---
_id: '26376'
author:
- first_name: J{\"o}rg
  full_name: Schuster, J{\"o}rg
  last_name: Schuster
- first_name: Yeong Su
  full_name: Lee, Yeong Su
  last_name: Lee
- first_name: Despina
  full_name: Kobothanassi, Despina
  last_name: Kobothanassi
- first_name: Matthias
  full_name: Bargel, Matthias
  last_name: Bargel
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
    Modular and Flexible Customer Interaction Management System. In: <i>Proceedings
    of the International Conference on Information Society (i-Society 2011)</i>. IEEE;
    2011:153-158.'
  apa: Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M.
    (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
    <i>Proceedings of the International Conference on Information Society (i-Society
    2011)</i>, 153–158.
  bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London,
    UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
    System}, booktitle={Proceedings of the International Conference on Information
    Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\"o}rg and Lee,
    Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela},
    year={2011}, pages={153–158} }'
  chicago: 'Schuster, J{\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
    and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
    Management System.” In <i>Proceedings of the International Conference on Information
    Society (i-Society 2011)</i>, 153–58. London, UK: IEEE, 2011.'
  ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
    - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>Proceedings
    of the International Conference on Information Society (i-Society 2011)</i>, 2011,
    pp. 153–158.
  mla: Schuster, J{\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
    Management System.” <i>Proceedings of the International Conference on Information
    Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.
  short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings
    of the International Conference on Information Society (i-Society 2011), IEEE,
    London, UK, 2011, pp. 153–158.'
conference:
  end_date: 2011-06-29
  start_date: 2011-06-26
date_created: 2021-10-16T17:40:01Z
date_updated: 2022-01-25T18:14:51Z
department:
- _id: '671'
language:
- iso: eng
page: 153-158
place: London, UK
publication: Proceedings of the International Conference on Information Society (i-Society
  2011)
publication_identifier:
  isbn:
  - 978-0-9564263-8-3
publication_status: published
publisher: IEEE
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '71124'
year: '2011'
...