--- _id: '46665' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: L. full_name: Hanf, L. last_name: Hanf - first_name: S. full_name: Helm, S. last_name: Helm citation: ama: 'Garnefeld I, Böhm E, Hanf L, Helm S. Unboxing video effectiveness – Does speech matter? In: 2023 AMA Summer Academic Conference, San Francisco, CA. ; 2023.' apa: Garnefeld, I., Böhm, E., Hanf, L., & Helm, S. (2023). Unboxing video effectiveness – Does speech matter? 2023 AMA Summer Academic Conference, San Francisco, CA. 2023 AMA Summer Academic Conference, San Francisco, CA. bibtex: '@inproceedings{Garnefeld_Böhm_Hanf_Helm_2023, title={Unboxing video effectiveness – Does speech matter?}, booktitle={2023 AMA Summer Academic Conference, San Francisco, CA}, author={Garnefeld, I. and Böhm, Eva and Hanf, L. and Helm, S.}, year={2023} }' chicago: Garnefeld, I., Eva Böhm, L. Hanf, and S. Helm. “Unboxing Video Effectiveness – Does Speech Matter?” In 2023 AMA Summer Academic Conference, San Francisco, CA, 2023. ieee: I. Garnefeld, E. Böhm, L. Hanf, and S. Helm, “Unboxing video effectiveness – Does speech matter?,” presented at the 2023 AMA Summer Academic Conference, San Francisco, CA, 2023. mla: Garnefeld, I., et al. “Unboxing Video Effectiveness – Does Speech Matter?” 2023 AMA Summer Academic Conference, San Francisco, CA, 2023. short: 'I. Garnefeld, E. Böhm, L. Hanf, S. Helm, in: 2023 AMA Summer Academic Conference, San Francisco, CA, 2023.' conference: location: San Francisco, CA name: 2023 AMA Summer Academic Conference date_created: 2023-08-25T07:28:31Z date_updated: 2023-08-25T10:07:42Z department: - _id: '785' language: - iso: eng publication: 2023 AMA Summer Academic Conference, San Francisco, CA publication_status: published status: public title: Unboxing video effectiveness – Does speech matter? type: conference user_id: '49063' year: '2023' ... --- _id: '46666' author: - first_name: K. full_name: Kessing, K. last_name: Kessing - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Kessing K, Garnefeld I, Böhm E. The dark and bright side of online reviews in manufacturer online shops. In: EMAC Annual Conference, Odense, Denmark. ; 2023.' apa: Kessing, K., Garnefeld, I., & Böhm, E. (2023). The dark and bright side of online reviews in manufacturer online shops. EMAC Annual Conference, Odense, Denmark. EMAC Annual Conference, Odense, Denmark. bibtex: '@inproceedings{Kessing_Garnefeld_Böhm_2023, title={The dark and bright side of online reviews in manufacturer online shops}, booktitle={EMAC Annual Conference, Odense, Denmark}, author={Kessing, K. and Garnefeld, I. and Böhm, Eva}, year={2023} }' chicago: Kessing, K., I. Garnefeld, and Eva Böhm. “The Dark and Bright Side of Online Reviews in Manufacturer Online Shops.” In EMAC Annual Conference, Odense, Denmark, 2023. ieee: K. Kessing, I. Garnefeld, and E. Böhm, “The dark and bright side of online reviews in manufacturer online shops,” presented at the EMAC Annual Conference, Odense, Denmark., 2023. mla: Kessing, K., et al. “The Dark and Bright Side of Online Reviews in Manufacturer Online Shops.” EMAC Annual Conference, Odense, Denmark, 2023. short: 'K. Kessing, I. Garnefeld, E. Böhm, in: EMAC Annual Conference, Odense, Denmark, 2023.' conference: location: Odense, Denmark. name: EMAC Annual Conference date_created: 2023-08-25T07:29:44Z date_updated: 2023-08-25T10:07:36Z department: - _id: '785' language: - iso: eng publication: EMAC Annual Conference, Odense, Denmark publication_status: published status: public title: The dark and bright side of online reviews in manufacturer online shops type: conference user_id: '49063' year: '2023' ... --- _id: '46667' author: - first_name: L. full_name: Hanf, L. last_name: Hanf - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: S. full_name: Helm, S. last_name: Helm citation: ama: 'Hanf L, Garnefeld I, Böhm E, Helm S. Stimulating engagement with unboxing videos – Does speech matter? In: EMAC Annual Conference, Odense, Denmark. ; 2023.' apa: Hanf, L., Garnefeld, I., Böhm, E., & Helm, S. (2023). Stimulating engagement with unboxing videos – Does speech matter? EMAC Annual Conference, Odense, Denmark. EMAC Annual Conference, Odense, Denmark. bibtex: '@inproceedings{Hanf_Garnefeld_Böhm_Helm_2023, title={Stimulating engagement with unboxing videos – Does speech matter?}, booktitle={EMAC Annual Conference, Odense, Denmark}, author={Hanf, L. and Garnefeld, I. and Böhm, Eva and Helm, S.}, year={2023} }' chicago: Hanf, L., I. Garnefeld, Eva Böhm, and S. Helm. “Stimulating Engagement with Unboxing Videos – Does Speech Matter?” In EMAC Annual Conference, Odense, Denmark, 2023. ieee: L. Hanf, I. Garnefeld, E. Böhm, and S. Helm, “Stimulating engagement with unboxing videos – Does speech matter?,” presented at the EMAC Annual Conference, Odense, Denmark, 2023. mla: Hanf, L., et al. “Stimulating Engagement with Unboxing Videos – Does Speech Matter?” EMAC Annual Conference, Odense, Denmark, 2023. short: 'L. Hanf, I. Garnefeld, E. Böhm, S. Helm, in: EMAC Annual Conference, Odense, Denmark, 2023.' conference: location: Odense, Denmark name: EMAC Annual Conference date_created: 2023-08-25T07:30:51Z date_updated: 2023-08-25T10:07:31Z department: - _id: '785' language: - iso: eng publication: EMAC Annual Conference, Odense, Denmark publication_status: published status: public title: Stimulating engagement with unboxing videos – Does speech matter? type: conference user_id: '49063' year: '2023' ... --- _id: '46642' abstract: - lang: eng text: "\r\nPurpose\r\nThis study aims to conceptually propose and empirically validate a path perspective on the servitization process of manufacturing firms. It identifies a customer and an outcome path to servitization, sheds light on the pivotal role of digital technology usage for both value-creating paths and explores their financial and relational performance outcomes.