---
_id: '17250'
abstract:
- lang: eng
  text: Based on the observation that human-robot interaction is often laborious because
    the robot's interactional abilities fail to meet the user's expectations, we argue
    that feedback can play a central role in regulating expectations and mitigating
    unnecessary disruptions in the flow of conversation. For feedback to be appropriate
    in this sense, it needs to take situational information into account. This idea
    stems from interviews with persons with hearing and mental impairments who display
    perceptual limitations similar to a robot. The results of these interviews indicated
    that, depending on the goals of the situation, people with hearing impairments
    used either mediation (clarification) or concealment strategies to keep the interaction
    going. With this idea in mind, we analyzed human-robot interactions in two different
    situations - more task-oriented interactions versus more socially driven interactions
    - and we observed different feedback behaviors in users and their reactions to
    the robot's behavior. We use these results to derive a scaffold for modeling appropriate
    feedback in asymmetric interactions (i.e., in human-robot interactions) and briefly
    discuss some consequences for both the design of human-robot interaction and for
    theories of grounding. (c) 2010 Elsevier B.V. All rights reserved.
author:
- first_name: Britta
  full_name: Wrede, Britta
  last_name: Wrede
- first_name: Stefan
  full_name: Kopp, Stefan
  last_name: Kopp
- first_name: Katharina
  full_name: Rohlfing, Katharina
  id: '50352'
  last_name: Rohlfing
- first_name: Manja
  full_name: Lohse, Manja
  last_name: Lohse
- first_name: Claudia
  full_name: Muhl, Claudia
  last_name: Muhl
citation:
  ama: Wrede B, Kopp S, Rohlfing K, Lohse M, Muhl C. Appropriate Feedback in Asymmetric
    Interactions. <i>Journal of Pragmatics</i>. 2010;42(9):2369-2384. doi:<a href="https://doi.org/10.1016/j.pragma.2010.01.003">10.1016/j.pragma.2010.01.003</a>
  apa: Wrede, B., Kopp, S., Rohlfing, K., Lohse, M., &#38; Muhl, C. (2010). Appropriate
    Feedback in Asymmetric Interactions. <i>Journal of Pragmatics</i>, <i>42</i>(9),
    2369–2384. <a href="https://doi.org/10.1016/j.pragma.2010.01.003">https://doi.org/10.1016/j.pragma.2010.01.003</a>
  bibtex: '@article{Wrede_Kopp_Rohlfing_Lohse_Muhl_2010, title={Appropriate Feedback
    in Asymmetric Interactions}, volume={42}, DOI={<a href="https://doi.org/10.1016/j.pragma.2010.01.003">10.1016/j.pragma.2010.01.003</a>},
    number={9}, journal={Journal of Pragmatics}, publisher={Elsevier }, author={Wrede,
    Britta and Kopp, Stefan and Rohlfing, Katharina and Lohse, Manja and Muhl, Claudia},
    year={2010}, pages={2369–2384} }'
  chicago: 'Wrede, Britta, Stefan Kopp, Katharina Rohlfing, Manja Lohse, and Claudia
    Muhl. “Appropriate Feedback in Asymmetric Interactions.” <i>Journal of Pragmatics</i>
    42, no. 9 (2010): 2369–84. <a href="https://doi.org/10.1016/j.pragma.2010.01.003">https://doi.org/10.1016/j.pragma.2010.01.003</a>.'
  ieee: 'B. Wrede, S. Kopp, K. Rohlfing, M. Lohse, and C. Muhl, “Appropriate Feedback
    in Asymmetric Interactions,” <i>Journal of Pragmatics</i>, vol. 42, no. 9, pp.
    2369–2384, 2010, doi: <a href="https://doi.org/10.1016/j.pragma.2010.01.003">10.1016/j.pragma.2010.01.003</a>.'
  mla: Wrede, Britta, et al. “Appropriate Feedback in Asymmetric Interactions.” <i>Journal
    of Pragmatics</i>, vol. 42, no. 9, Elsevier , 2010, pp. 2369–84, doi:<a href="https://doi.org/10.1016/j.pragma.2010.01.003">10.1016/j.pragma.2010.01.003</a>.
  short: B. Wrede, S. Kopp, K. Rohlfing, M. Lohse, C. Muhl, Journal of Pragmatics
    42 (2010) 2369–2384.
date_created: 2020-06-24T13:02:17Z
date_updated: 2023-02-01T12:59:15Z
department:
- _id: '749'
doi: 10.1016/j.pragma.2010.01.003
intvolume: '        42'
issue: '9'
language:
- iso: eng
page: 2369-2384
publication: Journal of Pragmatics
publication_identifier:
  issn:
  - 0378-2166
publisher: 'Elsevier '
status: public
title: Appropriate Feedback in Asymmetric Interactions
type: journal_article
user_id: '14931'
volume: 42
year: '2010'
...