---
_id: '64152'
author:
- first_name: B.
  full_name: Alberternst, B.
  last_name: Alberternst
- first_name: K.
  full_name: Kessing, K.
  last_name: Kessing
- first_name: Eva
  full_name: Böhm, Eva
  id: '3043'
  last_name: Böhm
  orcid: 0000-0001-6053-1012
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: T.
  full_name: Schaefers, T.
  last_name: Schaefers
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: D.
  full_name: Woisetschläger, D.
  last_name: Woisetschläger
citation:
  ama: 'Alberternst B, Kessing K, Böhm E, et al. A Relational Perspective on Responsibility
    for Sustainable Market Behavior. In: <i>2026 AMA Winter Academic Conference Proceedings</i>.
    ; 2026.'
  apa: Alberternst, B., Kessing, K., Böhm, E., Eggert, A., Garnefeld, I., Schaefers,
    T., Steinhoff, L., &#38; Woisetschläger, D. (2026). A Relational Perspective on
    Responsibility for Sustainable Market Behavior. <i>2026 AMA Winter Academic Conference
    Proceedings</i>.
  bibtex: '@inproceedings{Alberternst_Kessing_Böhm_Eggert_Garnefeld_Schaefers_Steinhoff_Woisetschläger_2026,
    title={A Relational Perspective on Responsibility for Sustainable Market Behavior},
    booktitle={2026 AMA Winter Academic Conference Proceedings}, author={Alberternst,
    B. and Kessing, K. and Böhm, Eva and Eggert, A. and Garnefeld, I. and Schaefers,
    T. and Steinhoff, Lena and Woisetschläger, D.}, year={2026} }'
  chicago: Alberternst, B., K. Kessing, Eva Böhm, A. Eggert, I. Garnefeld, T. Schaefers,
    Lena Steinhoff, and D. Woisetschläger. “A Relational Perspective on Responsibility
    for Sustainable Market Behavior.” In <i>2026 AMA Winter Academic Conference Proceedings</i>,
    2026.
  ieee: B. Alberternst <i>et al.</i>, “A Relational Perspective on Responsibility
    for Sustainable Market Behavior,” 2026.
  mla: Alberternst, B., et al. “A Relational Perspective on Responsibility for Sustainable
    Market Behavior.” <i>2026 AMA Winter Academic Conference Proceedings</i>, 2026.
  short: 'B. Alberternst, K. Kessing, E. Böhm, A. Eggert, I. Garnefeld, T. Schaefers,
    L. Steinhoff, D. Woisetschläger, in: 2026 AMA Winter Academic Conference Proceedings,
    2026.'
date_created: 2026-02-13T10:36:48Z
date_updated: 2026-02-13T10:36:58Z
department:
- _id: '733'
language:
- iso: eng
publication: 2026 AMA Winter Academic Conference Proceedings
status: public
title: A Relational Perspective on Responsibility for Sustainable Market Behavior
type: conference
user_id: '102525'
year: '2026'
...
---
_id: '64151'
author:
- first_name: Carina
  full_name: Witte, Carina
  id: '23755'
  last_name: Witte
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: K.
  full_name: Husemann, K.
  last_name: Husemann
citation:
  ama: 'Witte C, Steinhoff L, Husemann K. Extending Transformative Service Research:
    How Commercial Services Shape Spiritual Well-Being. In: <i> 2026 AMA Winter Academic
    Conference Proceedings</i>. ; 2026.'
  apa: 'Witte, C., Steinhoff, L., &#38; Husemann, K. (2026). Extending Transformative
    Service Research: How Commercial Services Shape Spiritual Well-Being. <i> 2026
    AMA Winter Academic Conference Proceedings</i>.'
  bibtex: '@inproceedings{Witte_Steinhoff_Husemann_2026, place={Madrid}, title={Extending
    Transformative Service Research: How Commercial Services Shape Spiritual Well-Being},
    booktitle={ 2026 AMA Winter Academic Conference Proceedings}, author={Witte, Carina
    and Steinhoff, Lena and Husemann, K.}, year={2026} }'
  chicago: 'Witte, Carina, Lena Steinhoff, and K. Husemann. “Extending Transformative
    Service Research: How Commercial Services Shape Spiritual Well-Being.” In <i>
    2026 AMA Winter Academic Conference Proceedings</i>. Madrid, 2026.'
  ieee: 'C. Witte, L. Steinhoff, and K. Husemann, “Extending Transformative Service
    Research: How Commercial Services Shape Spiritual Well-Being,” 2026.'
  mla: 'Witte, Carina, et al. “Extending Transformative Service Research: How Commercial
    Services Shape Spiritual Well-Being.” <i> 2026 AMA Winter Academic Conference
    Proceedings</i>, 2026.'
  short: 'C. Witte, L. Steinhoff, K. Husemann, in:  2026 AMA Winter Academic Conference
    Proceedings, Madrid, 2026.'
date_created: 2026-02-13T10:33:08Z
date_updated: 2026-02-13T10:37:02Z
department:
- _id: '733'
language:
- iso: eng
place: Madrid
publication: ' 2026 AMA Winter Academic Conference Proceedings'
status: public
title: 'Extending Transformative Service Research: How Commercial Services Shape Spiritual
  Well-Being'
type: conference
user_id: '102525'
year: '2026'
...
---
_id: '63585'
author:
- first_name: Benedikt
  full_name: Alberternst, Benedikt
  last_name: Alberternst
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: David M
  full_name: Woisetschläger, David M
  last_name: Woisetschläger
citation:
  ama: 'Alberternst B, Steinhoff L, Woisetschläger DM. Responsible Loyalty Programs:
    How Redemptions for a Cause Impact Customer Loyalty. In: <i>2025 AMA Winter Academic
    Conference Proceedings</i>. ; 2025.'
  apa: 'Alberternst, B., Steinhoff, L., &#38; Woisetschläger, D. M. (2025). Responsible
    Loyalty Programs: How Redemptions for a Cause Impact Customer Loyalty. <i>2025
    AMA Winter Academic Conference Proceedings</i>.'
