---
_id: '5721'
abstract:
- lang: eng
  text: The increasing employment of information and communication technologies in
    companies and households has led to considerable changes in the way services are
    conceived, developed, and delivered. Nancy V. Wünderlich employs a multi-method
    approach comprising an international qualitative study in Germany, USA and China
    and a longitudinal quantitative study to analyze remote services. She develops
    the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive
    approach of explaining both initial acceptance and repeated, continued usage of
    remote services in organizations. Finally, she derives managerial implications
    for remote service providers on how to increase remote service acceptance among
    their customers and facilitate the export of remote services.
author:
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
citation:
  ama: 'Wünderlich N. <i>Acceptance of Remote Services – Perception, Adoption, and
    Continued Usage in Organizational Settings</i>. 1st ed. Wiesbaden: Springer Gabler;
    2009.'
  apa: 'Wünderlich, N. (2009). <i>Acceptance of Remote Services – Perception, Adoption,
    and Continued Usage in Organizational Settings</i> (1st ed.). Wiesbaden: Springer
    Gabler.'
  bibtex: '@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance
    of Remote Services – Perception, Adoption, and Continued Usage in Organizational
    Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009}
    }'
  chicago: 'Wünderlich, Nancy. <i>Acceptance of Remote Services – Perception, Adoption,
    and Continued Usage in Organizational Settings</i>. 1st ed. Wiesbaden: Springer
    Gabler, 2009.'
  ieee: 'N. Wünderlich, <i>Acceptance of Remote Services – Perception, Adoption, and
    Continued Usage in Organizational Settings</i>, 1st ed. Wiesbaden: Springer Gabler,
    2009.'
  mla: Wünderlich, Nancy. <i>Acceptance of Remote Services – Perception, Adoption,
    and Continued Usage in Organizational Settings</i>. 1st ed., Springer Gabler,
    2009.
  short: N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and
    Continued Usage in Organizational Settings, 1st ed., Springer Gabler, Wiesbaden,
    2009.
date_created: 2018-11-16T10:01:13Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
edition: '1'
extern: '1'
language:
- iso: eng
place: Wiesbaden
publication_identifier:
  isbn:
  - 978-3-8349-1957-1
publication_status: published
publisher: Springer Gabler
status: public
title: Acceptance of Remote Services – Perception, Adoption, and Continued Usage in
  Organizational Settings
type: book
user_id: '37741'
year: '2009'
...