\r\n\r\n\r\nDesign/methodology/approach\r\nThe authors use a mixed-method approach, combining a qualitative study with a cross-sectional survey in the USA, the UK and Germany.\r\n\r\n\r\nFindings\r\nManufacturing firms choose between two generic paths to servitization, a customer and an outcome path. Digital technology usage is equally important for both value-creating paths. Progress on the outcome path has a positive effect on firms’ financial performance, whereas the customer path has an indirect effect only, fully mediated by firms’ relational performance. Customer tenure and customer’s open-mindedness are contingency variables in the digital technology usage – servitization path – firm performance framework.\r\n\r\n\r\nResearch limitations/implications\r\nA path perspective is useful to conceptualize the servitization processes in manufacturing industries. Future research should investigate the sequential choice of servitization paths and explore its drivers and performance outcomes.\r\n\r\n\r\nPractical implications\r\nTo create and claim superior value for their customers, managers can choose between two servitization paths, leading to differential performance outcomes. While digital technology usage is key to progress on both paths, it is particularly effective for newly acquired customers on the customer path. Suppliers should target their value-creating service offerings at open-minded customer firms to reap their full performance potential.\r\n\r\n\r\nOriginality/value\r\nPropose and empirically validate a path-perspective on servitization. Understand the pivotal importance of digital technology usage for both servitization paths.\r\n" author: - first_name: Lisa Katharina full_name: Harrmann, Lisa Katharina last_name: Harrmann - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: Harrmann LK, Eggert A, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing. 2023;57(3):834-857. doi:10.1108/ejm-11-2021-0914 apa: Harrmann, L. K., Eggert, A., & Böhm, E. (2023). Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing, 57(3), 834–857. https://doi.org/10.1108/ejm-11-2021-0914 bibtex: '@article{Harrmann_Eggert_Böhm_2023, title={Digital technology usage as a driver of servitization paths in manufacturing industries}, volume={57}, DOI={10.1108/ejm-11-2021-0914}, number={3}, journal={European Journal of Marketing}, publisher={Emerald}, author={Harrmann, Lisa Katharina and Eggert, Andreas and Böhm, Eva}, year={2023}, pages={834–857} }' chicago: 'Harrmann, Lisa Katharina, Andreas Eggert, and Eva Böhm. “Digital Technology Usage as a Driver of Servitization Paths in Manufacturing Industries.” European Journal of Marketing 57, no. 3 (2023): 834–57. https://doi.org/10.1108/ejm-11-2021-0914.' ieee: 'L. K. Harrmann, A. Eggert, and E. Böhm, “Digital technology usage as a driver of servitization paths in manufacturing industries,” European Journal of Marketing, vol. 57, no. 3, pp. 834–857, 2023, doi: 10.1108/ejm-11-2021-0914.' mla: Harrmann, Lisa Katharina, et al. “Digital Technology Usage as a Driver of Servitization Paths in Manufacturing Industries.” European Journal of Marketing, vol. 57, no. 3, Emerald, 2023, pp. 834–57, doi:10.1108/ejm-11-2021-0914. short: L.K. Harrmann, A. Eggert, E. Böhm, European Journal of Marketing 57 (2023) 834–857. date_created: 2023-08-22T13:33:33Z date_updated: 2023-09-01T10:11:11Z department: - _id: '785' doi: 10.1108/ejm-11-2021-0914 intvolume: ' 57' issue: '3' keyword: - Marketing language: - iso: eng page: 834-857 publication: European Journal of Marketing publication_identifier: issn: - 0309-0566 - 0309-0566 publication_status: published publisher: Emerald status: public title: Digital technology usage as a driver of servitization paths in manufacturing industries type: journal_article user_id: '49063' volume: 57 year: '2023' ... --- _id: '46662' author: - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Akalan R, Eggert A, Böhm E. Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms? Journal of Service Management Research. 2022;6(1):47-63.' apa: 'Akalan, R., Eggert, A., & Böhm, E. (2022). Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms? Journal of Service Management Research, 6(1), 47–63.' bibtex: '@article{Akalan_Eggert_Böhm_2022, title={Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?