@inbook{5029,
  author       = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Bröker, Ole and Alexander Brüne, Philipp and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans and Reichle, Florian and Wilken, Robert}},
  booktitle    = {{Produktivität von Dienstleistungen}},
  editor       = {{Möller, K and Schultze, W}},
  isbn         = {{978-3-658-04085-7}},
  pages        = {{53----133}},
  title        = {{{Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA)}}},
  doi          = {{10.1007/978-3-658-04086-4_2}},
  year         = {{2014}},
}