2012</i>. Wiesbaden; 2012:208--226. doi:<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>'
  apa: Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa,
    L., &#38; Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management. In <i>Dienstleistungsmodellierung 2012</i> (pp. 208--226).
    Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-00863-5_10">https://doi.org/10.1007/978-3-658-00863-5_10</a>
  bibtex: '@inproceedings{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanesa_Peter
    Rauer_2012, place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management}, DOI={<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>},
    booktitle={Dienstleistungsmodellierung 2012}, author={Becker, Jörg and Bernhold,
    Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa,
    Lellek and Peter Rauer, Hans}, year={2012}, pages={208--226} }'
  chicago: Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” In <i>Dienstleistungsmodellierung 2012</i>, 208--226.
    Wiesbaden, 2012. <a href="https://doi.org/10.1007/978-3-658-00863-5_10">https://doi.org/10.1007/978-3-658-00863-5_10</a>.
  ieee: J. Becker <i>et al.</i>, “Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management,” in <i>Dienstleistungsmodellierung 2012</i>, Bamberg,
    Deutschland, 2012, pp. 208--226.
  mla: Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” <i>Dienstleistungsmodellierung 2012</i>, 2012, pp. 208--226,
    doi:<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>.
  short: 'J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa,
    H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.'
conference:
  location: Bamberg, Deutschland
  name: Fachtagung Modellierung 2012, Workshop Dienstleistungsmodellierung (DLM) 2012
date_created: 2018-07-05T13:12:43Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1007/978-3-658-00863-5_10
extern: '1'
page: 208--226
place: Wiesbaden
publication: Dienstleistungsmodellierung 2012
status: public
title: Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3450'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in
    Service Performance Benchmarking using Data Envelopment Analysis. In: <i>Proceedings
    of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>.
    Ho Chi Minh City, Vietnam; 2012:Paper 56.'
  apa: Becker, J., Beverungen, D., Breuker, D., &#38; Peter Rauer, H. (2012). Resolving
    trade-offs in Service Performance Benchmarking using Data Envelopment Analysis.
    In <i>Proceedings of the 16th Pacific Asian Conference on Information Systems
    (PACIS) 2012</i> (p. Paper 56). Ho Chi Minh City, Vietnam.
  bibtex: '@inproceedings{Becker_Beverungen_Breuker_Peter Rauer_2012, place={Ho Chi
    Minh City, Vietnam}, title={Resolving trade-offs in Service Performance Benchmarking
    using Data Envelopment Analysis}, booktitle={Proceedings of the 16th Pacific Asian
    Conference on Information Systems (PACIS) 2012}, author={Becker, Jörg and Beverungen,
    Daniel and Breuker, Dominic and Peter Rauer, Hans}, year={2012}, pages={Paper
    56} }'
  chicago: Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer.
    “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment
    Analysis.” In <i>Proceedings of the 16th Pacific Asian Conference on Information
    Systems (PACIS) 2012</i>, Paper 56. Ho Chi Minh City, Vietnam, 2012.
  ieee: J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs
    in Service Performance Benchmarking using Data Envelopment Analysis,” in <i>Proceedings
    of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>,
    Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
  mla: Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking
    Using Data Envelopment Analysis.” <i>Proceedings of the 16th Pacific Asian Conference
    on Information Systems (PACIS) 2012</i>, 2012, p. Paper 56.
  short: 'J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of
    the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi
    Minh City, Vietnam, 2012, p. Paper 56.'
conference:
  location: Ho Chi Minh City, Vietnam
  name: 16th Pacific Asian Conference on Information Systems (PACIS) 2012
date_created: 2018-07-05T13:13:49Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: Paper 56
place: Ho Chi Minh City, Vietnam
publication: Proceedings of the 16th Pacific Asian Conference on Information Systems
  (PACIS) 2012
status: public
title: Resolving trade-offs in Service Performance Benchmarking using Data Envelopment
  Analysis
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3451'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
- first_name: Daniel
  full_name: Sigge, Daniel
  last_name: Sigge
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R, Peter Rauer H, Sigge D. Service Productivity
    Management --- Status Quo and Directions for the Design of Conceptual Modeling
    Grammars. In: <i>Proceedings of the 45th Hawaii International Conference on System
    Sciences (HICSS) 2012</i>. Kauai, USA; 2012:1522--1531. doi:<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>'
  apa: Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., &#38; Sigge, D.
