---
_id: '3498'
author:
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: Hofmann S, Beverungen D, Räckers M, Becker J. What Makes Local Governments’
    Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.
    <i>Government Information Quarterly</i>. 2013;(4):387--396. doi:<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>
  apa: Hofmann, S., Beverungen, D., Räckers, M., &#38; Becker, J. (2013). What Makes
    Local Governments’ Online Communications Successful? Insights from a Multi-Method
    Analysis of Facebook. <i>Government Information Quarterly</i>, (4), 387--396.
    <a href="https://doi.org/10.1016/j.giq.2013.05.013">https://doi.org/10.1016/j.giq.2013.05.013</a>
  bibtex: '@article{Hofmann_Beverungen_Räckers_Becker_2013, title={What Makes Local
    Governments’ Online Communications Successful? Insights from a Multi-Method Analysis
    of Facebook}, DOI={<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>},
    number={4}, journal={Government Information Quarterly}, author={Hofmann, Sara
    and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}, year={2013}, pages={387--396}
    }'
  chicago: 'Hofmann, Sara, Daniel Beverungen, Michael Räckers, and Jörg Becker. “What
    Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method
    Analysis of Facebook.” <i>Government Information Quarterly</i>, no. 4 (2013):
    387--396. <a href="https://doi.org/10.1016/j.giq.2013.05.013">https://doi.org/10.1016/j.giq.2013.05.013</a>.'
  ieee: S. Hofmann, D. Beverungen, M. Räckers, and J. Becker, “What Makes Local Governments’
    Online Communications Successful? Insights from a Multi-Method Analysis of Facebook,”
    <i>Government Information Quarterly</i>, no. 4, pp. 387--396, 2013.
  mla: Hofmann, Sara, et al. “What Makes Local Governments’ Online Communications
    Successful? Insights from a Multi-Method Analysis of Facebook.” <i>Government
    Information Quarterly</i>, no. 4, 2013, pp. 387--396, doi:<a href="https://doi.org/10.1016/j.giq.2013.05.013">10.1016/j.giq.2013.05.013</a>.
  short: S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information
    Quarterly (2013) 387--396.
date_created: 2018-07-06T10:52:33Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1016/j.giq.2013.05.013
extern: '1'
issue: '4'
page: 387--396
publication: Government Information Quarterly
status: public
title: What Makes Local Governments' Online Communications Successful? Insights from
  a Multi-Method Analysis of Facebook
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '3499'
author:
- first_name: Ralf
  full_name: Plattfaut, Ralf
  last_name: Plattfaut
- first_name: Sara
  full_name: Hofmann, Sara
  last_name: Hofmann
- first_name: Thomas
  full_name: Kohlborn, Thomas
  last_name: Kohlborn
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Michael
  full_name: Räckers, Michael
  last_name: Räckers
- first_name: Björn
  full_name: Niehaves, Björn
  last_name: Niehaves
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Plattfaut R, Hofmann S, Kohlborn T, et al. Verwaltungsdienstleistungen für
    Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
    <i>eGovernment Review</i>. 2013:14--15.'
  apa: 'Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves,
    B., &#38; Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter
    Mobilität: Von mobilen Bürgerdiensten zu E-Government? <i>EGovernment Review</i>,
    14--15.'
  bibtex: '@article{Plattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013,
    title={Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität:
    Von mobilen Bürgerdiensten zu E-Government?}, journal={eGovernment Review}, author={Plattfaut,
    Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers,
    Michael and Niehaves, Björn and Becker, Jörg}, year={2013}, pages={14--15} }'
  chicago: 'Plattfaut, Ralf, Sara Hofmann, Thomas Kohlborn, Daniel Beverungen, Michael
    Räckers, Björn Niehaves, and Jörg Becker. “Verwaltungsdienstleistungen Für Personen
    Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” <i>EGovernment
    Review</i>, 2013, 14--15.'
  ieee: 'R. Plattfaut <i>et al.</i>, “Verwaltungsdienstleistungen für Personen mit
    eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” <i>eGovernment
    Review</i>, pp. 14--15, 2013.'
  mla: 'Plattfaut, Ralf, et al. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter
    Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” <i>EGovernment Review</i>,
    2013, pp. 14--15.'
  short: R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves,
    J. Becker, EGovernment Review (2013) 14--15.
date_created: 2018-07-06T10:57:56Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
extern: '1'
page: 14--15
publication: eGovernment Review
status: public
title: 'Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von
  mobilen Bürgerdiensten zu E-Government?'
type: journal_article
user_id: '21671'
year: '2013'
...
---
_id: '5031'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanessa, Lellek
  last_name: Vanessa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion
    von Produktivitätsmodellen im Facility Management. In: Thomas O, Nüttgens M, eds.
    <i>Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität</i>.
    Wiesbaden; 2013:208--226. doi:<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>'
  apa: 'Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa,
    L., &#38; Peter Rauer, H. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management. In O. Thomas &#38; M. Nüttgens (Eds.), <i>Dienstleistungsmodellierung
    2012: Product-Service Systems und Produktivität</i> (pp. 208--226). Wiesbaden.
    <a href="https://doi.org/10.1007/978-3-658-00863-5">https://doi.org/10.1007/978-3-658-00863-5</a>'
  bibtex: '@inbook{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013,
    place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management}, DOI={<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>},
    booktitle={Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität},
    author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina
    and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}, editor={Thomas,
    Oliver and Nüttgens, MarkusEditors}, year={2013}, pages={208--226} }'
  chicago: 'Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanessa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” In <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems Und Produktivität</i>, edited by Oliver Thomas and Markus Nüttgens, 208--226.
    Wiesbaden, 2013. <a href="https://doi.org/10.1007/978-3-658-00863-5">https://doi.org/10.1007/978-3-658-00863-5</a>.'
  ieee: 'J. Becker <i>et al.</i>, “Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management,” in <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems und Produktivität</i>, O. Thomas and M. Nüttgens, Eds. Wiesbaden, 2013,
    pp. 208--226.'
  mla: 'Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” <i>Dienstleistungsmodellierung 2012: Product-Service
    Systems Und Produktivität</i>, edited by Oliver Thomas and Markus Nüttgens, 2013,
    pp. 208--226, doi:<a href="https://doi.org/10.1007/978-3-658-00863-5">10.1007/978-3-658-00863-5</a>.'
  short: 'J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa,
    H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung
    2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.'
date_created: 2018-10-30T13:32:55Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
doi: 10.1007/978-3-658-00863-5
editor:
- first_name: Oliver
  full_name: Thomas, Oliver
  last_name: Thomas
- first_name: Markus
  full_name: Nüttgens, Markus
  last_name: Nüttgens
extern: '1'
page: 208--226
place: Wiesbaden
publication: 'Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität'
status: public
title: Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
type: book_chapter
user_id: '21671'
year: '2013'
...