  bibtex: '@inproceedings{Alberternst_Steinhoff_Woisetschläger_2025, place={Phoenix},
    title={Responsible Loyalty Programs: How Redemptions for a Cause Impact Customer
    Loyalty}, booktitle={2025 AMA Winter Academic Conference Proceedings}, author={Alberternst,
    Benedikt and Steinhoff, Lena and Woisetschläger, David M}, year={2025} }'
  chicago: 'Alberternst, Benedikt, Lena Steinhoff, and David M Woisetschläger. “Responsible
    Loyalty Programs: How Redemptions for a Cause Impact Customer Loyalty.” In <i>2025
    AMA Winter Academic Conference Proceedings</i>. Phoenix, 2025.'
  ieee: 'B. Alberternst, L. Steinhoff, and D. M. Woisetschläger, “Responsible Loyalty
    Programs: How Redemptions for a Cause Impact Customer Loyalty,” 2025.'
  mla: 'Alberternst, Benedikt, et al. “Responsible Loyalty Programs: How Redemptions
    for a Cause Impact Customer Loyalty.” <i>2025 AMA Winter Academic Conference Proceedings</i>,
    2025.'
  short: 'B. Alberternst, L. Steinhoff, D.M. Woisetschläger, in: 2025 AMA Winter Academic
    Conference Proceedings, Phoenix, 2025.'
date_created: 2026-01-13T09:47:03Z
date_updated: 2026-01-13T09:47:17Z
department:
- _id: '733'
language:
- iso: eng
place: Phoenix
publication: 2025 AMA Winter Academic Conference Proceedings
status: public
title: 'Responsible Loyalty Programs: How Redemptions for a Cause Impact Customer
  Loyalty'
type: conference
user_id: '102525'
year: '2025'
...
---
_id: '63584'
author:
- first_name: Carina
  full_name: Witte, Carina
  id: '23755'
  last_name: Witte
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: 'Witte C, Steinhoff L. Unlocking Spiritual Value: Magical Experiences of Commercial
    Services. In: <i>2025 AMA Winter Academic Conference Proceedings</i>. ; 2025.'
  apa: 'Witte, C., &#38; Steinhoff, L. (2025). Unlocking Spiritual Value: Magical
    Experiences of Commercial Services. <i>2025 AMA Winter Academic Conference Proceedings</i>.'
  bibtex: '@inproceedings{Witte_Steinhoff_2025, place={Phoenix}, title={Unlocking
    Spiritual Value: Magical Experiences of Commercial Services}, booktitle={2025
    AMA Winter Academic Conference Proceedings}, author={Witte, Carina and Steinhoff,
    Lena}, year={2025} }'
  chicago: 'Witte, Carina, and Lena Steinhoff. “Unlocking Spiritual Value: Magical
    Experiences of Commercial Services.” In <i>2025 AMA Winter Academic Conference
    Proceedings</i>. Phoenix, 2025.'
  ieee: 'C. Witte and L. Steinhoff, “Unlocking Spiritual Value: Magical Experiences
    of Commercial Services,” 2025.'
  mla: 'Witte, Carina, and Lena Steinhoff. “Unlocking Spiritual Value: Magical Experiences
    of Commercial Services.” <i>2025 AMA Winter Academic Conference Proceedings</i>,
    2025.'
  short: 'C. Witte, L. Steinhoff, in: 2025 AMA Winter Academic Conference Proceedings,
    Phoenix, 2025.'
date_created: 2026-01-13T09:43:47Z
date_updated: 2026-01-13T09:44:02Z
department:
- _id: '733'
language:
- iso: eng
place: Phoenix
publication: 2025 AMA Winter Academic Conference Proceedings
status: public
title: 'Unlocking Spiritual Value: Magical Experiences of Commercial Services'
type: conference
user_id: '102525'
year: '2025'
...
---
_id: '50978'
author:
- first_name: K.
  full_name: Küpper, K.
  last_name: Küpper
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: 'Küpper K, Garnefeld I, Steinhoff L. Evaluation of product testing programs
    as an effective marketing tool - Negative and positive effects of rejections in
    product testing programs. In: Proceedings of the 52nd European Marketing Academy
    Conference (EMAC); 2023.'
  apa: Küpper, K., Garnefeld, I., &#38; Steinhoff, L. (2023). <i>Evaluation of product
    testing programs as an effective marketing tool - Negative and positive effects
    of rejections in product testing programs</i>.
  bibtex: '@inproceedings{Küpper_Garnefeld_Steinhoff_2023, place={Odense}, title={Evaluation
    of product testing programs as an effective marketing tool - Negative and positive
    effects of rejections in product testing programs}, publisher={Proceedings of
    the 52nd European Marketing Academy Conference (EMAC)}, author={Küpper, K. and
    Garnefeld, I. and Steinhoff, Lena}, year={2023} }'
  chicago: 'Küpper, K., I. Garnefeld, and Lena Steinhoff. “Evaluation of Product Testing
    Programs as an Effective Marketing Tool - Negative and Positive Effects of Rejections
    in Product Testing Programs.” Odense: Proceedings of the 52nd European Marketing
    Academy Conference (EMAC), 2023.'
  ieee: K. Küpper, I. Garnefeld, and L. Steinhoff, “Evaluation of product testing
    programs as an effective marketing tool - Negative and positive effects of rejections
    in product testing programs,” 2023.
  mla: Küpper, K., et al. <i>Evaluation of Product Testing Programs as an Effective
    Marketing Tool - Negative and Positive Effects of Rejections in Product Testing
    Programs</i>. Proceedings of the 52nd European Marketing Academy Conference (EMAC),
    2023.
  short: 'K. Küpper, I. Garnefeld, L. Steinhoff, in: Proceedings of the 52nd European
    Marketing Academy Conference (EMAC), Odense, 2023.'
date_created: 2024-01-29T13:14:04Z
date_updated: 2024-01-29T13:14:07Z
department:
- _id: '733'
language:
- iso: eng
place: Odense
publisher: Proceedings of the 52nd European Marketing Academy Conference (EMAC)
status: public
title: Evaluation of product testing programs as an effective marketing tool - Negative
  and positive effects of rejections in product testing programs
type: conference
user_id: '68445'
year: '2023'
...
