---
_id: '20365'
abstract:
- lang: eng
  text: 'Today’s manufacturing industry is confronted with fundamental changes in
    value creation. The tension between the two megatrends of digitization and servitization
    leads to new hybrid market offerings, so-called smart services. Corresponding
    business models and value networks fundamentally differ from traditional ones.
    Developing smart services requires an advanced management of business models and
    new competences in young disciplines, while their provision requires new internal
    and external organizational structures or processes. To strengthen their competitive
    position, manufacturing companies need to extend their business model portfolios
    and adapt their value networks. However, the highly complex transformation of
    value creation especially challenges small and medium-sized companies due to limited
    competences and resources. They must consider opening their boundaries and collaborating
    with partners. In this chapter, we introduce a basic framework for designing smart
    services and present a methodology for the planning of a smart service business
    integrating external partners. The methodology is structured into five phases:
    Examination of smart service portfolio, analysis of business models and environment,
    business model portfolio planning, competence identification and analysis, and
    value creation planning. The methodology is explained by an example on cable marker
    printers.'
author:
- first_name: Christian
  full_name: Koldewey, Christian
  id: '43136'
  last_name: Koldewey
  orcid: https://orcid.org/0000-0001-7992-6399
- first_name: Jannik
  full_name: Reinhold, Jannik
  id: '33669'
  last_name: Reinhold
- first_name: Roman
  full_name: Dumitrescu, Roman
  id: '16190'
  last_name: Dumitrescu
citation:
  ama: 'Koldewey C, Reinhold J, Dumitrescu R. Planning a Smart Service Business Integrating
    External Partners. In: Barlatier P-J, Mention A-L, eds. <i>Managing Digital Open
    Innovation</i>. Vol Volume 5. Open Innovation: Bridging Theory and Practice. World
    Scientific Publishing Company; 2020:255-298. doi:<a href="https://doi.org/10.1142/9789811219238_0010">10.1142/9789811219238_0010</a>'
  apa: Koldewey, C., Reinhold, J., &#38; Dumitrescu, R. (2020). Planning a Smart Service
    Business Integrating External Partners. In P.-J. Barlatier &#38; A.-L. Mention
    (Eds.), <i>Managing Digital Open Innovation</i> (Vol. Volume 5, pp. 255–298).
    World Scientific Publishing Company. <a href="https://doi.org/10.1142/9789811219238_0010">https://doi.org/10.1142/9789811219238_0010</a>
  bibtex: '@inbook{Koldewey_Reinhold_Dumitrescu_2020, series={Open Innovation: Bridging
    Theory and Practice}, title={Planning a Smart Service Business Integrating External
    Partners}, volume={Volume 5}, DOI={<a href="https://doi.org/10.1142/9789811219238_0010">10.1142/9789811219238_0010</a>},
    booktitle={Managing Digital Open Innovation}, publisher={World Scientific Publishing
    Company}, author={Koldewey, Christian and Reinhold, Jannik and Dumitrescu, Roman},
    editor={Barlatier, Pierre-Jean and Mention, Anne-LaureEditors}, year={2020}, pages={255–298},
    collection={Open Innovation: Bridging Theory and Practice} }'
  chicago: 'Koldewey, Christian, Jannik Reinhold, and Roman Dumitrescu. “Planning
    a Smart Service Business Integrating External Partners.” In <i>Managing Digital
    Open Innovation</i>, edited by Pierre-Jean Barlatier and Anne-Laure Mention, Volume
    5:255–98. Open Innovation: Bridging Theory and Practice. World Scientific Publishing
    Company, 2020. <a href="https://doi.org/10.1142/9789811219238_0010">https://doi.org/10.1142/9789811219238_0010</a>.'
  ieee: C. Koldewey, J. Reinhold, and R. Dumitrescu, “Planning a Smart Service Business
    Integrating External Partners,” in <i>Managing Digital Open Innovation</i>, vol.
    Volume 5, P.-J. Barlatier and A.-L. Mention, Eds. World Scientific Publishing
    Company, 2020, pp. 255–298.
  mla: Koldewey, Christian, et al. “Planning a Smart Service Business Integrating
    External Partners.” <i>Managing Digital Open Innovation</i>, edited by Pierre-Jean
    Barlatier and Anne-Laure Mention, vol. Volume 5, World Scientific Publishing Company,
    2020, pp. 255–98, doi:<a href="https://doi.org/10.1142/9789811219238_0010">10.1142/9789811219238_0010</a>.
  short: 'C. Koldewey, J. Reinhold, R. Dumitrescu, in: P.-J. Barlatier, A.-L. Mention
    (Eds.), Managing Digital Open Innovation, World Scientific Publishing Company,
    2020, pp. 255–298.'
date_created: 2020-11-16T12:37:01Z
date_updated: 2022-01-06T06:54:26Z
department:
- _id: '563'
doi: 10.1142/9789811219238_0010
editor:
- first_name: Pierre-Jean
  full_name: Barlatier, Pierre-Jean
  last_name: Barlatier
- first_name: Anne-Laure
  full_name: Mention, Anne-Laure
  last_name: Mention
keyword:
- Smart Service
- Digitalisierung
- Industrie 4.0
language:
- iso: eng
page: 255-298
publication: Managing Digital Open Innovation
publication_identifier:
  isbn:
  - 978-981-121-923-8
publication_status: published
publisher: World Scientific Publishing Company
series_title: 'Open Innovation: Bridging Theory and Practice'
status: public
title: Planning a Smart Service Business Integrating External Partners
type: book_chapter
user_id: '43136'
volume: Volume 5
year: '2020'
...