---
_id: '1149'
abstract:
- lang: eng
text: 'The contacts a health care provider (HCP), like a physician, has to other
HCPs is perceived as a quality characteristic by patients. So far, only the German
physician rating website jameda.de gives information about the interconnectedness
of HCPs in business networks. However, this network has to be maintained manually
and is thus incomplete. We therefore developed a system for uncovering latent
connectivity of HCPs in online reviews to provide users with more valuable information
about their HCPs. The overall goal of this approach is to extend already existing
business networks of HCPs by integrating connections that are newly discovered
by our system. Our most recent evaluation results are promising: 70.8 % of the
connections extracted from the reviews texts were correctly identified and in
total 3,788 relations were recognized that have not been displayed in jameda.de’s
network before.'
author:
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sabine
full_name: Schulze, Sabine
last_name: Schulze
citation:
ama: 'Bäumer FS, Geierhos M, Schulze S. A System for Uncovering Latent Connectivity
of Health Care Providers in Online Reviews. In: Dregvaite G, Damasevicius R, eds.
Information and Software Technologies. 21st International Conference, ICIST
2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings. Vol 538.
Communications in Computer and Information Science. Cham, Switzerland: Springer;
2015:3-15. doi:10.1007/978-3-319-24770-0_1'
apa: 'Bäumer, F. S., Geierhos, M., & Schulze, S. (2015). A System for Uncovering
Latent Connectivity of Health Care Providers in Online Reviews. In G. Dregvaite
& R. Damasevicius (Eds.), Information and Software Technologies. 21st International
Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings
(Vol. 538, pp. 3–15). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-24770-0_1'
bibtex: '@inbook{Bäumer_Geierhos_Schulze_2015, place={Cham, Switzerland}, series={Communications
in Computer and Information Science}, title={A System for Uncovering Latent Connectivity
of Health Care Providers in Online Reviews}, volume={538}, DOI={10.1007/978-3-319-24770-0_1},
booktitle={Information and Software Technologies. 21st International Conference,
ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings}, publisher={Springer},
author={Bäumer, Frederik Simon and Geierhos, Michaela and Schulze, Sabine}, editor={Dregvaite,
Giedre and Damasevicius, RobertasEditors}, year={2015}, pages={3–15}, collection={Communications
in Computer and Information Science} }'
chicago: 'Bäumer, Frederik Simon, Michaela Geierhos, and Sabine Schulze. “A System
for Uncovering Latent Connectivity of Health Care Providers in Online Reviews.”
In Information and Software Technologies. 21st International Conference, ICIST
2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings, edited by
Giedre Dregvaite and Robertas Damasevicius, 538:3–15. Communications in Computer
and Information Science. Cham, Switzerland: Springer, 2015. https://doi.org/10.1007/978-3-319-24770-0_1.'
ieee: 'F. S. Bäumer, M. Geierhos, and S. Schulze, “A System for Uncovering Latent
Connectivity of Health Care Providers in Online Reviews,” in Information and
Software Technologies. 21st International Conference, ICIST 2015, Druskininkai,
Lithuania, October 15-16, 2015. Proceedings, vol. 538, G. Dregvaite and R.
Damasevicius, Eds. Cham, Switzerland: Springer, 2015, pp. 3–15.'
mla: Bäumer, Frederik Simon, et al. “A System for Uncovering Latent Connectivity
of Health Care Providers in Online Reviews.” Information and Software Technologies.
21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16,
2015. Proceedings, edited by Giedre Dregvaite and Robertas Damasevicius, vol.
538, Springer, 2015, pp. 3–15, doi:10.1007/978-3-319-24770-0_1.
short: 'F.S. Bäumer, M. Geierhos, S. Schulze, in: G. Dregvaite, R. Damasevicius
(Eds.), Information and Software Technologies. 21st International Conference,
ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings, Springer,
Cham, Switzerland, 2015, pp. 3–15.'
conference:
end_date: 2015-10-16
location: Druskininkai, Lithuania
name: 21th International Conference on Information and Software Technologies (ICIST
2015)
start_date: 2015-10-15
date_created: 2018-01-31T12:00:39Z
date_updated: 2022-01-06T06:51:01Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-319-24770-0_1
editor:
- first_name: Giedre
full_name: Dregvaite, Giedre
last_name: Dregvaite
- first_name: Robertas
full_name: Damasevicius, Robertas
last_name: Damasevicius
intvolume: ' 538'
keyword:
- Latent Connectivity
- Person Named Entity Recognition and Disambiguation
- Health Care Provider Reviews
language:
- iso: eng
page: 3-15
place: Cham, Switzerland
publication: Information and Software Technologies. 21st International Conference,
ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings
publication_identifier:
eisbn:
- 978-3-319-24770-0
isbn:
- 978-3-319-24769-4
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Communications in Computer and Information Science
status: public
title: A System for Uncovering Latent Connectivity of Health Care Providers in Online
Reviews
type: book_chapter
user_id: '42496'
volume: 538
year: '2015'
...
---
_id: '1150'
abstract:
- lang: eng
text: Patients 2.0 increasingly inform themselves about the quality of medical services
on physician rating websites. However, little is known about whether the reviews
and ratings on these websites truly reflect the quality of services or whether
the ratings on these websites are rather influenced by patients’ individual rating
behavior. Therefore, we investigate more than 790,000 physician reviews on Germany’s
most used physician rating website jameda.de. Our results show that patients’
ratings do not only reflect treatment quality but are also influenced by treatment
quality independent factors like age and complaint behavior. Hence, we provide
evidence that users should be well aware of user specific rating distortions when
intending to make their physician choice based on these ratings.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Sabine
full_name: Schulze, Sabine
last_name: Schulze
- first_name: Caterina
full_name: Klotz, Caterina
last_name: Klotz
citation:
ama: 'Geierhos M, Bäumer FS, Schulze S, Klotz C. Understanding the Patient 2.0:
Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review
Mining. In: Christiansen H, Stojanovic I, Papadopoulos GA, eds. Modeling and
Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015,
Lanarca, Cyprus, November 2-6, 2015. Proceedings. Vol 9405. Lecture Notes
in Artificial Intelligence. Cham, Switzerland: Springer; 2015:159-171. doi:10.1007/978-3-319-25591-0_12'
apa: 'Geierhos, M., Bäumer, F. S., Schulze, S., & Klotz, C. (2015). Understanding
the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated
Physician Review Mining. In H. Christiansen, I. Stojanovic, & G. A. Papadopoulos
(Eds.), Modeling and Using Context. 9th International and Interdisciplinary
Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings
(Vol. 9405, pp. 159–171). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-25591-0_12'
bibtex: '@inbook{Geierhos_Bäumer_Schulze_Klotz_2015, place={Cham, Switzerland},
series={Lecture Notes in Artificial Intelligence}, title={Understanding the Patient
2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician
Review Mining}, volume={9405}, DOI={10.1007/978-3-319-25591-0_12},
booktitle={Modeling and Using Context. 9th International and Interdisciplinary
Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings}, publisher={Springer},
author={Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and
Klotz, Caterina}, editor={Christiansen, Henning and Stojanovic, Isidora and Papadopoulos,
George A.Editors}, year={2015}, pages={159–171}, collection={Lecture Notes in
Artificial Intelligence} }'
chicago: 'Geierhos, Michaela, Frederik Simon Bäumer, Sabine Schulze, and Caterina
Klotz. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior
by User-Generated Physician Review Mining.” In Modeling and Using Context.
9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus,
November 2-6, 2015. Proceedings, edited by Henning Christiansen, Isidora Stojanovic,
and George A. Papadopoulos, 9405:159–71. Lecture Notes in Artificial Intelligence.
Cham, Switzerland: Springer, 2015. https://doi.org/10.1007/978-3-319-25591-0_12.'
ieee: 'M. Geierhos, F. S. Bäumer, S. Schulze, and C. Klotz, “Understanding the Patient
2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician
Review Mining,” in Modeling and Using Context. 9th International and Interdisciplinary
Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings,
vol. 9405, H. Christiansen, I. Stojanovic, and G. A. Papadopoulos, Eds. Cham,
Switzerland: Springer, 2015, pp. 159–171.'
mla: 'Geierhos, Michaela, et al. “Understanding the Patient 2.0: Gaining Insight
into Patients’ Rating Behavior by User-Generated Physician Review Mining.” Modeling
and Using Context. 9th International and Interdisciplinary Conference, CONTEXT
2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, edited by Henning
Christiansen et al., vol. 9405, Springer, 2015, pp. 159–71, doi:10.1007/978-3-319-25591-0_12.'
short: 'M. Geierhos, F.S. Bäumer, S. Schulze, C. Klotz, in: H. Christiansen, I.
