---
_id: '46329'
abstract:
- lang: eng
  text: The past decade has been characterized by a strong increase in the use of
    social media and a continuous growth of public online discussion. With the failure
    of purely manual moderation, platform operators started searching for semi-automated
    solutions, where the application of Natural Language Processing (NLP) and Machine
    Learning (ML) techniques is promising. However, this requires huge financial investments
    for algorithmic implementations, data collection, and model training, which only
    big players can afford. To support smaller or medium-sized media enterprises (SME),
    we developed an integrated comment moderation system as an IT platform. This platform
    acts as a service provider and offers Analytics as a Service (AaaS) to SMEs. Operating
    such a platform, however, requires a robust technology stack, integrated workflows
    and well-defined interfaces between all parties. In this paper, we develop and
    discuss a suitable IT architecture and present a prototypical implementation.
author:
- first_name: Dennis M.
  full_name: Riehle, Dennis M.
  last_name: Riehle
- first_name: Marco
  full_name: Niemann, Marco
  last_name: Niemann
- first_name: Jens
  full_name: Brunk, Jens
  last_name: Brunk
- first_name: Dennis
  full_name: Assenmacher, Dennis
  last_name: Assenmacher
- first_name: Heike
  full_name: Trautmann, Heike
  id: '100740'
  last_name: Trautmann
  orcid: 0000-0002-9788-8282
- first_name: Jörg
  full_name: Becker, Jörg
  last_name: Becker
citation:
  ama: 'Riehle DM, Niemann M, Brunk J, Assenmacher D, Trautmann H, Becker J. Building
    an Integrated Comment Moderation System – Towards a Semi-automatic Moderation
    Tool. In: Meiselwitz G, ed. <i>Social Computing and Social Media. Participation,
    User Experience, Consumer Experience, and Applications of Social Computing</i>.
    Springer International Publishing; 2020:71–86.'
  apa: Riehle, D. M., Niemann, M., Brunk, J., Assenmacher, D., Trautmann, H., &#38;
    Becker, J. (2020). Building an Integrated Comment Moderation System – Towards
    a Semi-automatic Moderation Tool. In G. Meiselwitz (Ed.), <i>Social Computing
    and Social Media. Participation, User Experience, Consumer Experience, and Applications
    of Social Computing</i> (pp. 71–86). Springer International Publishing.
  bibtex: '@inproceedings{Riehle_Niemann_Brunk_Assenmacher_Trautmann_Becker_2020,
    place={Cham}, title={Building an Integrated Comment Moderation System – Towards
    a Semi-automatic Moderation Tool}, booktitle={Social Computing and Social Media.
    Participation, User Experience, Consumer Experience, and Applications of Social
    Computing}, publisher={Springer International Publishing}, author={Riehle, Dennis
    M. and Niemann, Marco and Brunk, Jens and Assenmacher, Dennis and Trautmann, Heike
    and Becker, Jörg}, editor={Meiselwitz, Gabriele}, year={2020}, pages={71–86} }'
  chicago: 'Riehle, Dennis M., Marco Niemann, Jens Brunk, Dennis Assenmacher, Heike
    Trautmann, and Jörg Becker. “Building an Integrated Comment Moderation System
    – Towards a Semi-Automatic Moderation Tool.” In <i>Social Computing and Social
    Media. Participation, User Experience, Consumer Experience, and Applications of
    Social Computing</i>, edited by Gabriele Meiselwitz, 71–86. Cham: Springer International
    Publishing, 2020.'
  ieee: D. M. Riehle, M. Niemann, J. Brunk, D. Assenmacher, H. Trautmann, and J. Becker,
    “Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation
    Tool,” in <i>Social Computing and Social Media. Participation, User Experience,
    Consumer Experience, and Applications of Social Computing</i>, 2020, pp. 71–86.
  mla: Riehle, Dennis M., et al. “Building an Integrated Comment Moderation System
    – Towards a Semi-Automatic Moderation Tool.” <i>Social Computing and Social Media.
    Participation, User Experience, Consumer Experience, and Applications of Social
    Computing</i>, edited by Gabriele Meiselwitz, Springer International Publishing,
    2020, pp. 71–86.
  short: 'D.M. Riehle, M. Niemann, J. Brunk, D. Assenmacher, H. Trautmann, J. Becker,
    in: G. Meiselwitz (Ed.), Social Computing and Social Media. Participation, User
    Experience, Consumer Experience, and Applications of Social Computing, Springer
    International Publishing, Cham, 2020, pp. 71–86.'
date_created: 2023-08-04T07:38:42Z
date_updated: 2023-10-16T13:04:36Z
department:
- _id: '34'
- _id: '819'
editor:
- first_name: Gabriele
  full_name: Meiselwitz, Gabriele
  last_name: Meiselwitz
language:
- iso: eng
page: 71–86
place: Cham
publication: Social Computing and Social Media. Participation, User Experience, Consumer
  Experience, and Applications of Social Computing
publication_identifier:
  isbn:
  - 978-3-030-49576-3
publisher: Springer International Publishing
status: public
title: Building an Integrated Comment Moderation System – Towards a Semi-automatic
  Moderation Tool
type: conference
user_id: '15504'
year: '2020'
...