}, volume={6}, number={1}, journal={Journal of Service Management Research}, author={Akalan, R. and Eggert, A. and Böhm, Eva}, year={2022}, pages={47–63} }' chicago: 'Akalan, R., A. Eggert, and Eva Böhm. “Strategic Emphasis on Service-Based Business Models during the Corona Crisis: Are Customer Solutions a Curse or Blessing for Manufacturing Firms?” Journal of Service Management Research 6, no. 1 (2022): 47–63.' ieee: 'R. Akalan, A. Eggert, and E. Böhm, “Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?,” Journal of Service Management Research, vol. 6, no. 1, pp. 47–63, 2022.' mla: 'Akalan, R., et al. “Strategic Emphasis on Service-Based Business Models during the Corona Crisis: Are Customer Solutions a Curse or Blessing for Manufacturing Firms?” Journal of Service Management Research, vol. 6, no. 1, 2022, pp. 47–63.' short: R. Akalan, A. Eggert, E. Böhm, Journal of Service Management Research 6 (2022) 47–63. date_created: 2023-08-25T07:19:43Z date_updated: 2023-08-25T10:08:10Z department: - _id: '785' extern: '1' intvolume: ' 6' issue: '1' language: - iso: eng page: 47-63 publication: Journal of Service Management Research publication_status: published status: public title: 'Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?' type: journal_article user_id: '49063' volume: 6 year: '2022' ... --- _id: '46668' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: L. full_name: Harrmann, L. last_name: Harrmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: Eggert A, Harrmann L, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. EMAC Annual Conference, Budapest, Hungary. Published online 2022. apa: Eggert, A., Harrmann, L., & Böhm, E. (2022). Digital technology usage as a driver of servitization paths in manufacturing industries. EMAC Annual Conference, Budapest, Hungary. EMAC Annual Conference, Budapest, Hungary. bibtex: '@article{Eggert_Harrmann_Böhm_2022, title={Digital technology usage as a driver of servitization paths in manufacturing industries}, journal={EMAC Annual Conference, Budapest, Hungary}, author={Eggert, A. and Harrmann, L. and Böhm, Eva}, year={2022} }' chicago: Eggert, A., L. Harrmann, and Eva Böhm. “Digital Technology Usage as a Driver of Servitization Paths in Manufacturing Industries.” EMAC Annual Conference, Budapest, Hungary, 2022. ieee: A. Eggert, L. Harrmann, and E. Böhm, “Digital technology usage as a driver of servitization paths in manufacturing industries,” EMAC Annual Conference, Budapest, Hungary, 2022. mla: Eggert, A., et al. “Digital Technology Usage as a Driver of Servitization Paths in Manufacturing Industries.” EMAC Annual Conference, Budapest, Hungary, 2022. short: A. Eggert, L. Harrmann, E. Böhm, EMAC Annual Conference, Budapest, Hungary (2022). conference: location: Budapest, Hungary name: EMAC Annual Conference date_created: 2023-08-25T07:32:10Z date_updated: 2023-08-25T10:07:24Z department: - _id: '785' extern: '1' language: - iso: eng publication: EMAC Annual Conference, Budapest, Hungary publication_status: published status: public title: Digital technology usage as a driver of servitization paths in manufacturing industries type: journal_article user_id: '49063' year: '2022' ... --- _id: '46669' author: - first_name: K. full_name: Kessing, K. last_name: Kessing - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Kessing K, Garnefeld I, Böhm E. Should manufacturers publish online reviews in their own online shops? In: EMAC Annual Conference, Budapest, Hungary. ; 2022.' apa: Kessing, K., Garnefeld, I., & Böhm, E. (2022). Should manufacturers publish online reviews in their own online shops? EMAC Annual Conference, Budapest, Hungary. EMAC Annual Conference, Budapest, Hungary. bibtex: '@inproceedings{Kessing_Garnefeld_Böhm_2022, title={Should manufacturers publish online reviews in their own online shops?}, booktitle={EMAC Annual Conference, Budapest, Hungary}, author={Kessing, K. and Garnefeld, I. and Böhm, Eva}, year={2022} }' chicago: Kessing, K., I. Garnefeld, and Eva Böhm. “Should Manufacturers Publish Online Reviews in Their Own Online Shops?” In EMAC Annual Conference, Budapest, Hungary, 2022. ieee: K. Kessing, I. Garnefeld, and E. Böhm, “Should manufacturers publish online reviews in their own online shops?,” presented at the EMAC Annual Conference, Budapest, Hungary, 2022. mla: Kessing, K., et al. “Should Manufacturers Publish Online Reviews in Their Own Online Shops?” EMAC Annual Conference, Budapest, Hungary, 2022. short: 'K. Kessing, I. Garnefeld, E. Böhm, in: EMAC Annual Conference, Budapest, Hungary, 2022.' conference: location: Budapest, Hungary name: EMAC Annual Conference date_created: 2023-08-25T07:33:06Z date_updated: 2023-08-25T10:07:18Z department: - _id: '785' extern: '1' language: - iso: eng publication: EMAC Annual Conference, Budapest, Hungary publication_status: published status: public title: Should manufacturers publish online reviews in their own online shops? type: conference user_id: '49063' year: '2022' ... --- _id: '46661' author: - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Akalan R, Böhm E, Eggert A. Servitization in the manufacturing industry: Where do we stand? Where do we come from? Journal of Service Management Research. 2022;6(3):204-213.' apa: 'Akalan, R., Böhm, E., & Eggert, A. (2022). Servitization in the manufacturing industry: Where do we stand? Where do we come from? Journal of Service Management Research, 6(3), 204–213.' bibtex: '@article{Akalan_Böhm_Eggert_2022, title={Servitization in the manufacturing industry: Where do we stand? Where do we come from?}, volume={6}, number={3}, journal={Journal of Service Management Research}, author={Akalan, R. and Böhm, Eva and Eggert, A.