---
_id: '46677'
author:
- first_name: A.
full_name: Salonen, A.
last_name: Salonen
- first_name: H.
full_name: Terho, H.
last_name: Terho
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: R.
full_name: Rajala, R.
last_name: Rajala
- first_name: A.
full_name: Virtanen, A.
last_name: Virtanen
citation:
ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused
salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK.
; 2018.'
apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). How
to transform a product-focused salesforce to solution sales? 47rd EMAC Annual
Conference, Glasgow, UK. 47rd EMAC Annual Conference, Glasgow, UK.
bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={How to transform
a product-focused salesforce to solution sales?}, booktitle={47rd EMAC Annual
Conference, Glasgow, UK}, author={Salonen, A. and Terho, H. and Böhm, Eva and
Rajala, R. and Virtanen, A.}, year={2018} }'
chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “How to Transform
a Product-Focused Salesforce to Solution Sales?” In 47rd EMAC Annual Conference,
Glasgow, UK, 2018.
ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform
a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual
Conference, Glasgow, UK, 2018.
mla: Salonen, A., et al. “How to Transform a Product-Focused Salesforce to Solution
Sales?” 47rd EMAC Annual Conference, Glasgow, UK, 2018.
short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual
Conference, Glasgow, UK, 2018.'
conference:
location: Glasgow, UK
name: 47rd EMAC Annual Conference
date_created: 2023-08-25T08:51:12Z
date_updated: 2023-08-25T10:06:49Z
department:
- _id: '785'
language:
- iso: eng
publication: 47rd EMAC Annual Conference, Glasgow, UK
publication_status: published
status: public
title: How to transform a product-focused salesforce to solution sales?
type: conference
user_id: '49063'
year: '2018'
...
---
_id: '46676'
author:
- first_name: A.
full_name: Salonen, A.
last_name: Salonen
- first_name: H.
full_name: Terho, H.
last_name: Terho
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: R.
full_name: Rajala, R.
last_name: Rajala
- first_name: A.
full_name: Virtanen, A.
last_name: Virtanen
citation:
ama: 'Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented
salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge,
MA. ; 2018.'
apa: Salonen, A., Terho, H., Böhm, E., Rajala, R., & Virtanen, A. (2018). Engaging
a product-oriented salesforce in solution sales. ISBM 2018 Academic Conference,
Cambridge, MA. ISBM 2018 Academic Conference, Cambridge, MA.
bibtex: '@inproceedings{Salonen_Terho_Böhm_Rajala_Virtanen_2018, title={Engaging
a product-oriented salesforce in solution sales}, booktitle={ISBM 2018 Academic
Conference, Cambridge, MA}, author={Salonen, A. and Terho, H. and Böhm, Eva and
Rajala, R. and Virtanen, A.}, year={2018} }'
chicago: Salonen, A., H. Terho, Eva Böhm, R. Rajala, and A. Virtanen. “Engaging
a Product-Oriented Salesforce in Solution Sales.” In ISBM 2018 Academic Conference,
Cambridge, MA, 2018.
ieee: A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented
salesforce in solution sales,” presented at the ISBM 2018 Academic Conference,
Cambridge, MA, 2018.
mla: Salonen, A., et al. “Engaging a Product-Oriented Salesforce in Solution Sales.”
ISBM 2018 Academic Conference, Cambridge, MA, 2018.
short: 'A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic
Conference, Cambridge, MA, 2018.'
conference:
location: Cambridge, MA
name: ISBM 2018 Academic Conference
date_created: 2023-08-25T08:50:00Z
date_updated: 2023-08-25T10:10:35Z
department:
- _id: '785'
language:
- iso: eng
publication: ISBM 2018 Academic Conference, Cambridge, MA
publication_status: published
status: public
title: Engaging a product-oriented salesforce in solution sales
type: conference
user_id: '49063'
year: '2018'
...
---
_id: '41340'
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Lena
full_name: Klimke, Lena
last_name: Klimke
- first_name: Andrea
full_name: Oestreich, Andrea
last_name: Oestreich
citation:
ama: 'Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now
it is back: customer reactions to ex post time extensions of sales promotions.
Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y'
apa: 'Garnefeld, I., Böhm, E., Klimke, L., & Oestreich, A. (2018). I thought
it was over, but now it is back: customer reactions to ex post time extensions
of sales promotions. Journal of the Academy of Marketing Science, 46(6),
1133–1147. https://doi.org/10.1007/s11747-018-0600-y'
bibtex: '@article{Garnefeld_Böhm_Klimke_Oestreich_2018, title={I thought it was
over, but now it is back: customer reactions to ex post time extensions of sales
promotions}, volume={46}, DOI={10.1007/s11747-018-0600-y},
number={6}, journal={Journal of the Academy of Marketing Science}, publisher={Springer
Science and Business Media LLC}, author={Garnefeld, Ina and Böhm, Eva and Klimke,
Lena and Oestreich, Andrea}, year={2018}, pages={1133–1147} }'
chicago: 'Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought
It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions
of Sales Promotions.” Journal of the Academy of Marketing Science 46, no.
