@article{4906,
  author       = {{Eggert, Andreas and Helm, Sabrina}},
  issn         = {{0025-3863}},
  journal      = {{der markt}},
  number       = {{2}},
  pages        = {{63--72}},
  publisher    = {{Springer Nature}},
  title        = {{{Determinanten der Weiterempfehlung: Kundenzufriedenheit oder Kundenbindung?}}},
  doi          = {{10.1007/bf03036347}},
  volume       = {{39}},
  year         = {{2000}},
}