Stojanovic, G.A. Papadopoulos (Eds.), Modeling and Using Context. 9th International
and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6,
2015. Proceedings, Springer, Cham, Switzerland, 2015, pp. 159–171.'
conference:
end_date: 2015-11-06
location: Larnaca, Cyprus
name: 9th International and Interdisciplinary Conference on Modeling and Using Context
(CONTEXT 2015)
start_date: 2015-11-02
date_created: 2018-01-31T12:12:37Z
date_updated: 2022-01-06T06:51:02Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-319-25591-0_12
editor:
- first_name: Henning
full_name: Christiansen, Henning
last_name: Christiansen
- first_name: Isidora
full_name: Stojanovic, Isidora
last_name: Stojanovic
- first_name: George A.
full_name: Papadopoulos, George A.
last_name: Papadopoulos
intvolume: ' 9405'
keyword:
- Health 2.0
- Rating Behavior
- Patient Opinion Mining on Physician Rating Websites
language:
- iso: eng
page: 159-171
place: Cham, Switzerland
publication: Modeling and Using Context. 9th International and Interdisciplinary Conference,
CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings
publication_identifier:
eisbn:
- '9783319255910'
isbn:
- '9783319255903'
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Lecture Notes in Artificial Intelligence
status: public
title: 'Understanding the Patient 2.0: Gaining Insight into Patients'' Rating Behavior
by User-generated Physician Review Mining'
type: book_chapter
user_id: '42496'
volume: 9405
year: '2015'
...
---
_id: '231'
abstract:
- lang: eng
text: 'Existing approaches towards service composition demand requirements of the
customers in terms of service templates, service query profiles, or partial process
models. However, addressed non-expert customers may be unable to fill-in the slots
of service templates as requested or to describe, for example, pre- and postconditions,
or even have difficulties in formalizing their requirements. Thus, our idea is
to provide non-experts with suggestions how to complete or clarify their requirement
descriptions written in natural language. Two main issues have to be tackled:
(1) partial or full inability (incapacity) of non-experts to specify their requirements
correctly in formal and precise ways, and (2) problems in text analysis due to
fuzziness in natural language. We present ideas how to face these challenges by
means of requirement disambiguation and completion. Therefore, we conduct ontology-based
requirement extraction and similarity retrieval based on requirement descriptions
that are gathered from App marketplaces. The innovative aspect of our work is
that we support users without expert knowledge in writing their requirements by
simultaneously resolving ambiguity, vagueness, and underspecification in natural
language.'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sabine
full_name: Schulze, Sabine
last_name: Schulze
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
citation:
ama: 'Geierhos M, Schulze S, Bäumer FS. What did you mean? Facing the Challenges
of User-generated Software Requirements. In: Loiseau S, Filipe J, Duval B, van
den Herik J, eds. Proceedings of the 7th International Conference on Agents
and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification,
and Natural Language Processing (PUaNLP 2015). Setúbal, Portugal: SciTePress
- Science and Technology Publications; 2015:277-283. doi:10.5220/0005346002770283'
apa: 'Geierhos, M., Schulze, S., & Bäumer, F. S. (2015). What did you mean?
Facing the Challenges of User-generated Software Requirements. In S. Loiseau,
J. Filipe, B. Duval, & J. van den Herik (Eds.), Proceedings of the 7th
International Conference on Agents and Artificial Intelligence (ICAART), Special
Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP
2015) (pp. 277–283). Setúbal, Portugal: SciTePress - Science and Technology
Publications. https://doi.org/10.5220/0005346002770283'
bibtex: '@inproceedings{Geierhos_Schulze_Bäumer_2015, place={Setúbal, Portugal},
title={What did you mean? Facing the Challenges of User-generated Software Requirements},
DOI={10.5220/0005346002770283},
booktitle={Proceedings of the 7th International Conference on Agents and Artificial
Intelligence (ICAART), Special Session on Partiality, Underspecification, and
Natural Language Processing (PUaNLP 2015)}, publisher={SciTePress - Science and
Technology Publications}, author={Geierhos, Michaela and Schulze, Sabine and Bäumer,
Frederik Simon}, editor={Loiseau, Stephane and Filipe, Joaquim and Duval, Béatrice and
van den Herik, JaapEditors}, year={2015}, pages={277–283} }'
chicago: 'Geierhos, Michaela, Sabine Schulze, and Frederik Simon Bäumer. “What Did
You Mean? Facing the Challenges of User-Generated Software Requirements.” In Proceedings
of the 7th International Conference on Agents and Artificial Intelligence (ICAART),
Special Session on Partiality, Underspecification, and Natural Language Processing
(PUaNLP 2015), edited by Stephane Loiseau, Joaquim Filipe, Béatrice Duval,
and Jaap van den Herik, 277–83. Setúbal, Portugal: SciTePress - Science and Technology
Publications, 2015. https://doi.org/10.5220/0005346002770283.'
ieee: M. Geierhos, S. Schulze, and F. S. Bäumer, “What did you mean? Facing the
Challenges of User-generated Software Requirements,” in Proceedings of the
7th International Conference on Agents and Artificial Intelligence (ICAART), Special
Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP
2015), 2015, pp. 277–283.
mla: Geierhos, Michaela, et al. “What Did You Mean? Facing the Challenges of User-Generated
Software Requirements.” Proceedings of the 7th International Conference on
Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification,
and Natural Language Processing (PUaNLP 2015), edited by Stephane Loiseau
et al., SciTePress - Science and Technology Publications, 2015, pp. 277–83, doi:10.5220/0005346002770283.
short: 'M. Geierhos, S. Schulze, F.S. Bäumer, in: S. Loiseau, J. Filipe, B. Duval,
J. van den Herik (Eds.), Proceedings of the 7th International Conference on Agents
and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification,
and Natural Language Processing (PUaNLP 2015), SciTePress - Science and Technology
Publications, Setúbal, Portugal, 2015, pp. 277–283.'
date_created: 2017-10-17T12:41:37Z
date_updated: 2022-01-06T06:55:46Z
ddc:
- '040'
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.5220/0005346002770283
editor:
- first_name: 'Stephane '
full_name: 'Loiseau, Stephane '
last_name: Loiseau
- first_name: 'Joaquim '
full_name: 'Filipe, Joaquim '
last_name: Filipe
- first_name: 'Béatrice '
full_name: 'Duval, Béatrice '
last_name: Duval
- first_name: Jaap
full_name: van den Herik, Jaap
last_name: van den Herik
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T10:31:17Z
date_updated: 2018-03-21T10:31:17Z
file_id: '1503'
file_name: 231-GeierhosSchulzeBäumer2015.pdf
file_size: 1192736
relation: main_file
success: 1
file_date_updated: 2018-03-21T10:31:17Z
has_accepted_license: '1'
language:
- iso: eng
page: 277-283
place: Setúbal, Portugal
project:
- _id: '1'
name: SFB 901
- _id: '3'
name: SFB 901 - Project Area B
- _id: '9'
name: SFB 901 - Subproject B1
publication: Proceedings of the 7th International Conference on Agents and Artificial
Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural
Language Processing (PUaNLP 2015)
publication_identifier:
isbn:
- ' 978-989-758-073-4'
publication_status: published
publisher: SciTePress - Science and Technology Publications
quality_controlled: '1'
status: public
title: What did you mean? Facing the Challenges of User-generated Software Requirements
type: conference
user_id: '15504'
year: '2015'
...
---
_id: '1124'
abstract:
- lang: eng
text: 'Finding information about people in the World Wide Web is one of the most
common activities of Internet users. It is now impossible to manually analyze
all this information and new approaches are needed that are capable of processing
the large-scale heterogeneous data in order to extract the pertinent information.