    (2012). Service Productivity Management --- Status Quo and Directions for the
    Design of Conceptual Modeling Grammars. In <i>Proceedings of the 45th Hawaii International
    Conference on System Sciences (HICSS) 2012</i> (pp. 1522--1531). Kauai, USA. <a
    href="https://doi.org/10.1109/HICSS.2012.525">https://doi.org/10.1109/HICSS.2012.525</a>
  bibtex: '@inproceedings{Becker_Beverungen_Knackstedt_Peter Rauer_Sigge_2012, place={Kauai,
    USA}, title={Service Productivity Management --- Status Quo and Directions for
    the Design of Conceptual Modeling Grammars.}, DOI={<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>},
    booktitle={Proceedings of the 45th Hawaii International Conference on System Sciences
    (HICSS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf
    and Peter Rauer, Hans and Sigge, Daniel}, year={2012}, pages={1522--1531} }'
  chicago: Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and
    Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for
    the Design of Conceptual Modeling Grammars.” In <i>Proceedings of the 45th Hawaii
    International Conference on System Sciences (HICSS) 2012</i>, 1522--1531. Kauai,
    USA, 2012. <a href="https://doi.org/10.1109/HICSS.2012.525">https://doi.org/10.1109/HICSS.2012.525</a>.
  ieee: J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service
    Productivity Management --- Status Quo and Directions for the Design of Conceptual
    Modeling Grammars.,” in <i>Proceedings of the 45th Hawaii International Conference
    on System Sciences (HICSS) 2012</i>, Kauai, USA, 2012, pp. 1522--1531.
  mla: Becker, Jörg, et al. “Service Productivity Management --- Status Quo and Directions
    for the Design of Conceptual Modeling Grammars.” <i>Proceedings of the 45th Hawaii
    International Conference on System Sciences (HICSS) 2012</i>, 2012, pp. 1522--1531,
    doi:<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>.
  short: 'J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings
    of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai,
    USA, 2012, pp. 1522--1531.'
conference:
  location: Kauai, USA
  name: 45th Hawaii International Conference on System Sciences (HICSS) 2012
date_created: 2018-07-05T13:15:15Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1109/HICSS.2012.525
page: 1522--1531
place: Kauai, USA
publication: Proceedings of the 45th Hawaii International Conference on System Sciences
  (HICSS) 2012
status: public
title: Service Productivity Management --- Status Quo and Directions for the Design
  of Conceptual Modeling Grammars.
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3452'
author:
- first_name: Tobias
  full_name: Heide, Tobias
  last_name: Heide
- first_name: Sanja
  full_name: Tumbas, Sanja
  last_name: Tumbas
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local
    Properties of Service Science: Insights from a Comparative International Study
    on Research Results. In: <i>Services and Economic Development: Local and Global
    Challenges</i>. Bucharest, Romania; 2012:1--21.'
  apa: 'Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., &#38; Becker, J. (2012).
