[{"citation":{"apa":"Schumann, J. H., Zimmermann, J., Steinhoff, L., Totzek, D., van der Borgh, M., &#38; Martin, K. D. (2025). Toward a multilayered framework of privacy-related decision-making in B2B. <i>Journal of Business Research</i>, <i>190</i>, Article 115243. <a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">https://doi.org/10.1016/j.jbusres.2025.115243</a>","ieee":"J. H. Schumann, J. Zimmermann, L. Steinhoff, D. Totzek, M. van der Borgh, and K. D. Martin, “Toward a multilayered framework of privacy-related decision-making in B2B,” <i>Journal of Business Research</i>, vol. 190, Art. no. 115243, 2025, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">10.1016/j.jbusres.2025.115243</a>.","short":"J.H. Schumann, J. Zimmermann, L. Steinhoff, D. Totzek, M. van der Borgh, K.D. Martin, Journal of Business Research 190 (2025).","chicago":"Schumann, Jan H., Johanna Zimmermann, Lena Steinhoff, Dirk Totzek, Michel van der Borgh, and Kelly D. Martin. “Toward a Multilayered Framework of Privacy-Related Decision-Making in B2B.” <i>Journal of Business Research</i> 190 (2025). <a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">https://doi.org/10.1016/j.jbusres.2025.115243</a>.","mla":"Schumann, Jan H., et al. “Toward a Multilayered Framework of Privacy-Related Decision-Making in B2B.” <i>Journal of Business Research</i>, vol. 190, 115243, Elsevier BV, 2025, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">10.1016/j.jbusres.2025.115243</a>.","ama":"Schumann JH, Zimmermann J, Steinhoff L, Totzek D, van der Borgh M, Martin KD. Toward a multilayered framework of privacy-related decision-making in B2B. <i>Journal of Business Research</i>. 2025;190. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">10.1016/j.jbusres.2025.115243</a>","bibtex":"@article{Schumann_Zimmermann_Steinhoff_Totzek_van der Borgh_Martin_2025, title={Toward a multilayered framework of privacy-related decision-making in B2B}, volume={190}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2025.115243\">10.1016/j.jbusres.2025.115243</a>}, number={115243}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Schumann, Jan H. and Zimmermann, Johanna and Steinhoff, Lena and Totzek, Dirk and van der Borgh, Michel and Martin, Kelly D.}, year={2025} }"},"_id":"60166","publisher":"Elsevier BV","volume":190,"user_id":"102525","status":"public","has_accepted_license":"1","date_created":"2025-06-10T12:47:16Z","type":"journal_article","publication":"Journal of Business Research","abstract":[{"lang":"eng","text":"For business-to-business (B2B) supplier firms that increasingly infuse technology into their offerings such that\r\nthey can provide data-driven services, ready access to proprietary B2B customer firm data is critical. Despite\r\nclear evidence that B2B customer firms hesitate to provide such data due to the associated privacy risks, limited\r\nevidence exists regarding how B2B customer firms engage in privacy-related decision-making. Such knowledge is\r\ncrucial to efforts to address privacy-related challenges by designing and managing B2B services effectively.\r\nTherefore, informed by a systematic analysis of the current state of research on privacy-related decision-making\r\nin B2B contexts, this article derives a comprehensive research framework from B2B buying research. The\r\nframework conceptualizes privacy-related decision-making in B2B as a multilayered phenomenon and indicates\r\nkey questions for continued research on pressing managerial challenges for B2B services and solutions providers."