6 (2018): 1133–47. https://doi.org/10.1007/s11747-018-0600-y.'
ieee: 'I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over,
but now it is back: customer reactions to ex post time extensions of sales promotions,”
Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147,
2018, doi: 10.1007/s11747-018-0600-y.'
mla: 'Garnefeld, Ina, et al. “I Thought It Was over, but Now It Is Back: Customer
Reactions to Ex Post Time Extensions of Sales Promotions.” Journal of the Academy
of Marketing Science, vol. 46, no. 6, Springer Science and Business Media
LLC, 2018, pp. 1133–47, doi:10.1007/s11747-018-0600-y.'
short: I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of
Marketing Science 46 (2018) 1133–1147.
date_created: 2023-02-01T08:30:59Z
date_updated: 2023-09-01T10:17:15Z
department:
- _id: '785'
doi: 10.1007/s11747-018-0600-y
intvolume: ' 46'
issue: '6'
keyword:
- Marketing
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 1133-1147
publication: Journal of the Academy of Marketing Science
publication_identifier:
issn:
- 0092-0703
- 1552-7824
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'I thought it was over, but now it is back: customer reactions to ex post time
extensions of sales promotions'
type: journal_article
user_id: '49063'
volume: 46
year: '2018'
...
---
_id: '46679'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: L.
full_name: Feider, L.
last_name: Feider
citation:
ama: 'Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods
reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter
Academic Conference, Orlando, FL. ; 2017.'
apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2017). Managing the necessary evil:
Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award).
2017 AMA Winter Academic Conference, Orlando, FL. 2017 AMA Winter Academic
Conference, Orlando, FL.'
bibtex: '@inproceedings{Garnefeld_Böhm_Feider_2017, title={Managing the necessary
evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper
Award)}, booktitle={2017 AMA Winter Academic Conference, Orlando, FL}, author={Garnefeld,
I. and Böhm, Eva and Feider, L.}, year={2017} }'
chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Managing the Necessary Evil:
Can Payment Methods Reduce Product Returns (Ausgezeichnet Mit Best Paper Award).”
In 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Managing the necessary evil: Can payment
methods reduce product returns (ausgezeichnet mit Best Paper Award),” presented
at the 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
mla: 'Garnefeld, I., et al. “Managing the Necessary Evil: Can Payment Methods Reduce
Product Returns (Ausgezeichnet Mit Best Paper Award).” 2017 AMA Winter Academic
Conference, Orlando, FL, 2017.'
short: 'I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:53:58Z
date_updated: 2023-08-25T10:06:35Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet
mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46680'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of
a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL.
; 2017.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2017). Service Awards: Do They Help
or Harm in Case of a Service Failure? 2017 AMA Winter Academic Conference,
Orlando, FL. 2017 AMA Winter Academic Conference, Orlando, FL.'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2017, title={Service Awards: Do They
Help or Harm in Case of a Service Failure?}, booktitle={2017 AMA Winter Academic
Conference, Orlando, FL}, author={Cramer, C. and Böhm, Eva and Eggert, A.}, year={2017}
}'
chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Service Awards: Do They Help or
Harm in Case of a Service Failure?” In 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Service Awards: Do They Help or Harm
in Case of a Service Failure?,” presented at the 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
mla: 'Cramer, C., et al. “Service Awards: Do They Help or Harm in Case of a Service
Failure?” 2017 AMA Winter Academic Conference, Orlando, FL, 2017.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference,
Orlando, FL, 2017.'
conference:
location: Orlando, FL
name: 2017 AMA Winter Academic Conference
date_created: 2023-08-25T08:55:01Z
date_updated: 2023-08-25T10:06:14Z
department:
- _id: '785'
language:
- iso: eng
publication: 2017 AMA Winter Academic Conference, Orlando, FL
publication_status: published
status: public
title: 'Service Awards: Do They Help or Harm in Case of a Service Failure?'
type: conference
user_id: '49063'
year: '2017'
...
