---
_id: '60166'
abstract:
- lang: eng
text: "For business-to-business (B2B) supplier firms that increasingly infuse technology
into their offerings such that\r\nthey can provide data-driven services, ready
access to proprietary B2B customer firm data is critical. Despite\r\nclear evidence
that B2B customer firms hesitate to provide such data due to the associated privacy
risks, limited\r\nevidence exists regarding how B2B customer firms engage in privacy-related
decision-making. Such knowledge is\r\ncrucial to efforts to address privacy-related
challenges by designing and managing B2B services effectively.\r\nTherefore, informed
by a systematic analysis of the current state of research on privacy-related decision-making\r\nin
B2B contexts, this article derives a comprehensive research framework from B2B
buying research. The\r\nframework conceptualizes privacy-related decision-making
in B2B as a multilayered phenomenon and indicates\r\nkey questions for continued
research on pressing managerial challenges for B2B services and solutions providers."
article_number: '115243'
author:
- first_name: Jan H.
full_name: Schumann, Jan H.
last_name: Schumann
- first_name: Johanna
full_name: Zimmermann, Johanna
last_name: Zimmermann
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
- first_name: Dirk
full_name: Totzek, Dirk
last_name: Totzek
- first_name: Michel
full_name: van der Borgh, Michel
last_name: van der Borgh
- first_name: Kelly D.
full_name: Martin, Kelly D.
last_name: Martin
citation:
ama: Schumann JH, Zimmermann J, Steinhoff L, Totzek D, van der Borgh M, Martin KD.
Toward a multilayered framework of privacy-related decision-making in B2B. Journal
of Business Research. 2025;190. doi:10.1016/j.jbusres.2025.115243
apa: Schumann, J. H., Zimmermann, J., Steinhoff, L., Totzek, D., van der Borgh,
M., & Martin, K. D. (2025). Toward a multilayered framework of privacy-related
decision-making in B2B. Journal of Business Research, 190, Article
115243. https://doi.org/10.1016/j.jbusres.2025.115243
bibtex: '@article{Schumann_Zimmermann_Steinhoff_Totzek_van der Borgh_Martin_2025,
title={Toward a multilayered framework of privacy-related decision-making in B2B},
volume={190}, DOI={10.1016/j.jbusres.2025.115243},
number={115243}, journal={Journal of Business Research}, publisher={Elsevier BV},
author={Schumann, Jan H. and Zimmermann, Johanna and Steinhoff, Lena and Totzek,
Dirk and van der Borgh, Michel and Martin, Kelly D.}, year={2025} }'
chicago: Schumann, Jan H., Johanna Zimmermann, Lena Steinhoff, Dirk Totzek, Michel
van der Borgh, and Kelly D. Martin. “Toward a Multilayered Framework of Privacy-Related
Decision-Making in B2B.” Journal of Business Research 190 (2025). https://doi.org/10.1016/j.jbusres.2025.115243.
ieee: 'J. H. Schumann, J. Zimmermann, L. Steinhoff, D. Totzek, M. van der Borgh,
and K. D. Martin, “Toward a multilayered framework of privacy-related decision-making
in B2B,” Journal of Business Research, vol. 190, Art. no. 115243, 2025,
doi: 10.1016/j.jbusres.2025.115243.'
mla: Schumann, Jan H., et al. “Toward a Multilayered Framework of Privacy-Related
Decision-Making in B2B.” Journal of Business Research, vol. 190, 115243,
Elsevier BV, 2025, doi:10.1016/j.jbusres.2025.115243.
short: J.H. Schumann, J. Zimmermann, L. Steinhoff, D. Totzek, M. van der Borgh,
K.D. Martin, Journal of Business Research 190 (2025).
