@inbook{6057,
  author       = {{Menke, Peter}},
  booktitle    = {{Handbook of Technical Communication}},
  isbn         = {{978-3-11-018834-9}},
  pages        = {{285–314}},
  publisher    = {{de Gruyter}},
  title        = {{{Evaluation of Technical Communication}}},
  volume       = {{8}},
  year         = {{2012}},
}