---
_id: '46638'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Böhm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 66, 42–55. https://doi.org/10.1016/j.indmarman.2017.06.015'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Böhm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
volume={66}, DOI={10.1016/j.indmarman.2017.06.015},
journal={Industrial Marketing Management}, publisher={Elsevier BV}, author={Terho,
Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva},
year={2017}, pages={42–55} }'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Böhm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management 66 (2017):
42–55. https://doi.org/10.1016/j.indmarman.2017.06.015.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi: 10.1016/j.indmarman.2017.06.015.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
vol. 66, Elsevier BV, 2017, pp. 42–55, doi:10.1016/j.indmarman.2017.06.015.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management
66 (2017) 42–55.
date_created: 2023-08-22T13:27:16Z
date_updated: 2023-09-01T10:17:45Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2017.06.015
intvolume: ' 66'
keyword:
- Marketing
language:
- iso: eng
page: 42-55
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '49063'
volume: 66
year: '2017'
...
---
_id: '46639'
abstract:
- lang: eng
text: "\r\nPurpose\r\nMany
manufacturing firms entrust partners to provide services on their behalf. However,
it is not clear whether and when firms can capture the potential value advantages
of outsourcing business services. The purpose of this paper is to investigate
the effects of different types of business service outsourcing on firm value.\r\n\r\n\r\nDesign/methodology/approach\r\nThe
paper uses event study methodology to estimate the impact of business service
outsourcing announcements on abnormal returns of publicly traded manufacturing
companies in Europe.\r\n\r\n\r\nFindings\r\nExternal
service outsourcing that directly affects the company’s customers leads to more
favorable outcomes than internal service outsourcing. This effect is contingent
on the strategic outsourcing intention, the service’s reliance on technology,
and the choice of the outsourcing partner.\r\n\r\n\r\nResearch limitations/implications\r\nFindings
show that firm value depends critically on the service value it delivers to customers.
Future research could explore further contingency variables, and investigate the
role of service outsourcing networks and relationships.\r\n\r\n\r\nPractical implications\r\nThe
insights of this study help managers to decide why, how, and to whom they should
outsource their business services, as well as how to justify their outsourcing
decisions, and how to communicate them toward the financial markets.\r\n\r\n\r\nOriginality/value\r\nThis
research sheds light on the value implications of outsourcing decisions. Two types
of business service outsourcing are distinguished, namely, internal and external.
Furthermore, the study enhances our understanding of a contingency perspective
on service outsourcing decisions.\r\n"
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;28(3):476-498.
doi:10.1108/josm-11-2016-0306'
apa: 'Eggert, A., Böhm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
28(3), 476–498. https://doi.org/10.1108/josm-11-2016-0306'
bibtex: '@article{Eggert_Böhm_Cramer_2017, title={Business service outsourcing in
manufacturing firms: an event study}, volume={28}, DOI={10.1108/josm-11-2016-0306},
number={3}, journal={Journal of Service Management}, publisher={Emerald}, author={Eggert,
Andreas and Böhm, Eva and Cramer, Christina}, year={2017}, pages={476–498} }'
chicago: 'Eggert, Andreas, Eva Böhm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management
28, no. 3 (2017): 476–98. https://doi.org/10.1108/josm-11-2016-0306.'
ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, vol. 28, no. 3,
pp. 476–498, 2017, doi: 10.1108/josm-11-2016-0306.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, vol. 28, no. 3, Emerald,
2017, pp. 476–98, doi:10.1108/josm-11-2016-0306.'
short: A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.
date_created: 2023-08-22T13:29:54Z
date_updated: 2023-09-01T10:18:20Z
department:
- _id: '785'
doi: 10.1108/josm-11-2016-0306
intvolume: ' 28'
issue: '3'
keyword:
- Strategy and Management
- Tourism
- Leisure and Hospitality Management
- Business
- Management and Accounting (miscellaneous)
language:
- iso: eng
page: 476-498
publication: Journal of Service Management
publication_identifier:
issn:
- 1757-5818
publication_status: published
publisher: Emerald
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '49063'
volume: 28
year: '2017'
...
---
_id: '46684'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Backhaus, C.
last_name: Backhaus
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: T.
full_name: Pitsis, T.
last_name: Pitsis
citation:
ama: 'Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding light on outcome-based contracts:
Benefits and risks from the buyers’ and sellers’ perspective. In: 2016 AMA
Winter Academic Conference, Las Vegas, NV. ; 2016.'
apa: 'Böhm, E., Backhaus, C., Eggert, A., & Pitsis, T. (2016). Shedding light
on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective.
2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic
Conference, Las Vegas, NV.'
bibtex: '@inproceedings{Böhm_Backhaus_Eggert_Pitsis_2016, title={Shedding light
on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective},
booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Böhm,
Eva and Backhaus, C. and Eggert, A. and Pitsis, T.}, year={2016} }'
chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Pitsis. “Shedding Light on Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” In 2016
AMA Winter Academic Conference, Las Vegas, NV, 2016.'
ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Pitsis, “Shedding light on outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective,” presented
at the 2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.'
mla: 'Böhm, Eva, et al. “Shedding Light on Outcome-Based Contracts: Benefits and
Risks from the Buyers’ and Sellers’ Perspective.” 2016 AMA Winter Academic
Conference, Las Vegas, NV, 2016.'
short: 'E. Böhm, C. Backhaus, A. Eggert, T. Pitsis, in: 2016 AMA Winter Academic
Conference, Las Vegas, NV, 2016.'
conference:
location: Las Vegas, NV
name: 2016 AMA Winter Academic Conference
date_created: 2023-08-25T08:59:03Z
date_updated: 2023-08-25T10:05:44Z
department:
- _id: '785'
language:
- iso: eng
publication: 2016 AMA Winter Academic Conference, Las Vegas, NV
publication_status: published
status: public
title: 'Shedding light on outcome-based contracts: Benefits and risks from the buyers’
and sellers’ perspective'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46683'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. Understanding service awards: Exploit the bright
side, avoid the dark side (ausgezeichnet mit Best Paper Award). In: 2016 AMA
Winter Academic Conference, Las Vegas, NV. ; 2016.'
apa: 'Cramer, C., Böhm, E., & Eggert, A. (2016). Understanding service awards:
Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award).
2016 AMA Winter Academic Conference, Las Vegas, NV. 2016 AMA Winter Academic
Conference, Las Vegas, NV .'
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={Understanding service awards:
Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award)},
booktitle={2016 AMA Winter Academic Conference, Las Vegas, NV}, author={Cramer,
C. and Böhm, Eva and Eggert, A.}, year={2016} }'
chicago: 'Cramer, C., Eva Böhm, and A. Eggert. “Understanding Service Awards: Exploit
the Bright Side, Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” In
2016 AMA Winter Academic Conference, Las Vegas, NV, 2016.'
ieee: 'C. Cramer, E. Böhm, and A. Eggert, “Understanding service awards: Exploit
the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award),” presented
at the 2016 AMA Winter Academic Conference, Las Vegas, NV , 2016.'
mla: 'Cramer, C., et al. “Understanding Service Awards: Exploit the Bright Side,
Avoid the Dark Side (Ausgezeichnet Mit Best Paper Award).” 2016 AMA Winter
Academic Conference, Las Vegas, NV, 2016.'
short: 'C. Cramer, E. Böhm, A. Eggert, in: 2016 AMA Winter Academic Conference,
Las Vegas, NV, 2016.'
conference:
location: 'Las Vegas, NV '
name: 2016 AMA Winter Academic Conference
date_created: 2023-08-25T08:58:08Z
date_updated: 2023-08-25T10:05:53Z
department:
- _id: '785'
language:
- iso: eng
publication: 2016 AMA Winter Academic Conference, Las Vegas, NV
publication_status: published
status: public
title: 'Understanding service awards: Exploit the bright side, avoid the dark side
(ausgezeichnet mit Best Paper Award)'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46681'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Business Service Outsourcing in Manufacturing
Firms: An Event Study. In: International Colloquium on Relationship Marketing
(ICRM), Toulouse (Nominiert Für Best Paper Award). ; 2016.'
apa: 'Eggert, A., Böhm, E., & Cramer, C. (2016). Business Service Outsourcing
in Manufacturing Firms: An Event Study. International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award).'
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2016, title={Business Service Outsourcing
in Manufacturing Firms: An Event Study}, booktitle={International Colloquium on
Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award)}, author={Eggert,
A. and Böhm, Eva and Cramer, C.}, year={2016} }'
chicago: 'Eggert, A., Eva Böhm, and C. Cramer. “Business Service Outsourcing in
Manufacturing Firms: An Event Study.” In International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.'
ieee: 'A. Eggert, E. Böhm, and C. Cramer, “Business Service Outsourcing in Manufacturing
Firms: An Event Study,” 2016.'
mla: 'Eggert, A., et al. “Business Service Outsourcing in Manufacturing Firms: An
Event Study.” International Colloquium on Relationship Marketing (ICRM), Toulouse
(Nominiert Für Best Paper Award), 2016.'
short: 'A. Eggert, E. Böhm, C. Cramer, in: International Colloquium on Relationship
Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award), 2016.'
date_created: 2023-08-25T08:55:53Z
date_updated: 2023-08-25T10:06:08Z
department:
- _id: '785'
language:
- iso: eng
publication: International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert
für Best Paper Award)
publication_status: published
status: public
title: 'Business Service Outsourcing in Manufacturing Firms: An Event Study'
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46682'
author:
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
citation:
ama: 'Cramer C, Böhm E, Eggert A. The service award paradox. In: 45rd EMAC Annual
Conference, Oslo. ; 2016.'