---
_id: '50979'
author:
- first_name: Edna
  full_name: Ozuna, Edna
  id: '103813'
  last_name: Ozuna
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: 'Ozuna E, Steinhoff L. Customer Misbehavior in the Peer-to-Peer Sharing Economy:
    The Mixed Role of Face-to-Face Interactions. In: Proceedings of the 52nd European
    Marketing Academy Conference (EMAC); 2023.'
  apa: 'Ozuna, E., &#38; Steinhoff, L. (2023). <i>Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions</i>.'
  bibtex: '@inproceedings{Ozuna_Steinhoff_2023, place={Odense}, title={Customer Misbehavior
    in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions},
    publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)},
    author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }'
  chicago: 'Ozuna, Edna, and Lena Steinhoff. “Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions.” Odense: Proceedings
    of the 52nd European Marketing Academy Conference (EMAC), 2023.'
  ieee: 'E. Ozuna and L. Steinhoff, “Customer Misbehavior in the Peer-to-Peer Sharing
    Economy: The Mixed Role of Face-to-Face Interactions,” 2023.'
  mla: 'Ozuna, Edna, and Lena Steinhoff. <i>Customer Misbehavior in the Peer-to-Peer
    Sharing Economy: The Mixed Role of Face-to-Face Interactions</i>. Proceedings
    of the 52nd European Marketing Academy Conference (EMAC), 2023.'
  short: 'E. Ozuna, L. Steinhoff, in: Proceedings of the 52nd European Marketing Academy
    Conference (EMAC), Odense, 2023.'
date_created: 2024-01-29T13:15:17Z
date_updated: 2026-01-13T09:41:36Z
department:
- _id: '733'
language:
- iso: eng
place: Odense
publisher: Proceedings of the 52nd European Marketing Academy Conference (EMAC)
status: public
title: 'Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of
  Face-to-Face Interactions'
type: conference
user_id: '102525'
year: '2023'
...
---
_id: '50977'
author:
- first_name: Edna
  full_name: Ozuna, Edna
  id: '103813'
  last_name: Ozuna
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
citation:
  ama: 'Ozuna E, Steinhoff L. Face-to-Face Interactions in Peer-to-Peer Sharing Economy
    Services: An Effective Barrier to Customer Misbehavior? In: 2023 AMA Winter Academic
    Conference Proceedings; 2023.'
  apa: 'Ozuna, E., &#38; Steinhoff, L. (2023). <i>Face-to-Face Interactions in Peer-to-Peer
    Sharing Economy Services: An Effective Barrier to Customer Misbehavior?</i>'
  bibtex: '@inproceedings{Ozuna_Steinhoff_2023, place={Nashville}, title={Face-to-Face
    Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to
    Customer Misbehavior?}, publisher={2023 AMA Winter Academic Conference Proceedings},
    author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }'
  chicago: 'Ozuna, Edna, and Lena Steinhoff. “Face-to-Face Interactions in Peer-to-Peer
    Sharing Economy Services: An Effective Barrier to Customer Misbehavior?” Nashville:
    2023 AMA Winter Academic Conference Proceedings, 2023.'
  ieee: 'E. Ozuna and L. Steinhoff, “Face-to-Face Interactions in Peer-to-Peer Sharing
    Economy Services: An Effective Barrier to Customer Misbehavior?,” 2023.'
  mla: 'Ozuna, Edna, and Lena Steinhoff. <i>Face-to-Face Interactions in Peer-to-Peer
    Sharing Economy Services: An Effective Barrier to Customer Misbehavior?</i> 2023
    AMA Winter Academic Conference Proceedings, 2023.'
  short: 'E. Ozuna, L. Steinhoff, in: 2023 AMA Winter Academic Conference Proceedings,
    Nashville, 2023.'
date_created: 2024-01-29T13:11:55Z
date_updated: 2026-01-13T09:42:49Z
department:
- _id: '733'
language:
- iso: eng
place: Nashville
publisher: 2023 AMA Winter Academic Conference Proceedings
status: public
title: 'Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective
  Barrier to Customer Misbehavior?'
type: conference
user_id: '102525'
year: '2023'
...
---
_id: '50975'
author:
- first_name: B.
  full_name: Alberternst, B.
  last_name: Alberternst
- first_name: M.
  full_name: Giesler, M.
  last_name: Giesler
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
citation:
  ama: 'Alberternst B, Giesler M, Steinhoff L, Eggert A. The Consumerization of Care:
    How Capitalism Is Co-Opting Solidarity. In: 2023 AMA Winter Academic Conference
    Proceedings; 2023.'
  apa: 'Alberternst, B., Giesler, M., Steinhoff, L., &#38; Eggert, A. (2023). <i>The
    Consumerization of Care: How Capitalism Is Co-Opting Solidarity</i>.'
  bibtex: '@inproceedings{Alberternst_Giesler_Steinhoff_Eggert_2023, place={Nashville},
    title={The Consumerization of Care: How Capitalism Is Co-Opting Solidarity}, publisher={2023
    AMA Winter Academic Conference Proceedings}, author={Alberternst, B. and Giesler,
    M. and Steinhoff, Lena and Eggert, A.}, year={2023} }'
  chicago: 'Alberternst, B., M. Giesler, Lena Steinhoff, and A. Eggert. “The Consumerization
    of Care: How Capitalism Is Co-Opting Solidarity.” Nashville: 2023 AMA Winter Academic
    Conference Proceedings, 2023.'
  ieee: 'B. Alberternst, M. Giesler, L. Steinhoff, and A. Eggert, “The Consumerization
    of Care: How Capitalism Is Co-Opting Solidarity,” 2023.'
  mla: 'Alberternst, B., et al. <i>The Consumerization of Care: How Capitalism Is
    Co-Opting Solidarity</i>. 2023 AMA Winter Academic Conference Proceedings, 2023.'
  short: 'B. Alberternst, M. Giesler, L. Steinhoff, A. Eggert, in: 2023 AMA Winter
    Academic Conference Proceedings, Nashville, 2023.'
date_created: 2024-01-29T13:08:21Z
date_updated: 2026-02-13T11:47:19Z
department:
- _id: '733'
language:
- iso: eng
place: Nashville
publisher: 2023 AMA Winter Academic Conference Proceedings
status: public
title: 'The Consumerization of Care: How Capitalism Is Co-Opting Solidarity'
type: conference
user_id: '102525'
year: '2023'
...