}],"related_material":{"link":[{"url":"https://pdf.sciencedirectassets.com/271680/1-s2.0-S0148296324X0017X/1-s2.0-S0148296325000669/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEOT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIQCfm1UA4193tPmVgrS%2FcnrjFlb1Bjm4ml1h%2BCW45GO8yAIgRTuYxQ%2BUFiXhVRX2rBIhbvYqdq9x8aV3lpkJJA8DYUUquwUIvf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARAFGgwwNTkwMDM1NDY4NjUiDHWcMYKel0IEB6T8cSqPBQ%2FPXPaffQW%2FdIEsSobYwHKjmNP%2B422gnKKuTXvyXZuDqDA5JPvpHJ%2B0gkIWobhXl%2FNEHROJTY7qbSrlqxZV9V9QbhAYkb7Bw7wDZtmLXYaRCWWdWkFzAAr%2BijRp0PfPs2ryEAtGhVQ220TDmhTDBg3KBaswYNGDImGKBQjlXYYmKOPWRnho7KxpHSseEU44yFWC4KdiiDZYiEU8VFkSqvxoFal9rN17YWYcCqikrjBE0VoVg4Wma34%2BFdgjsseUPYIh7Z%2B0jq%2FvCunq5zwoeIAm0U2Any4ESZJXY0h2rbkJW5xC6TEpdJHVeAoHcMJsgRjzhVQ2vgRAKS4evuN5v%2BYNuvLIrELqq1ju%2Bmuue%2BlvB%2FFzKhIvvG6fOhQMEgMZLT3egZD73GZ2MVu5vi0NL%2BfbVAJuH%2B05H%2FCeuHQYEiZg0ZFqW0YNBhA36FU9bkHMYh9Ve6LnlNDecfW%2FLm4rsQeaIRRg%2BSnSQZ030D%2BflPbJyUOl4fkdCAJY8kcjI06J4PrCMu0QcFQd5oxuXKaFpGFrJvGA%2Falsi%2F2THM2btcvqQ%2BiUMIXFR6I0mwK27QgsN6fFj6Mb7Df6UgaH5SO7fHQPi0zN%2BZLlfRGXCv6nRBm2VaxSuVRA2XQqf1Ihu5Q%2F1DRibDfwdpEIJhwvYycq%2BdoAF8W1mapX1%2BhCoBb9lAZ7s%2B3JYBcpR%2F2nxKLXWb%2BT56LfbmGYWLjLkQe2IGRoSmd96OjDvRJcvRIj%2BkjNZMm6Dx7rdiJS4tDMpPA1sxc8Zre0CqB%2BUgaAodpAHodwsnfsjHOJy3NsHm3DtGvUeOpl4Y2TSnx57ltPXVOpVGSMIt0cf1ugZEXH2K148nBtdHFQAucfp8Dsmi1RQYReS4swn7ygwgY6sQEC%2FQhfJHAFxRUOWMmvq8uyRns1QzFeIzSOLLrsuzocofD7Cc7KU2gZDBvlvT3MX2CcvXlR7NbojhLN%2BpL5k9nBK7orj0sbd8AFmJAIpz6dvkh%2BhOGW2%2BsJzg5jyQoc1pAu9hm5HKAPaXnRRB5iTMgj8HT%2FQ%2BkUomLN1MN52xxpt7U6RBTLmKYt1l3uuQkCOKCizaDvSSTLhmyrR1Kk9X%2BI4CtaMp4KAw33bCjmtLLMEHY%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250610T125600Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTYRJPG57NG%2F20250610%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=a6b1133ca9e5512a3b7f5a5e1f47b828b6e9a012228b759e500653f97d0e99ef&hash=d049ecc8d7baaea4d52b05d91c90888bd6834450d30a2001493cb5d6d95c8695&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S0148296325000669&tid=spdf-5a4b413b-ee1c-41c3-be44-1aa0eb1f79e2&sid=104e7c1a46921741645ac775bfb8a2e25fe9gxrqb&type=client&tsoh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&rh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&ua=1e03565604585059010e5a&rr=94d906ba5b7f7552&cc=de","relation":"confirmation"}]},"language":[{"iso":"eng"}],"article_number":"115243","doi":"10.1016/j.jbusres.2025.115243","author":[{"full_name":"Schumann, Jan H.","last_name":"Schumann","first_name":"Jan H."},{"first_name":"Johanna","last_name":"Zimmermann","full_name":"Zimmermann, Johanna"},{"full_name":"Steinhoff, Lena","first_name":"Lena","last_name":"Steinhoff","id":"4336"},{"last_name":"Totzek","first_name":"Dirk","full_name":"Totzek, Dirk"},{"first_name":"Michel","last_name":"van der Borgh","full_name":"van der Borgh, Michel"},{"full_name":"Martin, Kelly D.","last_name":"Martin","first_name":"Kelly D."}],"publication_identifier":{"issn":["0148-2963"]},"year":"2025","title":"Toward a multilayered framework of privacy-related decision-making in B2B","intvolume":"       190","publication_status":"published","date_updated":"2025-06-11T07:40:44Z"},{"date_created":"2024-04-04T08:16:27Z","keyword":["Sharing economy","Customer misbehavior","Peer-to-peer services","Face-to-face interactions","Experimental research"],"type":"journal_article","publication":"Journal of Business Research","abstract":[{"text":"Customer misbehavior poses a major risk in the sharing economy. For example, property damage to shared accommodations imposes burdens on both sharing platforms and hosts, especially if misbehaving guests purposefully, not coincidentally conceal, or fail to report damages. Such misbehavior might be facilitated by remote listing management and the lack of face-to-face interactions between hosts and guests. Therefore, this study investigated the effects of host–guest interaction modes (face-to-face, online-only) and frequency on guests’ misbehavior concealment intentions. Social identification and irritation emerged as bright- and dark side mediators, respectively. Guests who interacted face-to-face (vs. online-only) with hosts exhibited weaker intentions to conceal their misbehavior due to increased social identification. Platforms can elicit social identification by engaging guests in virtual communities. However, when face-to-face interactions become excessive, guests experience irritation and are more likely to conceal their misbehavior. These insights offer practical implications for both peer-to-peer sharing platforms and