date_created: 2025-06-10T12:47:16Z
date_updated: 2025-06-11T07:40:44Z
doi: 10.1016/j.jbusres.2025.115243
has_accepted_license: '1'
intvolume: ' 190'
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
related_material:
link:
- relation: confirmation
url: https://pdf.sciencedirectassets.com/271680/1-s2.0-S0148296324X0017X/1-s2.0-S0148296325000669/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEOT%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIQCfm1UA4193tPmVgrS%2FcnrjFlb1Bjm4ml1h%2BCW45GO8yAIgRTuYxQ%2BUFiXhVRX2rBIhbvYqdq9x8aV3lpkJJA8DYUUquwUIvf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARAFGgwwNTkwMDM1NDY4NjUiDHWcMYKel0IEB6T8cSqPBQ%2FPXPaffQW%2FdIEsSobYwHKjmNP%2B422gnKKuTXvyXZuDqDA5JPvpHJ%2B0gkIWobhXl%2FNEHROJTY7qbSrlqxZV9V9QbhAYkb7Bw7wDZtmLXYaRCWWdWkFzAAr%2BijRp0PfPs2ryEAtGhVQ220TDmhTDBg3KBaswYNGDImGKBQjlXYYmKOPWRnho7KxpHSseEU44yFWC4KdiiDZYiEU8VFkSqvxoFal9rN17YWYcCqikrjBE0VoVg4Wma34%2BFdgjsseUPYIh7Z%2B0jq%2FvCunq5zwoeIAm0U2Any4ESZJXY0h2rbkJW5xC6TEpdJHVeAoHcMJsgRjzhVQ2vgRAKS4evuN5v%2BYNuvLIrELqq1ju%2Bmuue%2BlvB%2FFzKhIvvG6fOhQMEgMZLT3egZD73GZ2MVu5vi0NL%2BfbVAJuH%2B05H%2FCeuHQYEiZg0ZFqW0YNBhA36FU9bkHMYh9Ve6LnlNDecfW%2FLm4rsQeaIRRg%2BSnSQZ030D%2BflPbJyUOl4fkdCAJY8kcjI06J4PrCMu0QcFQd5oxuXKaFpGFrJvGA%2Falsi%2F2THM2btcvqQ%2BiUMIXFR6I0mwK27QgsN6fFj6Mb7Df6UgaH5SO7fHQPi0zN%2BZLlfRGXCv6nRBm2VaxSuVRA2XQqf1Ihu5Q%2F1DRibDfwdpEIJhwvYycq%2BdoAF8W1mapX1%2BhCoBb9lAZ7s%2B3JYBcpR%2F2nxKLXWb%2BT56LfbmGYWLjLkQe2IGRoSmd96OjDvRJcvRIj%2BkjNZMm6Dx7rdiJS4tDMpPA1sxc8Zre0CqB%2BUgaAodpAHodwsnfsjHOJy3NsHm3DtGvUeOpl4Y2TSnx57ltPXVOpVGSMIt0cf1ugZEXH2K148nBtdHFQAucfp8Dsmi1RQYReS4swn7ygwgY6sQEC%2FQhfJHAFxRUOWMmvq8uyRns1QzFeIzSOLLrsuzocofD7Cc7KU2gZDBvlvT3MX2CcvXlR7NbojhLN%2BpL5k9nBK7orj0sbd8AFmJAIpz6dvkh%2BhOGW2%2BsJzg5jyQoc1pAu9hm5HKAPaXnRRB5iTMgj8HT%2FQ%2BkUomLN1MN52xxpt7U6RBTLmKYt1l3uuQkCOKCizaDvSSTLhmyrR1Kk9X%2BI4CtaMp4KAw33bCjmtLLMEHY%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250610T125600Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTYRJPG57NG%2F20250610%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=a6b1133ca9e5512a3b7f5a5e1f47b828b6e9a012228b759e500653f97d0e99ef&hash=d049ecc8d7baaea4d52b05d91c90888bd6834450d30a2001493cb5d6d95c8695&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S0148296325000669&tid=spdf-5a4b413b-ee1c-41c3-be44-1aa0eb1f79e2&sid=104e7c1a46921741645ac775bfb8a2e25fe9gxrqb&type=client&tsoh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&rh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&ua=1e03565604585059010e5a&rr=94d906ba5b7f7552&cc=de
status: public
title: Toward a multilayered framework of privacy-related decision-making in B2B
type: journal_article
user_id: '102525'
volume: 190
year: '2025'
...