---
_id: '45720'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: J. (S.)
  full_name: Liu, J. (S.)
  last_name: Liu
- first_name: X.
  full_name: Li, X.
  last_name: Li
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
citation:
  ama: Steinhoff L, Liu J (S. ), Li X, Palmatier RW. Customer Engagement in International
    Markets. <i>Journal of International Marketing</i>. 2023;31(1):1-31. doi:<a href="https://doi.org/10.1177/1069031X221099211">10.1177/1069031X221099211</a>
  apa: Steinhoff, L., Liu, J. (S. ), Li, X., &#38; Palmatier, R. W. (2023). Customer
    Engagement in International Markets. <i>Journal of International Marketing</i>,
    <i>31</i>(1), 1–31. <a href="https://doi.org/10.1177/1069031X221099211">https://doi.org/10.1177/1069031X221099211</a>
  bibtex: '@article{Steinhoff_Liu_Li_Palmatier_2023, title={Customer Engagement in
    International Markets}, volume={31}, DOI={<a href="https://doi.org/10.1177/1069031X221099211">10.1177/1069031X221099211</a>},
    number={1}, journal={Journal of International Marketing}, author={Steinhoff, Lena
    and Liu, J. (S.) and Li, X. and Palmatier, R. W.}, year={2023}, pages={1–31} }'
  chicago: 'Steinhoff, Lena, J. (S.) Liu, X. Li, and R. W. Palmatier. “Customer Engagement
    in International Markets.” <i>Journal of International Marketing</i> 31, no. 1
    (2023): 1–31. <a href="https://doi.org/10.1177/1069031X221099211">https://doi.org/10.1177/1069031X221099211</a>.'
  ieee: 'L. Steinhoff, J. (S. ) Liu, X. Li, and R. W. Palmatier, “Customer Engagement
    in International Markets,” <i>Journal of International Marketing</i>, vol. 31,
    no. 1, pp. 1–31, 2023, doi: <a href="https://doi.org/10.1177/1069031X221099211">10.1177/1069031X221099211</a>.'
  mla: Steinhoff, Lena, et al. “Customer Engagement in International Markets.” <i>Journal
    of International Marketing</i>, vol. 31, no. 1, 2023, pp. 1–31, doi:<a href="https://doi.org/10.1177/1069031X221099211">10.1177/1069031X221099211</a>.
  short: L. Steinhoff, J. (S. ) Liu, X. Li, R.W. Palmatier, Journal of International
    Marketing 31 (2023) 1–31.
date_created: 2023-06-22T16:29:37Z
date_updated: 2025-01-06T13:06:02Z
department:
- _id: '733'
doi: 10.1177/1069031X221099211
intvolume: '        31'
issue: '1'
language:
- iso: eng
page: 1-31
publication: Journal of International Marketing
publication_status: published
status: public
title: Customer Engagement in International Markets
type: journal_article
user_id: '4336'
volume: 31
year: '2023'
...
---
_id: '45721'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
- first_name: K. D.
  full_name: Martin, K. D.
  last_name: Martin
- first_name: G.
  full_name: Fox, G.
  last_name: Fox
- first_name: C. M.
  full_name: Henderson, C. M.
  last_name: Henderson
- first_name: J. K.
  full_name: Saint Clair, J. K.
  last_name: Saint Clair
- first_name: S.
  full_name: Yan, S.
  last_name: Yan
- first_name: J.-Y.
  full_name: Lee, J.-Y.
  last_name: Lee
- first_name: T.
  full_name: Perko, T.
  last_name: Perko
- first_name: C. M.
  full_name: Harmeling, C. M.
  last_name: Harmeling
citation:
  ama: 'Steinhoff L, Palmatier RW, Martin KD, et al. Commentaries on Relationship
    Marketing: The Present and Future of Customer Relationships in Services. <i>Journal
    of Service Management Research</i>. 2022;6(1):2-27. doi:<a href="https://doi.org/
    10.5771/2511-8676-2022-1-2"> 10.5771/2511-8676-2022-1-2</a>'
  apa: 'Steinhoff, L., Palmatier, R. W., Martin, K. D., Fox, G., Henderson, C. M.,
    Saint Clair, J. K., Yan, S., Lee, J.-Y., Perko, T., &#38; Harmeling, C. M. (2022).
    Commentaries on Relationship Marketing: The Present and Future of Customer Relationships
    in Services. <i>Journal of Service Management Research</i>, <i>6</i>(1), 2–27.
    <a href="https://doi.org/ 10.5771/2511-8676-2022-1-2">https://doi.org/ 10.5771/2511-8676-2022-1-2</a>'
  bibtex: '@article{Steinhoff_Palmatier_Martin_Fox_Henderson_Saint Clair_Yan_Lee_Perko_Harmeling_2022,
    title={Commentaries on Relationship Marketing: The Present and Future of Customer
    Relationships in Services}, volume={6}, DOI={<a href="https://doi.org/ 10.5771/2511-8676-2022-1-2">
    10.5771/2511-8676-2022-1-2</a>}, number={1}, journal={Journal of Service Management
    Research}, author={Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and
    Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y.
    and Perko, T. and Harmeling, C. M.}, year={2022}, pages={2–27} }'
  chicago: 'Steinhoff, Lena, R. W. Palmatier, K. D. Martin, G. Fox, C. M. Henderson,
    J. K. Saint Clair, S. Yan, J.-Y. Lee, T. Perko, and C. M. Harmeling. “Commentaries
    on Relationship Marketing: The Present and Future of Customer Relationships in
    Services.” <i>Journal of Service Management Research</i> 6, no. 1 (2022): 2–27.
    <a href="https://doi.org/ 10.5771/2511-8676-2022-1-2">https://doi.org/ 10.5771/2511-8676-2022-1-2</a>.'
  ieee: 'L. Steinhoff <i>et al.</i>, “Commentaries on Relationship Marketing: The
    Present and Future of Customer Relationships in Services,” <i>Journal of Service
    Management Research</i>, vol. 6, no. 1, pp. 2–27, 2022, doi: <a href="https://doi.org/
    10.5771/2511-8676-2022-1-2"> 10.5771/2511-8676-2022-1-2</a>.'
  mla: 'Steinhoff, Lena, et al. “Commentaries on Relationship Marketing: The Present
    and Future of Customer Relationships in Services.” <i>Journal of Service Management
    Research</i>, vol. 6, no. 1, 2022, pp. 2–27, doi:<a href="https://doi.org/ 10.5771/2511-8676-2022-1-2">
    10.5771/2511-8676-2022-1-2</a>.'
  short: L. Steinhoff, R.W. Palmatier, K.D. Martin, G. Fox, C.M. Henderson, J.K. Saint
    Clair, S. Yan, J.-Y. Lee, T. Perko, C.M. Harmeling, Journal of Service Management
    Research 6 (2022) 2–27.
date_created: 2023-06-22T16:32:06Z
date_updated: 2024-01-15T14:10:08Z
department:
- _id: '733'
doi: ' 10.5771/2511-8676-2022-1-2'
intvolume: '         6'
issue: '1'
language:
- iso: eng
page: 2-27
publication: Journal of Service Management Research
publication_status: published
status: public
title: 'Commentaries on Relationship Marketing: The Present and Future of Customer
  Relationships in Services'
type: journal_article
user_id: '68445'
volume: 6
year: '2022'
...