The Wikipedia community still puts much effort in manually adding structured data
to biographical articles, the so-called {{Persondata}} template. Thanks to this
kind of metadata, semantically-enriched information concerning the biographee
(e.g. name, date of birth, place of birth) can be extracted and processed by search
engines. But it is a rather time-consuming task and users quite often forget to
add this template: some biographies contain persondata, others do not. There is
considerably less work done on developing approaches to automatically enhance
English Wikipedia biographies with persondata and therefore improve the quality
of structured user contributions. Within this paper, we describe our method to
automatically generate persondata from biographical information in Wikipedia articles.'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Towards a Local Grammar-based Persondata Generator for Wikipedia
Biographies. In: Kakoyianni-Doa F, ed. Penser Le Lexique-Grammaire. Paris,
France: Honoré Champion; 2014:411-420.'
apa: 'Geierhos, M. (2014). Towards a Local Grammar-based Persondata Generator for
Wikipedia Biographies. In F. Kakoyianni-Doa (Ed.), Penser le Lexique-Grammaire
(pp. 411–420). Paris, France: Honoré Champion.'
bibtex: '@inbook{Geierhos_2014, place={Paris, France}, title={Towards a Local Grammar-based
Persondata Generator for Wikipedia Biographies}, booktitle={Penser le Lexique-Grammaire},
publisher={Honoré Champion}, author={Geierhos, Michaela}, editor={Kakoyianni-Doa,
FryniEditor}, year={2014}, pages={411–420} }'
chicago: 'Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator
for Wikipedia Biographies.” In Penser Le Lexique-Grammaire, edited by Fryni
Kakoyianni-Doa, 411–20. Paris, France: Honoré Champion, 2014.'
ieee: 'M. Geierhos, “Towards a Local Grammar-based Persondata Generator for Wikipedia
Biographies,” in Penser le Lexique-Grammaire, F. Kakoyianni-Doa, Ed. Paris,
France: Honoré Champion, 2014, pp. 411–420.'
mla: Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for
Wikipedia Biographies.” Penser Le Lexique-Grammaire, edited by Fryni Kakoyianni-Doa,
Honoré Champion, 2014, pp. 411–20.
short: 'M. Geierhos, in: F. Kakoyianni-Doa (Ed.), Penser Le Lexique-Grammaire, Honoré
Champion, Paris, France, 2014, pp. 411–420.'
conference:
end_date: 2011-10-08
location: Nicosia, Cyprus
name: 30th International Conference on Lexis and Grammar
start_date: 2011-10-05
date_created: 2018-01-29T16:22:30Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Fryni
full_name: Kakoyianni-Doa, Fryni
last_name: Kakoyianni-Doa
language:
- iso: eng
page: 411-420
place: Paris, France
publication: Penser le Lexique-Grammaire
publication_identifier:
isbn:
- '9782745325129'
publication_status: published
publisher: Honoré Champion
quality_controlled: '1'
status: public
title: Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies
type: book_chapter
user_id: '42496'
year: '2014'
...
---
_id: '1130'
abstract:
- lang: eng
text: In this paper, we focus on the acronym representation, the concept of abbreviation
of major terminology. To this end, we try to find the most efficient method to
disambiguate the sense of the acronym. Comparing the various feature types, we
found that using single noun (NN) overwhelmingly outperformed noun phrase (NP)
base. Moreover, the result also showed that collocation information (CL) was not
efficient for enhancing performance considering a huge extra data processing.
We expect to apply the open knowledge base Wikipedia to scholarly service to enhance
the quality of the local knowledge base and to develop value-added services.
author:
- first_name: Do-Heon
full_name: Jeong, Do-Heon
last_name: Jeong
- first_name: Jangwon
full_name: Gim, Jangwon
last_name: Gim
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
citation:
ama: 'Jeong D-H, Gim J, Jung H, Geierhos M, Bäumer FS. Comparative study on disambiguating
acronyms in the scientific papers using the open knowledge base. In: Conference
Proceedings of the 9th Asia Pacific International Conference on Information Science
and Technology (APIC-IST 2014). ; 2014:369-371.'
apa: Jeong, D.-H., Gim, J., Jung, H., Geierhos, M., & Bäumer, F. S. (2014).
Comparative study on disambiguating acronyms in the scientific papers using the
open knowledge base. In Conference Proceedings of the 9th Asia Pacific International
Conference on Information Science and Technology (APIC-IST 2014) (pp. 369–371).
Kathmandu, Nepal.
bibtex: '@inproceedings{Jeong_Gim_Jung_Geierhos_Bäumer_2014, title={Comparative
study on disambiguating acronyms in the scientific papers using the open knowledge
base}, booktitle={Conference Proceedings of the 9th Asia Pacific International
Conference on Information Science and Technology (APIC-IST 2014)}, author={Jeong,
Do-Heon and Gim, Jangwon and Jung, Hanmin and Geierhos, Michaela and Bäumer, Frederik
Simon}, year={2014}, pages={369–371} }'
chicago: Jeong, Do-Heon, Jangwon Gim, Hanmin Jung, Michaela Geierhos, and Frederik
Simon Bäumer. “Comparative Study on Disambiguating Acronyms in the Scientific
Papers Using the Open Knowledge Base.” In Conference Proceedings of the 9th
Asia Pacific International Conference on Information Science and Technology (APIC-IST
2014), 369–71, 2014.
ieee: D.-H. Jeong, J. Gim, H. Jung, M. Geierhos, and F. S. Bäumer, “Comparative
study on disambiguating acronyms in the scientific papers using the open knowledge
base,” in Conference Proceedings of the 9th Asia Pacific International Conference
on Information Science and Technology (APIC-IST 2014), Kathmandu, Nepal, 2014,
pp. 369–371.
mla: Jeong, Do-Heon, et al. “Comparative Study on Disambiguating Acronyms in the
Scientific Papers Using the Open Knowledge Base.” Conference Proceedings of
the 9th Asia Pacific International Conference on Information Science and Technology
(APIC-IST 2014), 2014, pp. 369–71.
short: 'D.-H. Jeong, J. Gim, H. Jung, M. Geierhos, F.S. Bäumer, in: Conference Proceedings
of the 9th Asia Pacific International Conference on Information Science and Technology
(APIC-IST 2014), 2014, pp. 369–371.'
conference:
end_date: 2014-07-18
location: Kathmandu, Nepal
name: The 9th Asia Pacific International Conference on Information Science and Technology
(APIC-IST 2014)
start_date: 2014-07-14
date_created: 2018-01-30T14:25:07Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
language:
- iso: eng
page: 369-371
publication: Conference Proceedings of the 9th Asia Pacific International Conference
on Information Science and Technology (APIC-IST 2014)
publication_identifier:
issn:
- '20930542'
publication_status: published
quality_controlled: '1'
status: public
title: Comparative study on disambiguating acronyms in the scientific papers using
the open knowledge base
type: conference
user_id: '42496'
year: '2014'
...
---
_id: '1131'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sabine
full_name: Schulze, Sabine
last_name: Schulze
citation:
ama: 'Geierhos M, Schulze S. The same but not the same - Challenges in comparing
patient opinions. In: Challenges for Consumer Research and Consumer Policy
in Europe. ; 2014:53.'
apa: Geierhos, M., & Schulze, S. (2014). The same but not the same - Challenges
in comparing patient opinions. In Challenges for Consumer Research and Consumer
Policy in Europe (p. 53). Bonn, Germany.
bibtex: '@inproceedings{Geierhos_Schulze_2014, title={The same but not the same
- Challenges in comparing patient opinions}, booktitle={Challenges for Consumer
Research and Consumer Policy in Europe}, author={Geierhos, Michaela and Schulze,
Sabine}, year={2014}, pages={53} }'
chicago: Geierhos, Michaela, and Sabine Schulze. “The Same but Not the Same - Challenges
in Comparing Patient Opinions.” In Challenges for Consumer Research and Consumer
Policy in Europe, 53, 2014.
ieee: M. Geierhos and S. Schulze, “The same but not the same - Challenges in comparing
patient opinions,” in Challenges for Consumer Research and Consumer Policy
in Europe, Bonn, Germany, 2014, p. 53.
mla: Geierhos, Michaela, and Sabine Schulze. “The Same but Not the Same - Challenges
in Comparing Patient Opinions.” Challenges for Consumer Research and Consumer
Policy in Europe, 2014, p. 53.
short: 'M. Geierhos, S. Schulze, in: Challenges for Consumer Research and Consumer
Policy in Europe, 2014, p. 53.'
conference:
end_date: 2014-09-30
location: Bonn, Germany
name: Challenges for Consumer Research and Consumer Policy in Europe
start_date: 2014-09-29
date_created: 2018-01-30T15:04:41Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
language:
- iso: eng
main_file_link:
- url: https://www.researchgate.net/publication/276291871_The_same_but_not_the_same_-_Challenges_in_comparing_patient_opinions
page: '53'
publication: Challenges for Consumer Research and Consumer Policy in Europe
publication_status: published
quality_controlled: '1'
status: public
title: The same but not the same - Challenges in comparing patient opinions
type: conference_abstract
user_id: '13929'
year: '2014'
...
---
_id: '1133'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Jasmin
full_name: Siri, Jasmin
last_name: Siri
citation:
ama: 'Geierhos M, Siri J. Was beobachtet die Forschungsethik? Eine interdisziplinäre
Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung.
In: Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung.
; 2014:29.'
apa: Geierhos, M., & Siri, J. (2014). Was beobachtet die Forschungsethik? Eine
interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer
Sozialforschung. In Tagungsband Forschungsethik in der qualitativen und quantitativen
Sozialforschung (p. 29). Munich, Germany.
bibtex: '@inproceedings{Geierhos_Siri_2014, title={Was beobachtet die Forschungsethik?
Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer
Sozialforschung}, booktitle={Tagungsband Forschungsethik in der qualitativen und
quantitativen Sozialforschung}, author={Geierhos, Michaela and Siri, Jasmin},
year={2014}, pages={29} }'
chicago: Geierhos, Michaela, and Jasmin Siri. “Was beobachtet die Forschungsethik?
Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer
Sozialforschung.” In Tagungsband Forschungsethik in der qualitativen und quantitativen
Sozialforschung, 29, 2014.
ieee: M. Geierhos and J. Siri, “Was beobachtet die Forschungsethik? Eine interdisziplinäre
Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung,”
in Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung,
Munich, Germany, 2014, p. 29.
mla: Geierhos, Michaela, and Jasmin Siri. “Was beobachtet die Forschungsethik? Eine
interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer
Sozialforschung.” Tagungsband Forschungsethik in der qualitativen und quantitativen
Sozialforschung, 2014, p. 29.
short: 'M. Geierhos, J. Siri, in: Tagungsband Forschungsethik in der qualitativen
und quantitativen Sozialforschung, 2014, p. 29.'
conference:
end_date: 2014-09-12
location: Munich, Germany
name: Forschungsethik in der qualitativen und quantitativen Sozialforschung
start_date: 2014-09-11
date_created: 2018-01-30T15:15:45Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
language:
- iso: ger
page: '29'
publication: Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung
publication_status: published
status: public
title: Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen
Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung
type: conference_abstract
user_id: '42496'
year: '2014'
...
---
_id: '1134'
abstract:
- lang: eng
text: This paper focuses on the first step in combining prescriptive analytics with
scenario techniques in order to provide strategicdevelopment after the useof InSciTe,
a data prescriptive analytics application. InSciTe supports the improvement of
researchers‘ individual performance by recommending new research directions. Standardized
influential factors are presented as a foundation for automated scenario modelling
such as the prototypical report generation function of InSciTe. Additionally,
a use-case is shown which validatesthe potential of the standardized influential
factors for raw scenario development.
author:
- first_name: Jens
full_name: Weber, Jens
last_name: Weber
- first_name: Cho
full_name: Minhee, Cho
last_name: Minhee
- first_name: Mikyoung
full_name: Lee, Mikyoung
last_name: Lee
- first_name: Sa-kwang
full_name: Song, Sa-kwang
last_name: Song
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
citation:
ama: 'Weber J, Minhee C, Lee M, Song S, Geierhos M, Jung H. System Thinking: Crafting
Scenarios for Prescriptive Analytics. In: Jung H, Mandl T, Womsen-Hacker C, Xu
S, eds. Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) Co-Located with Konvens 2014. Vol 1292. CEUR
Workshop Proceedings. CEUR-WS.org; 2014.'
apa: 'Weber, J., Minhee, C., Lee, M., Song, S., Geierhos, M., & Jung, H. (2014).
System Thinking: Crafting Scenarios for Prescriptive Analytics. In H. Jung, T.
Mandl, C. Womsen-Hacker, & S. Xu (Eds.), Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens
2014 (Vol. 1292). Hildesheim, Germany: CEUR-WS.org.'
bibtex: '@inproceedings{Weber_Minhee_Lee_Song_Geierhos_Jung_2014, series={CEUR Workshop
Proceedings}, title={System Thinking: Crafting Scenarios for Prescriptive Analytics},
volume={1292}, booktitle={Proceedings of the First International Workshop on Patent
Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014}, publisher={CEUR-WS.org},
author={Weber, Jens and Minhee, Cho and Lee, Mikyoung and Song, Sa-kwang and Geierhos,
Michaela and Jung, Hanmin}, editor={Jung, Hanmin and Mandl, Thomas and Womsen-Hacker,
Christa and Xu, ShuoEditors}, year={2014}, collection={CEUR Workshop Proceedings}
}'
chicago: 'Weber, Jens, Cho Minhee, Mikyoung Lee, Sa-kwang Song, Michaela Geierhos,
and Hanmin Jung. “System Thinking: Crafting Scenarios for Prescriptive Analytics.”
In Proceedings of the First International Workshop on Patent Mining and Its
Applications (IPaMin 2014) Co-Located with Konvens 2014, edited by Hanmin
Jung, Thomas Mandl, Christa Womsen-Hacker, and Shuo Xu, Vol. 1292. CEUR Workshop
Proceedings. CEUR-WS.org, 2014.'
ieee: 'J. Weber, C. Minhee, M. Lee, S. Song, M. Geierhos, and H. Jung, “System Thinking:
Crafting Scenarios for Prescriptive Analytics,” in Proceedings of the First
International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located
with Konvens 2014, Hildesheim, Germany, 2014, vol. 1292.'
mla: 'Weber, Jens, et al. “System Thinking: Crafting Scenarios for Prescriptive
Analytics.” Proceedings of the First International Workshop on Patent Mining
and Its Applications (IPaMin 2014) Co-Located with Konvens 2014, edited by
Hanmin Jung et al., vol. 1292, CEUR-WS.org, 2014.'
short: 'J. Weber, C. Minhee, M. Lee, S. Song, M. Geierhos, H. Jung, in: H. Jung,
T. Mandl, C. Womsen-Hacker, S. Xu (Eds.), Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens
2014, CEUR-WS.org, 2014.'
conference:
end_date: 2014-10-07
location: Hildesheim, Germany
name: First International Workshop on Patent Mining and Its Applications (IPaMin
2014)
start_date: 2014-10-06
date_created: 2018-01-30T15:27:08Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Thomas
full_name: Mandl, Thomas
last_name: Mandl
- first_name: Christa
full_name: Womsen-Hacker, Christa
last_name: Womsen-Hacker
- first_name: Shuo
full_name: Xu, Shuo
last_name: Xu
intvolume: ' 1292'
keyword:
- Standardized Influential Factors
- Prescriptive Analytics
- Role Model Group
- Scenario Technique
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://ceur-ws.org/Vol-1292/ipamin2014_paper1.pdf
oa: '1'
publication: Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) co-located with Konvens 2014
publication_identifier:
issn:
- '16130073'
publication_status: published
publisher: CEUR-WS.org
quality_controlled: '1'
series_title: CEUR Workshop Proceedings
status: public
title: 'System Thinking: Crafting Scenarios for Prescriptive Analytics'
type: conference
user_id: '42496'
volume: 1292
year: '2014'
...
---
_id: '1135'
abstract:
- lang: eng
text: 'In this paper, we describe our system developed for the GErman SenTiment
AnaLysis shared Task (GESTALT) for participation in the Maintask 2: Subjective
Phrase and Aspect Extraction from Product Reviews. We present a tool, which identifies
subjective and aspect phrases in German product reviews. For the recognition of
subjective phrases, we pursue a lexicon-based approach. For the extraction of
aspect phrases from the reviews, we consider two possible ways: Besides the subjectivity
and aspect look-up, we also implemented a method to establish which subjective
phrase belongs to which aspect. The system achieves better results for the recognition
of aspect phrases than for the subjective identification.'
author:
- first_name: Markus
full_name: Dollmann, Markus
id: '27578'
last_name: Dollmann
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Dollmann M, Geierhos M. SentiBA: Lexicon-based Sentiment Analysis on German
Product Reviews. In: Faaß G, Ruppenhofer J, eds. Workshop Proceedings of the
12th Edition of the KONVENS Conference. Hildesheim, Germany: Universitätsverlag
Hildesheim; 2014:185-191.'
apa: 'Dollmann, M., & Geierhos, M. (2014). SentiBA: Lexicon-based Sentiment
Analysis on German Product Reviews. In G. Faaß & J. Ruppenhofer (Eds.), Workshop
Proceedings of the 12th Edition of the KONVENS Conference (pp. 185–191). Hildesheim,
Germany: Universitätsverlag Hildesheim.'
bibtex: '@inproceedings{Dollmann_Geierhos_2014, place={Hildesheim, Germany}, title={SentiBA:
Lexicon-based Sentiment Analysis on German Product Reviews}, booktitle={Workshop
Proceedings of the 12th Edition of the KONVENS Conference}, publisher={Universitätsverlag
Hildesheim}, author={Dollmann, Markus and Geierhos, Michaela}, editor={Faaß, Gertrud
and Ruppenhofer, JosefEditors}, year={2014}, pages={185–191} }'
chicago: 'Dollmann, Markus, and Michaela Geierhos. “SentiBA: Lexicon-Based Sentiment
Analysis on German Product Reviews.” In Workshop Proceedings of the 12th Edition
of the KONVENS Conference, edited by Gertrud Faaß and Josef Ruppenhofer, 185–91.