---
_id: '53200'
abstract:
- lang: eng
text: Customer misbehavior poses a major risk in the sharing economy. For example,
property damage to shared accommodations imposes burdens on both sharing platforms
and hosts, especially if misbehaving guests purposefully, not coincidentally conceal,
or fail to report damages. Such misbehavior might be facilitated by remote listing
management and the lack of face-to-face interactions between hosts and guests.
Therefore, this study investigated the effects of host–guest interaction modes
(face-to-face, online-only) and frequency on guests’ misbehavior concealment intentions.
Social identification and irritation emerged as bright- and dark side mediators,
respectively. Guests who interacted face-to-face (vs. online-only) with hosts
exhibited weaker intentions to conceal their misbehavior due to increased social
identification. Platforms can elicit social identification by engaging guests
in virtual communities. However, when face-to-face interactions become excessive,
guests experience irritation and are more likely to conceal their misbehavior.
These insights offer practical implications for both peer-to-peer sharing platforms
and hosts.
article_number: '114582'
article_type: original
author:
- first_name: Edna
full_name: Ozuna, Edna
id: '103813'
last_name: Ozuna
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
citation:
ama: 'Ozuna E, Steinhoff L. “Look me in the eye, customer”: How do face-to-face
interactions in peer-to-peer sharing economy services affect customers’ misbehavior
concealment intentions? Journal of Business Research. 2024;177. doi:10.1016/j.jbusres.2024.114582'
apa: 'Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How
do face-to-face interactions in peer-to-peer sharing economy services affect customers’
misbehavior concealment intentions? Journal of Business Research, 177,
Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582'
bibtex: '@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How
do face-to-face interactions in peer-to-peer sharing economy services affect customers’
misbehavior concealment intentions?}, volume={177}, DOI={10.1016/j.jbusres.2024.114582},
number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV},
author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }'
chicago: 'Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How
Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’
Misbehavior Concealment Intentions?” Journal of Business Research 177 (2024).
https://doi.org/10.1016/j.jbusres.2024.114582.'
ieee: 'E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face
interactions in peer-to-peer sharing economy services affect customers’ misbehavior
concealment intentions?,” Journal of Business Research, vol. 177, Art.
no. 114582, 2024, doi: 10.1016/j.jbusres.2024.114582.'
mla: 'Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face
Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior
Concealment Intentions?” Journal of Business Research, vol. 177, 114582,
Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.'
short: E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).
date_created: 2024-04-04T08:16:27Z
date_updated: 2024-04-24T11:17:09Z
doi: 10.1016/j.jbusres.2024.114582
intvolume: ' 177'
keyword:
- Sharing economy
- Customer misbehavior
- Peer-to-peer services
- Face-to-face interactions
- Experimental research
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: '“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer
sharing economy services affect customers’ misbehavior concealment intentions?'
type: journal_article
user_id: '103813'
volume: 177
year: '2024'
...
---
_id: '53217'
article_number: '113272'
author:
- first_name: Madjid
full_name: Tavana, Madjid
id: '31858'
last_name: Tavana
- first_name: Hassan
full_name: Mina, Hassan
last_name: Mina
- first_name: Francisco J.
full_name: Santos-Arteaga, Francisco J.
last_name: Santos-Arteaga
citation:
ama: Tavana M, Mina H, Santos-Arteaga FJ. A general Best-Worst method considering
interdependency with application to innovation and technology assessment at NASA.
Journal of Business Research. 2023;154. doi:10.1016/j.jbusres.2022.08.036
apa: Tavana, M., Mina, H., & Santos-Arteaga, F. J. (2023). A general Best-Worst
method considering interdependency with application to innovation and technology
assessment at NASA. Journal of Business Research, 154, Article 113272.
https://doi.org/10.1016/j.jbusres.2022.08.036
bibtex: '@article{Tavana_Mina_Santos-Arteaga_2023, title={A general Best-Worst method
considering interdependency with application to innovation and technology assessment
at NASA}, volume={154}, DOI={10.1016/j.jbusres.2022.08.036},
number={113272}, journal={Journal of Business Research}, publisher={Elsevier BV},
author={Tavana, Madjid and Mina, Hassan and Santos-Arteaga, Francisco J.}, year={2023}
}'
chicago: Tavana, Madjid, Hassan Mina, and Francisco J. Santos-Arteaga. “A General
Best-Worst Method Considering Interdependency with Application to Innovation and
Technology Assessment at NASA.” Journal of Business Research 154 (2023).