---
_id: '45738'
author:
- first_name: M.
  full_name: Becker, M.
  last_name: Becker
- first_name: N.
  full_name: Wiegand, N.
  last_name: Wiegand
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: K.
  full_name: Baidina, K.
  last_name: Baidina
citation:
  ama: 'Becker M, Wiegand N, Steinhoff L, Baidina K. The Role of Self-Rewarding Behavior
    in Cashback Loyalty Programs. In: <i>Proceedings of the 51st European Marketing
    Academy (EMAC) Conference, Budapest.</i> ; 2022.'
  apa: Becker, M., Wiegand, N., Steinhoff, L., &#38; Baidina, K. (2022). The Role
    of Self-Rewarding Behavior in Cashback Loyalty Programs. <i>Proceedings of the
    51st European Marketing Academy (EMAC) Conference, Budapest.</i> Proceedings of
    the 51st European Marketing Academy (EMAC) Conference, Budapest.
  bibtex: '@inproceedings{Becker_Wiegand_Steinhoff_Baidina_2022, title={The Role of
    Self-Rewarding Behavior in Cashback Loyalty Programs}, booktitle={Proceedings
    of the 51st European Marketing Academy (EMAC) Conference, Budapest.}, author={Becker,
    M. and Wiegand, N. and Steinhoff, Lena and Baidina, K.}, year={2022} }'
  chicago: Becker, M., N. Wiegand, Lena Steinhoff, and K. Baidina. “The Role of Self-Rewarding
    Behavior in Cashback Loyalty Programs.” In <i>Proceedings of the 51st European
    Marketing Academy (EMAC) Conference, Budapest.</i>, 2022.
  ieee: M. Becker, N. Wiegand, L. Steinhoff, and K. Baidina, “The Role of Self-Rewarding
    Behavior in Cashback Loyalty Programs,” presented at the Proceedings of the 51st
    European Marketing Academy (EMAC) Conference, Budapest, 2022.
  mla: Becker, M., et al. “The Role of Self-Rewarding Behavior in Cashback Loyalty
    Programs.” <i>Proceedings of the 51st European Marketing Academy (EMAC) Conference,
    Budapest.</i>, 2022.
  short: 'M. Becker, N. Wiegand, L. Steinhoff, K. Baidina, in: Proceedings of the
    51st European Marketing Academy (EMAC) Conference, Budapest., 2022.'
conference:
  location: Budapest
  name: Proceedings of the 51st European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T16:54:51Z
date_updated: 2024-01-15T15:17:21Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 51st European Marketing Academy (EMAC) Conference,
  Budapest.
publication_status: published
status: public
title: The Role of Self-Rewarding Behavior in Cashback Loyalty Programs
type: conference
user_id: '68445'
year: '2022'
...
---
_id: '45737'
author:
- first_name: B.
  full_name: Alberternst, B.
  last_name: Alberternst
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: M.
  full_name: Giesler, M.
  last_name: Giesler
citation:
  ama: 'Alberternst B, Steinhoff L, Eggert A, Giesler M. Theorizing Marketplace Solidarity
    Systems: From Consumer–Firm Dyads to Structures of Mutual Support. In: <i>2022
    AMA Summer Academic Conference Proceedings, Chicago</i>. ; 2022.'
  apa: 'Alberternst, B., Steinhoff, L., Eggert, A., &#38; Giesler, M. (2022). Theorizing
    Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual
    Support. <i>2022 AMA Summer Academic Conference Proceedings, Chicago</i>. 2022
    AMA Summer Marketing Educators’ Conference Proceedings, Chicago.'
  bibtex: '@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2022, title={Theorizing
    Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual
    Support}, booktitle={2022 AMA Summer Academic Conference Proceedings, Chicago},
    author={Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2022}
    }'
  chicago: 'Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Theorizing
    Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual
    Support.” In <i>2022 AMA Summer Academic Conference Proceedings, Chicago</i>,
    2022.'
  ieee: 'B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Theorizing Marketplace
    Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support,”
    presented at the 2022 AMA Summer Marketing Educators’ Conference Proceedings,
    Chicago, 2022.'
  mla: 'Alberternst, B., et al. “Theorizing Marketplace Solidarity Systems: From Consumer–Firm
    Dyads to Structures of Mutual Support.” <i>2022 AMA Summer Academic Conference
    Proceedings, Chicago</i>, 2022.'
  short: 'B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2022 AMA Summer
    Academic Conference Proceedings, Chicago, 2022.'
conference:
  location: Chicago
  name: 2022 AMA Summer Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T16:53:32Z
date_updated: 2026-01-13T09:42:24Z
department:
- _id: '733'
language:
- iso: eng
publication: 2022 AMA Summer Academic Conference Proceedings, Chicago
publication_status: published
status: public
title: 'Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures
  of Mutual Support'
type: conference
user_id: '102525'
year: '2022'
...
---
_id: '45739'
author:
- first_name: I.
  full_name: Garnefeld, I.
  last_name: Garnefeld
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: K.
  full_name: Küpper, K.
  last_name: Küpper
citation:
  ama: 'Garnefeld I, Steinhoff L, Küpper K. How Do I Tell Them? Analyzing Companies’
    Provision of Rejection Reasons in Product Testing Programs. In: <i>2022 AMA Winter
    Academic Conference Proceedings, Las Vegas</i>. ; 2022.'
  apa: Garnefeld, I., Steinhoff, L., &#38; Küpper, K. (2022). How Do I Tell Them?
    Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs.
    <i>2022 AMA Winter Academic Conference Proceedings, Las Vegas</i>. 2022 AMA Winter
    Marketing Educators’ Conference Proceedings, Las Vegas.
  bibtex: '@inproceedings{Garnefeld_Steinhoff_Küpper_2022, title={How Do I Tell Them?
    Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs},
    booktitle={2022 AMA Winter Academic Conference Proceedings, Las Vegas}, author={Garnefeld,
    I. and Steinhoff, Lena and Küpper, K.}, year={2022} }'
  chicago: Garnefeld, I., Lena Steinhoff, and K. Küpper. “How Do I Tell Them? Analyzing
    Companies’ Provision of Rejection Reasons in Product Testing Programs.” In <i>2022
    AMA Winter Academic Conference Proceedings, Las Vegas</i>, 2022.
  ieee: I. Garnefeld, L. Steinhoff, and K. Küpper, “How Do I Tell Them? Analyzing
    Companies’ Provision of Rejection Reasons in Product Testing Programs,” presented
    at the 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas,
    2022.
  mla: Garnefeld, I., et al. “How Do I Tell Them? Analyzing Companies’ Provision of
    Rejection Reasons in Product Testing Programs.” <i>2022 AMA Winter Academic Conference
    Proceedings, Las Vegas</i>, 2022.
  short: 'I. Garnefeld, L. Steinhoff, K. Küpper, in: 2022 AMA Winter Academic Conference
    Proceedings, Las Vegas, 2022.'
conference:
  location: Las Vegas
  name: 2022 AMA Winter Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T16:55:46Z
date_updated: 2026-01-13T09:31:55Z
department:
- _id: '733'
language:
- iso: eng
publication: 2022 AMA Winter Academic Conference Proceedings, Las Vegas
publication_status: published
status: public
title: How Do I Tell Them? Analyzing Companies' Provision of Rejection Reasons in
  Product Testing Programs
type: conference
user_id: '102525'
year: '2022'
...
---
_id: '45724'
author:
- first_name: C. M.
  full_name: Henderson, C. M.
  last_name: Henderson
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: C. M.
  full_name: Harmeling, C. M.
  last_name: Harmeling
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
citation:
  ama: Henderson CM, Steinhoff L, Harmeling CM, Palmatier RW. Customer Inertia Marketing.
    <i>Journal of the Academy of Marketing Science</i>. 2021;49(2):350-373. doi:<a
    href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>
  apa: Henderson, C. M., Steinhoff, L., Harmeling, C. M., &#38; Palmatier, R. W. (2021).
    Customer Inertia Marketing. <i>Journal of the Academy of Marketing Science</i>,
    <i>49</i>(2), 350–373. <a href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>
  bibtex: '@article{Henderson_Steinhoff_Harmeling_Palmatier_2021, title={Customer
    Inertia Marketing}, volume={49}, DOI={<a href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>},
    number={2}, journal={Journal of the Academy of Marketing Science}, author={Henderson,
    C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}, year={2021},
    pages={350–373} }'
  chicago: 'Henderson, C. M., Lena Steinhoff, C. M. Harmeling, and R. W. Palmatier.
    “Customer Inertia Marketing.” <i>Journal of the Academy of Marketing Science</i>
    49, no. 2 (2021): 350–73. <a href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>.'
  ieee: 'C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer
    Inertia Marketing,” <i>Journal of the Academy of Marketing Science</i>, vol. 49,
    no. 2, pp. 350–373, 2021, doi: <a href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>.'
  mla: Henderson, C. M., et al. “Customer Inertia Marketing.” <i>Journal of the Academy
    of Marketing Science</i>, vol. 49, no. 2, 2021, pp. 350–73, doi:<a href="http://dx.doi.org/10.1007/s11747-020-00744-0">http://dx.doi.org/10.1007/s11747-020-00744-0</a>.
  short: C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of
    the Academy of Marketing Science 49 (2021) 350–373.
date_created: 2023-06-22T16:35:09Z
date_updated: 2024-01-15T15:58:02Z
department:
- _id: '733'
doi: http://dx.doi.org/10.1007/s11747-020-00744-0
intvolume: '        49'
issue: '2'
language:
- iso: eng
page: 350-373
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: Customer Inertia Marketing
type: journal_article
user_id: '68445'
volume: 49
year: '2021'
...
---
_id: '45725'
author:
- first_name: J. J.
  full_name: Kim, J. J.
  last_name: Kim
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
citation:
  ama: Kim JJ, Steinhoff L, Palmatier RW. An Emerging Theory of Loyalty Program Dynamics.
    <i>Journal of the Academy of Marketing Science</i>. 2021;49(1):71-95. doi:<a href="https://doi.org/10.1007/s11747-020-00719-1">10.1007/s11747-020-00719-1</a>
  apa: Kim, J. J., Steinhoff, L., &#38; Palmatier, R. W. (2021). An Emerging Theory
    of Loyalty Program Dynamics. <i>Journal of the Academy of Marketing Science</i>,
    <i>49</i>(1), 71–95. <a href="https://doi.org/10.1007/s11747-020-00719-1">https://doi.org/10.1007/s11747-020-00719-1</a>
  bibtex: '@article{Kim_Steinhoff_Palmatier_2021, title={An Emerging Theory of Loyalty
    Program Dynamics}, volume={49}, DOI={<a href="https://doi.org/10.1007/s11747-020-00719-1">10.1007/s11747-020-00719-1</a>},
    number={1}, journal={Journal of the Academy of Marketing Science}, author={Kim,
    J. J. and Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={71–95} }'
  chicago: 'Kim, J. J., Lena Steinhoff, and R. W. Palmatier. “An Emerging Theory of
    Loyalty Program Dynamics.” <i>Journal of the Academy of Marketing Science</i>
    49, no. 1 (2021): 71–95. <a href="https://doi.org/10.1007/s11747-020-00719-1">https://doi.org/10.1007/s11747-020-00719-1</a>.'
  ieee: 'J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty
    Program Dynamics,” <i>Journal of the Academy of Marketing Science</i>, vol. 49,
    no. 1, pp. 71–95, 2021, doi: <a href="https://doi.org/10.1007/s11747-020-00719-1">10.1007/s11747-020-00719-1</a>.'
  mla: Kim, J. J., et al. “An Emerging Theory of Loyalty Program Dynamics.” <i>Journal
    of the Academy of Marketing Science</i>, vol. 49, no. 1, 2021, pp. 71–95, doi:<a
    href="https://doi.org/10.1007/s11747-020-00719-1">10.1007/s11747-020-00719-1</a>.
  short: J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing
    Science 49 (2021) 71–95.
date_created: 2023-06-22T16:36:19Z
date_updated: 2024-01-15T15:38:33Z
department:
- _id: '733'
doi: 10.1007/s11747-020-00719-1
intvolume: '        49'
issue: '1'
language:
- iso: eng
page: 71-95
publication: Journal of the Academy of Marketing Science
publication_status: published
status: public
title: An Emerging Theory of Loyalty Program Dynamics
type: journal_article
user_id: '68445'
volume: 49
year: '2021'
...