}, year={2022}, pages={204–213} }' chicago: 'Akalan, R., Eva Böhm, and A. Eggert. “Servitization in the Manufacturing Industry: Where Do We Stand? Where Do We Come From?” Journal of Service Management Research 6, no. 3 (2022): 204–13.' ieee: 'R. Akalan, E. Böhm, and A. Eggert, “Servitization in the manufacturing industry: Where do we stand? Where do we come from?,” Journal of Service Management Research, vol. 6, no. 3, pp. 204–213, 2022.' mla: 'Akalan, R., et al. “Servitization in the Manufacturing Industry: Where Do We Stand? Where Do We Come From?” Journal of Service Management Research, vol. 6, no. 3, 2022, pp. 204–13.' short: R. Akalan, E. Böhm, A. Eggert, Journal of Service Management Research 6 (2022) 204–213. date_created: 2023-08-25T07:18:46Z date_updated: 2023-08-25T10:08:15Z department: - _id: '785' extern: '1' intvolume: ' 6' issue: '3' language: - iso: eng page: 204-213 publication: Journal of Service Management Research publication_status: published status: public title: 'Servitization in the manufacturing industry: Where do we stand? Where do we come from?' type: journal_article user_id: '49063' volume: 6 year: '2022' ... --- _id: '46634' author: - first_name: Sascha full_name: Alavi, Sascha last_name: Alavi - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Johannes full_name: Habel, Johannes last_name: Habel - first_name: Jan full_name: Wieseke, Jan last_name: Wieseke - first_name: Christian full_name: Schmitz, Christian last_name: Schmitz - first_name: Felix full_name: Brüggemann, Felix last_name: Brüggemann citation: ama: Alavi S, Böhm E, Habel J, Wieseke J, Schmitz C, Brüggemann F. The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management. 2022;39(3):445-463. doi:10.1111/jpim.12600 apa: Alavi, S., Böhm, E., Habel, J., Wieseke, J., Schmitz, C., & Brüggemann, F. (2022). The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management, 39(3), 445–463. https://doi.org/10.1111/jpim.12600 bibtex: '@article{Alavi_Böhm_Habel_Wieseke_Schmitz_Brüggemann_2022, title={The ambivalent role of monetary sales incentives in service innovation selling}, volume={39}, DOI={10.1111/jpim.12600}, number={3}, journal={Journal of Product Innovation Management}, publisher={Wiley}, author={Alavi, Sascha and Böhm, Eva and Habel, Johannes and Wieseke, Jan and Schmitz, Christian and Brüggemann, Felix}, year={2022}, pages={445–463} }' chicago: 'Alavi, Sascha, Eva Böhm, Johannes Habel, Jan Wieseke, Christian Schmitz, and Felix Brüggemann. “The Ambivalent Role of Monetary Sales Incentives in Service Innovation Selling.” Journal of Product Innovation Management 39, no. 3 (2022): 445–63. https://doi.org/10.1111/jpim.12600.' ieee: 'S. Alavi, E. Böhm, J. Habel, J. Wieseke, C. Schmitz, and F. Brüggemann, “The ambivalent role of monetary sales incentives in service innovation selling,” Journal of Product Innovation Management, vol. 39, no. 3, pp. 445–463, 2022, doi: 10.1111/jpim.12600.' mla: Alavi, Sascha, et al. “The Ambivalent Role of Monetary Sales Incentives in Service Innovation Selling.” Journal of Product Innovation Management, vol. 39, no. 3, Wiley, 2022, pp. 445–63, doi:10.1111/jpim.12600. short: S. Alavi, E. Böhm, J. Habel, J. Wieseke, C. Schmitz, F. Brüggemann, Journal of Product Innovation Management 39 (2022) 445–463. date_created: 2023-08-22T12:59:21Z date_updated: 2023-09-01T10:10:35Z department: - _id: '785' doi: 10.1111/jpim.12600 extern: '1' intvolume: ' 39' issue: '3' keyword: - Management of Technology and Innovation - Strategy and Management language: - iso: eng page: 445-463 publication: Journal of Product Innovation Management publication_identifier: issn: - 0737-6782 - 1540-5885 publication_status: published publisher: Wiley status: public title: The ambivalent role of monetary sales incentives in service innovation selling type: journal_article user_id: '49063' volume: 39 year: '2022' ... --- _id: '46660' author: - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: H. full_name: Holzmüller, H. last_name: Holzmüller - first_name: T full_name: Schaefers, T last_name: Schaefers - first_name: Lena full_name: Steinhoff, Lena id: '4336' last_name: Steinhoff - first_name: D. full_name: Woisetschläger, D. last_name: Woisetschläger citation: ama: 'Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. SMR - Journal of Service Management Research. 2022;6(4):216-231.' apa: 'Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff, L., & Woisetschläger, D. (2022). Exploring the customer journey of voice commerce: A research agenda. SMR - Journal of Service Management Research, 6(4), 216–231.' bibtex: '@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={SMR - Journal of Service Management Research}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }' chicago: 'Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff, and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” SMR - Journal of Service Management Research 6, no. 4 (2022): 216–31.' ieee: 'E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” SMR - Journal of Service Management Research, vol. 6, no. 4, pp. 216–231, 2022.' mla: 'Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” SMR - Journal of Service Management Research, vol. 6, no. 4, 2022, pp. 216–31.' short: E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231. date_created: 2023-08-25T07:17:47Z date_updated: 2024-12-13T11:00:02Z department: - _id: '785' extern: '1' intvolume: ' 6' issue: '4' language: - iso: eng page: 216-231 publication: SMR - Journal of Service Management Research publication_status: published status: public title: 'Exploring the customer journey of voice commerce: A research agenda' type: journal_article user_id: '3043' volume: 6 year: '2022' ... --- _id: '46670' author: - first_name: L. full_name: Harrmann, L. last_name: Harrmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.' apa: Harrmann, L., Böhm, E., & Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies. 2021 AMA Winter Academic Conference. 