apa: Cramer, C., Böhm, E., & Eggert, A. (2016). The service award paradox. 45rd
EMAC Annual Conference, Oslo. 45rd EMAC Annual Conference, Oslo.
bibtex: '@inproceedings{Cramer_Böhm_Eggert_2016, title={The service award paradox},
booktitle={45rd EMAC Annual Conference, Oslo}, author={Cramer, C. and Böhm, Eva
and Eggert, A.}, year={2016} }'
chicago: Cramer, C., Eva Böhm, and A. Eggert. “The Service Award Paradox.” In 45rd
EMAC Annual Conference, Oslo, 2016.
ieee: C. Cramer, E. Böhm, and A. Eggert, “The service award paradox,” presented
at the 45rd EMAC Annual Conference, Oslo, 2016.
mla: Cramer, C., et al. “The Service Award Paradox.” 45rd EMAC Annual Conference,
Oslo, 2016.
short: 'C. Cramer, E. Böhm, A. Eggert, in: 45rd EMAC Annual Conference, Oslo, 2016.'
conference:
location: Oslo
name: 45rd EMAC Annual Conference
date_created: 2023-08-25T08:57:02Z
date_updated: 2023-08-25T10:06:02Z
department:
- _id: '785'
language:
- iso: eng
publication: 45rd EMAC Annual Conference, Oslo
publication_status: published
status: public
title: The service award paradox
type: conference
user_id: '49063'
year: '2016'
...
---
_id: '46663'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Backhaus, C.
last_name: Backhaus
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: T.
full_name: Cummins, T.
last_name: Cummins
citation:
ama: 'Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts:
Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic
Contracting and Negotiation, (ausgezeichnet mit Best Paper Award). 2016;3(1-2):128-149.'
apa: 'Böhm, E., Backhaus, C., Eggert, A., & Cummins, T. (2016). Understanding
outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective.
Journal of Strategic Contracting and Negotiation, (Ausgezeichnet Mit Best
Paper Award), 3(1–2), 128–149.'
bibtex: '@article{Böhm_Backhaus_Eggert_Cummins_2016, title={Understanding outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective}, volume={3},
number={1–2}, journal={Journal of Strategic Contracting and Negotiation, (ausgezeichnet
mit Best Paper Award)}, author={Böhm, Eva and Backhaus, C. and Eggert, A. and
Cummins, T.}, year={2016}, pages={128–149} }'
chicago: 'Böhm, Eva, C. Backhaus, A. Eggert, and T. Cummins. “Understanding Outcome-Based
Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective.” Journal
of Strategic Contracting and Negotiation, (Ausgezeichnet Mit Best Paper Award)
3, no. 1–2 (2016): 128–49.'
ieee: 'E. Böhm, C. Backhaus, A. Eggert, and T. Cummins, “Understanding outcome-based
contracts: Benefits and risks from the buyers’ and sellers’ perspective,” Journal
of Strategic Contracting and Negotiation, (ausgezeichnet mit Best Paper Award),
vol. 3, no. 1–2, pp. 128–149, 2016.'
mla: 'Böhm, Eva, et al. “Understanding Outcome-Based Contracts: Benefits and Risks
from the Buyers’ and Sellers’ Perspective.” Journal of Strategic Contracting
and Negotiation, (Ausgezeichnet Mit Best Paper Award), vol. 3, no. 1–2, 2016,
pp. 128–49.'
short: E. Böhm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting
and Negotiation, (Ausgezeichnet Mit Best Paper Award) 3 (2016) 128–149.
date_created: 2023-08-25T07:21:14Z
date_updated: 2023-08-25T10:07:59Z
department:
- _id: '785'
intvolume: ' 3'
issue: 1-2
language:
- iso: eng
page: 128-149
publication: Journal of Strategic Contracting and Negotiation, (ausgezeichnet mit
Best Paper Award)
publication_status: published
status: public
title: 'Understanding outcome-based contracts: Benefits and risks from the buyers’
and sellers’ perspective'
type: journal_article
user_id: '49063'
volume: 3
year: '2016'
...
---
_id: '46664'
author:
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: L.
full_name: Feider, L.
last_name: Feider
citation:
ama: 'Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts.