hosts.","lang":"eng"}],"language":[{"iso":"eng"}],"article_number":"114582","doi":"10.1016/j.jbusres.2024.114582","publication_identifier":{"issn":["0148-2963"]},"author":[{"full_name":"Ozuna, Edna","last_name":"Ozuna","first_name":"Edna","id":"103813"},{"full_name":"Steinhoff, Lena","last_name":"Steinhoff","first_name":"Lena","id":"4336"}],"title":"“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?","year":"2024","intvolume":"       177","article_type":"original","date_updated":"2024-04-24T11:17:09Z","publication_status":"published","citation":{"short":"E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).","chicago":"Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” <i>Journal of Business Research</i> 177 (2024). <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">https://doi.org/10.1016/j.jbusres.2024.114582</a>.","ieee":"E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?,” <i>Journal of Business Research</i>, vol. 177, Art. no. 114582, 2024, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>.","apa":"Ozuna, E., &#38; Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? <i>Journal of Business Research</i>, <i>177</i>, Article 114582. <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">https://doi.org/10.1016/j.jbusres.2024.114582</a>","bibtex":"@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}, volume={177}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>}, number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }","ama":"Ozuna E, Steinhoff L. “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? <i>Journal of Business Research</i>. 2024;177. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>","mla":"Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” <i>Journal of Business Research</i>, vol. 177, 114582, Elsevier BV, 2024, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>."},"_id":"53200","publisher":"Elsevier BV","volume":177,"user_id":"103813","status":"public"},{"_id":"53217","publisher":"Elsevier BV","user_id":"51811","volume":154,"status":"public","citation":{"ama":"Tavana M, Mina H, Santos-Arteaga FJ. A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA. <i>Journal of Business Research</i>. 2023;154. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">10.1016/j.jbusres.2022.08.036</a>","bibtex":"@article{Tavana_Mina_Santos-Arteaga_2023, title={A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA}, volume={154}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">10.1016/j.jbusres.2022.08.036</a>}, number={113272}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Tavana, Madjid and Mina, Hassan and Santos-Arteaga, Francisco J.}, year={2023} }","mla":"Tavana, Madjid, et al. “A General Best-Worst Method Considering Interdependency with Application to Innovation and Technology Assessment at NASA.” <i>Journal of Business Research</i>, vol. 154, 113272, Elsevier BV, 2023, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">10.1016/j.jbusres.2022.08.036</a>.","short":"M. Tavana, H. Mina, F.J. Santos-Arteaga, Journal of Business Research 154 (2023).","chicago":"Tavana, Madjid, Hassan Mina, and Francisco J. Santos-Arteaga. “A General Best-Worst Method Considering Interdependency with Application to Innovation and Technology Assessment at NASA.” <i>Journal of Business Research</i> 154 (2023). <a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">https://doi.org/10.1016/j.jbusres.2022.08.036</a>.","apa":"Tavana, M., Mina, H., &#38; Santos-Arteaga, F. J. (2023). A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA. <i>Journal of Business Research</i>, <i>154</i>, Article 113272. <a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">https://doi.org/10.1016/j.jbusres.2022.08.036</a>","ieee":"M. Tavana, H. Mina, and F. J. Santos-Arteaga, “A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA,” <i>Journal of Business Research</i>, vol. 154, Art. no. 113272, 2023, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2022.08.036\">10.1016/j.jbusres.2022.08.036</a>."