---
_id: '3449'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanesa, Lellek
  last_name: Vanesa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion
    von Produktivitätsmodellen im Facility Management. In: <i>Dienstleistungsmodellierung
    2012</i>. Wiesbaden; 2012:208--226. doi:<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>'
  apa: Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa,
    L., &#38; Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management. In <i>Dienstleistungsmodellierung 2012</i> (pp. 208--226).
    Wiesbaden. <a href="https://doi.org/10.1007/978-3-658-00863-5_10">https://doi.org/10.1007/978-3-658-00863-5_10</a>
  bibtex: '@inproceedings{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanesa_Peter
    Rauer_2012, place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management}, DOI={<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>},
    booktitle={Dienstleistungsmodellierung 2012}, author={Becker, Jörg and Bernhold,
    Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa,
    Lellek and Peter Rauer, Hans}, year={2012}, pages={208--226} }'
  chicago: Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” In <i>Dienstleistungsmodellierung 2012</i>, 208--226.
    Wiesbaden, 2012. <a href="https://doi.org/10.1007/978-3-658-00863-5_10">https://doi.org/10.1007/978-3-658-00863-5_10</a>.
  ieee: J. Becker <i>et al.</i>, “Softwaregestützte Konstruktion von Produktivitätsmodellen
    im Facility Management,” in <i>Dienstleistungsmodellierung 2012</i>, Bamberg,
    Deutschland, 2012, pp. 208--226.
  mla: Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen
    Im Facility Management.” <i>Dienstleistungsmodellierung 2012</i>, 2012, pp. 208--226,
    doi:<a href="https://doi.org/10.1007/978-3-658-00863-5_10">10.1007/978-3-658-00863-5_10</a>.
  short: 'J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa,
    H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.'
conference:
  location: Bamberg, Deutschland
  name: Fachtagung Modellierung 2012, Workshop Dienstleistungsmodellierung (DLM) 2012
date_created: 2018-07-05T13:12:43Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1007/978-3-658-00863-5_10
extern: '1'
page: 208--226
place: Wiesbaden
publication: Dienstleistungsmodellierung 2012
status: public
title: Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3450'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in
    Service Performance Benchmarking using Data Envelopment Analysis. In: <i>Proceedings
    of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>.
    Ho Chi Minh City, Vietnam; 2012:Paper 56.'
  apa: Becker, J., Beverungen, D., Breuker, D., &#38; Peter Rauer, H. (2012). Resolving
    trade-offs in Service Performance Benchmarking using Data Envelopment Analysis.
    In <i>Proceedings of the 16th Pacific Asian Conference on Information Systems
    (PACIS) 2012</i> (p. Paper 56). Ho Chi Minh City, Vietnam.
  bibtex: '@inproceedings{Becker_Beverungen_Breuker_Peter Rauer_2012, place={Ho Chi
    Minh City, Vietnam}, title={Resolving trade-offs in Service Performance Benchmarking
    using Data Envelopment Analysis}, booktitle={Proceedings of the 16th Pacific Asian
    Conference on Information Systems (PACIS) 2012}, author={Becker, Jörg and Beverungen,
    Daniel and Breuker, Dominic and Peter Rauer, Hans}, year={2012}, pages={Paper
    56} }'
  chicago: Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer.
    “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment
    Analysis.” In <i>Proceedings of the 16th Pacific Asian Conference on Information
    Systems (PACIS) 2012</i>, Paper 56. Ho Chi Minh City, Vietnam, 2012.
  ieee: J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs
    in Service Performance Benchmarking using Data Envelopment Analysis,” in <i>Proceedings
    of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012</i>,
    Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
  mla: Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking
    Using Data Envelopment Analysis.” <i>Proceedings of the 16th Pacific Asian Conference
    on Information Systems (PACIS) 2012</i>, 2012, p. Paper 56.
  short: 'J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of
    the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi
    Minh City, Vietnam, 2012, p. Paper 56.'
conference:
  location: Ho Chi Minh City, Vietnam
  name: 16th Pacific Asian Conference on Information Systems (PACIS) 2012
date_created: 2018-07-05T13:13:49Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: Paper 56
place: Ho Chi Minh City, Vietnam
publication: Proceedings of the 16th Pacific Asian Conference on Information Systems
  (PACIS) 2012
status: public
title: Resolving trade-offs in Service Performance Benchmarking using Data Envelopment
  Analysis
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3451'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
- first_name: Daniel
  full_name: Sigge, Daniel
  last_name: Sigge
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R, Peter Rauer H, Sigge D. Service Productivity
    Management --- Status Quo and Directions for the Design of Conceptual Modeling
    Grammars. In: <i>Proceedings of the 45th Hawaii International Conference on System
    Sciences (HICSS) 2012</i>. Kauai, USA; 2012:1522--1531. doi:<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>'
  apa: Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., &#38; Sigge, D.
    (2012). Service Productivity Management --- Status Quo and Directions for the
    Design of Conceptual Modeling Grammars. In <i>Proceedings of the 45th Hawaii International
    Conference on System Sciences (HICSS) 2012</i> (pp. 1522--1531). Kauai, USA. <a
    href="https://doi.org/10.1109/HICSS.2012.525">https://doi.org/10.1109/HICSS.2012.525</a>
  bibtex: '@inproceedings{Becker_Beverungen_Knackstedt_Peter Rauer_Sigge_2012, place={Kauai,
    USA}, title={Service Productivity Management --- Status Quo and Directions for
    the Design of Conceptual Modeling Grammars.}, DOI={<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>},
    booktitle={Proceedings of the 45th Hawaii International Conference on System Sciences
    (HICSS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf
    and Peter Rauer, Hans and Sigge, Daniel}, year={2012}, pages={1522--1531} }'
  chicago: Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and
    Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for
    the Design of Conceptual Modeling Grammars.” In <i>Proceedings of the 45th Hawaii
    International Conference on System Sciences (HICSS) 2012</i>, 1522--1531. Kauai,
    USA, 2012. <a href="https://doi.org/10.1109/HICSS.2012.525">https://doi.org/10.1109/HICSS.2012.525</a>.
  ieee: J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service
    Productivity Management --- Status Quo and Directions for the Design of Conceptual
    Modeling Grammars.,” in <i>Proceedings of the 45th Hawaii International Conference
    on System Sciences (HICSS) 2012</i>, Kauai, USA, 2012, pp. 1522--1531.
  mla: Becker, Jörg, et al. “Service Productivity Management --- Status Quo and Directions
    for the Design of Conceptual Modeling Grammars.” <i>Proceedings of the 45th Hawaii
    International Conference on System Sciences (HICSS) 2012</i>, 2012, pp. 1522--1531,
    doi:<a href="https://doi.org/10.1109/HICSS.2012.525">10.1109/HICSS.2012.525</a>.
  short: 'J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings
    of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai,
    USA, 2012, pp. 1522--1531.'
conference:
  location: Kauai, USA
  name: 45th Hawaii International Conference on System Sciences (HICSS) 2012
date_created: 2018-07-05T13:15:15Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1109/HICSS.2012.525
page: 1522--1531
place: Kauai, USA
publication: Proceedings of the 45th Hawaii International Conference on System Sciences
  (HICSS) 2012
status: public
title: Service Productivity Management --- Status Quo and Directions for the Design
  of Conceptual Modeling Grammars.