https://doi.org/10.1016/j.jbusres.2022.08.036.
ieee: 'M. Tavana, H. Mina, and F. J. Santos-Arteaga, “A general Best-Worst method
considering interdependency with application to innovation and technology assessment
at NASA,” Journal of Business Research, vol. 154, Art. no. 113272, 2023,
doi: 10.1016/j.jbusres.2022.08.036.'
mla: Tavana, Madjid, et al. “A General Best-Worst Method Considering Interdependency
with Application to Innovation and Technology Assessment at NASA.” Journal
of Business Research, vol. 154, 113272, Elsevier BV, 2023, doi:10.1016/j.jbusres.2022.08.036.
short: M. Tavana, H. Mina, F.J. Santos-Arteaga, Journal of Business Research 154
(2023).
date_created: 2024-04-04T13:46:45Z
date_updated: 2024-04-15T13:08:31Z
department:
- _id: '277'
doi: 10.1016/j.jbusres.2022.08.036
intvolume: ' 154'
keyword:
- Marketing
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: A general Best-Worst method considering interdependency with application to
innovation and technology assessment at NASA
type: journal_article
user_id: '51811'
volume: 154
year: '2023'
...
---
_id: '53222'
article_number: '113642'
author:
- first_name: Shahryar
full_name: Sorooshian, Shahryar
last_name: Sorooshian
- first_name: Madjid
full_name: Tavana, Madjid
id: '31858'
last_name: Tavana
- first_name: Samuel
full_name: Ribeiro-Navarrete, Samuel
last_name: Ribeiro-Navarrete
citation:
ama: 'Sorooshian S, Tavana M, Ribeiro-Navarrete S. From classical interpretive structural
modeling to total interpretive structural modeling and beyond: A half-century
of business research. Journal of Business Research. 2023;157. doi:10.1016/j.jbusres.2022.113642'
apa: 'Sorooshian, S., Tavana, M., & Ribeiro-Navarrete, S. (2023). From classical
interpretive structural modeling to total interpretive structural modeling and
beyond: A half-century of business research. Journal of Business Research,
157, Article 113642. https://doi.org/10.1016/j.jbusres.2022.113642'
bibtex: '@article{Sorooshian_Tavana_Ribeiro-Navarrete_2023, title={From classical
interpretive structural modeling to total interpretive structural modeling and
beyond: A half-century of business research}, volume={157}, DOI={10.1016/j.jbusres.2022.113642},
number={113642}, journal={Journal of Business Research}, publisher={Elsevier BV},
author={Sorooshian, Shahryar and Tavana, Madjid and Ribeiro-Navarrete, Samuel},
year={2023} }'
chicago: 'Sorooshian, Shahryar, Madjid Tavana, and Samuel Ribeiro-Navarrete. “From
Classical Interpretive Structural Modeling to Total Interpretive Structural Modeling
and beyond: A Half-Century of Business Research.” Journal of Business Research
157 (2023). https://doi.org/10.1016/j.jbusres.2022.113642.'
ieee: 'S. Sorooshian, M. Tavana, and S. Ribeiro-Navarrete, “From classical interpretive
structural modeling to total interpretive structural modeling and beyond: A half-century
of business research,” Journal of Business Research, vol. 157, Art. no.
113642, 2023, doi: 10.1016/j.jbusres.2022.113642.'
mla: 'Sorooshian, Shahryar, et al. “From Classical Interpretive Structural Modeling
to Total Interpretive Structural Modeling and beyond: A Half-Century of Business
Research.” Journal of Business Research, vol. 157, 113642, Elsevier BV,
2023, doi:10.1016/j.jbusres.2022.113642.'
short: S. Sorooshian, M. Tavana, S. Ribeiro-Navarrete, Journal of Business Research
157 (2023).
date_created: 2024-04-04T13:51:26Z
date_updated: 2024-04-15T13:11:01Z
department:
- _id: '277'
doi: 10.1016/j.jbusres.2022.113642
intvolume: ' 157'
keyword:
- Marketing
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: 'From classical interpretive structural modeling to total interpretive structural
modeling and beyond: A half-century of business research'
type: journal_article
user_id: '51811'
volume: 157
year: '2023'
...