2021 AMA Winter Academic Conference. bibtex: '@inproceedings{Harrmann_Böhm_Eggert_2021, title={Exploring the paths towards service growth in manufacturing companies}, booktitle={2021 AMA Winter Academic Conference}, author={Harrmann, L. and Böhm, Eva and Eggert, A.}, year={2021} }' chicago: Harrmann, L., Eva Böhm, and A. Eggert. “Exploring the Paths towards Service Growth in Manufacturing Companies.” In 2021 AMA Winter Academic Conference, 2021. ieee: L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service growth in manufacturing companies,” presented at the 2021 AMA Winter Academic Conference, 2021. mla: Harrmann, L., et al. “Exploring the Paths towards Service Growth in Manufacturing Companies.” 2021 AMA Winter Academic Conference, 2021. short: 'L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference, 2021.' conference: name: 2021 AMA Winter Academic Conference date_created: 2023-08-25T07:34:06Z date_updated: 2023-08-25T10:07:10Z department: - _id: '785' language: - iso: eng publication: 2021 AMA Winter Academic Conference publication_status: published status: public title: Exploring the paths towards service growth in manufacturing companies type: conference user_id: '49063' year: '2021' ... --- _id: '41338' abstract: - lang: eng text: AbstractThis study explains how manufacturers tackle the critical managerial challenge of transforming a product-focused sales force to undertake solution selling. Through an application of configurational theory, the authors explain how individual and organizational conditions combine to determine salespeople’s engagement in solution selling. Multilevel, multisource data from the sales organization of a global supplier of building solutions represent input from salespeople (N = 184), solution champions (N = 23), and sales managers (N = 26). A fuzzy set qualitative comparative analysis reveals no single, optimal way to overcome transformation challenges. Rather, consistent with prior research, solution selling requires certain types of salespeople, because value-based selling is a necessary condition for successful engagement. Beyond this foundational condition, a heterogeneous sales force can be engaged, as long as the organization provides appropriate support that is tailored to individual salespersons’ needs. The findings affirm that this viable support can come from either sales managers or solution champions. author: - first_name: Anna full_name: Salonen, Anna last_name: Salonen - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Ari full_name: Virtanen, Ari last_name: Virtanen - first_name: Risto full_name: Rajala, Risto last_name: Rajala citation: ama: 'Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science. 2021;49(1):139-163. doi:10.1007/s11747-020-00729-z' apa: 'Salonen, A., Terho, H., Böhm, E., Virtanen, A., & Rajala, R. (2021). Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science, 49(1), 139–163. https://doi.org/10.1007/s11747-020-00729-z' bibtex: '@article{Salonen_Terho_Böhm_Virtanen_Rajala_2021, title={Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions}, volume={49}, DOI={10.1007/s11747-020-00729-z}, number={1}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Salonen, Anna and Terho, Harri and Böhm, Eva and Virtanen, Ari and Rajala, Risto}, year={2021}, pages={139–163} }' chicago: 'Salonen, Anna, Harri Terho, Eva Böhm, Ari Virtanen, and Risto Rajala. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 139–63. https://doi.org/10.1007/s11747-020-00729-z.' ieee: 'A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi: 10.1007/s11747-020-00729-z.' mla: 'Salonen, Anna, et al. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.” Journal of the Academy of Marketing Science, vol. 49, no. 1, Springer Science and Business Media LLC, 2021, pp. 139–63, doi:10.1007/s11747-020-00729-z.' short: A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy of Marketing Science 49 (2021) 139–163. date_created: 2023-02-01T08:30:20Z date_updated: 2023-09-01T10:15:17Z department: - _id: '785' doi: 10.1007/s11747-020-00729-z extern: '1' intvolume: ' 49' issue: '1' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 139-163 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions' type: journal_article user_id: '49063' volume: 49 year: '2021' ... --- _id: '41337' abstract: - lang: eng text: AbstractOnline reviews have profound impacts on firm success in terms of sales volume and how much customers are willing to pay, yet firms remain highly dependent on customers’ voluntary contributions. A popular way to increase the number of online reviews is to use product testing programs, which offer participants free products in exchange for writing reviews. Firms that employ this practice generally hope to increase review quality and secure higher product rating scores. However, a qualitative study, experimental study, and multilevel analysis of a field study dataset of more than 200,000 online reviews by product testers combine to reveal that product testing programs do not