In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte
– Praktische Umsetzungen. 2nd ed. ; 2016.'
apa: 'Garnefeld, I., Böhm, E., & Feider, L. (2016). Retourenmanagement zur Steigerung
des Kundenwerts. In B. Günther, S. Helm, & A. Eggert (Eds.), Kundenwert:
Grundlagen – Innovative Konzepte – Praktische Umsetzungen (2nd ed.).'
bibtex: '@inbook{Garnefeld_Böhm_Feider_2016, edition={2}, title={Retourenmanagement
zur Steigerung des Kundenwerts}, booktitle={Kundenwert: Grundlagen – Innovative
Konzepte – Praktische Umsetzungen}, author={Garnefeld, I. and Böhm, Eva and Feider,
L.}, editor={Günther, B. and Helm, S. and Eggert, A.}, year={2016} }'
chicago: 'Garnefeld, I., Eva Böhm, and L. Feider. “Retourenmanagement zur Steigerung
des Kundenwerts.” In Kundenwert: Grundlagen – Innovative Konzepte – Praktische
Umsetzungen, edited by B. Günther, S. Helm, and A. Eggert, 2nd ed., 2016.'
ieee: 'I. Garnefeld, E. Böhm, and L. Feider, “Retourenmanagement zur Steigerung
des Kundenwerts,” in Kundenwert: Grundlagen – Innovative Konzepte – Praktische
Umsetzungen, 2nd ed., B. Günther, S. Helm, and A. Eggert, Eds. 2016.'
mla: 'Garnefeld, I., et al. “Retourenmanagement zur Steigerung des Kundenwerts.”
Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen,
edited by B. Günther et al., 2nd ed., 2016.'
short: 'I. Garnefeld, E. Böhm, L. Feider, in: B. Günther, S. Helm, A. Eggert (Eds.),
Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, 2nd ed.,
2016.'
date_created: 2023-08-25T07:22:49Z
date_updated: 2023-08-25T10:07:53Z
department:
- _id: '785'
edition: '2'
editor:
- first_name: B.
full_name: Günther, B.
last_name: Günther
- first_name: S.
full_name: Helm, S.
last_name: Helm
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
language:
- iso: ger
publication: 'Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen'
publication_status: published
status: public
title: Retourenmanagement zur Steigerung des Kundenwerts
type: book_chapter
user_id: '49063'
year: '2016'
...
---
_id: '46640'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007'
apa: 'Böhm, E., Eggert, A., & Thiesbrummel, C. (2016). Service transition: A
viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 60(1), 101–111. https://doi.org/10.1016/j.indmarman.2016.04.007'
bibtex: '@article{Böhm_Eggert_Thiesbrummel_2016, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
volume={60}, DOI={10.1016/j.indmarman.2016.04.007},
number={1}, journal={Industrial Marketing Management}, publisher={Elsevier BV},
author={Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2016},
pages={101–111} }'
chicago: 'Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management 60, no. 1 (2016): 101–11. https://doi.org/10.1016/j.indmarman.2016.04.007.'
ieee: 'E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi: 10.1016/j.indmarman.2016.04.007.'
mla: 'Böhm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies
with Deteriorating Financial Performance?” Industrial Marketing Management,
vol. 60, no. 1, Elsevier BV, 2016, pp. 101–11, doi:10.1016/j.indmarman.2016.04.007.'
short: E. Böhm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management 60 (2016)
101–111.
date_created: 2023-08-22T13:31:06Z
date_updated: 2023-09-01T10:19:09Z
department:
- _id: '785'
doi: 10.1016/j.indmarman.2016.04.007
intvolume: ' 60'
issue: '1'
keyword:
- Marketing
language:
- iso: eng
page: 101-111
publication: Industrial Marketing Management
publication_identifier:
issn:
- 0019-8501
publication_status: published
publisher: Elsevier BV
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '49063'
volume: 60
year: '2016'
...
---
_id: '46686'
author:
- first_name: L.
full_name: Feider, L.
last_name: Feider
- first_name: I.
full_name: Garnefeld, I.
last_name: Garnefeld
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
citation:
ama: 'Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective
strategy for online retailers? In: 44th EMAC Annual Conference, Leuven.
; 2015.'
apa: Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not
to return – An effective strategy for online retailers? 44th EMAC Annual Conference,
Leuven. 44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Feider_Garnefeld_Böhm_2015, title={Threatening customers
not to return – An effective strategy for online retailers?}, booktitle={44th
EMAC Annual Conference, Leuven}, author={Feider, L. and Garnefeld, I. and Böhm,
Eva}, year={2015} }'
chicago: Feider, L., I. Garnefeld, and Eva Böhm. “Threatening Customers Not to Return
– An Effective Strategy for Online Retailers?” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: L. Feider, I. Garnefeld, and E. Böhm, “Threatening customers not to return
– An effective strategy for online retailers?,” presented at the 44th EMAC Annual
Conference, Leuven, 2015.
mla: Feider, L., et al. “Threatening Customers Not to Return – An Effective Strategy
for Online Retailers?” 44th EMAC Annual Conference, Leuven, 2015.
short: 'L. Feider, I. Garnefeld, E. Böhm, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:02:51Z
date_updated: 2023-08-25T10:01:32Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Threatening customers not to return – An effective strategy for online retailers?
