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D., et al. “Data Privacy in Retail.” <i>Journal of Retailing</i>, vol. 96, no. 4, 2020, pp. 474–89, doi:<a href=\"https://doi.org/10.1016/j.jretai.2020.08.003\">https://doi.org/10.1016/j.jretai.2020.08.003</a>."},"publication":"Journal of Retailing","issue":"4","date_created":"2023-06-22T16:37:44Z","department":[{"_id":"733"}],"type":"journal_article","author":[{"first_name":"K. D.","last_name":"Martin","full_name":"Martin, K. D."},{"full_name":"Kim, J. J.","first_name":"J. J.","last_name":"Kim"},{"first_name":"R. W.","last_name":"Palmatier","full_name":"Palmatier, R. W."},{"id":"4336","full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena"},{"last_name":"Stewart","first_name":"D. W.","full_name":"Stewart, D. W."},{"last_name":"Walker","first_name":"B. A.","full_name":"Walker, B. A."},{"first_name":"Y.","last_name":"Wang","full_name":"Wang, Y."},{"full_name":"Weaven, S. K.","last_name":"Weaven","first_name":"S. K."}],"status":"public","year":"2020","title":"Data Privacy in Retail","intvolume":"        96","publication_status":"published","date_updated":"2024-01-15T15:24:58Z","_id":"45726","language":[{"iso":"eng"}],"page":"474-489","volume":96,"user_id":"68445","doi":"https://doi.org/10.1016/j.jretai.2020.08.003"}]