necessarily generate higher quality reviews, nor better product ratings. Only in certain circumstances (e.g., higher priced products) does offering a product testing program generate these benefits for the firm. Therefore, companies should consider carefully if and when they want to offer product testing programs. author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Tabea full_name: Krah, Tabea last_name: Krah - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Dwayne D. full_name: Gremler, Dwayne D. last_name: Gremler citation: ama: 'Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6' apa: 'Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722. https://doi.org/10.1007/s11747-021-00770-6' bibtex: '@article{Garnefeld_Krah_Böhm_Gremler_2021, title={Online reviews generated through product testing: can more favorable reviews be enticed with free products?}, volume={49}, DOI={10.1007/s11747-021-00770-6}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Krah, Tabea and Böhm, Eva and Gremler, Dwayne D.}, year={2021}, pages={703–722} }' chicago: 'Garnefeld, Ina, Tabea Krah, Eva Böhm, and Dwayne D. Gremler. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science 49, no. 4 (2021): 703–22. https://doi.org/10.1007/s11747-021-00770-6.' ieee: 'I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,” Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi: 10.1007/s11747-021-00770-6.' mla: 'Garnefeld, Ina, et al. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?” Journal of the Academy of Marketing Science, vol. 49, no. 4, Springer Science and Business Media LLC, 2021, pp. 703–22, doi:10.1007/s11747-021-00770-6.' short: I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, Journal of the Academy of Marketing Science 49 (2021) 703–722. date_created: 2023-02-01T08:29:53Z date_updated: 2023-09-01T10:12:36Z department: - _id: '785' doi: 10.1007/s11747-021-00770-6 extern: '1' intvolume: ' 49' issue: '4' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 703-722 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Online reviews generated through product testing: can more favorable reviews be enticed with free products?' type: journal_article user_id: '49063' volume: 49 year: '2021' ... --- _id: '46635' author: - first_name: Tobias full_name: Schaefers, Tobias last_name: Schaefers - first_name: Stefan full_name: Ruffer, Stefan last_name: Ruffer - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Schaefers T, Ruffer S, Böhm E. Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management. 2021;93:466-481. doi:10.1016/j.indmarman.2020.06.002' apa: 'Schaefers, T., Ruffer, S., & Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management, 93, 466–481. https://doi.org/10.1016/j.indmarman.2020.06.002' bibtex: '@article{Schaefers_Ruffer_Böhm_2021, title={Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration}, volume={93}, DOI={10.1016/j.indmarman.2020.06.002}, journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Schaefers, Tobias and Ruffer, Stefan and Böhm, Eva}, year={2021}, pages={466–481} }' chicago: 'Schaefers, Tobias, Stefan Ruffer, and Eva Böhm. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial Marketing Management 93 (2021): 466–81. https://doi.org/10.1016/j.indmarman.2020.06.002.' ieee: 'T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,” Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi: 10.1016/j.indmarman.2020.06.002.' mla: 'Schaefers, Tobias, et al. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.” Industrial Marketing Management, vol. 93, Elsevier BV, 2021, pp. 466–81, doi:10.1016/j.indmarman.2020.06.002.' short: T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021) 466–481. date_created: 2023-08-22T13:22:58Z date_updated: 2023-09-01T10:13:53Z department: - _id: '785' doi: 10.1016/j.indmarman.2020.06.002 extern: '1' intvolume: ' 93' keyword: - Marketing language: - iso: eng page: 466-481 publication: Industrial Marketing Management publication_identifier: issn: - 0019-8501 publication_status: published publisher: Elsevier BV status: public title: 'Outcome-based contracting from the customers'' perspective: A means-end chain analytical exploration' type: journal_article user_id: '49063' volume: 93 year: '2021' ... --- _id: '46689' author: - first_name: I. full_name: Garnefeld, I. last_name: Garnefeld - first_name: T. full_name: Krah, T. last_name: Krah - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: D. D. full_name: Gremler, D. D. last_name: Gremler citation: ama: 'Garnefeld I, Krah T, Böhm E, Gremler DD. Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.' apa: Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2020). Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). 2020 AMA Winter Academic Conference, San Diego, CA. 2020 AMA Winter Academic Conference, San Diego, CA. bibtex: '@inproceedings{Garnefeld_Krah_Böhm_Gremler_2020, title={Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)}, booktitle={2020 AMA Winter Academic Conference, San Diego, CA}, author={Garnefeld, I. and Krah, T. and Böhm, Eva and Gremler, D. D.}, year={2020} }' chicago: Garnefeld, I., T. Krah, Eva Böhm, and D. D. Gremler. “Do Product Testing Programs Lead to More Favorable Online Reviews? (Ausgezeichnet Mit Best Paper Award).” In 2020 AMA Winter Academic Conference, San Diego, CA, 2020. ieee: I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award),” presented at the 2020 AMA Winter Academic Conference, San Diego, CA, 2020. mla: Garnefeld, I., et al. “Do Product Testing Programs Lead to More Favorable Online Reviews? (Ausgezeichnet Mit Best Paper Award).” 