[{"department":[{"_id":"671"}],"user_id":"71124","_id":"26376","language":[{"iso":"eng"}],"publication":"Proceedings of the International Conference on Information Society (i-Society 2011)","type":"conference","status":"public","author":[{"first_name":"J{\\\"o}rg","last_name":"Schuster","full_name":"Schuster, J{\\\"o}rg"},{"last_name":"Lee","full_name":"Lee, Yeong Su","first_name":"Yeong Su"},{"first_name":"Despina","full_name":"Kobothanassi, Despina","last_name":"Kobothanassi"},{"first_name":"Matthias","full_name":"Bargel, Matthias","last_name":"Bargel"},{"first_name":"Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","id":"42496","full_name":"Geierhos, Michaela"}],"date_created":"2021-10-16T17:40:01Z","date_updated":"2022-01-25T18:14:51Z","publisher":"IEEE","conference":{"end_date":"2011-06-29","start_date":"2011-06-26"},"title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","publication_identifier":{"isbn":["978-0-9564263-8-3"]},"publication_status":"published","page":"153-158","citation":{"bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London, UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={Proceedings of the International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\\\"o}rg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","mla":"Schuster, J{\\\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–158.","ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 2011, pp. 153–158.","chicago":"Schuster, J{\\\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–58. London, UK: IEEE, 2011.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>. IEEE; 2011:153-158."},"year":"2011","place":"London, UK"}]