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46688'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing
in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to customer
service outsourcing in manufacturing firms. 2015 AMA Winter Academic Conference,
San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio, TX.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
customer service outsourcing in manufacturing firms}, booktitle={2015 AMA Winter
Academic Conference, San Antonio, TX}, author={Eggert, A. and Böhm, Eva and Cramer,
C.}, year={2015} }'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Customer
Service Outsourcing in Manufacturing Firms.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to customer service
outsourcing in manufacturing firms,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing
in Manufacturing Firms.” 2015 AMA Winter Academic Conference, San Antonio,
TX, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:12:35Z
date_updated: 2023-08-25T10:05:24Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Stock market reactions to customer service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46687'
author:
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: H.
full_name: Terho, H.
last_name: Terho
- first_name: W.
full_name: Ulaga, W.
last_name: Ulaga
- first_name: A.
full_name: Haas, A.
last_name: Haas
citation:
ama: 'Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities
in business markets. In: 2015 AMA Winter Academic Conference, San Antonio,
TX. ; 2015.'
apa: Böhm, E., Eggert, A., Terho, H., Ulaga, W., & Haas, A. (2015). Recognizing
value creation opportunities in business markets. 2015 AMA Winter Academic
Conference, San Antonio, TX. 2015 AMA Winter Academic Conference, San Antonio,
TX.
bibtex: '@inproceedings{Böhm_Eggert_Terho_Ulaga_Haas_2015, title={Recognizing value
creation opportunities in business markets}, booktitle={2015 AMA Winter Academic
Conference, San Antonio, TX}, author={Böhm, Eva and Eggert, A. and Terho, H. and
Ulaga, W. and Haas, A.}, year={2015} }'
chicago: Böhm, Eva, A. Eggert, H. Terho, W. Ulaga, and A. Haas. “Recognizing Value
Creation Opportunities in Business Markets.” In 2015 AMA Winter Academic Conference,
San Antonio, TX, 2015.
ieee: E. Böhm, A. Eggert, H. Terho, W. Ulaga, and A. Haas, “Recognizing value creation
opportunities in business markets,” presented at the 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.
mla: Böhm, Eva, et al. “Recognizing Value Creation Opportunities in Business Markets.”
2015 AMA Winter Academic Conference, San Antonio, TX, 2015.
short: 'E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, in: 2015 AMA Winter Academic
Conference, San Antonio, TX, 2015.'
conference:
location: San Antonio, TX
name: 2015 AMA Winter Academic Conference
date_created: 2023-08-25T09:11:29Z
date_updated: 2023-08-25T10:05:31Z
department:
- _id: '785'
language:
- iso: eng
publication: 2015 AMA Winter Academic Conference, San Antonio, TX
publication_status: published
status: public
title: Recognizing value creation opportunities in business markets
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46685'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Böhm, Eva
id: '3043'
last_name: Böhm
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Cramer, C.
last_name: Cramer
citation:
ama: 'Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing
in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.'
apa: Eggert, A., Böhm, E., & Cramer, C. (2015). Stock market reactions to business
service outsourcing in manufacturing firms. 44th EMAC Annual Conference, Leuven.
44th EMAC Annual Conference, Leuven.
bibtex: '@inproceedings{Eggert_Böhm_Cramer_2015, title={Stock market reactions to
business service outsourcing in manufacturing firms}, booktitle={44th EMAC Annual
Conference, Leuven}, author={Eggert, A. and Böhm, Eva and Cramer, C.}, year={2015}
}'
chicago: Eggert, A., Eva Böhm, and C. Cramer. “Stock Market Reactions to Business
Service Outsourcing in Manufacturing Firms.” In 44th EMAC Annual Conference,
Leuven, 2015.
ieee: A. Eggert, E. Böhm, and C. Cramer, “Stock market reactions to business service
outsourcing in manufacturing firms,” presented at the 44th EMAC Annual Conference,
Leuven, 2015.
mla: Eggert, A., et al. “Stock Market Reactions to Business Service Outsourcing
in Manufacturing Firms.” 44th EMAC Annual Conference, Leuven, 2015.
short: 'A. Eggert, E. Böhm, C. Cramer, in: 44th EMAC Annual Conference, Leuven,
2015.'
conference:
location: Leuven
name: 44th EMAC Annual Conference
date_created: 2023-08-25T09:00:35Z
date_updated: 2023-08-25T10:05:39Z
department:
- _id: '785'
language:
- iso: eng
publication: 44th EMAC Annual Conference, Leuven
publication_status: published
status: public
title: Stock market reactions to business service outsourcing in manufacturing firms
type: conference
user_id: '49063'
year: '2015'
...