2020 AMA Winter Academic Conference, San Diego, CA, 2020. short: 'I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.' conference: location: San Diego, CA name: 2020 AMA Winter Academic Conference date_created: 2023-08-25T09:14:31Z date_updated: 2023-08-25T10:04:29Z department: - _id: '785' language: - iso: eng publication: 2020 AMA Winter Academic Conference, San Diego, CA publication_status: published status: public title: Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award) type: conference user_id: '49063' year: '2020' ... --- _id: '46690' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: H. full_name: Gebauer, H. last_name: Gebauer citation: ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Manufacturers’ service growth through mergers and acquisitions – An event study. In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.' apa: Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2020). Manufacturers’ service growth through mergers and acquisitions – An event study. 2020 AMA Winter Academic Conference, San Diego, CA. 2020 AMA Winter Academic Conference, San Diego, CA. bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2020, title={Manufacturers’ service growth through mergers and acquisitions – An event study}, booktitle={2020 AMA Winter Academic Conference, San Diego, CA}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2020} }' chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Manufacturers’ Service Growth through Mergers and Acquisitions – An Event Study.” In 2020 AMA Winter Academic Conference, San Diego, CA, 2020. ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Manufacturers’ service growth through mergers and acquisitions – An event study,” presented at the 2020 AMA Winter Academic Conference, San Diego, CA, 2020. mla: Eggert, A., et al. “Manufacturers’ Service Growth through Mergers and Acquisitions – An Event Study.” 2020 AMA Winter Academic Conference, San Diego, CA, 2020. short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.' conference: location: San Diego, CA name: 2020 AMA Winter Academic Conference date_created: 2023-08-25T09:15:46Z date_updated: 2023-08-25T10:04:21Z department: - _id: '785' language: - iso: eng publication: 2020 AMA Winter Academic Conference, San Diego, CA publication_status: published status: public title: Manufacturers’ service growth through mergers and acquisitions – An event study type: conference user_id: '49063' year: '2020' ... --- _id: '46636' author: - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Harri full_name: Terho, Harri last_name: Terho - first_name: Wolfgang full_name: Ulaga, Wolfgang last_name: Ulaga - first_name: Alexander full_name: Haas, Alexander last_name: Haas citation: ama: Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management. 2020;40(3):180-197. doi:10.1080/08853134.2020.1778484 apa: Böhm, E., Eggert, A., Terho, H., Ulaga, W., & Haas, A. (2020). Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management, 40(3), 180–197. https://doi.org/10.1080/08853134.2020.1778484 bibtex: '@article{Böhm_Eggert_Terho_Ulaga_Haas_2020, title={Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling}, volume={40}, DOI={10.1080/08853134.2020.1778484}, number={3}, journal={Journal of Personal Selling and Sales Management}, publisher={Informa UK Limited}, author={Böhm, Eva and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang and Haas, Alexander}, year={2020}, pages={180–197} }' chicago: 'Böhm, Eva, Andreas Eggert, Harri Terho, Wolfgang Ulaga, and Alexander Haas. “Drivers and Outcomes of Salespersons’ Value Opportunity Recognition Competence in Solution Selling.” Journal of Personal Selling and Sales Management 40, no. 3 (2020): 180–97. https://doi.org/10.1080/08853134.2020.1778484.' ieee: 'E. Böhm, A. Eggert, H. Terho, W. Ulaga, and A. Haas, “Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling,” Journal of Personal Selling and Sales Management, vol. 40, no. 3, pp. 180–197, 2020, doi: 10.1080/08853134.2020.1778484.' mla: Böhm, Eva, et al. “Drivers and Outcomes of Salespersons’ Value Opportunity Recognition Competence in Solution Selling.” Journal of Personal Selling and Sales Management, vol. 40, no. 3, Informa UK Limited, 2020, pp. 180–97, doi:10.1080/08853134.2020.1778484. short: E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, Journal of Personal Selling and Sales Management 40 (2020) 180–197. date_created: 2023-08-22T13:24:08Z date_updated: 2023-09-05T22:15:36Z department: - _id: '785' doi: 10.1080/08853134.2020.1778484 intvolume: ' 40' issue: '3' keyword: - Management of Technology and Innovation - Human Factors and Ergonomics language: - iso: eng page: 180-197 publication: Journal of Personal Selling and Sales Management publication_identifier: issn: - 0885-3134 - 1557-7813 publication_status: published publisher: Informa UK Limited status: public title: Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling type: journal_article user_id: '14931' volume: 40 year: '2020' ... --- _id: '46675' author: - first_name: A. full_name: Eggert, A. last_name: Eggert - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: R. full_name: Akalan, R. last_name: Akalan - first_name: H. full_name: Gebauer, H. last_name: Gebauer citation: ama: 'Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.' apa: Eggert, A., Böhm, E., Akalan, R., & Gebauer, H. (2019). Service growth by acquisition – An event study. