---
_id: '4901'
author:
- first_name: Andreas
  full_name: Eggert, Andreas
  last_name: Eggert
- first_name: Wolfgang
  full_name: Ulaga, Wolfgang
  last_name: Ulaga
citation:
  ama: 'Eggert A, Ulaga W. Customer perceived value: a substitute for satisfaction
    in business markets? <i>Journal of Business &#38; Industrial Marketing</i>. 2002;17(2/3):107-118.
    doi:<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a>'
  apa: 'Eggert, A., &#38; Ulaga, W. (2002). Customer perceived value: a substitute
    for satisfaction in business markets? <i>Journal of Business &#38; Industrial
    Marketing</i>, <i>17</i>(2/3), 107–118. <a href="https://doi.org/10.1108/08858620210419754">https://doi.org/10.1108/08858620210419754</a>'
  bibtex: '@article{Eggert_Ulaga_2002, title={Customer perceived value: a substitute
    for satisfaction in business markets?}, volume={17}, DOI={<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a>},
    number={2/3}, journal={Journal of Business &#38; Industrial Marketing}, publisher={Emerald},
    author={Eggert, Andreas and Ulaga, Wolfgang}, year={2002}, pages={107–118} }'
  chicago: 'Eggert, Andreas, and Wolfgang Ulaga. “Customer Perceived Value: A Substitute
    for Satisfaction in Business Markets?” <i>Journal of Business &#38; Industrial
    Marketing</i> 17, no. 2/3 (2002): 107–18. <a href="https://doi.org/10.1108/08858620210419754">https://doi.org/10.1108/08858620210419754</a>.'
  ieee: 'A. Eggert and W. Ulaga, “Customer perceived value: a substitute for satisfaction
    in business markets?,” <i>Journal of Business &#38; Industrial Marketing</i>,
    vol. 17, no. 2/3, pp. 107–118, 2002.'
  mla: 'Eggert, Andreas, and Wolfgang Ulaga. “Customer Perceived Value: A Substitute
    for Satisfaction in Business Markets?” <i>Journal of Business &#38; Industrial
    Marketing</i>, vol. 17, no. 2/3, Emerald, 2002, pp. 107–18, doi:<a href="https://doi.org/10.1108/08858620210419754">10.1108/08858620210419754</a>.'
  short: A. Eggert, W. Ulaga, Journal of Business &#38; Industrial Marketing 17 (2002)
    107–118.
date_created: 2018-10-26T08:19:01Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1108/08858620210419754
intvolume: '        17'
issue: 2/3
page: 107-118
publication: Journal of Business & Industrial Marketing
publication_identifier:
  issn:
  - 0885-8624
publication_status: published
publisher: Emerald
status: public
title: 'Customer perceived value: a substitute for satisfaction in business markets?'
type: journal_article
user_id: '57352'
volume: 17
year: '2002'
...