@article{4901,
  author       = {{Eggert, Andreas and Ulaga, Wolfgang}},
  issn         = {{0885-8624}},
  journal      = {{Journal of Business & Industrial Marketing}},
  number       = {{2/3}},
  pages        = {{107--118}},
  publisher    = {{Emerald}},
  title        = {{{Customer perceived value: a substitute for satisfaction in business markets?}}},
  doi          = {{10.1108/08858620210419754}},
  volume       = {{17}},
  year         = {{2002}},
}