@article{65596,
  author       = {{Hansmeier, Philipp and zur Heiden, Philipp}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  pages        = {{1--30}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}}},
  doi          = {{10.1080/0144929x.2026.2666280}},
  year         = {{2026}},
}

@article{61819,
  author       = {{Papenkordt, Jörg and Ngonga Ngomo, Axel-Cyrille and Thommes, Kirsten}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  pages        = {{1--22}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Are numerical or verbal explanations of AI the key to appropriate user reliance and error detection?}}},
  doi          = {{10.1080/0144929x.2025.2568928}},
  year         = {{2025}},
}

@article{30218,
  author       = {{Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  keywords     = {{Human-Computer Interaction, General Social Sciences, Arts and Humanities (miscellaneous), Developmental and Educational Psychology}},
  pages        = {{1--17}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Assistant nurses and orientation to care robot use in three European countries}}},
  doi          = {{10.1080/0144929x.2022.2042736}},
  year         = {{2022}},
}

@article{51210,
  author       = {{Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  keywords     = {{Human-Computer Interaction, General Social Sciences, Arts and Humanities (miscellaneous), Developmental and Educational Psychology}},
  number       = {{6}},
  pages        = {{758--774}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Assistant nurses and orientation to care robot use in three European countries}}},
  doi          = {{10.1080/0144929x.2022.2042736}},
  volume       = {{42}},
  year         = {{2022}},
}

@article{63778,
  author       = {{Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  number       = {{6}},
  pages        = {{758--774}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Assistant nurses and orientation to care robot use in three European countries}}},
  doi          = {{10.1080/0144929x.2022.2042736}},
  volume       = {{42}},
  year         = {{2022}},
}