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3452'
author:
- first_name: Tobias
  full_name: Heide, Tobias
  last_name: Heide
- first_name: Sanja
  full_name: Tumbas, Sanja
  last_name: Tumbas
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local
    Properties of Service Science: Insights from a Comparative International Study
    on Research Results. In: <i>Services and Economic Development: Local and Global
    Challenges</i>. Bucharest, Romania; 2012:1--21.'
  apa: 'Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., &#38; Becker, J. (2012).
    Global versus Local Properties of Service Science: Insights from a Comparative
    International Study on Research Results. In <i>Services and Economic Development:
    Local and Global Challenges</i> (pp. 1--21). Bucharest, Romania.'
  bibtex: '@inproceedings{Heide_Tumbas_Beverungen_Knackstedt_Becker_2012, place={Bucharest,
    Romania}, title={Global versus Local Properties of Service Science: Insights from
    a Comparative International Study on Research Results}, booktitle={Services and
    Economic Development: Local and Global Challenges}, author={Heide, Tobias and
    Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}, year={2012},
    pages={1--21} }'
  chicago: 'Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg
    Becker. “Global versus Local Properties of Service Science: Insights from a Comparative
    International Study on Research Results.” In <i>Services and Economic Development:
    Local and Global Challenges</i>, 1--21. Bucharest, Romania, 2012.'
  ieee: 'T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global
    versus Local Properties of Service Science: Insights from a Comparative International
    Study on Research Results,” in <i>Services and Economic Development: Local and
    Global Challenges</i>, Bucharest, Romania, 2012, pp. 1--21.'
  mla: 'Heide, Tobias, et al. “Global versus Local Properties of Service Science:
    Insights from a Comparative International Study on Research Results.” <i>Services
    and Economic Development: Local and Global Challenges</i>, 2012, pp. 1--21.'
  short: 'T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services
    and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012,
    pp. 1--21.'
conference:
  location: Bucharest, Romania
  name: European Association for Research on Services (RESER)
date_created: 2018-07-05T13:16:35Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 1--21
place: Bucharest, Romania
publication: 'Services and Economic Development: Local and Global Challenges'
publication_identifier:
  isbn:
  - 978-606-505-565-0
status: public
title: 'Global versus Local Properties of Service Science: Insights from a Comparative
  International Study on Research Results'
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3453'
author:
- first_name: Michael
  full_name: Rosemann, Michael
  last_name: Rosemann
- first_name: Mathias
  full_name: Eggert, Mathias
  last_name: Eggert
- first_name: Matthias
  full_name: Voigt, Matthias
  last_name: Voigt
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data
    for Analytical CRM Strategies --- The Introduction of Social BI. In: <i>Proceedings
    of the 20$^{th}$ European Conference on Information Systems</i>. Barcelona, Spain;
    2012:1--12.'
  apa: Rosemann, M., Eggert, M., Voigt, M., &#38; Beverungen, D. (2012). Leveraging
    Social Network Data for Analytical CRM Strategies --- The Introduction of Social
    BI. In <i>Proceedings of the 20$^{th}$ European Conference on Information Systems</i>
    (pp. 1--12). Barcelona, Spain.
  bibtex: '@inproceedings{Rosemann_Eggert_Voigt_Beverungen_2012, place={Barcelona,
    Spain}, title={Leveraging Social Network Data for Analytical CRM Strategies ---
    The Introduction of Social BI}, booktitle={Proceedings of the 20$^{th}$ European
    Conference on Information Systems}, author={Rosemann, Michael and Eggert, Mathias
    and Voigt, Matthias and Beverungen, Daniel}, year={2012}, pages={1--12} }'
  chicago: Rosemann, Michael, Mathias Eggert, Matthias Voigt, and Daniel Beverungen.
    “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction
    of Social BI.” In <i>Proceedings of the 20$^{th}$ European Conference on Information
    Systems</i>, 1--12. Barcelona, Spain, 2012.
  ieee: M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network
    Data for Analytical CRM Strategies --- The Introduction of Social BI,” in <i>Proceedings
    of the 20$^{th}$ European Conference on Information Systems</i>,  Barcelona, Spain,
    2012, pp. 1--12.
  mla: Rosemann, Michael, et al. “Leveraging Social Network Data for Analytical CRM
    Strategies --- The Introduction of Social BI.” <i>Proceedings of the 20$^{th}$
    European Conference on Information Systems</i>, 2012, pp. 1--12.
  short: 'M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the
    20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012,
    pp. 1--12.'
conference:
  location: ' Barcelona, Spain'
  name: 20th European Conference on Information Systems
date_created: 2018-07-05T13:17:29Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: 1--12
place: Barcelona, Spain
publication: Proceedings of the 20$^{th}$ European Conference on Information Systems
status: public
title: Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction
  of Social BI
type: conference
user_id: '21671'
year: '2012'
...