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. bibtex: '@inproceedings{Eggert_Böhm_Akalan_Gebauer_2019, title={Service growth by acquisition – An event study}, booktitle={9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin}, author={Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H.}, year={2019} }' chicago: Eggert, A., Eva Böhm, R. Akalan, and H. Gebauer. “Service Growth by Acquisition – An Event Study.” In 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. ieee: A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. mla: Eggert, A., et al. “Service Growth by Acquisition – An Event Study.” 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019. short: 'A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.' conference: location: Berlin name: 9th BMM-EMAC Biennial International Conference on Business Market Management date_created: 2023-08-25T08:48:48Z date_updated: 2023-08-25T10:07:03Z department: - _id: '785' language: - iso: eng publication: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin publication_status: published status: public title: Service growth by acquisition – An event study type: conference user_id: '49063' year: '2019' ... --- _id: '41339' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Markus full_name: Husemann-Kopetzky, Markus last_name: Husemann-Kopetzky - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 citation: ama: 'Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x' apa: 'Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., & Böhm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595–616. https://doi.org/10.1007/s11747-019-00653-x' bibtex: '@article{Garnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title={Exploring the link between payment schemes and customer fraud: a mental accounting perspective}, volume={47}, DOI={10.1007/s11747-019-00653-x}, number={4}, journal={Journal of the Academy of Marketing Science}, publisher={Springer Science and Business Media LLC}, author={Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}, year={2019}, pages={595–616} }' chicago: 'Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science 47, no. 4 (2019): 595–616. https://doi.org/10.1007/s11747-019-00653-x.' ieee: 'I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi: 10.1007/s11747-019-00653-x.' mla: 'Garnefeld, Ina, et al. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.” Journal of the Academy of Marketing Science, vol. 47, no. 4, Springer Science and Business Media LLC, 2019, pp. 595–616, doi:10.1007/s11747-019-00653-x.' short: I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616. date_created: 2023-02-01T08:30:38Z date_updated: 2023-09-01T10:16:40Z department: - _id: '785' doi: 10.1007/s11747-019-00653-x intvolume: ' 47' issue: '4' keyword: - Marketing - Economics and Econometrics - Business and International Management language: - iso: eng page: 595-616 publication: Journal of the Academy of Marketing Science publication_identifier: issn: - 0092-0703 - 1552-7824 publication_status: published publisher: Springer Science and Business Media LLC status: public title: 'Exploring the link between payment schemes and customer fraud: a mental accounting perspective' type: journal_article user_id: '49063' volume: 47 year: '2019' ... --- _id: '46678' author: - first_name: S. full_name: Henkelmann, S. last_name: Henkelmann - first_name: Eva full_name: Böhm, Eva id: '3043' last_name: Böhm orcid: 0000-0001-6053-1012 - first_name: C. full_name: Cramer, C. last_name: Cramer - first_name: A. full_name: Eggert, A. last_name: Eggert citation: ama: 'Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.' apa: 'Henkelmann, S., Böhm, E., Cramer, C., & Eggert, A. (2018). The bright and dark side of service quality signals: A contingency perspective. 2018 AMA Winter Academic Conference, New Orleans, FL. 2018 AMA Winter Academic Conference, New Orleans, FL.' bibtex: '@inproceedings{Henkelmann_Böhm_Cramer_Eggert_2018, title={The bright and dark side of service quality signals: A contingency perspective}, booktitle={2018 AMA Winter Academic Conference, New Orleans, FL}, author={Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A.}, year={2018} }' chicago: 'Henkelmann, S., Eva Böhm, C. Cramer, and A. Eggert. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” In 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' ieee: 'S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' mla: 'Henkelmann, S., et al. “The Bright and Dark Side of Service Quality Signals: A Contingency Perspective.” 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' short: 'S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.' conference: location: New Orleans, FL name: 2018 AMA Winter Academic Conference date_created: 2023-08-25T08:52:20Z date_updated: 2023-08-25T10:06:42Z department: - _id: '785' language: - iso: eng publication: 2018 AMA Winter Academic Conference, New Orleans, FL publication_status: published status: public title: 'The bright and dark side of service quality signals: A contingency perspective' type: conference user_id: '49063' year: '2018' ...