---
_id: '48519'
author:
- first_name: Sylvia
full_name: Hubner-Benz, Sylvia
id: '100407'
last_name: Hubner-Benz
- first_name: Michael
full_name: Frese, Michael
last_name: Frese
- first_name: Zhaoli
full_name: Song, Zhaoli
last_name: Song
- first_name: Neha
full_name: Tripathi, Neha
last_name: Tripathi
- first_name: Tamara
full_name: Kaschner, Tamara
last_name: Kaschner
- first_name: Xing
full_name: Le Kong, Xing
last_name: Le Kong
citation:
ama: 'Hubner-Benz S, Frese M, Song Z, Tripathi N, Kaschner T, Le Kong X. An Asia-centric
approach to team innovation: Cultural differences in exploration and exploitation
behavior. Journal of Business Research. 2021;138:408-421. doi:10.1016/j.jbusres.2021.09.009'
apa: 'Hubner-Benz, S., Frese, M., Song, Z., Tripathi, N., Kaschner, T., & Le
Kong, X. (2021). An Asia-centric approach to team innovation: Cultural differences
in exploration and exploitation behavior. Journal of Business Research,
138, 408–421. https://doi.org/10.1016/j.jbusres.2021.09.009'
bibtex: '@article{Hubner-Benz_Frese_Song_Tripathi_Kaschner_Le Kong_2021, title={An
Asia-centric approach to team innovation: Cultural differences in exploration
and exploitation behavior}, volume={138}, DOI={10.1016/j.jbusres.2021.09.009},
journal={Journal of Business Research}, publisher={Elsevier BV}, author={Hubner-Benz,
Sylvia and Frese, Michael and Song, Zhaoli and Tripathi, Neha and Kaschner, Tamara
and Le Kong, Xing}, year={2021}, pages={408–421} }'
chicago: 'Hubner-Benz, Sylvia, Michael Frese, Zhaoli Song, Neha Tripathi, Tamara
Kaschner, and Xing Le Kong. “An Asia-Centric Approach to Team Innovation: Cultural
Differences in Exploration and Exploitation Behavior.” Journal of Business
Research 138 (2021): 408–21. https://doi.org/10.1016/j.jbusres.2021.09.009.'
ieee: 'S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, and X. Le Kong,
“An Asia-centric approach to team innovation: Cultural differences in exploration
and exploitation behavior,” Journal of Business Research, vol. 138, pp.
408–421, 2021, doi: 10.1016/j.jbusres.2021.09.009.'
mla: 'Hubner-Benz, Sylvia, et al. “An Asia-Centric Approach to Team Innovation:
Cultural Differences in Exploration and Exploitation Behavior.” Journal of
Business Research, vol. 138, Elsevier BV, 2021, pp. 408–21, doi:10.1016/j.jbusres.2021.09.009.'
short: S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, X. Le Kong,
Journal of Business Research 138 (2021) 408–421.
date_created: 2023-10-27T12:46:35Z
date_updated: 2023-10-27T12:46:51Z
doi: 10.1016/j.jbusres.2021.09.009
intvolume: ' 138'
keyword:
- Marketing
language:
- iso: eng
page: 408-421
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: 'An Asia-centric approach to team innovation: Cultural differences in exploration
and exploitation behavior'
type: journal_article
user_id: '100407'
volume: 138
year: '2021'
...
---
_id: '41313'
author:
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
- first_name: Marcellis M.
full_name: Zondag, Marcellis M.
last_name: Zondag
citation:
ama: 'Steinhoff L, Zondag MM. Loyalty programs as travel companions: Complementary
service features across customer journey stages. Journal of Business Research.
