---
_id: '9613'
abstract:
- lang: eng
  text: The ability to openly evaluate products, locations and services is an achievement
    of the Web 2.0. It has never been easier to inform oneself about the quality of
    products or services and possible alternatives. Forming one’s own opinion based
    on the impressions of other people can lead to better experiences. However, this
    presupposes trust in one’s fellows as well as in the quality of the review platforms.
    In previous work on physician reviews and the corresponding websites, it was observed
    that there occurs faulty behavior by some reviewers and there were noteworthy
    differences in the technical implementation of the portals and in the efforts
    of site operators to maintain high quality reviews. These experiences raise new
    questions regarding what trust means on review platforms, how trust arises and
    how easily it can be destroyed.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Bäumer FS, Geierhos M. In Reviews We Trust: But Should We? Experiences
    with Physician Review Websites. In: Ramachandran M, Walters R, Wills G, Méndez
    Muñoz V, Chang V, eds. <i>Proceedings of the 4th International Conference on
    Internet of Things, Big Data and Security</i>. Setúbal, Portugal: SCITEPRESS;
    2019:147-155.'
  apa: 'Kersting, J., Bäumer, F. S., &#38; Geierhos, M. (2019). In Reviews We Trust:
    But Should We? Experiences with Physician Review Websites. In M. Ramachandran,
    R. Walters, G. Wills, V. Méndez Muñoz, &#38; V. Chang (Eds.), <i>Proceedings
    of the 4th International Conference on Internet of Things, Big Data and Security</i>
    (pp. 147–155). Setúbal, Portugal: SCITEPRESS.'
  bibtex: '@inproceedings{Kersting_Bäumer_Geierhos_2019, place={Setúbal, Portugal},
    title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites},
    booktitle={Proceedings of the 4th International Conference on Internet of Things,
    Big Data and Security}, publisher={SCITEPRESS}, author={Kersting, Joschka and
    Bäumer, Frederik Simon and Geierhos, Michaela}, editor={Ramachandran, Muthu and
    Walters, Robert and Wills, Gary and Méndez Muñoz, Víctor and Chang, VictorEditors},
    year={2019}, pages={147–155} }'
  chicago: 'Kersting, Joschka, Frederik Simon Bäumer, and Michaela Geierhos. “In Reviews
    We Trust: But Should We? Experiences with Physician Review Websites.” In <i>Proceedings
    of the 4th International Conference on Internet of Things, Big Data and Security</i>,
    edited by Muthu Ramachandran, Robert Walters, Gary Wills, Víctor Méndez Muñoz,
    and Victor Chang, 147–55. Setúbal, Portugal: SCITEPRESS, 2019.'
  ieee: 'J. Kersting, F. S. Bäumer, and M. Geierhos, “In Reviews We Trust: But Should
    We? Experiences with Physician Review Websites,” in <i>Proceedings of the 4th
    International Conference on Internet of Things, Big Data and Security</i>, Heraklion,
    Greece, 2019, pp. 147–155.'
  mla: 'Kersting, Joschka, et al. “In Reviews We Trust: But Should We? Experiences
    with Physician Review Websites.” <i>Proceedings of the 4th International Conference
    on Internet of Things, Big Data and Security</i>, edited by Muthu Ramachandran
    et al., SCITEPRESS, 2019, pp. 147–55.'
  short: 'J. Kersting, F.S. Bäumer, M. Geierhos, in: M. Ramachandran, R. Walters,
    G. Wills, V. Méndez Muñoz, V. Chang (Eds.), Proceedings of the 4th International
    Conference on Internet of Things, Big Data and Security, SCITEPRESS, Setúbal,
    Portugal, 2019, pp. 147–155.'
conference:
  end_date: 2019-05-04
  location: Heraklion, Greece
  name: 4th International Conference on Internet of Things, Big Data and Security
    (IoTBDS 2019)
  start_date: 2019-05-02
date_created: 2019-05-06T09:00:48Z
date_updated: 2022-01-06T07:04:17Z
ddc:
- '000'
department:
- _id: '1'
- _id: '579'
editor:
- first_name: Muthu
  full_name: Ramachandran, Muthu
  last_name: Ramachandran
- first_name: Robert
  full_name: Walters, Robert
  last_name: Walters
- first_name: Gary
  full_name: Wills, Gary
  last_name: Wills
- first_name: Víctor
  full_name: Méndez Muñoz, Víctor
  last_name: Méndez Muñoz
- first_name: Victor
  full_name: Chang, Victor
  last_name: Chang
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:24:41Z
  date_updated: 2020-09-18T09:24:41Z
  file_id: '19573'
  file_name: Kersting et al. (2019), Kersting2019.pdf
  file_size: 1112502
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:24:41Z
has_accepted_license: '1'
keyword:
- Trust
- Physician Reviews
- Network Analysis
language:
- iso: eng
main_file_link:
- url: www.insticc.org/Primoris/Resources/PaperPdf.ashx?idPaper=77454
page: 147-155
place: Setúbal, Portugal
publication: Proceedings of the 4th International Conference on Internet of Things,
  Big Data and Security
publication_identifier:
  isbn:
  - 978-989-758-369-8
  unknown:
  - 2184-4976
publication_status: published
publisher: SCITEPRESS
quality_controlled: '1'
status: public
title: 'In Reviews We Trust: But Should We? Experiences with Physician Review Websites'
type: conference
user_id: '58701'
year: '2019'
...