---
_id: '3500'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Torben
  full_name: Bernhold, Torben
  last_name: Bernhold
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Nina
  full_name: Kaling, Nina
  last_name: Kaling
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Lellek
  full_name: Vanessa, Lellek
  last_name: Vanessa
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models:
    A Tool Supported Approach in the Area of Facility Management. <i>Enterprise Modelling
    and Information Systems Architectures</i>. 2012;(1):26--40.'
  apa: 'Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa,
    L., &#38; Peter Rauer, H. (2012). Construction of Productivity Models: A Tool
    Supported Approach in the Area of Facility Management. <i>Enterprise Modelling
    and Information Systems Architectures</i>, (1), 26--40.'
  bibtex: '@article{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2012,
    title={Construction of Productivity Models: A Tool Supported Approach in the Area
    of Facility Management}, number={1}, journal={Enterprise Modelling and Information
    Systems Architectures}, author={Becker, Jörg and Bernhold, Torben and Beverungen,
    Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer,
    Hans}, year={2012}, pages={26--40} }'
  chicago: 'Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt,
    Lellek Vanessa, and Hans Peter Rauer. “Construction of Productivity Models: A
    Tool Supported Approach in the Area of Facility Management.” <i>Enterprise Modelling
    and Information Systems Architectures</i>, no. 1 (2012): 26--40.'
  ieee: 'J. Becker <i>et al.</i>, “Construction of Productivity Models: A Tool Supported
    Approach in the Area of Facility Management,” <i>Enterprise Modelling and Information
    Systems Architectures</i>, no. 1, pp. 26--40, 2012.'
  mla: 'Becker, Jörg, et al. “Construction of Productivity Models: A Tool Supported
    Approach in the Area of Facility Management.” <i>Enterprise Modelling and Information
    Systems Architectures</i>, no. 1, 2012, pp. 26--40.'
  short: J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa,
    H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012)
    26--40.
date_created: 2018-07-06T11:05:12Z
date_updated: 2022-01-06T06:59:20Z
department:
- _id: '526'
extern: '1'
issue: '1'
page: 26--40
publication: Enterprise Modelling and Information Systems Architectures
status: public
title: 'Construction of Productivity Models: A Tool Supported Approach in the Area
  of Facility Management'
type: journal_article
user_id: '21671'
year: '2012'
...
---
_id: '3501'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Axel
  full_name: Winkelmann, Axel
  last_name: Winkelmann
citation:
  ama: Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from
    Business Process Models --- A Theory Nexus Approach. <i>e-Service Journal</i>.
    2012;(1):45--74.
  apa: Beverungen, D., Knackstedt, R., &#38; Winkelmann, A. (2012). Identifying e-Service
    Potential from Business Process Models --- A Theory Nexus Approach. <i>E-Service
    Journal</i>, (1), 45--74.
  bibtex: '@article{Beverungen_Knackstedt_Winkelmann_2012, title={Identifying e-Service
    Potential from Business Process Models --- A Theory Nexus Approach}, number={1},
    journal={e-Service Journal}, author={Beverungen, Daniel and Knackstedt, Ralf and
    Winkelmann, Axel}, year={2012}, pages={45--74} }'
  chicago: 'Beverungen, Daniel, Ralf Knackstedt, and Axel Winkelmann. “Identifying
    E-Service Potential from Business Process Models --- A Theory Nexus Approach.”
    <i>E-Service Journal</i>, no. 1 (2012): 45--74.'
  ieee: D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential
    from Business Process Models --- A Theory Nexus Approach,” <i>e-Service Journal</i>,
    no. 1, pp. 45--74, 2012.
  mla: Beverungen, Daniel, et al. “Identifying E-Service Potential from Business Process
    Models --- A Theory Nexus Approach.” <i>E-Service Journal</i>, no. 1, 2012, pp.
    45--74.
  short: D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.
date_created: 2018-07-06T11:06:02Z
date_updated: 2022-01-06T06:59:20Z
department:
- _id: '526'
extern: '1'
issue: '1'
page: 45--74
publication: e-Service Journal
status: public
title: Identifying e-Service Potential from Business Process Models --- A Theory Nexus
  Approach
type: journal_article
user_id: '21671'
year: '2012'
...
---
_id: '5032'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R. A Method for Selectively Designing Modeling
    Languages for Product-Service Systems. In: Granat Janusz Dolk D, ed. <i>Modeling
    for Decision Support in Network-Based Services: The Application of Quantitative
    Modeling to Service Science</i>. Lecture Notes in Business Information Processing
    (LNBIP). Berlin, Heidelberg; 2012:87--117.'
  apa: 'Becker, J., Beverungen, D., &#38; Knackstedt, R. (2012). A Method for Selectively
    Designing Modeling Languages for Product-Service Systems. In D. Granat Janusz
    Dolk (Ed.), <i>Modeling for Decision Support in Network-Based Services: The Application
    of Quantitative Modeling to Service Science</i> (pp. 87--117). Berlin, Heidelberg.'
  bibtex: '@inbook{Becker_Beverungen_Knackstedt_2012, place={Berlin, Heidelberg},
    series={Lecture Notes in Business Information Processing (LNBIP)}, title={A Method
    for Selectively Designing Modeling Languages for Product-Service Systems}, booktitle={Modeling
    for Decision Support in Network-Based Services: The Application of Quantitative
    Modeling to Service Science}, author={Becker, Jörg and Beverungen, Daniel and
    Knackstedt, Ralf}, editor={Granat Janusz Dolk, Daniel;Editor}, year={2012}, pages={87--117},
    collection={Lecture Notes in Business Information Processing (LNBIP)} }'
  chicago: 'Becker, Jörg, Daniel Beverungen, and Ralf Knackstedt. “A Method for Selectively
    Designing Modeling Languages for Product-Service Systems.” In <i>Modeling for
    Decision Support in Network-Based Services: The Application of Quantitative Modeling
    to Service Science</i>, edited by Daniel; Granat Janusz Dolk, 87--117. Lecture
    Notes in Business Information Processing (LNBIP). Berlin, Heidelberg, 2012.'
  ieee: 'J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing
    Modeling Languages for Product-Service Systems,” in <i>Modeling for Decision Support
    in Network-Based Services: The Application of Quantitative Modeling to Service
    Science</i>, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.'
  mla: 'Becker, Jörg, et al. “A Method for Selectively Designing Modeling Languages
    for Product-Service Systems.” <i>Modeling for Decision Support in Network-Based
    Services: The Application of Quantitative Modeling to Service Science</i>, edited
    by Daniel; Granat Janusz Dolk, 2012, pp. 87--117.'
  short: 'J. Becker, D. Beverungen, R. Knackstedt, in: D. Granat Janusz Dolk (Ed.),
    Modeling for Decision Support in Network-Based Services: The Application of Quantitative
    Modeling to Service Science, Berlin, Heidelberg, 2012, pp. 87--117.'
date_created: 2018-10-30T13:33:51Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
editor:
- first_name: Daniel;
  full_name: Granat Janusz Dolk, Daniel;
  last_name: Granat Janusz Dolk
extern: '1'
page: 87--117
place: Berlin, Heidelberg
publication: 'Modeling for Decision Support in Network-Based Services: The Application
  of Quantitative Modeling to Service Science'
series_title: Lecture Notes in Business Information Processing (LNBIP)
status: public
title: A Method for Selectively Designing Modeling Languages for Product-Service Systems
type: book_chapter
user_id: '21671'
year: '2012'
...