2021;129:70-82. doi:10.1016/j.jbusres.2021.02.016'
apa: 'Steinhoff, L., & Zondag, M. M. (2021). Loyalty programs as travel companions:
Complementary service features across customer journey stages. Journal of Business
Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016'
bibtex: '@article{Steinhoff_Zondag_2021, title={Loyalty programs as travel companions:
Complementary service features across customer journey stages}, volume={129},
DOI={10.1016/j.jbusres.2021.02.016},
journal={Journal of Business Research}, publisher={Elsevier BV}, author={Steinhoff,
Lena and Zondag, Marcellis M.}, year={2021}, pages={70–82} }'
chicago: 'Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel
Companions: Complementary Service Features across Customer Journey Stages.” Journal
of Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.'
ieee: 'L. Steinhoff and M. M. Zondag, “Loyalty programs as travel companions: Complementary
service features across customer journey stages,” Journal of Business Research,
vol. 129, pp. 70–82, 2021, doi: 10.1016/j.jbusres.2021.02.016.'
mla: 'Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel Companions:
Complementary Service Features across Customer Journey Stages.” Journal of
Business Research, vol. 129, Elsevier BV, 2021, pp. 70–82, doi:10.1016/j.jbusres.2021.02.016.'
short: L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
date_created: 2023-01-31T15:38:01Z
date_updated: 2023-01-31T15:44:50Z
doi: 10.1016/j.jbusres.2021.02.016
extern: '1'
intvolume: ' 129'
keyword:
- Marketing
language:
- iso: eng
page: 70-82
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: 'Loyalty programs as travel companions: Complementary service features across
customer journey stages'
type: journal_article
user_id: '4336'
volume: 129
year: '2021'
...
---
_id: '13149'
author:
- first_name: Nancy V.
full_name: Wünderlich, Nancy V.
last_name: Wünderlich
- first_name: Jens
full_name: Hogreve, Jens
last_name: Hogreve
- first_name: Ilma Nur
full_name: Chowdhury, Ilma Nur
last_name: Chowdhury
- first_name: Hannes
full_name: Fleischer, Hannes
last_name: Fleischer
- first_name: Sahar
full_name: Mousavi, Sahar
last_name: Mousavi
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
last_name: Rötzmeier-Keuper
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
citation:
ama: 'Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel
design strategies to alleviate vulnerability perceptions in customer journeys.
Journal of Business Research. 2019. doi:10.1016/j.jbusres.2019.07.027'
apa: 'Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi,
S., Rötzmeier-Keuper, J., & Sousa, R. (2019). Overcoming vulnerability: Channel
design strategies to alleviate vulnerability perceptions in customer journeys.
Journal of Business Research. https://doi.org/10.1016/j.jbusres.2019.07.027'
bibtex: '@article{Wünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019,
title={Overcoming vulnerability: Channel design strategies to alleviate vulnerability
perceptions in customer journeys}, DOI={10.1016/j.jbusres.2019.07.027},
journal={Journal of Business Research}, author={Wünderlich, Nancy V. and Hogreve,
Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper,
Julia and Sousa, Rui}, year={2019} }'
chicago: 'Wünderlich, Nancy V., Jens Hogreve, Ilma Nur Chowdhury, Hannes Fleischer,
Sahar Mousavi, Julia Rötzmeier-Keuper, and Rui Sousa. “Overcoming Vulnerability:
Channel Design Strategies to Alleviate Vulnerability Perceptions in Customer Journeys.”
Journal of Business Research, 2019. https://doi.org/10.1016/j.jbusres.2019.07.027.'
ieee: 'N. V. Wünderlich et al., “Overcoming vulnerability: Channel design
strategies to alleviate vulnerability perceptions in customer journeys,” Journal
of Business Research, 2019.'
mla: 'Wünderlich, Nancy V., et al. “Overcoming Vulnerability: Channel Design Strategies
to Alleviate Vulnerability Perceptions in Customer Journeys.” Journal of Business
Research, 2019, doi:10.1016/j.jbusres.2019.07.027.'
short: N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J.
Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019).
date_created: 2019-09-06T10:43:50Z
date_updated: 2022-01-06T06:51:29Z
department:
- _id: '181'
doi: 10.1016/j.jbusres.2019.07.027
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
status: public
title: 'Overcoming vulnerability: Channel design strategies to alleviate vulnerability
perceptions in customer journeys'
type: journal_article
user_id: '24869'
year: '2019'
...