@inproceedings{3457,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver}},
  booktitle    = {{Proceedings of the 44th Annual Hawaii International Conference on System Sciences}},
  isbn         = {{978-1-4244-9618-1}},
  issn         = {{1530-1605}},
  location     = {{Koloa, HI, USA}},
  title        = {{{Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes}}},
  doi          = {{10.1109/HICSS.2011.243}},
  year         = {{2011}},
}