},"article_number":"113272","language":[{"iso":"eng"}],"doi":"10.1016/j.jbusres.2022.08.036","title":"A general Best-Worst method considering interdependency with application to innovation and technology assessment at NASA","year":"2023","publication_identifier":{"issn":["0148-2963"]},"author":[{"id":"31858","full_name":"Tavana, Madjid","first_name":"Madjid","last_name":"Tavana"},{"last_name":"Mina","first_name":"Hassan","full_name":"Mina, Hassan"},{"first_name":"Francisco J.","last_name":"Santos-Arteaga","full_name":"Santos-Arteaga, Francisco J."}],"date_updated":"2024-04-15T13:08:31Z","publication_status":"published","intvolume":"       154","date_created":"2024-04-04T13:46:45Z","type":"journal_article","keyword":["Marketing"],"department":[{"_id":"277"}],"publication":"Journal of Business Research"},{"publication":"Journal of Business Research","date_created":"2024-04-04T13:51:26Z","keyword":["Marketing"],"type":"journal_article","department":[{"_id":"277"}],"year":"2023","title":"From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research","author":[{"full_name":"Sorooshian, Shahryar","last_name":"Sorooshian","first_name":"Shahryar"},{"id":"31858","first_name":"Madjid","last_name":"Tavana","full_name":"Tavana, Madjid"},{"full_name":"Ribeiro-Navarrete, Samuel","first_name":"Samuel","last_name":"Ribeiro-Navarrete"}],"publication_identifier":{"issn":["0148-2963"]},"publication_status":"published","date_updated":"2024-04-15T13:11:01Z","intvolume":"       157","article_number":"113642","language":[{"iso":"eng"}],"doi":"10.1016/j.jbusres.2022.113642","citation":{"mla":"Sorooshian, Shahryar, et al. “From Classical Interpretive Structural Modeling to Total Interpretive Structural Modeling and beyond: A Half-Century of Business Research.” <i>Journal of Business Research</i>, vol. 157, 113642, Elsevier BV, 2023, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">10.1016/j.jbusres.2022.113642</a>.","ama":"Sorooshian S, Tavana M, Ribeiro-Navarrete S. From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research. <i>Journal of Business Research</i>. 2023;157. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">10.1016/j.jbusres.2022.113642</a>","bibtex":"@article{Sorooshian_Tavana_Ribeiro-Navarrete_2023, title={From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research}, volume={157}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">10.1016/j.jbusres.2022.113642</a>}, number={113642}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Sorooshian, Shahryar and Tavana, Madjid and Ribeiro-Navarrete, Samuel}, year={2023} }","apa":"Sorooshian, S., Tavana, M., &#38; Ribeiro-Navarrete, S. (2023). From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research. <i>Journal of Business Research</i>, <i>157</i>, Article 113642. <a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">https://doi.org/10.1016/j.jbusres.2022.113642</a>","ieee":"S. Sorooshian, M. Tavana, and S. Ribeiro-Navarrete, “From classical interpretive structural modeling to total interpretive structural modeling and beyond: A half-century of business research,” <i>Journal of Business Research</i>, vol. 157, Art. no. 113642, 2023, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">10.1016/j.jbusres.2022.113642</a>.","short":"S. Sorooshian, M. Tavana, S. Ribeiro-Navarrete, Journal of Business Research 157 (2023).","chicago":"Sorooshian, Shahryar, Madjid Tavana, and Samuel Ribeiro-Navarrete. “From Classical Interpretive Structural Modeling to Total Interpretive Structural Modeling and beyond: A Half-Century of Business Research.” <i>Journal of Business Research</i> 157 (2023). <a href=\"https://doi.org/10.1016/j.jbusres.2022.113642\">https://doi.org/10.1016/j.jbusres.2022.113642</a>."