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Palmatier. “Three Perspectives for Making Loyalty Programs More Effective.” In <i>Customer &#38; Service Systems, Special Issue: Customer Empowerment, 1 (1)</i>, edited by A. Geyer-Schulz and L. Meyer-Waarden, 147–52. Karlsruhe: KIT Scientific Publishing, 2014. <a href=\"https://doi.org/10.5445/KSP/1000038784/16\">https://doi.org/10.5445/KSP/1000038784/16</a>."},"page":"147-152","place":"Karlsruhe","year":"2014","publication_status":"published","doi":"10.5445/KSP/1000038784/16","title":"Three Perspectives for Making Loyalty Programs More Effective","author":[{"first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena","id":"4336"},{"last_name":"Palmatier","full_name":"Palmatier, R. W.","first_name":"R. 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W."}],"date_created":"2023-06-22T17:10:42Z","title":"Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.","publication_status":"published","related_material":{"link":[{"url":"https://www.msi.org/articles/msi-best-paper-2016/","relation":"confirmation"}]},"year":"2014","citation":{"mla":"Henderson, C. M., et al. <i>Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.</i> 2014, pp. 14–121.","bibtex":"@book{Henderson_Steinhoff_Palmatier_2014, title={Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.}, author={Henderson, C. M. and Steinhoff, Lena and Palmatier, R. W.}, year={2014}, pages={14–121} }","short":"C.M. Henderson, L. Steinhoff, R.W. Palmatier, Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series., 2014.","apa":"Henderson, C. M., Steinhoff, L., &#38; Palmatier, R. W. (2014). <i>Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.</i> (pp. 14–121).","ama":"Henderson CM, Steinhoff L, Palmatier RW. <i>Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.</i>; 2014:14-121.","ieee":"C. M. Henderson, L. Steinhoff, and R. W. Palmatier, <i>Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.</i> 2014, pp. 14–121.","chicago":"Henderson, C. M., Lena Steinhoff, and R. W. Palmatier. <i>Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.</i>, 2014."},"page":"14-121"}]