Hildesheim, Germany: Universitätsverlag Hildesheim, 2014.'
ieee: 'M. Dollmann and M. Geierhos, “SentiBA: Lexicon-based Sentiment Analysis on
German Product Reviews,” in Workshop Proceedings of the 12th Edition of the
KONVENS Conference, Hildesheim, Germany, 2014, pp. 185–191.'
mla: 'Dollmann, Markus, and Michaela Geierhos. “SentiBA: Lexicon-Based Sentiment
Analysis on German Product Reviews.” Workshop Proceedings of the 12th Edition
of the KONVENS Conference, edited by Gertrud Faaß and Josef Ruppenhofer, Universitätsverlag
Hildesheim, 2014, pp. 185–91.'
short: 'M. Dollmann, M. Geierhos, in: G. Faaß, J. Ruppenhofer (Eds.), Workshop Proceedings
of the 12th Edition of the KONVENS Conference, Universitätsverlag Hildesheim,
Hildesheim, Germany, 2014, pp. 185–191.'
conference:
end_date: 2014-10-10
location: Hildesheim, Germany
name: 12th Konferenz zur Verarbeitung Natürlicher Sprache (KONVENS 2014)
start_date: 2014-10-08
date_created: 2018-01-30T15:46:56Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Gertrud
full_name: Faaß, Gertrud
last_name: Faaß
- first_name: Josef
full_name: Ruppenhofer, Josef
last_name: Ruppenhofer
keyword:
- corpus linguistics
- sentiment analysis
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://hildok.bsz-bw.de/files/297/04_03.pdf
oa: '1'
page: 185-191
place: Hildesheim, Germany
publication: Workshop Proceedings of the 12th Edition of the KONVENS Conference
publication_identifier:
isbn:
- 978-3-934105-47-8
publication_status: published
publisher: Universitätsverlag Hildesheim
quality_controlled: '1'
status: public
title: 'SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews'
type: conference
user_id: '42496'
year: '2014'
...
---
_id: '1137'
abstract:
- lang: eng
text: In this paper, we present a system which makes scientific data available following
the linked open data principle using standards like RDF and URI as well as the
popular D2R server (D2R) and the customizable D2RQ mapping language. Our scientific
data sets include acronym data and expansions, as well as researcher data such
as author name, affiliation, coauthors, and abstracts. The system can easily be
extended to other records. Regarding this, a domain adaptation to patent mining
seems possible. For this reason, obvious similarities and differences are presented
here. The data set is collected from several different providers like publishing
houses and digital libraries, which follow different standards in data format
and structure. Most of them are not supporting semantic web technologies, but
the legacy HTML standard. The integration of these large amounts of scientific
data into the Semantic Web is challenging and it needs flexible data structures
to access this information and interlink them. Based on these data sets, we will
be able to derive a general technology trend as well as the individual research
domain for each researcher. The goal of our Linked Open Data System for scientific
data is to provide access to this data set for other researchers using the Web
of Linked Data. Furthermore we implemented an application for visualization, which
allows usto explorethe relations between single data sets.
author:
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Jangwon
full_name: Gim, Jangwon
last_name: Gim
- first_name: Do-Heon
full_name: Jeong, Do-Heon
last_name: Jeong
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
citation:
ama: 'Bäumer FS, Gim J, Jeong D-H, Geierhos M, Jung H. Linked Open Data System for
Scientific Data Sets. In: Jung H, Mandl T, Womsen-Hacker C, Xu S, eds. Proceedings
of the First International Workshop on Patent Mining and Its Applications (IPaMin
2014) Co-Located with Konvens 2014. Vol 1292. CEUR Workshop Proceedings. CEUR-WS.org;
2014.'
apa: 'Bäumer, F. S., Gim, J., Jeong, D.-H., Geierhos, M., & Jung, H. (2014).
Linked Open Data System for Scientific Data Sets. In H. Jung, T. Mandl, C. Womsen-Hacker,
& S. Xu (Eds.), Proceedings of the First International Workshop on Patent
Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014 (Vol.
1292). Hildesheim, Germany: CEUR-WS.org.'
bibtex: '@inproceedings{Bäumer_Gim_Jeong_Geierhos_Jung_2014, series={CEUR Workshop
Proceedings}, title={Linked Open Data System for Scientific Data Sets}, volume={1292},
booktitle={Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) co-located with Konvens 2014}, publisher={CEUR-WS.org},
author={Bäumer, Frederik Simon and Gim, Jangwon and Jeong, Do-Heon and Geierhos,
Michaela and Jung, Hanmin}, editor={Jung, Hanmin and Mandl, Thomas and Womsen-Hacker,
Christa and Xu, ShuoEditors}, year={2014}, collection={CEUR Workshop Proceedings}
}'
chicago: Bäumer, Frederik Simon, Jangwon Gim, Do-Heon Jeong, Michaela Geierhos,
and Hanmin Jung. “Linked Open Data System for Scientific Data Sets.” In Proceedings
of the First International Workshop on Patent Mining and Its Applications (IPaMin
2014) Co-Located with Konvens 2014, edited by Hanmin Jung, Thomas Mandl, Christa
Womsen-Hacker, and Shuo Xu, Vol. 1292. CEUR Workshop Proceedings. CEUR-WS.org,
2014.
ieee: F. S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, and H. Jung, “Linked Open
Data System for Scientific Data Sets,” in Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens
2014, Hildesheim, Germany, 2014, vol. 1292.
mla: Bäumer, Frederik Simon, et al. “Linked Open Data System for Scientific Data
Sets.” Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) Co-Located with Konvens 2014, edited by Hanmin
Jung et al., vol. 1292, CEUR-WS.org, 2014.
short: 'F.S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, H. Jung, in: H. Jung, T.
Mandl, C. Womsen-Hacker, S. Xu (Eds.), Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens
2014, CEUR-WS.org, 2014.'
conference:
end_date: 2014-10-07
location: Hildesheim, Germany
name: First International Workshop on Patent Mining and Its Applications (IPaMin
2014)
start_date: 2014-10-06
date_created: 2018-01-30T16:03:51Z
date_updated: 2022-01-06T06:51:00Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Thomas
full_name: Mandl, Thomas
last_name: Mandl
- first_name: Christa
full_name: Womsen-Hacker, Christa
last_name: Womsen-Hacker
- first_name: Shuo
full_name: Xu, Shuo
last_name: Xu
intvolume: ' 1292'
keyword:
- Linked Open Data
- Researcher Data
- Acronym Data
- D2R
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://ceur-ws.org/Vol-1292/ipamin2014_paper2.pdf
oa: '1'
publication: Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) co-located with Konvens 2014
publication_identifier:
issn:
- '16130073'
publication_status: published
publisher: CEUR-WS.org
quality_controlled: '1'
series_title: CEUR Workshop Proceedings
status: public
title: Linked Open Data System for Scientific Data Sets
type: conference
user_id: '42496'
volume: 1292
year: '2014'
...
---
_id: '1140'
abstract:
- lang: eng
text: Customized planning, engineering and build-up of factory plants are very complex
tasks, where project management contains lots of risks and uncertainties. Existing
simulation techniques could help massively to evaluate these uncertainties and
achieve improved and at least more robust plans during project management, but
are typically not applied in industry, especially at SMEs (small and medium-sized
enterprises). This paper presents some results of the joint research project simject
of the Universities of Paderborn and Kassel, which aims at the development of
a demonstrator for a simulation-based and logistic-integrated project planning
and scheduling. Based on the researched state-of-the-art, requirements and a planning
process are derived and described, as well as a draft of the current technical
infrastructure of the intended modular prototype. First plug-ins for project simulation
and multi-project optimization are implemented and already show possible benefits
for the project management process.
author:
- first_name: Thomas
full_name: Gutfeld, Thomas
last_name: Gutfeld
- first_name: Ulrich
full_name: Jessen, Ulrich
last_name: Jessen
- first_name: Sigrid
full_name: Wenzel, Sigrid
last_name: Wenzel
- first_name: Jens
full_name: Weber, Jens
last_name: Weber
citation:
ama: 'Gutfeld T, Jessen U, Wenzel S, Weber J. A Technical Concept for Plant Engineering
by Simulation-Based and Logistic-Integrated Project Management. In: Tolk A, Diallo
SY, Ryzhov IO, Yilmaz L, Buckley SJ, Miller JA, eds. Proceedings of the 2014
Winter Simulation Conference. Piscataway, NJ: IEEE Press; 2014:3423-3434.
doi:10.1109/WSC.2014.7020175'
apa: 'Gutfeld, T., Jessen, U., Wenzel, S., & Weber, J. (2014). A Technical Concept
for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.
In A. Tolk, S. Y. Diallo, I. O. Ryzhov, L. Yilmaz, S. J. Buckley, & J. A.