---
_id: '5034'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Hanns-Alexander
  full_name: Dietrich, Hanns-Alexander
  last_name: Dietrich
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Knackstedt R, Beverungen D, Dietrich H-A, Breuker D, Peter Rauer
    H. Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen
    für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur
    Umsetzung und Evaluation. In: Böhmann T, Knackstedt R, Marco Leimeister J, Nüttgens
    M, Thomas O, eds. <i>Service Engineering --- Management</i>. Norderstedt; 2012:127--139.'
  apa: Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., &#38;
    Peter Rauer, H. (2012). Ansätze zur methodischen Unterstützung der Konstruktion
    von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines
    Softwareprototypen zur Umsetzung und Evaluation. In T. Böhmann, R. Knackstedt,
    J. Marco Leimeister, M. Nüttgens, &#38; O. Thomas (Eds.), <i>Service Engineering
    --- Management</i> (pp. 127--139). Norderstedt.
  bibtex: '@inbook{Becker_Knackstedt_Beverungen_Dietrich_Breuker_Peter Rauer_2012,
    place={Norderstedt}, title={Ansätze zur methodischen Unterstützung der Konstruktion
    von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines
    Softwareprototypen zur Umsetzung und Evaluation}, booktitle={Service Engineering
    --- Management}, author={Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel
    and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}, editor={Böhmann,
    Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas,
    OliverEditors}, year={2012}, pages={127--139} }'
  chicago: Becker, Jörg, Ralf Knackstedt, Daniel Beverungen, Hanns-Alexander Dietrich,
    Dominic Breuker, and Hans Peter Rauer. “Ansätze Zur Methodischen Unterstützung
    Der Konstruktion von Produktivitätsmodellen Für Die Data Envelopment Analysis
    --- Entwicklung Eines Softwareprototypen Zur Umsetzung Und Evaluation.” In <i>Service
    Engineering --- Management</i>, edited by Tilo Böhmann, Ralf Knackstedt, Jan Marco
    Leimeister, Markus Nüttgens, and Oliver Thomas, 127--139. Norderstedt, 2012.
  ieee: J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H.
    Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen
    für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur
    Umsetzung und Evaluation,” in <i>Service Engineering --- Management</i>, T. Böhmann,
    R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt,
    2012, pp. 127--139.
  mla: Becker, Jörg, et al. “Ansätze Zur Methodischen Unterstützung Der Konstruktion
    von Produktivitätsmodellen Für Die Data Envelopment Analysis --- Entwicklung Eines
    Softwareprototypen Zur Umsetzung Und Evaluation.” <i>Service Engineering --- Management</i>,
    edited by Tilo Böhmann et al., 2012, pp. 127--139.
  short: 'J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, H.
    Peter Rauer, in: T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens,
    O. Thomas (Eds.), Service Engineering --- Management, Norderstedt, 2012, pp. 127--139.'
date_created: 2018-10-30T13:34:31Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
editor:
- first_name: Tilo
  full_name: Böhmann, Tilo
  last_name: Böhmann
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Jan
  full_name: Marco Leimeister, Jan
  last_name: Marco Leimeister
- first_name: Markus
  full_name: Nüttgens, Markus
  last_name: Nüttgens
- first_name: Oliver
  full_name: Thomas, Oliver
  last_name: Thomas
extern: '1'
page: 127--139
place: Norderstedt
publication: Service Engineering --- Management
publication_identifier:
  isbn:
  - 978-3-8482-2109-7
status: public
title: Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen
  für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung
  und Evaluation
type: book_chapter
user_id: '21671'
year: '2012'
...
---
_id: '5035'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Beverungen D, Matzner M, Müller O, Becker J. Product-Service System Approaches.
    In: Barros A, Oberle D, eds. <i>Handbook of Service Description</i>. New York;
    2012:19--44. doi:<a href="https://doi.org/10.1007/978-1-4614-1864-1_2">10.1007/978-1-4614-1864-1_2</a>'
  apa: Beverungen, D., Matzner, M., Müller, O., &#38; Becker, J. (2012). Product-Service
    System Approaches. In A. Barros &#38; D. Oberle (Eds.), <i>Handbook of Service
    Description</i> (pp. 19--44). New York. <a href="https://doi.org/10.1007/978-1-4614-1864-1_2">https://doi.org/10.1007/978-1-4614-1864-1_2</a>
  bibtex: '@inbook{Beverungen_Matzner_Müller_Becker_2012, place={New York}, title={Product-Service
    System Approaches}, DOI={<a href="https://doi.org/10.1007/978-1-4614-1864-1_2">10.1007/978-1-4614-1864-1_2</a>},
    booktitle={Handbook of Service Description}, author={Beverungen, Daniel and Matzner,
    Martin and Müller, Oliver and Becker, Jörg}, editor={Barros, Alistair and Oberle,
    DanielEditors}, year={2012}, pages={19--44} }'
  chicago: Beverungen, Daniel, Martin Matzner, Oliver Müller, and Jörg Becker. “Product-Service
    System Approaches.” In <i>Handbook of Service Description</i>, edited by Alistair
    Barros and Daniel Oberle, 19--44. New York, 2012. <a href="https://doi.org/10.1007/978-1-4614-1864-1_2">https://doi.org/10.1007/978-1-4614-1864-1_2</a>.
  ieee: D. Beverungen, M. Matzner, O. Müller, and J. Becker, “Product-Service System
    Approaches,” in <i>Handbook of Service Description</i>, A. Barros and D. Oberle,
    Eds. New York, 2012, pp. 19--44.
  mla: Beverungen, Daniel, et al. “Product-Service System Approaches.” <i>Handbook
    of Service Description</i>, edited by Alistair Barros and Daniel Oberle, 2012,
    pp. 19--44, doi:<a href="https://doi.org/10.1007/978-1-4614-1864-1_2">10.1007/978-1-4614-1864-1_2</a>.
  short: 'D. Beverungen, M. Matzner, O. Müller, J. Becker, in: A. Barros, D. Oberle
    (Eds.), Handbook of Service Description, New York, 2012, pp. 19--44.'
date_created: 2018-10-30T13:35:01Z
date_updated: 2022-01-06T07:01:35Z
department:
- _id: '526'
doi: 10.1007/978-1-4614-1864-1_2
editor:
- first_name: Alistair
  full_name: Barros, Alistair
  last_name: Barros
- first_name: Daniel
  full_name: Oberle, Daniel
  last_name: Oberle
extern: '1'
language:
- iso: eng
page: 19--44
place: New York
publication: Handbook of Service Description
publication_identifier:
  isbn:
  - 978-1-4614-1864-1
status: public
title: Product-Service System Approaches
type: book_chapter
user_id: '21671'
year: '2012'
...