---
_id: '45722'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
citation:
  ama: 'Steinhoff L, Palmatier RW. Commentary: Opportunities and Challenges of Technology
    in Relationship Marketing. <i>Australasian Marketing Journal</i>. 2021;29(2):111-117.
    doi:<a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>'
  apa: 'Steinhoff, L., &#38; Palmatier, R. W. (2021). Commentary: Opportunities and
    Challenges of Technology in Relationship Marketing. <i>Australasian Marketing
    Journal</i>, <i>29</i>(2), 111–117. <a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>'
  bibtex: '@article{Steinhoff_Palmatier_2021, title={Commentary: Opportunities and
    Challenges of Technology in Relationship Marketing}, volume={29}, DOI={<a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>},
    number={2}, journal={Australasian Marketing Journal}, author={Steinhoff, Lena
    and Palmatier, R. W.}, year={2021}, pages={111–117} }'
  chicago: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges
    of Technology in Relationship Marketing.” <i>Australasian Marketing Journal</i>
    29, no. 2 (2021): 111–17. <a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>.'
  ieee: 'L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges
    of Technology in Relationship Marketing,” <i>Australasian Marketing Journal</i>,
    vol. 29, no. 2, pp. 111–117, 2021, doi: <a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>.'
  mla: 'Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges
    of Technology in Relationship Marketing.” <i>Australasian Marketing Journal</i>,
    vol. 29, no. 2, 2021, pp. 111–17, doi:<a href="https://doi.org/10.1016/j.ausmj.2020.07.003">https://doi.org/10.1016/j.ausmj.2020.07.003</a>.'
  short: L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.
date_created: 2023-06-22T16:33:05Z
date_updated: 2024-01-15T16:00:30Z
department:
- _id: '733'
doi: https://doi.org/10.1016/j.ausmj.2020.07.003
intvolume: '        29'
issue: '2'
language:
- iso: eng
page: 111-117
publication: Australasian Marketing Journal
publication_status: published
status: public
title: 'Commentary: Opportunities and Challenges of Technology in Relationship Marketing'
type: journal_article
user_id: '68445'
volume: 29
year: '2021'
...
---
_id: '45723'
author:
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: M. M.
  full_name: Zondag, M. M.
  last_name: Zondag
citation:
  ama: 'Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary
    Service Features across Customer Journey Stages. <i>Journal of Business Research</i>.
    2021;129:70-82. doi:<a href="https://doi.org/10.1016/j.jbusres.2021.02.016">10.1016/j.jbusres.2021.02.016</a>'
  apa: 'Steinhoff, L., &#38; Zondag, M. M. (2021). Loyalty Programs as Travel Companions:
    Complementary Service Features across Customer Journey Stages. <i>Journal of Business
    Research</i>, <i>129</i>, 70–82. <a href="https://doi.org/10.1016/j.jbusres.2021.02.016">https://doi.org/10.1016/j.jbusres.2021.02.016</a>'
  bibtex: '@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions:
    Complementary Service Features across Customer Journey Stages}, volume={129},
    DOI={<a href="https://doi.org/10.1016/j.jbusres.2021.02.016">10.1016/j.jbusres.2021.02.016</a>},
    journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M.
    M.}, year={2021}, pages={70–82} }'
  chicago: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions:
    Complementary Service Features across Customer Journey Stages.” <i>Journal of
    Business Research</i> 129 (2021): 70–82. <a href="https://doi.org/10.1016/j.jbusres.2021.02.016">https://doi.org/10.1016/j.jbusres.2021.02.016</a>.'
  ieee: 'L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary
    Service Features across Customer Journey Stages,” <i>Journal of Business Research</i>,
    vol. 129, pp. 70–82, 2021, doi: <a href="https://doi.org/10.1016/j.jbusres.2021.02.016">10.1016/j.jbusres.2021.02.016</a>.'
  mla: 'Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions:
    Complementary Service Features across Customer Journey Stages.” <i>Journal of
    Business Research</i>, vol. 129, 2021, pp. 70–82, doi:<a href="https://doi.org/10.1016/j.jbusres.2021.02.016">10.1016/j.jbusres.2021.02.016</a>.'
  short: L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
date_created: 2023-06-22T16:33:54Z
date_updated: 2024-01-15T16:02:03Z
department:
- _id: '733'
doi: 10.1016/j.jbusres.2021.02.016
intvolume: '       129'
language:
- iso: eng
page: 70-82
publication: Journal of Business Research
publication_status: published
status: public
title: 'Loyalty Programs as Travel Companions: Complementary Service Features across
  Customer Journey Stages'
type: journal_article
user_id: '68445'
volume: 129
year: '2021'
...
---
_id: '45740'
author:
- first_name: B.
  full_name: Alberternst, B.
  last_name: Alberternst
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: M.
  full_name: Giesler, M.
  last_name: Giesler
citation:
  ama: 'Alberternst B, Eggert A, Steinhoff L, Giesler M. Understanding and Measuring
    Consumer Solidarity as a Collective Bond. In: <i>Proceedings of the 50th European
    Marketing Academy (EMAC) Conference, Madrid</i>. ; 2021.'
  apa: Alberternst, B., Eggert, A., Steinhoff, L., &#38; Giesler, M. (2021). Understanding
    and Measuring Consumer Solidarity as a Collective Bond. <i>Proceedings of the
    50th European Marketing Academy (EMAC) Conference, Madrid</i>. Proceedings of
    the 50th European Marketing Academy (EMAC) Conference, Madrid.
  bibtex: '@inproceedings{Alberternst_Eggert_Steinhoff_Giesler_2021, title={Understanding
    and Measuring Consumer Solidarity as a Collective Bond}, booktitle={Proceedings
    of the 50th European Marketing Academy (EMAC) Conference, Madrid}, author={Alberternst,
    B. and Eggert, A. and Steinhoff, Lena and Giesler, M.}, year={2021} }'
  chicago: Alberternst, B., A. Eggert, Lena Steinhoff, and M. Giesler. “Understanding
    and Measuring Consumer Solidarity as a Collective Bond.” In <i>Proceedings of
    the 50th European Marketing Academy (EMAC) Conference, Madrid</i>, 2021.
  ieee: B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and
    Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings
    of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
  mla: Alberternst, B., et al. “Understanding and Measuring Consumer Solidarity as
    a Collective Bond.” <i>Proceedings of the 50th European Marketing Academy (EMAC)
    Conference, Madrid</i>, 2021.
  short: 'B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of
    the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.'
conference:
  location: Madrid
  name: Proceedings of the 50th European Marketing Academy (EMAC) Conference
date_created: 2023-06-22T16:56:42Z
date_updated: 2024-01-15T16:25:53Z
department:
- _id: '733'
language:
- iso: eng
publication: Proceedings of the 50th European Marketing Academy (EMAC) Conference,
  Madrid
publication_status: published
status: public
title: Understanding and Measuring Consumer Solidarity as a Collective Bond
type: conference
user_id: '68445'
year: '2021'
...