Miller (Eds.), Proceedings of the 2014 Winter Simulation Conference (pp.
3423–3434). Piscataway, NJ: IEEE Press. https://doi.org/10.1109/WSC.2014.7020175'
bibtex: '@inproceedings{Gutfeld_Jessen_Wenzel_Weber_2014, place={Piscataway, NJ},
title={A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated
Project Management}, DOI={10.1109/WSC.2014.7020175},
booktitle={Proceedings of the 2014 Winter Simulation Conference}, publisher={IEEE
Press}, author={Gutfeld, Thomas and Jessen, Ulrich and Wenzel, Sigrid and Weber,
Jens}, editor={Tolk, Andreas and Diallo, Saikou Y. and Ryzhov, Ilya O. and Yilmaz,
Levent and Buckley, Stephen J. and Miller, John A.Editors}, year={2014}, pages={3423–3434}
}'
chicago: 'Gutfeld, Thomas, Ulrich Jessen, Sigrid Wenzel, and Jens Weber. “A Technical
Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project
Management.” In Proceedings of the 2014 Winter Simulation Conference, edited
by Andreas Tolk, Saikou Y. Diallo, Ilya O. Ryzhov, Levent Yilmaz, Stephen J.
Buckley, and John A. Miller, 3423–34. Piscataway, NJ: IEEE Press, 2014. https://doi.org/10.1109/WSC.2014.7020175.'
ieee: T. Gutfeld, U. Jessen, S. Wenzel, and J. Weber, “A Technical Concept for Plant
Engineering by Simulation-Based and Logistic-Integrated Project Management,” in
Proceedings of the 2014 Winter Simulation Conference, Savannah, GA, USA,
2014, pp. 3423–3434.
mla: Gutfeld, Thomas, et al. “A Technical Concept for Plant Engineering by Simulation-Based
and Logistic-Integrated Project Management.” Proceedings of the 2014 Winter
Simulation Conference, edited by Andreas Tolk et al., IEEE Press, 2014, pp.
3423–34, doi:10.1109/WSC.2014.7020175.
short: 'T. Gutfeld, U. Jessen, S. Wenzel, J. Weber, in: A. Tolk, S.Y. Diallo, I.O.
Ryzhov, L. Yilmaz, S.J. Buckley, J.A. Miller (Eds.), Proceedings of the 2014 Winter
Simulation Conference, IEEE Press, Piscataway, NJ, 2014, pp. 3423–3434.'
conference:
end_date: 2014-12-10
location: Savannah, GA, USA
name: 2014 Winter Simulation Conference (WSC '14)
start_date: 2014-12-07
date_created: 2018-01-31T09:14:56Z
date_updated: 2022-01-06T06:51:00Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1109/WSC.2014.7020175
editor:
- first_name: 'Andreas '
full_name: 'Tolk, Andreas '
last_name: Tolk
- first_name: Saikou Y.
full_name: Diallo, Saikou Y.
last_name: Diallo
- first_name: Ilya O.
full_name: Ryzhov, Ilya O.
last_name: Ryzhov
- first_name: Levent
full_name: Yilmaz, Levent
last_name: Yilmaz
- first_name: Stephen J.
full_name: Buckley, Stephen J.
last_name: Buckley
- first_name: John A.
full_name: Miller, John A.
last_name: Miller
language:
- iso: eng
page: 3423-3434
place: Piscataway, NJ
publication: Proceedings of the 2014 Winter Simulation Conference
publication_identifier:
isbn:
- '9781479974863'
publication_status: published
publisher: IEEE Press
status: public
title: A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated
Project Management
type: conference
user_id: '13929'
year: '2014'
...
---
_id: '1127'
abstract:
- lang: eng
text: The conceptual condensability of technical terms permits us to use them as
effective queries to search scientific databases. However, authors often employ
alternative expressions to represent the meanings of specific terms, in other
words, Terminological Paraphrases (TPs) in the literature for certain reasons.
In this paper, we propose an effective way to retrieve “de facto relevance documents”
which only contain those TPs and cannot be searched by conventional models in
an environment with only controlled vocabularies by adapting Predicate Argument
Tuple (PAT). The experiment confirms that PAT-based document retrieval is an effective
and promising method to search those kinds of documents and to improve terminology-based
scientific information access models.
author:
- first_name: Sung-Pil
full_name: Choi, Sung-Pil
last_name: Choi
- first_name: Sa-kwang
full_name: Song, Sa-kwang
last_name: Song
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sung Hyon
full_name: Myaeng, Sung Hyon
last_name: Myaeng
citation:
ama: 'Choi S-P, Song S, Jung H, Geierhos M, Myaeng SH. Scientific Literature Retrieval
based on Terminological Paraphrases using Predicate Argument Tuple. In: Chang
C-C, Gelogo YE, Caytiles RE, eds. Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012.
Vol 4. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC;
2012:371-378.'
apa: 'Choi, S.-P., Song, S., Jung, H., Geierhos, M., & Myaeng, S. H. (2012).
Scientific Literature Retrieval based on Terminological Paraphrases using Predicate
Argument Tuple. In C.-C. Chang, Y. E. Gelogo, & R. E. Caytiles (Eds.), Information
Science and Industrial Applications: Proceedings, International Conference, ISI
2012, Cebu, Philippines, May 2012 (Vol. 4, pp. 371–378). Sandy Bay, Australia:
SERSC.'
bibtex: '@inproceedings{Choi_Song_Jung_Geierhos_Myaeng_2012, place={Sandy Bay, Australia},
series={Advanced Science and Technology Letters (ASTL)}, title={Scientific Literature
Retrieval based on Terminological Paraphrases using Predicate Argument Tuple},
volume={4}, booktitle={Information Science and Industrial Applications: Proceedings,
International Conference, ISI 2012, Cebu, Philippines, May 2012}, publisher={SERSC},
author={Choi, Sung-Pil and Song, Sa-kwang and Jung, Hanmin and Geierhos, Michaela
and Myaeng, Sung Hyon}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles,
Ronnie E.Editors}, year={2012}, pages={371–378}, collection={Advanced Science
and Technology Letters (ASTL)} }'
chicago: 'Choi, Sung-Pil, Sa-kwang Song, Hanmin Jung, Michaela Geierhos, and Sung
Hyon Myaeng. “Scientific Literature Retrieval Based on Terminological Paraphrases
Using Predicate Argument Tuple.” In Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012,
edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 4:371–78.
Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.'
ieee: 'S.-P. Choi, S. Song, H. Jung, M. Geierhos, and S. H. Myaeng, “Scientific Literature
Retrieval based on Terminological Paraphrases using Predicate Argument Tuple,”
in Information Science and Industrial Applications: Proceedings, International
Conference, ISI 2012, Cebu, Philippines, May 2012, Cebu, Philippines, 2012,
vol. 4, pp. 371–378.'
mla: 'Choi, Sung-Pil, et al. “Scientific Literature Retrieval Based on Terminological
Paraphrases Using Predicate Argument Tuple.” Information Science and Industrial
Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines,
May 2012, edited by Chin-Chen Chang et al., vol. 4, SERSC, 2012, pp. 371–78.'
short: 'S.-P. Choi, S. Song, H. Jung, M. Geierhos, S.H. Myaeng, in: C.-C. Chang,
Y.E. Gelogo, R.E. Caytiles (Eds.), Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012,
SERSC, Sandy Bay, Australia, 2012, pp. 371–378.'
conference:
end_date: 2012-05-31
location: Cebu, Philippines
name: International Conference on Information Science and Industrial Applications
(ISI 2012)
start_date: 2012-05-29
date_created: 2018-01-30T12:39:54Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Chin-Chen
full_name: Chang, Chin-Chen
last_name: Chang
- first_name: Yvette E.
full_name: Gelogo, Yvette E.
last_name: Gelogo
- first_name: Ronnie E.
full_name: Caytiles, Ronnie E.
last_name: Caytiles
extern: '1'
intvolume: ' 4'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.semanticscholar.org/paper/Scienti%EF%AC%81c-Literature-Retrieval-based-on-Paraphrases-Choi-Song/ac33c25d8704f760fd890b44f86bcefc38f3ff65
oa: '1'
page: 371-378
place: Sandy Bay, Australia
publication: 'Information Science and Industrial Applications: Proceedings, International
Conference, ISI 2012, Cebu, Philippines, May 2012'
publication_identifier:
issn:
- '22871233'
publication_status: published
publisher: SERSC
quality_controlled: '1'
series_title: Advanced Science and Technology Letters (ASTL)
status: public
title: Scientific Literature Retrieval based on Terminological Paraphrases using Predicate
Argument Tuple
type: conference
user_id: '13929'
volume: 4
year: '2012'
...