    Global versus Local Properties of Service Science: Insights from a Comparative
    International Study on Research Results. In <i>Services and Economic Development:
    Local and Global Challenges</i> (pp. 1--21). Bucharest, Romania.'
  bibtex: '@inproceedings{Heide_Tumbas_Beverungen_Knackstedt_Becker_2012, place={Bucharest,
    Romania}, title={Global versus Local Properties of Service Science: Insights from
    a Comparative International Study on Research Results}, booktitle={Services and
    Economic Development: Local and Global Challenges}, author={Heide, Tobias and
    Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}, year={2012},
    pages={1--21} }'
  chicago: 'Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg
    Becker. “Global versus Local Properties of Service Science: Insights from a Comparative
    International Study on Research Results.” In <i>Services and Economic Development:
    Local and Global Challenges</i>, 1--21. Bucharest, Romania, 2012.'
  ieee: 'T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global
    versus Local Properties of Service Science: Insights from a Comparative International
    Study on Research Results,” in <i>Services and Economic Development: Local and
    Global Challenges</i>, Bucharest, Romania, 2012, pp. 1--21.'
  mla: 'Heide, Tobias, et al. “Global versus Local Properties of Service Science:
    Insights from a Comparative International Study on Research Results.” <i>Services
    and Economic Development: Local and Global Challenges</i>, 2012, pp. 1--21.'
  short: 'T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services
    and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012,
    pp. 1--21.'
conference:
  location: Bucharest, Romania
  name: European Association for Research on Services (RESER)
date_created: 2018-07-05T13:16:35Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 1--21
place: Bucharest, Romania
publication: 'Services and Economic Development: Local and Global Challenges'
publication_identifier:
  isbn:
  - 978-606-505-565-0
status: public
title: 'Global versus Local Properties of Service Science: Insights from a Comparative
  International Study on Research Results'
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3453'
author:
- first_name: Michael
  full_name: Rosemann, Michael
  last_name: Rosemann
- first_name: Mathias
  full_name: Eggert, Mathias
  last_name: Eggert
- first_name: Matthias
  full_name: Voigt, Matthias
  last_name: Voigt
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data
    for Analytical CRM Strategies --- The Introduction of Social BI. In: <i>Proceedings
    of the 20$^{th}$ European Conference on Information Systems</i>. Barcelona, Spain;
    2012:1--12.'
  apa: Rosemann, M., Eggert, M., Voigt, M., &#38; Beverungen, D. (2012). Leveraging
    Social Network Data for Analytical CRM Strategies --- The Introduction of Social
    BI. In <i>Proceedings of the 20$^{th}$ European Conference on Information Systems</i>
    (pp. 1--12). Barcelona, Spain.
  bibtex: '@inproceedings{Rosemann_Eggert_Voigt_Beverungen_2012, place={Barcelona,
    Spain}, title={Leveraging Social Network Data for Analytical CRM Strategies ---
    The Introduction of Social BI}, booktitle={Proceedings of the 20$^{th}$ European
    Conference on Information Systems}, author={Rosemann, Michael and Eggert, Mathias
    and Voigt, Matthias and Beverungen, Daniel}, year={2012}, pages={1--12} }'
  chicago: Rosemann, Michael, Mathias Eggert, Matthias Voigt, and Daniel Beverungen.
    “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction
    of Social BI.” In <i>Proceedings of the 20$^{th}$ European Conference on Information
    Systems</i>, 1--12. Barcelona, Spain, 2012.
  ieee: M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network
    Data for Analytical CRM Strategies --- The Introduction of Social BI,” in <i>Proceedings
    of the 20$^{th}$ European Conference on Information Systems</i>,  Barcelona, Spain,
    2012, pp. 1--12.
  mla: Rosemann, Michael, et al. “Leveraging Social Network Data for Analytical CRM
    Strategies --- The Introduction of Social BI.” <i>Proceedings of the 20$^{th}$
    European Conference on Information Systems</i>, 2012, pp. 1--12.
  short: 'M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the
    20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012,
    pp. 1--12.'
conference:
  location: ' Barcelona, Spain'
  name: 20th European Conference on Information Systems
date_created: 2018-07-05T13:17:29Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 1--12
place: Barcelona, Spain
publication: Proceedings of the 20$^{th}$ European Conference on Information Systems
status: public
title: Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction
  of Social BI
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3500'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanessa, Lellek
  last_name: Vanessa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models:
    A Tool Supported Approach in the Area of Facility Management. <i>Enterprise Modelling
    and Information Systems Architectures</i>. 2012;(1):26--40.'
