@inproceedings{12946,
  author       = {{Bäumer, Frederik Simon and Buff, Bianca}},
  booktitle    = {{Proceedings of the 8th International Conference on Data Science, Technology and Applications}},
  isbn         = {{9789897583773}},
  title        = {{{How to Boost Customer Relationship Management via Web Mining Benefiting from the Glass Customer’s Openness}}},
  doi          = {{10.5220/0007828301290136}},
  year         = {{2019}},
}