@inproceedings{26376,
  author       = {{Schuster, J{\"o}rg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}},
  booktitle    = {{Proceedings of the International Conference on Information Society (i-Society 2011)}},
  isbn         = {{978-0-9564263-8-3}},
  pages        = {{153--158}},
  publisher    = {{IEEE}},
  title        = {{{SCM - A Simple, Modular and Flexible Customer Interaction Management System}}},
  year         = {{2011}},
}