---
_id: '1128'
abstract:
- lang: eng
text: Our purpose is to perform data record extraction from onlineevent calendars
exploiting sublanguage and domain characteristics. We therefore use so-called
domain-dependent data (D³) completely based on language-specific key expressions
and HTML patterns to recognize every single event given on the investigated web
page. One of the most remarkable advantages of our method is that it does not
require any additional classification steps based on machine learning algorithms
or keyword extraction methods; it is a so-called one-step mining technique. Moreover,
another important criteria is that our system is robust to DOM and layout modifications
made by web designers. Thus, preliminary experimental results are provided to
demonstrate proof-of-concept of such an approach tested on websites in the German
opera domain. Furthermore, we could show that our proposed technique outperforms
other data record mining applications run on event sites.
author:
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sa-Kwang
full_name: Song, Sa-Kwang
last_name: Song
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
citation:
ama: 'Lee YS, Geierhos M, Song S-K, Jung H. A Proof-of-Concept of D3
Record Mining using Domain-Dependent Data. In: Chang C-C, Gelogo YE, Caytiles
RE, eds. Software Technology: Prooceedings, International Conference, SoftTech
2012, Cebu, Philippines, May 2012. Vol 5. Advanced Science and Technology
Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:134-139.'
apa: 'Lee, Y. S., Geierhos, M., Song, S.-K., & Jung, H. (2012). A Proof-of-Concept
of D3 Record Mining using Domain-Dependent Data. In C.-C. Chang, Y.
E. Gelogo, & R. E. Caytiles (Eds.), Software Technology: Prooceedings,
International Conference, SoftTech 2012, Cebu, Philippines, May 2012 (Vol.
5, pp. 134–139). Sandy Bay, Australia: SERSC.'
bibtex: '@inproceedings{Lee_Geierhos_Song_Jung_2012, place={Sandy Bay, Australia},
series={Advanced Science and Technology Letters (ASTL)}, title={A Proof-of-Concept
of D3 Record Mining using Domain-Dependent Data}, volume={5}, booktitle={Software
Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines,
May 2012}, publisher={SERSC}, author={Lee, Yeong Su and Geierhos, Michaela and
Song, Sa-Kwang and Jung, Hanmin}, editor={Chang, Chin-Chen and Gelogo, Yvette
E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={134–139}, collection={Advanced
Science and Technology Letters (ASTL)} }'
chicago: 'Lee, Yeong Su, Michaela Geierhos, Sa-Kwang Song, and Hanmin Jung. “A Proof-of-Concept
of D3 Record Mining Using Domain-Dependent Data.” In Software Technology:
Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May
2012, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles,
5:134–39. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia:
SERSC, 2012.'
ieee: 'Y. S. Lee, M. Geierhos, S.-K. Song, and H. Jung, “A Proof-of-Concept of D3
Record Mining using Domain-Dependent Data,” in Software Technology: Prooceedings,
International Conference, SoftTech 2012, Cebu, Philippines, May 2012, Cebu,
Philippines, 2012, vol. 5, pp. 134–139.'
mla: 'Lee, Yeong Su, et al. “A Proof-of-Concept of D3 Record Mining Using
Domain-Dependent Data.” Software Technology: Prooceedings, International Conference,
SoftTech 2012, Cebu, Philippines, May 2012, edited by Chin-Chen Chang et al.,
vol. 5, SERSC, 2012, pp. 134–39.'
short: 'Y.S. Lee, M. Geierhos, S.-K. Song, H. Jung, in: C.-C. Chang, Y.E. Gelogo,
R.E. Caytiles (Eds.), Software Technology: Prooceedings, International Conference,
SoftTech 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012,
pp. 134–139.'
conference:
end_date: 2012-05-31
location: Cebu, Philippines
name: 1st International Conference on Software Technology (SoftTech 2012)
start_date: 2012-05-29
date_created: 2018-01-30T12:55:27Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Chin-Chen
full_name: Chang, Chin-Chen
last_name: Chang
- first_name: Yvette E.
full_name: Gelogo, Yvette E.
last_name: Gelogo
- first_name: Ronnie E.
full_name: Caytiles, Ronnie E.
last_name: Caytiles
extern: '1'
intvolume: ' 5'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.semanticscholar.org/paper/A-Proof-of-Concept-of-D%C2%B3-Record-Mining-using-Data-Lee-Geierhos/6cc05168d8acc6a3d6b25cb0466c01a90fd2fbfc
oa: '1'
page: 134-139
place: Sandy Bay, Australia
publication: 'Software Technology: Prooceedings, International Conference, SoftTech
2012, Cebu, Philippines, May 2012'
publication_identifier:
issn:
- '22871233'
publication_status: published
publisher: SERSC
quality_controlled: '1'
series_title: Advanced Science and Technology Letters (ASTL)
status: public
title: A Proof-of-Concept of D³ Record Mining using Domain-Dependent Data
type: conference
user_id: '13929'
volume: 5
year: '2012'
...
---
_id: '1129'
abstract:
- lang: eng
text: 'Within this chapter, we will describe a novel technical service dealing with
the integration of social networking channels into existing business processes.
Since many businesses are moving to online communities as a means of communicating
directly with their customers, social media has to be explored as an additional
communication channel between individuals and companies. While the English-speaking
consumers on Facebook are more likely to respond to communication rather than
to initiate communication with an organisation, some German companies already
have regularly updated Facebook pages for customer service and support, e.g. Telekom.
Therefore, the idea of classifying and evaluating public comments addressed to
German companies is based on an existing demand. In order to maintain an active
Facebook wall, the consumer posts have to be categorised and then automatically
assigned to the corresponding business processes (e.g. the technical service,
shipping, marketing, accounting, etc.). This service works like an issue tracking
system sending e-mails to the corresponding person in charge of customer service
and support. That way, business process management systems which are already used
to e-mail communication can benefit from social media. This allows the company
to follow general trends in customer opinions on the Internet; moreover it facilates
the recording of two-sided communication for customer relationship management
and the company’s response will be delivered through consumer’s preferred medium:
Facebook.'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Mohamed
full_name: Ebrahim, Mohamed
last_name: Ebrahim
citation:
ama: 'Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting
Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds.
Computational Social Networks: Tools, Perspectives and Applications. London,
UK: Springer; 2012:367-389. doi:10.1007/978-1-4471-4048-1_15'
apa: 'Geierhos, M., & Ebrahim, M. (2012). Customer Interaction Management goes
Social: Getting Business Processes plugged in Social Networks. In A. Abraham &
A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives
and Applications (pp. 367–389). London, UK: Springer. https://doi.org/10.1007/978-1-4471-4048-1_15'
bibtex: '@inbook{Geierhos_Ebrahim_2012, place={London, UK}, title={Customer Interaction
Management goes Social: Getting Business Processes plugged in Social Networks},
DOI={10.1007/978-1-4471-4048-1_15},
booktitle={Computational Social Networks: Tools, Perspectives and Applications},
publisher={Springer}, author={Geierhos, Michaela and Ebrahim, Mohamed}, editor={Abraham,
Ajith and Hassanien, Aboul-Ella Editors}, year={2012}, pages={367–389} }'
chicago: 'Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management
Goes Social: Getting Business Processes Plugged in Social Networks.” In Computational
Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham
and Aboul-Ella Hassanien, 367–89. London, UK: Springer, 2012. https://doi.org/10.1007/978-1-4471-4048-1_15.'
ieee: 'M. Geierhos and M. Ebrahim, “Customer Interaction Management goes Social:
Getting Business Processes plugged in Social Networks,” in Computational Social
Networks: Tools, Perspectives and Applications, A. Abraham and A.-E. Hassanien,
Eds. London, UK: Springer, 2012, pp. 367–389.'
mla: 'Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management
Goes Social: Getting Business Processes Plugged in Social Networks.” Computational
Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham
and Aboul-Ella Hassanien, Springer, 2012, pp. 367–89, doi:10.1007/978-1-4471-4048-1_15.'
short: 'M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational
Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012,
pp. 367–389.'
date_created: 2018-01-30T13:42:23Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-1-4471-4048-1_15
editor:
- first_name: Ajith
full_name: Abraham, Ajith
last_name: Abraham
- first_name: 'Aboul-Ella '
full_name: 'Hassanien, Aboul-Ella '
last_name: Hassanien
extern: '1'
language:
- iso: eng
page: 367-389
place: London, UK
publication: 'Computational Social Networks: Tools, Perspectives and Applications'
publication_identifier:
isbn:
- '9781447140474'
publication_status: published
publisher: Springer
quality_controlled: '1'
status: public
title: 'Customer Interaction Management goes Social: Getting Business Processes plugged
in Social Networks'
type: book_chapter
user_id: '42496'
year: '2012'
...