---
_id: '3454'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
citation:
  ama: 'Becker J, Beverungen D, Breuker D. Conceptualizing Service Network Productivity
    --- A Looped DEA Approach. In: <i>XII European Workshop on Efficiency and Productivity
    Analysis (Abstract)</i>. Verona, Italy; 2011.'
  apa: Becker, J., Beverungen, D., &#38; Breuker, D. (2011). Conceptualizing Service
    Network Productivity --- A Looped DEA Approach. In <i>XII European Workshop on
    Efficiency and Productivity Analysis (Abstract)</i>. Verona, Italy.
  bibtex: '@inproceedings{Becker_Beverungen_Breuker_2011, place={Verona, Italy}, title={Conceptualizing
    Service Network Productivity --- A Looped DEA Approach}, booktitle={XII European
    Workshop on Efficiency and Productivity Analysis (Abstract)}, author={Becker,
    Jörg and Beverungen, Daniel and Breuker, Dominic}, year={2011} }'
  chicago: Becker, Jörg, Daniel Beverungen, and Dominic Breuker. “Conceptualizing
    Service Network Productivity --- A Looped DEA Approach.” In <i>XII European Workshop
    on Efficiency and Productivity Analysis (Abstract)</i>. Verona, Italy, 2011.
  ieee: J. Becker, D. Beverungen, and D. Breuker, “Conceptualizing Service Network
    Productivity --- A Looped DEA Approach,” in <i>XII European Workshop on Efficiency
    and Productivity Analysis (Abstract)</i>, Verona, Italy, 2011.
  mla: Becker, Jörg, et al. “Conceptualizing Service Network Productivity --- A Looped
    DEA Approach.” <i>XII European Workshop on Efficiency and Productivity Analysis
    (Abstract)</i>, 2011.
  short: 'J. Becker, D. Beverungen, D. Breuker, in: XII European Workshop on Efficiency
    and Productivity Analysis (Abstract), Verona, Italy, 2011.'
conference:
  location: Verona, Italy
  name: XII European Workshop on Efficiency and Productivity Analysis
date_created: 2018-07-05T13:19:03Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
place: Verona, Italy
publication: XII European Workshop on Efficiency and Productivity Analysis (Abstract)
status: public
title: Conceptualizing Service Network Productivity --- A Looped DEA Approach
type: conference
user_id: '21671'
year: '2011'
...
---
_id: '3455'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hanns-Alexander
  full_name: Dietrich, Hanns-Alexander
  last_name: Dietrich
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
citation:
  ama: 'Becker J, Beverungen D, Breuker D, Dietrich H-A, Knackstedt R, Peter Rauer
    H. How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design
    Approach. In: <i>ECIS 2011 Proceedings</i>. Helsinki, Finland; 2011:Paper 111.'
  apa: Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., &#38;
    Peter Rauer, H. (2011). How to Model Service Productivity for Data Envelopment
    Analysis? A Meta-Design Approach. In <i>ECIS 2011 Proceedings</i> (p. Paper 111).
    Helsinki, Finland.
  bibtex: '@inproceedings{Becker_Beverungen_Breuker_Dietrich_Knackstedt_Peter Rauer_2011,
    place={Helsinki, Finland}, title={How to Model Service Productivity for Data Envelopment
    Analysis? A Meta-Design Approach}, booktitle={ECIS 2011 Proceedings}, author={Becker,
    Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander
    and Knackstedt, Ralf and Peter Rauer, Hans}, year={2011}, pages={Paper 111} }'
  chicago: Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich,
    Ralf Knackstedt, and Hans Peter Rauer. “How to Model Service Productivity for
    Data Envelopment Analysis? A Meta-Design Approach.” In <i>ECIS 2011 Proceedings</i>,
    Paper 111. Helsinki, Finland, 2011.
  ieee: J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, and H.
    Peter Rauer, “How to Model Service Productivity for Data Envelopment Analysis?
    A Meta-Design Approach,” in <i>ECIS 2011 Proceedings</i>, Helsinki, Finland, 2011,
    p. Paper 111.
  mla: Becker, Jörg, et al. “How to Model Service Productivity for Data Envelopment
    Analysis? A Meta-Design Approach.” <i>ECIS 2011 Proceedings</i>, 2011, p. Paper
    111.
  short: 'J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, H.
    Peter Rauer, in: ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.'
conference:
  location: Helsinki, Finland
  name: 19th European Conference on Information Systems (ECIS) 2011
date_created: 2018-07-05T13:20:03Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
page: Paper 111
place: Helsinki, Finland
publication: ECIS 2011 Proceedings
status: public
title: How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design
  Approach
type: conference
user_id: '21671'
year: '2011'
...
---
_id: '3456'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Hanns-Alexander
  full_name: Dietrich, Hanns-Alexander
  last_name: Dietrich
- first_name: Dominic
  full_name: Breuker, Dominic
  last_name: Breuker
- first_name: Hans
  full_name: Peter Rauer, Hans
  last_name: Peter Rauer
- first_name: Daniel
  full_name: Sigge, Daniel
  last_name: Sigge
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R, et al. Do we need new theories on service
    productivity? --- Status Quo and implications from contemporary research. In:
    <i>XXI. International RESER Conference</i>. Hamburg, Germany; 2011:146--147.'
  apa: Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Peter
    Rauer, H., &#38; Sigge, D. (2011). Do we need new theories on service productivity?
    --- Status Quo and implications from contemporary research. In <i>XXI. International
    RESER Conference</i> (pp. 146--147). Hamburg, Germany.
  bibtex: '@inproceedings{Becker_Beverungen_Knackstedt_Dietrich_Breuker_Peter Rauer_Sigge_2011,
    place={Hamburg, Germany}, title={Do we need new theories on service productivity?
    --- Status Quo and implications from contemporary research}, booktitle={XXI. International
    RESER Conference}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt,
    Ralf and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans
    and Sigge, Daniel}, year={2011}, pages={146--147} }'
  chicago: Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hanns-Alexander Dietrich,
    Dominic Breuker, Hans Peter Rauer, and Daniel Sigge. “Do We Need New Theories
    on Service Productivity? --- Status Quo and Implications from Contemporary Research.”
    In <i>XXI. International RESER Conference</i>, 146--147. Hamburg, Germany, 2011.
  ieee: J. Becker <i>et al.</i>, “Do we need new theories on service productivity?