---
_id: '45741'
author:
- first_name: B.
  full_name: Alberternst, B.
  last_name: Alberternst
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: A.
  full_name: Eggert, A.
  last_name: Eggert
- first_name: M.
  full_name: Giesler, M.
  last_name: Giesler
citation:
  ama: 'Alberternst B, Steinhoff L, Eggert A, Giesler M. Consumer Solidarity: A Social-System
    Perspective on the Glue that Holds Society Together. In: <i>2021 AMA Winter Academic
    Conference Proceedings, St. Petersburg</i>. ; 2021.'
  apa: 'Alberternst, B., Steinhoff, L., Eggert, A., &#38; Giesler, M. (2021). Consumer
    Solidarity: A Social-System Perspective on the Glue that Holds Society Together.
    <i>2021 AMA Winter Academic Conference Proceedings, St. Petersburg</i>. 2021 AMA
    Winter Marketing Educators’ Conference Proceedings, St. Petersburg.'
  bibtex: '@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2021, title={Consumer
    Solidarity: A Social-System Perspective on the Glue that Holds Society Together},
    booktitle={2021 AMA Winter Academic Conference Proceedings, St. Petersburg}, author={Alberternst,
    B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2021} }'
  chicago: 'Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Consumer
    Solidarity: A Social-System Perspective on the Glue That Holds Society Together.”
    In <i>2021 AMA Winter Academic Conference Proceedings, St. Petersburg</i>, 2021.'
  ieee: 'B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity:
    A Social-System Perspective on the Glue that Holds Society Together,” presented
    at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg,
    2021.'
  mla: 'Alberternst, B., et al. “Consumer Solidarity: A Social-System Perspective
    on the Glue That Holds Society Together.” <i>2021 AMA Winter Academic Conference
    Proceedings, St. Petersburg</i>, 2021.'
  short: 'B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter
    Academic Conference Proceedings, St. Petersburg, 2021.'
conference:
  location: St. Petersburg
  name: 2021 AMA Winter Marketing Educators’ Conference Proceedings
date_created: 2023-06-22T16:57:43Z
date_updated: 2026-01-13T09:31:26Z
department:
- _id: '733'
language:
- iso: eng
publication: 2021 AMA Winter Academic Conference Proceedings, St. Petersburg
publication_status: published
status: public
title: 'Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society
  Together'
type: conference
user_id: '102525'
year: '2021'
...
---
_id: '45726'
author:
- first_name: K. D.
  full_name: Martin, K. D.
  last_name: Martin
- first_name: J. J.
  full_name: Kim, J. J.
  last_name: Kim
- first_name: R. W.
  full_name: Palmatier, R. W.
  last_name: Palmatier
- first_name: Lena
  full_name: Steinhoff, Lena
  id: '4336'
  last_name: Steinhoff
- first_name: D. W.
  full_name: Stewart, D. W.
  last_name: Stewart
- first_name: B. A.
  full_name: Walker, B. A.
  last_name: Walker
- first_name: Y.
  full_name: Wang, Y.
  last_name: Wang
- first_name: S. K.
  full_name: Weaven, S. K.
  last_name: Weaven
citation:
  ama: Martin KD, Kim JJ, Palmatier RW, et al. Data Privacy in Retail. <i>Journal
    of Retailing</i>. 2020;96(4):474-489. doi:<a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>
  apa: Martin, K. D., Kim, J. J., Palmatier, R. W., Steinhoff, L., Stewart, D. W.,
    Walker, B. A., Wang, Y., &#38; Weaven, S. K. (2020). Data Privacy in Retail. <i>Journal
    of Retailing</i>, <i>96</i>(4), 474–489. <a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>
  bibtex: '@article{Martin_Kim_Palmatier_Steinhoff_Stewart_Walker_Wang_Weaven_2020,
    title={Data Privacy in Retail}, volume={96}, DOI={<a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>},
    number={4}, journal={Journal of Retailing}, author={Martin, K. D. and Kim, J.
    J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B.
    A. and Wang, Y. and Weaven, S. K.}, year={2020}, pages={474–489} }'
  chicago: 'Martin, K. D., J. J. Kim, R. W. Palmatier, Lena Steinhoff, D. W. Stewart,
    B. A. Walker, Y. Wang, and S. K. Weaven. “Data Privacy in Retail.” <i>Journal
    of Retailing</i> 96, no. 4 (2020): 474–89. <a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>.'
  ieee: 'K. D. Martin <i>et al.</i>, “Data Privacy in Retail,” <i>Journal of Retailing</i>,
    vol. 96, no. 4, pp. 474–489, 2020, doi: <a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>.'
  mla: Martin, K. D., et al. “Data Privacy in Retail.” <i>Journal of Retailing</i>,
    vol. 96, no. 4, 2020, pp. 474–89, doi:<a href="https://doi.org/10.1016/j.jretai.2020.08.003">https://doi.org/10.1016/j.jretai.2020.08.003</a>.
  short: K.D. Martin, J.J. Kim, R.W. Palmatier, L. Steinhoff, D.W. Stewart, B.A. Walker,
    Y. Wang, S.K. Weaven, Journal of Retailing 96 (2020) 474–489.
date_created: 2023-06-22T16:37:44Z
date_updated: 2024-01-15T15:24:58Z
department:
- _id: '733'
doi: https://doi.org/10.1016/j.jretai.2020.08.003
intvolume: '        96'
issue: '4'
language:
- iso: eng
page: 474-489
publication: Journal of Retailing
publication_status: published
status: public
title: Data Privacy in Retail
type: journal_article
user_id: '68445'
volume: 96
year: '2020'
...