---
_id: '1119'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Despina
full_name: Kobothanassi, Despina
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer
Service. In: De Bra P, Grønbæk K, eds. Proceedings of the 22nd ACM Conference
on Hypertext and Hypermedia. New York, NY, USA: ACM; 2011.'
apa: 'Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., & Bargel, M.
(2011). A Social Media Customer Service. In P. De Bra & K. Grønbæk (Eds.),
Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia. New
York, NY, USA: ACM.'
bibtex: '@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New
York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings
of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos,
Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel,
Matthias}, editor={De Bra, Paul and Grønbæk, KajEditors}, year={2011} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi,
and Matthias Bargel. “A Social Media Customer Service.” In Proceedings of the
22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De Bra and
Kaj Grønbæk. New York, NY, USA: ACM, 2011.'
ieee: M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanassi, and M. Bargel, “A Social
Media Customer Service,” in Proceedings of the 22nd ACM Conference on Hypertext
and Hypermedia, Eindhoven, The Netherlands, 2011.
mla: Geierhos, Michaela, et al. “A Social Media Customer Service.” Proceedings
of the 22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De
Bra and Kaj Grønbæk, ACM, 2011.
short: 'M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De
Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and
Hypermedia, ACM, New York, NY, USA, 2011.'
conference:
end_date: 2011-06-09
location: Eindhoven, The Netherlands
name: 22nd ACM Conference on Hypertext and Hypermedia
start_date: 2011-06-06
date_created: 2018-01-29T15:10:00Z
date_updated: 2022-01-06T06:50:57Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: 'Paul '
full_name: 'De Bra, Paul '
last_name: De Bra
- first_name: Kaj
full_name: Grønbæk, Kaj
last_name: Grønbæk
extern: '1'
language:
- iso: eng
place: New York, NY, USA
publication: Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia
publication_status: published
publisher: ACM
status: public
title: A Social Media Customer Service
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1121'
abstract:
- lang: eng
text: This paper presents a novel linguistic information extraction approach exploiting
analysts’ stock ratings for statistical decision making. Over a period of one
year, we gathered German stock analyst reports in order to determine market trends.
Our goal is to provide business statistics over time to illustrate market trends
for a user-selected company. We therefore recognize named entities within the
very short stock analyst reports such as organization names (e.g. BASF, BMW, Ericsson),
analyst houses (e.g. Gartner, Citigroup, Goldman Sachs), ratings (e.g. buy, sell,
hold, underperform, recommended list) and price estimations by using lexicalized
finite-state graphs, so-called local grammars. Then, company names and their acronyms
respectively have to be cross-checked against data the analysts provide. Finally,
all extracted values are compared and presented into charts with different views
depending on the evaluation criteria (e.g. by time line). Thanks to this approach
it will be easier and even more comfortable in the future to pay attention to
analysts’ buy/sell signals without reading all their reports.
author:
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock
Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen
A, Coventry KR, Schmidtke HR, eds. Modeling and Using Context: 7th International
and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September
26-30, 2011, Proceedings. Vol 6967. Lecture Notes in Artificial Intelligence.
Berlin, Germany: Springer; 2011:173-184. doi:10.1007/978-3-642-24279-3_19'
apa: 'Lee, Y. S., & Geierhos, M. (2011). Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports. In M. Beigl, H. Christiansen, T. R. Roth-Berghofer,
A. Kofod-Petersen, K. R. Coventry, & H. R. Schmidtke (Eds.), Modeling and
Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011,
Karlsruhe, Germany, September 26-30, 2011, Proceedings (Vol. 6967, pp. 173–184).
Berlin, Germany: Springer. https://doi.org/10.1007/978-3-642-24279-3_19'
bibtex: '@inbook{Lee_Geierhos_2011, place={Berlin, Germany}, series={Lecture Notes
in Artificial Intelligence}, title={Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports}, volume={6967}, DOI={10.1007/978-3-642-24279-3_19},
booktitle={Modeling and Using Context: 7th International and Interdisciplinary
Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings},
publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Beigl,
Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen,
Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors}, year={2011}, pages={173–184},
collection={Lecture Notes in Artificial Intelligence} }'
chicago: 'Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information
Extraction from Stock Analyst Reports.” In Modeling and Using Context: 7th
International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany,
September 26-30, 2011, Proceedings, edited by Michael Beigl, Henning Christiansen,
Thomas R. Roth-Berghofer, Anders Kofod-Petersen, Kenny R. Coventry, and Hedda
R. Schmidtke, 6967:173–84. Lecture Notes in Artificial Intelligence. Berlin, Germany:
Springer, 2011. https://doi.org/10.1007/978-3-642-24279-3_19.'
ieee: 'Y. S. Lee and M. Geierhos, “Buy, Sell, or Hold? Information Extraction from
Stock Analyst Reports,” in Modeling and Using Context: 7th International and
Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30,
2011, Proceedings, vol. 6967, M. Beigl, H. Christiansen, T. R. Roth-Berghofer,
A. Kofod-Petersen, K. R. Coventry, and H. R. Schmidtke, Eds. Berlin, Germany:
Springer, 2011, pp. 173–184.'
mla: 'Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports.” Modeling and Using Context: 7th International
and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September
26-30, 2011, Proceedings, edited by Michael Beigl et al., vol. 6967, Springer,
2011, pp. 173–84, doi:10.1007/978-3-642-24279-3_19.'
short: 'Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer,
A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context:
7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany,
September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.'
conference:
end_date: 2011-09-30
location: Karlsruhe, Germany
name: Modeling and Using Context, 7th International and Interdisciplinary Conference
(CONTEXT 2011)
start_date: 2011-09-26
date_created: 2018-01-29T15:36:30Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-642-24279-3_19
editor:
- first_name: Michael
full_name: Beigl, Michael
last_name: Beigl
- first_name: Henning
full_name: Christiansen, Henning
last_name: Christiansen
- first_name: Thomas R.
full_name: Roth-Berghofer, Thomas R.
last_name: Roth-Berghofer
- first_name: Anders
full_name: Kofod-Petersen, Anders
last_name: Kofod-Petersen
- first_name: Kenny R.
full_name: Coventry, Kenny R.
last_name: Coventry
- first_name: Hedda R.
full_name: Schmidtke, Hedda R.
last_name: Schmidtke
extern: '1'
intvolume: ' 6967'
language:
- iso: eng
page: 173-184
place: Berlin, Germany
publication: 'Modeling and Using Context: 7th International and Interdisciplinary
Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings'
publication_identifier:
isbn:
- '9783642242786'
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Lecture Notes in Artificial Intelligence
status: public
title: Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
type: book_chapter
user_id: '42496'
volume: 6967
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1123'
abstract:
- lang: eng
text: "Within this paper, we describe the special requirements of a semantic annotation
scheme used for biographical event\r\nextraction in the framework of the Europeancollaborative
research project Biographe. This annotationscheme supports interlingual search
for people due to its multilingual support covering four languages such as English,
German, French and Dutch."
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Jean-Leon
full_name: Bouraoui, Jean-Leon
last_name: Bouraoui
- first_name: Patrick
full_name: Watrin, Patrick
last_name: Watrin
citation:
ama: 'Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event
Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications. Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:45-50.'
apa: 'Geierhos, M., Bouraoui, J.-L., & Watrin, P. (2011). Towards Multilingual
Biographical Event Extraction. In H. Hedeland, T. Schmidt, & K. Wörner (Eds.),
Multilingual Resources, Multilingual Applications. Proceedings of the Conference
of the German Society for Computational Linguistics and Language Technology (GSCL)
2011 (Vol. 96, pp. 45–50). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Bouraoui_Watrin_2011, place={Hamburg, Germany},
series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Towards Multilingual
Biographical Event Extraction}, volume={96}, booktitle={Multilingual Resources,
Multilingual Applications. Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University
of Hamburg}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick},
editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011},
pages={45–50}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards Multilingual
Biographical Event Extraction.” In Multilingual Resources, Multilingual Applications.
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, edited by Hanna Hedeland, Thomas Schmidt,
and Kai Wörner, 96:45–50. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany:
University of Hamburg, 2011.'
ieee: M. Geierhos, J.-L. Bouraoui, and P. Watrin, “Towards Multilingual Biographical
Event Extraction,” in Multilingual Resources, Multilingual Applications. Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp. 45–50.
mla: Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.”
Multilingual Resources, Multilingual Applications. Proceedings of the Conference
of the German Society for Computational Linguistics and Language Technology (GSCL)
2011, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011,
pp. 45–50.
short: 'M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K.
Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T16:06:38Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Biographical Event Extraction for Interlingual People Search
- Semantic Annotation Scheme
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 45-50
place: Hamburg, Germany
publication: Multilingual Resources, Multilingual Applications. Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Towards Multilingual Biographical Event Extraction
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...