---
_id: '9613'
abstract:
- lang: eng
text: The ability to openly evaluate products, locations and services is an achievement
of the Web 2.0. It has never been easier to inform oneself about the quality of
products or services and possible alternatives. Forming one’s own opinion based
on the impressions of other people can lead to better experiences. However, this
presupposes trust in one’s fellows as well as in the quality of the review platforms.
In previous work on physician reviews and the corresponding websites, it was observed
that there occurs faulty behavior by some reviewers and there were noteworthy
differences in the technical implementation of the portals and in the efforts
of site operators to maintain high quality reviews. These experiences raise new
questions regarding what trust means on review platforms, how trust arises and
how easily it can be destroyed.
author:
- first_name: Joschka
full_name: Kersting, Joschka
id: '58701'
last_name: Kersting
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Kersting J, Bäumer FS, Geierhos M. In Reviews We Trust: But Should We? Experiences
with Physician Review Websites. In: Ramachandran M, Walters R, Wills G, Méndez
Muñoz V, Chang V, eds. Proceedings of the 4th International Conference on
Internet of Things, Big Data and Security. Setúbal, Portugal: SCITEPRESS;
2019:147-155.'
apa: 'Kersting, J., Bäumer, F. S., & Geierhos, M. (2019). In Reviews We Trust:
But Should We? Experiences with Physician Review Websites. In M. Ramachandran,
R. Walters, G. Wills, V. Méndez Muñoz, & V. Chang (Eds.), Proceedings
of the 4th International Conference on Internet of Things, Big Data and Security
(pp. 147–155). Setúbal, Portugal: SCITEPRESS.'
bibtex: '@inproceedings{Kersting_Bäumer_Geierhos_2019, place={Setúbal, Portugal},
title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites},
booktitle={Proceedings of the 4th International Conference on Internet of Things,
Big Data and Security}, publisher={SCITEPRESS}, author={Kersting, Joschka and
Bäumer, Frederik Simon and Geierhos, Michaela}, editor={Ramachandran, Muthu and
Walters, Robert and Wills, Gary and Méndez Muñoz, Víctor and Chang, VictorEditors},
year={2019}, pages={147–155} }'
chicago: 'Kersting, Joschka, Frederik Simon Bäumer, and Michaela Geierhos. “In Reviews
We Trust: But Should We? Experiences with Physician Review Websites.” In Proceedings
of the 4th International Conference on Internet of Things, Big Data and Security,
edited by Muthu Ramachandran, Robert Walters, Gary Wills, Víctor Méndez Muñoz,
and Victor Chang, 147–55. Setúbal, Portugal: SCITEPRESS, 2019.'
ieee: 'J. Kersting, F. S. Bäumer, and M. Geierhos, “In Reviews We Trust: But Should
We? Experiences with Physician Review Websites,” in Proceedings of the 4th
International Conference on Internet of Things, Big Data and Security, Heraklion,
Greece, 2019, pp. 147–155.'
mla: 'Kersting, Joschka, et al. “In Reviews We Trust: But Should We? Experiences
with Physician Review Websites.” Proceedings of the 4th International Conference
on Internet of Things, Big Data and Security, edited by Muthu Ramachandran
et al., SCITEPRESS, 2019, pp. 147–55.'
short: 'J. Kersting, F.S. Bäumer, M. Geierhos, in: M. Ramachandran, R. Walters,
G. Wills, V. Méndez Muñoz, V. Chang (Eds.), Proceedings of the 4th International
Conference on Internet of Things, Big Data and Security, SCITEPRESS, Setúbal,
Portugal, 2019, pp. 147–155.'
conference:
end_date: 2019-05-04
location: Heraklion, Greece
name: 4th International Conference on Internet of Things, Big Data and Security
(IoTBDS 2019)
start_date: 2019-05-02
date_created: 2019-05-06T09:00:48Z
date_updated: 2022-01-06T07:04:17Z
ddc:
- '000'
department:
- _id: '1'
- _id: '579'
editor:
- first_name: Muthu
full_name: Ramachandran, Muthu
last_name: Ramachandran
- first_name: Robert
full_name: Walters, Robert
last_name: Walters
- first_name: Gary
full_name: Wills, Gary
last_name: Wills
- first_name: Víctor
full_name: Méndez Muñoz, Víctor
last_name: Méndez Muñoz
- first_name: Victor
full_name: Chang, Victor
last_name: Chang
file:
- access_level: closed
content_type: application/pdf
creator: jkers
date_created: 2020-09-18T09:24:41Z
date_updated: 2020-09-18T09:24:41Z
file_id: '19573'
file_name: Kersting et al. (2019), Kersting2019.pdf
file_size: 1112502
relation: main_file
success: 1
file_date_updated: 2020-09-18T09:24:41Z
has_accepted_license: '1'
keyword:
- Trust
- Physician Reviews
- Network Analysis
language:
- iso: eng
main_file_link:
- url: www.insticc.org/Primoris/Resources/PaperPdf.ashx?idPaper=77454
page: 147-155
place: Setúbal, Portugal
publication: Proceedings of the 4th International Conference on Internet of Things,
Big Data and Security
publication_identifier:
isbn:
- 978-989-758-369-8
unknown:
- 2184-4976
publication_status: published
publisher: SCITEPRESS
quality_controlled: '1'
status: public
title: 'In Reviews We Trust: But Should We? Experiences with Physician Review Websites'
type: conference
user_id: '58701'
year: '2019'
...