---
_id: '46695'
author:
- first_name: A.
full_name: Eggert, A.
last_name: Eggert
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
- first_name: C.
full_name: Thiesbrummel, C.
last_name: Thiesbrummel
citation:
ama: 'Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option
for manufacturing companies with declining financial performance? In: 43rd
EMAC Annual Conference, Valencia. ; 2014.'
apa: 'Eggert, A., Münkhoff, E., & Thiesbrummel, C. (2014). Service transition:
A viable option for manufacturing companies with declining financial performance?
43rd EMAC Annual Conference, Valencia. 43rd EMAC Annual Conference, Valencia.'
bibtex: '@inproceedings{Eggert_Münkhoff_Thiesbrummel_2014, title={Service transition:
A viable option for manufacturing companies with declining financial performance?},
booktitle={43rd EMAC Annual Conference, Valencia}, author={Eggert, A. and Münkhoff,
Eva and Thiesbrummel, C.}, year={2014} }'
chicago: 'Eggert, A., Eva Münkhoff, and C. Thiesbrummel. “Service Transition: A
Viable Option for Manufacturing Companies with Declining Financial Performance?”
In 43rd EMAC Annual Conference, Valencia, 2014.'
ieee: 'A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Service transition: A viable
option for manufacturing companies with declining financial performance?,” presented
at the 43rd EMAC Annual Conference, Valencia, 2014.'
mla: 'Eggert, A., et al. “Service Transition: A Viable Option for Manufacturing
Companies with Declining Financial Performance?” 43rd EMAC Annual Conference,
Valencia, 2014.'
short: 'A. Eggert, E. Münkhoff, C. Thiesbrummel, in: 43rd EMAC Annual Conference,
Valencia, 2014.'
conference:
location: Valencia
name: 43rd EMAC Annual Conference
date_created: 2023-08-25T09:22:13Z
date_updated: 2023-08-25T10:03:57Z
department:
- _id: '785'
language:
- iso: eng
publication: 43rd EMAC Annual Conference, Valencia
publication_status: published
status: public
title: 'Service transition: A viable option for manufacturing companies with declining
financial performance?'
type: conference
user_id: '49063'
year: '2014'
...
---
_id: '46692'
author:
- first_name: V.
full_name: Kanuri, V.
last_name: Kanuri
- first_name: Eva
full_name: Münkhoff, Eva
id: '3043'
last_name: Münkhoff
orcid: 0000-0001-6053-1012
- first_name: L. K.
full_name: Scheer, L. K.
last_name: Scheer
citation:
ama: 'Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion:
Different pathways to success for service-oriented manufacturers? In: ISBM
2014 Academic Conference, San Francisco, CA. ; 2014.'
apa: 'Kanuri, V., Münkhoff, E., & Scheer, L. K. (2014). Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?
ISBM 2014 Academic Conference, San Francisco, CA. ISBM 2014 Academic Conference,
San Francisco, CA.'
bibtex: '@inproceedings{Kanuri_Münkhoff_Scheer_2014, title={Service transition versus
service infusion: Different pathways to success for service-oriented manufacturers?},
booktitle={ISBM 2014 Academic Conference, San Francisco, CA}, author={Kanuri,
V. and Münkhoff, Eva and Scheer, L. K.}, year={2014} }'
chicago: 'Kanuri, V., Eva Münkhoff, and L. K. Scheer. “Service Transition versus
Service Infusion: Different Pathways to Success for Service-Oriented Manufacturers?”
In ISBM 2014 Academic Conference, San Francisco, CA, 2014.'
ieee: 'V. Kanuri, E. Münkhoff, and L. K. Scheer, “Service transition versus service
infusion: Different pathways to success for service-oriented manufacturers?,”
presented at the ISBM 2014 Academic Conference, San Francisco, CA, 2014.'
mla: 'Kanuri, V., et al. “Service Transition versus Service Infusion: Different
Pathways to Success for Service-Oriented Manufacturers?” ISBM 2014 Academic
Conference, San Francisco, CA, 2014.'
short: 'V. Kanuri, E. Münkhoff, L.K. Scheer, in: ISBM 2014 Academic Conference,
San Francisco, CA, 2014.'
conference:
location: San Francisco, CA
name: ISBM 2014 Academic Conference
date_created: 2023-08-25T09:17:40Z
date_updated: 2023-08-25T10:04:11Z
department:
- _id: '785'
language:
- iso: eng
publication: ISBM 2014 Academic Conference, San Francisco, CA
publication_status: published
status: public
title: 'Service transition versus service infusion: Different pathways to success
for service-oriented manufacturers?'
type: conference
user_id: '49063'
year: '2014'
...