  apa: 'Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa,
    L., &#38; Peter Rauer, H. (2012). Construction of Productivity Models: A Tool
    Supported Approach in the Area of Facility Management. <i>Enterprise Modelling
    and Information Systems Architectures</i>, (1), 26--40.'
  bibtex: '@article{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2012,
    title={Construction of Productivity Models: A Tool Supported Approach in the Area
    of Facility Management}, number={1}, journal={Enterprise Modelling and Information
    Systems Architectures}, author={Becker, Jörg and Bernhold, Torben and Beverungen,
    Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer,
    Hans}, year={2012}, pages={26--40} }'
  chicago: 'Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanessa, and Hans Peter Rauer. “Construction of Productivity Models: A
    Tool Supported Approach in the Area of Facility Management.” <i>Enterprise Modelling
    and Information Systems Architectures</i>, no. 1 (2012): 26--40.'
  ieee: 'J. Becker <i>et al.</i>, “Construction of Productivity Models: A Tool Supported
    Approach in the Area of Facility Management,” <i>Enterprise Modelling and Information
    Systems Architectures</i>, no. 1, pp. 26--40, 2012.'
  mla: 'Becker, Jörg, et al. “Construction of Productivity Models: A Tool Supported
    Approach in the Area of Facility Management.” <i>Enterprise Modelling and Information
    Systems Architectures</i>, no. 1, 2012, pp. 26--40.'
  short: J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa,
    H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012)
    26--40.
date_created: 2018-07-06T11:05:12Z
date_updated: 2022-01-06T06:59:20Z
department:
- _id: '526'
extern: '1'
issue: '1'
page: 26--40
publication: Enterprise Modelling and Information Systems Architectures
status: public
title: 'Construction of Productivity Models: A Tool Supported Approach in the Area
  of Facility Management'
type: journal_article
user_id: '21671'
year: '2012'
...
---
_id: '3501'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Axel
  full_name: Winkelmann, Axel
  last_name: Winkelmann
citation:
  ama: Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from
    Business Process Models --- A Theory Nexus Approach. <i>e-Service Journal</i>.
    2012;(1):45--74.
  apa: Beverungen, D., Knackstedt, R., &#38; Winkelmann, A. (2012). Identifying e-Service
    Potential from Business Process Models --- A Theory Nexus Approach. <i>E-Service
    Journal</i>, (1), 45--74.
  bibtex: '@article{Beverungen_Knackstedt_Winkelmann_2012, title={Identifying e-Service
    Potential from Business Process Models --- A Theory Nexus Approach}, number={1},
    journal={e-Service Journal}, author={Beverungen, Daniel and Knackstedt, Ralf and
    Winkelmann, Axel}, year={2012}, pages={45--74} }'
  chicago: 'Beverungen, Daniel, Ralf Knackstedt, and Axel Winkelmann. “Identifying
    E-Service Potential from Business Process Models --- A Theory Nexus Approach.”
    <i>E-Service Journal</i>, no. 1 (2012): 45--74.'
  ieee: D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential
    from Business Process Models --- A Theory Nexus Approach,” <i>e-Service Journal</i>,
    no. 1, pp. 45--74, 2012.
  mla: Beverungen, Daniel, et al. “Identifying E-Service Potential from Business Process
    Models --- A Theory Nexus Approach.” <i>E-Service Journal</i>, no. 1, 2012, pp.
    45--74.
  short: D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.
date_created: 2018-07-06T11:06:02Z
date_updated: 2022-01-06T06:59:20Z
department:
- _id: '526'
extern: '1'
issue: '1'
page: 45--74
publication: e-Service Journal
status: public
title: Identifying e-Service Potential from Business Process Models --- A Theory Nexus
  Approach
type: journal_article
user_id: '21671'
year: '2012'
...