    --- Status Quo and implications from contemporary research,” in <i>XXI. International
    RESER Conference</i>, Hamburg, Germany, 2011, pp. 146--147.
  mla: Becker, Jörg, et al. “Do We Need New Theories on Service Productivity? ---
    Status Quo and Implications from Contemporary Research.” <i>XXI. International
    RESER Conference</i>, 2011, pp. 146--147.
  short: 'J. Becker, D. Beverungen, R. Knackstedt, H.-A. Dietrich, D. Breuker, H.
    Peter Rauer, D. Sigge, in: XXI. International RESER Conference, Hamburg, Germany,
    2011, pp. 146--147.'
conference:
  location: Hamburg, Germany
  name: XXI. International Research on Service Conference (RESER) 2011
date_created: 2018-07-05T13:21:04Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
page: 146--147
place: Hamburg, Germany
publication: XXI. International RESER Conference
status: public
title: Do we need new theories on service productivity? --- Status Quo and implications
  from contemporary research
type: conference
user_id: '21671'
year: '2011'
...
---
_id: '3457'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Ralf
  full_name: Knackstedt, Ralf
  last_name: Knackstedt
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: 'Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O. Information Needs
    in Service Systems --- A Framework for Integrating Service and Manufacturing Business
    Processes. In: <i>Proceedings of the 44th Annual Hawaii International Conference
    on System Sciences</i>. Koloa, HI, USA; 2011. doi:<a href="https://doi.org/10.1109/HICSS.2011.243">10.1109/HICSS.2011.243</a>'
  apa: Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., &#38; Müller, O. (2011).
    Information Needs in Service Systems --- A Framework for Integrating Service and
    Manufacturing Business Processes. In <i>Proceedings of the 44th Annual Hawaii
    International Conference on System Sciences</i>. Koloa, HI, USA. <a href="https://doi.org/10.1109/HICSS.2011.243">https://doi.org/10.1109/HICSS.2011.243</a>
  bibtex: '@inproceedings{Becker_Beverungen_Knackstedt_Matzner_Müller_2011, place={Koloa,
    HI, USA}, title={Information Needs in Service Systems --- A Framework for Integrating
    Service and Manufacturing Business Processes}, DOI={<a href="https://doi.org/10.1109/HICSS.2011.243">10.1109/HICSS.2011.243</a>},
    booktitle={Proceedings of the 44th Annual Hawaii International Conference on System
    Sciences}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and
    Matzner, Martin and Müller, Oliver}, year={2011} }'
  chicago: Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, and Oliver
    Müller. “Information Needs in Service Systems --- A Framework for Integrating
    Service and Manufacturing Business Processes.” In <i>Proceedings of the 44th Annual
    Hawaii International Conference on System Sciences</i>. Koloa, HI, USA, 2011.
    <a href="https://doi.org/10.1109/HICSS.2011.243">https://doi.org/10.1109/HICSS.2011.243</a>.
  ieee: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, and O. Müller, “Information
    Needs in Service Systems --- A Framework for Integrating Service and Manufacturing
    Business Processes,” in <i>Proceedings of the 44th Annual Hawaii International
    Conference on System Sciences</i>, Koloa, HI, USA, 2011.
  mla: Becker, Jörg, et al. “Information Needs in Service Systems --- A Framework
    for Integrating Service and Manufacturing Business Processes.” <i>Proceedings
    of the 44th Annual Hawaii International Conference on System Sciences</i>, 2011,
    doi:<a href="https://doi.org/10.1109/HICSS.2011.243">10.1109/HICSS.2011.243</a>.
  short: 'J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, in: Proceedings
    of the 44th Annual Hawaii International Conference on System Sciences, Koloa,
    HI, USA, 2011.'
conference:
  location: Koloa, HI, USA
  name: Hawaii International Conference on System Sciences (HICSS-44)
date_created: 2018-07-05T13:22:02Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1109/HICSS.2011.243
language:
- iso: eng
place: Koloa, HI, USA
publication: Proceedings of the 44th Annual Hawaii International Conference on System
  Sciences
publication_identifier:
  isbn:
  - 978-1-4244-9618-1
  issn:
  - 1530-1605
status: public
title: Information Needs in Service Systems --- A Framework for Integrating Service
  and Manufacturing Business Processes
type: conference
user_id: '21671'
year: '2011'
...
---
_id: '3458'
author:
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Martin
  full_name: Matzner, Martin
  last_name: Matzner
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Jens
  full_name: Pöppelbuß, Jens
  last_name: Pöppelbuß
citation:
  ama: 'Becker J, Beverungen D, Matzner M, Müller O, Pöppelbuß J. Design Science in
    Service Research: A Framework-Based Review of IT Artifacts in Germany. In: Jain
    H, P. Sinha A, Vitharana P, eds. <i>International Conference on Design Science
    Research in Information Systems and Technology</i>. Lecture Notes in Computer
    Science. Berlin; 2011:366--375. doi:<a href="https://doi.org/10.1007/978-3-642-20633-7_26">10.1007/978-3-642-20633-7_26</a>'
  apa: 'Becker, J., Beverungen, D., Matzner, M., Müller, O., &#38; Pöppelbuß, J. (2011).
    Design Science in Service Research: A Framework-Based Review of IT Artifacts in
    Germany. In H. Jain, A. P. Sinha, &#38; P. Vitharana (Eds.), <i>International
    Conference on Design Science Research in Information Systems and Technology</i>
    (pp. 366--375). Berlin. <a href="https://doi.org/10.1007/978-3-642-20633-7_26">https://doi.org/10.1007/978-3-642-20633-7_26</a>'
  bibtex: '@inproceedings{Becker_Beverungen_Matzner_Müller_Pöppelbuß_2011, place={Berlin},
    series={Lecture Notes in Computer Science}, title={Design Science in Service Research:
    A Framework-Based Review of IT Artifacts in Germany}, DOI={<a href="https://doi.org/10.1007/978-3-642-20633-7_26">10.1007/978-3-642-20633-7_26</a>},
    booktitle={International Conference on Design Science Research in Information
    Systems and Technology}, author={Becker, Jörg and Beverungen, Daniel and Matzner,
    Martin and Müller, Oliver and Pöppelbuß, Jens}, editor={Jain, Hemant and P. Sinha,
    Atish and Vitharana, PadmalEditors}, year={2011}, pages={366--375}, collection={Lecture
    Notes in Computer Science} }'
  chicago: 'Becker, Jörg, Daniel Beverungen, Martin Matzner, Oliver Müller, and Jens
    Pöppelbuß. “Design Science in Service Research: A Framework-Based Review of IT
    Artifacts in Germany.” In <i>International Conference on Design Science Research
    in Information Systems and Technology</i>, edited by Hemant Jain, Atish P. Sinha,
    and Padmal Vitharana, 366--375. Lecture Notes in Computer Science. Berlin, 2011.