},"status":"public","_id":"53222","publisher":"Elsevier BV","user_id":"51811","volume":157},{"publication":"Journal of Business Research","citation":{"chicago":"Hubner-Benz, Sylvia, Michael Frese, Zhaoli Song, Neha Tripathi, Tamara Kaschner, and Xing Le Kong. “An Asia-Centric Approach to Team Innovation: Cultural Differences in Exploration and Exploitation Behavior.” <i>Journal of Business Research</i> 138 (2021): 408–21. <a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">https://doi.org/10.1016/j.jbusres.2021.09.009</a>.","short":"S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, X. Le Kong, Journal of Business Research 138 (2021) 408–421.","ieee":"S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, and X. Le Kong, “An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior,” <i>Journal of Business Research</i>, vol. 138, pp. 408–421, 2021, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">10.1016/j.jbusres.2021.09.009</a>.","apa":"Hubner-Benz, S., Frese, M., Song, Z., Tripathi, N., Kaschner, T., &#38; Le Kong, X. (2021). An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior. <i>Journal of Business Research</i>, <i>138</i>, 408–421. <a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">https://doi.org/10.1016/j.jbusres.2021.09.009</a>","bibtex":"@article{Hubner-Benz_Frese_Song_Tripathi_Kaschner_Le Kong_2021, title={An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior}, volume={138}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">10.1016/j.jbusres.2021.09.009</a>}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Hubner-Benz, Sylvia and Frese, Michael and Song, Zhaoli and Tripathi, Neha and Kaschner, Tamara and Le Kong, Xing}, year={2021}, pages={408–421} }","ama":"Hubner-Benz S, Frese M, Song Z, Tripathi N, Kaschner T, Le Kong X. An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior. <i>Journal of Business Research</i>. 2021;138:408-421. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">10.1016/j.jbusres.2021.09.009</a>","mla":"Hubner-Benz, Sylvia, et al. “An Asia-Centric Approach to Team Innovation: Cultural Differences in Exploration and Exploitation Behavior.” <i>Journal of Business Research</i>, vol. 138, Elsevier BV, 2021, pp. 408–21, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.09.009\">10.1016/j.jbusres.2021.09.009</a>."},"type":"journal_article","keyword":["Marketing"],"date_created":"2023-10-27T12:46:35Z","publication_status":"published","date_updated":"2023-10-27T12:46:51Z","intvolume":"       138","year":"2021","status":"public","title":"An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior","author":[{"last_name":"Hubner-Benz","first_name":"Sylvia","full_name":"Hubner-Benz, Sylvia","id":"100407"},{"full_name":"Frese, Michael","last_name":"Frese","first_name":"Michael"},{"first_name":"Zhaoli","last_name":"Song","full_name":"Song, Zhaoli"},{"first_name":"Neha","last_name":"Tripathi","full_name":"Tripathi, Neha"},{"last_name":"Kaschner","first_name":"Tamara","full_name":"Kaschner, Tamara"},{"first_name":"Xing","last_name":"Le Kong","full_name":"Le Kong, Xing"}],"publication_identifier":{"issn":["0148-2963"]},"user_id":"100407","doi":"10.1016/j.jbusres.2021.09.009","volume":138,"page":"408-421","publisher":"Elsevier BV","_id":"48519","language":[{"iso":"eng"}]},{"keyword":["Marketing"],"type":"journal_article","date_created":"2023-01-31T15:38:01Z","extern":"1","publication":"Journal of Business Research","doi":"10.1016/j.jbusres.2021.02.016","language":[{"iso":"eng"}],"intvolume":"       129","date_updated":"2023-01-31T15:44:50Z","publication_status":"published","publication_identifier":{"issn":["0148-2963"]},"author":[{"first_name":"Lena","last_name":"Steinhoff","full_name":"Steinhoff, Lena"},{"full_name":"Zondag, Marcellis M.","last_name":"Zondag","first_name":"Marcellis M."}],"title":"Loyalty programs as travel companions: Complementary service features across customer journey stages","year":"2021","citation":{"ieee":"L. Steinhoff and M. M. Zondag, “Loyalty programs as travel companions: Complementary service features across customer journey stages,” <i>Journal of Business Research</i>, vol. 129, pp. 70–82, 2021, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>.","mla":"Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” <i>Journal of Business Research</i>, vol. 129, Elsevier BV, 2021, pp. 70–82, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2021.02.016\">10.1016/j.jbusres.2021.02.016</a>.","apa":"Steinhoff, L., &#38; Zondag, M. M. (2021). 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