@inbook{6253,
  author       = {{Senft, Björn and Fischer, Holger Gerhard and Oberthür, Simon and Patkar, Nitish}},
  booktitle    = {{Design, User Experience, and Usability: Theory and Practice}},
  isbn         = {{9783319917962}},
  issn         = {{0302-9743}},
  location     = {{Las Vegas, USA}},
  pages        = {{758--770}},
  publisher    = {{Springer International Publishing}},
  title        = {{{Assist Users to Straightaway Suggest and Describe Experienced Problems}}},
  doi          = {{10.1007/978-3-319-91797-9_52}},
  volume       = {{10918}},
  year         = {{2018}},
}

@inbook{6254,
  author       = {{Fischer, Holger Gerhard and Senft, Björn and Rittmeier, Florian and Sauer, Stefan}},
  booktitle    = {{Design, User Experience, and Usability: Theory and Practice. Proceedings of the 20th International Conference on Human-Computer Interaktion (HCI International 2018)}},
  editor       = {{Marcus, Aaron and Wang, Wentao}},
  isbn         = {{9783319917962}},
  issn         = {{0302-9743}},
  location     = {{Las Vegas, USA}},
  pages        = {{711--724}},
  publisher    = {{Springer International Publishing}},
  title        = {{{A Canvas Method to Foster Interdisciplinary Discussions on Digital Assistance Systems}}},
  doi          = {{10.1007/978-3-319-91797-9_49}},
  volume       = {{10918}},
  year         = {{2018}},
}