    <a href="https://doi.org/10.1007/978-3-642-20633-7_26">https://doi.org/10.1007/978-3-642-20633-7_26</a>.'
  ieee: 'J. Becker, D. Beverungen, M. Matzner, O. Müller, and J. Pöppelbuß, “Design
    Science in Service Research: A Framework-Based Review of IT Artifacts in Germany,”
    in <i>International Conference on Design Science Research in Information Systems
    and Technology</i>, 2011, pp. 366--375.'
  mla: 'Becker, Jörg, et al. “Design Science in Service Research: A Framework-Based
    Review of IT Artifacts in Germany.” <i>International Conference on Design Science
    Research in Information Systems and Technology</i>, edited by Hemant Jain et al.,
    2011, pp. 366--375, doi:<a href="https://doi.org/10.1007/978-3-642-20633-7_26">10.1007/978-3-642-20633-7_26</a>.'
  short: 'J. Becker, D. Beverungen, M. Matzner, O. Müller, J. Pöppelbuß, in: H. Jain,
    A. P. Sinha, P. Vitharana (Eds.), International Conference on Design Science Research
    in Information Systems and Technology, Berlin, 2011, pp. 366--375.'
conference:
  name: '6th International Conference DESRIST 2011 '
date_created: 2018-07-05T13:23:19Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
doi: 10.1007/978-3-642-20633-7_26
editor:
- first_name: Hemant
  full_name: Jain, Hemant
  last_name: Jain
- first_name: Atish
  full_name: P. Sinha, Atish
  last_name: P. Sinha
- first_name: Padmal
  full_name: Vitharana, Padmal
  last_name: Vitharana
extern: '1'
language:
- iso: eng
page: 366--375
place: Berlin
publication: International Conference on Design Science Research in Information Systems
  and Technology
series_title: Lecture Notes in Computer Science
status: public
title: 'Design Science in Service Research: A Framework-Based Review of IT Artifacts
  in Germany'
type: conference
user_id: '72849'
year: '2011'
...
---
_id: '3459'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Beverungen D. Mapping the Emerging Field of Service Science: Insights from
    a Citation Network and Cocitation Network Analysis. In: <i>32th International
    Conference on Information Systems (ICIS)</i>. Shanghai, China; 2011.'
  apa: 'Beverungen, D. (2011). Mapping the Emerging Field of Service Science: Insights
    from a Citation Network and Cocitation Network Analysis. In <i>32th International
    Conference on Information Systems (ICIS)</i>. Shanghai, China.'
  bibtex: '@inproceedings{Beverungen_2011, place={Shanghai, China}, title={Mapping
    the Emerging Field of Service Science: Insights from a Citation Network and Cocitation
    Network Analysis}, booktitle={32th International Conference on Information Systems
    (ICIS)}, author={Beverungen, Daniel}, year={2011} }'
  chicago: 'Beverungen, Daniel. “Mapping the Emerging Field of Service Science: Insights
    from a Citation Network and Cocitation Network Analysis.” In <i>32th International
    Conference on Information Systems (ICIS)</i>. Shanghai, China, 2011.'
  ieee: 'D. Beverungen, “Mapping the Emerging Field of Service Science: Insights from
    a Citation Network and Cocitation Network Analysis,” in <i>32th International
    Conference on Information Systems (ICIS)</i>, Shanghai, China, 2011.'
  mla: 'Beverungen, Daniel. “Mapping the Emerging Field of Service Science: Insights
    from a Citation Network and Cocitation Network Analysis.” <i>32th International
    Conference on Information Systems (ICIS)</i>, 2011.'
  short: 'D. Beverungen, in: 32th International Conference on Information Systems
    (ICIS), Shanghai, China, 2011.'
conference:
  location: Shanghai, China
  name: 32nd International Conference on Information Systems
date_created: 2018-07-05T13:24:54Z
date_updated: 2022-01-06T06:59:17Z
department:
- _id: '526'
extern: '1'
place: Shanghai, China
publication: 32th International Conference on Information Systems (ICIS)
status: public
title: 'Mapping the Emerging Field of Service Science: Insights from a Citation Network
  and Cocitation Network Analysis'
type: conference
user_id: '21671'
year: '2011'
...
---
_id: '3460'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Thomas
  full_name: Kohlborn, Thomas
  last_name: Kohlborn
- first_name: Erwin
  full_name: Fielt, Erwin
  last_name: Fielt
citation:
  ama: 'Beverungen D, Kohlborn T, Fielt E. The Morphology of Service Bundling Settings.
    In: <i>22nd Australasian Conference on Information Systems (ACIS)</i>. Sydney,
    Australia; 2011.'
  apa: Beverungen, D., Kohlborn, T., &#38; Fielt, E. (2011). The Morphology of Service
    Bundling Settings. In <i>22nd Australasian Conference on Information Systems (ACIS)</i>.
    Sydney, Australia.
  bibtex: '@inproceedings{Beverungen_Kohlborn_Fielt_2011, place={Sydney, Australia},
    title={The Morphology of Service Bundling Settings}, booktitle={22nd Australasian
    Conference on Information Systems (ACIS)}, author={Beverungen, Daniel and Kohlborn,
    Thomas and Fielt, Erwin}, year={2011} }'
  chicago: Beverungen, Daniel, Thomas Kohlborn, and Erwin Fielt. “The Morphology of
    Service Bundling Settings.” In <i>22nd Australasian Conference on Information
    Systems (ACIS)</i>. Sydney, Australia, 2011.
  ieee: D. Beverungen, T. Kohlborn, and E. Fielt, “The Morphology of Service Bundling
    Settings,” in <i>22nd Australasian Conference on Information Systems (ACIS)</i>,
    Sydney, Australia, 2011.
  mla: Beverungen, Daniel, et al. “The Morphology of Service Bundling Settings.” <i>22nd
    Australasian Conference on Information Systems (ACIS)</i>, 2011.
  short: 'D. Beverungen, T. Kohlborn, E. Fielt, in: 22nd Australasian Conference on
    Information Systems (ACIS), Sydney, Australia, 2011.'
conference:
  location: Sydney, Australia
  name: 22nd Australasian Conference on Information Systems
date_created: 2018-07-05T13:26:13Z
date_updated: 2022-01-06T06:59:18Z
department:
- _id: '526'
extern: '1'
place: Sydney, Australia
publication: 22nd Australasian Conference on Information Systems (ACIS)
status: public
title: The Morphology of Service Bundling Settings
type: conference
user_id: '21671'
year: '2011'
...