[{"abstract":[{"lang":"eng","text":"Traditional dyadic customer-provider interactions are being shifted to polyadic interactions involving diverse participants in digital service ecosystems. Especially, artificial intelligence (AI) is increasingly integrated into these ecosystems, so that they comprise non-human participants (e.g., AI-based chatbots)—fundamentally altering the nature of value (co-)creation. While existing literature examines human-to-human interactions, knowledge of service interactions between human actors and AI-based systems is still underexplored. To address this research gap, we develop a taxonomy, comprising six iterations, that explores the peculiarities of AI as either a resource or a (non-human) agent in digital service ecosystems. We evaluate our taxonomy using a multiple case study and derive the four archetypes of AI in digital service ecosystems: (1) discriminative experience enhancer, (2) protective ecosystem orchestrator, (3) ecosystem innovation companion, and (4) personalized service composer. Our results extend the knowledge on service science by showing how AI-based systems—discriminative or generative, and focusing on the interaction in the ecosystem or the individual service encounter—assume the role of resources and non-human agents. Researchers and practitioners can utilize our results to augment their ecosystems with AI.</jats:p>"}],"issue":"1","publication":"Electronic Markets","type":"journal_article","date_created":"2026-03-07T12:45:48Z","publication_status":"published","date_updated":"2026-05-09T14:42:19Z","intvolume":"        36","title":"Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes","year":"2026","author":[{"id":"55603","last_name":"Hansmeier","first_name":"Philipp","full_name":"Hansmeier, Philipp"},{"full_name":"Schäfer, Jannika Marie","first_name":"Jannika Marie","last_name":"Schäfer","id":"74374"},{"id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden","first_name":"Philipp"}],"publication_identifier":{"issn":["1019-6781","1422-8890"]},"doi":"10.1007/s12525-026-00879-y","article_number":"22","main_file_link":[{"open_access":"1","url":"https://link.springer.com/article/10.1007/s12525-026-00879-y"}],"language":[{"iso":"eng"}],"citation":{"chicago":"Hansmeier, Philipp, Jannika Marie Schäfer, and Philipp zur Heiden. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” <i>Electronic Markets</i> 36, no. 1 (2026). <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">https://doi.org/10.1007/s12525-026-00879-y</a>.","short":"P. Hansmeier, J.M. Schäfer, P. zur Heiden, Electronic Markets 36 (2026).","ieee":"P. Hansmeier, J. M. Schäfer, and P. zur Heiden, “Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes,” <i>Electronic Markets</i>, vol. 36, no. 1, Art. no. 22, 2026, doi: <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>.","apa":"Hansmeier, P., Schäfer, J. M., &#38; zur Heiden, P. (2026). Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. <i>Electronic Markets</i>, <i>36</i>(1), Article 22. <a href=\"https://doi.org/10.1007/s12525-026-00879-y\">https://doi.org/10.1007/s12525-026-00879-y</a>","bibtex":"@article{Hansmeier_Schäfer_zur Heiden_2026, title={Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes}, volume={36}, DOI={<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>}, number={122}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Hansmeier, Philipp and Schäfer, Jannika Marie and zur Heiden, Philipp}, year={2026} }","ama":"Hansmeier P, Schäfer JM, zur Heiden P. Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. <i>Electronic Markets</i>. 2026;36(1). doi:<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>","mla":"Hansmeier, Philipp, et al. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” <i>Electronic Markets</i>, vol. 36, no. 1, 22, Springer Science and Business Media LLC, 2026, doi:<a href=\"https://doi.org/10.1007/s12525-026-00879-y\">10.1007/s12525-026-00879-y</a>."},"oa":"1","status":"public","user_id":"55603","volume":36,"_id":"64863","publisher":"Springer Science and Business Media LLC"},{"publisher":"Springer Science and Business Media LLC","_id":"65476","ddc":["380"],"user_id":"59677","volume":36,"status":"public","jel":["L80"],"has_accepted_license":"1","oa":"1","file_date_updated":"2026-04-21T13:14:30Z","citation":{"short":"D. Beverungen, J. Poeppelbuss, S. Hemmrich, T. Iqbal, Electronic Markets 36 (2026).","chicago":"Beverungen, Daniel, Jens Poeppelbuss, Simon Hemmrich, and Taskeen Iqbal. “Service through Communication—Conceptualizing Service Systems with Luhmann’s Systems Theory.” <i>Electronic Markets</i> 36, no. 1 (2026). <a href=\"https://doi.org/10.1007/s12525-026-00889-w\">https://doi.org/10.1007/s12525-026-00889-w</a>.","apa":"Beverungen, D., Poeppelbuss, J., Hemmrich, S., &#38; Iqbal, T. (2026). Service through communication—Conceptualizing service systems with Luhmann’s systems theory. <i>Electronic Markets</i>, <i>36</i>(1), Article 37. <a href=\"https://doi.org/10.1007/s12525-026-00889-w\">https://doi.org/10.1007/s12525-026-00889-w</a>","ieee":"D. Beverungen, J. Poeppelbuss, S. Hemmrich, and T. Iqbal, “Service through communication—Conceptualizing service systems with Luhmann’s systems theory,” <i>Electronic Markets</i>, vol. 36, no. 1, Art. no. 37, 2026, doi: <a href=\"https://doi.org/10.1007/s12525-026-00889-w\">10.1007/s12525-026-00889-w</a>.","ama":"Beverungen D, Poeppelbuss J, Hemmrich S, Iqbal T. Service through communication—Conceptualizing service systems with Luhmann’s systems theory. <i>Electronic Markets</i>. 2026;36(1). doi:<a href=\"https://doi.org/10.1007/s12525-026-00889-w\">10.1007/s12525-026-00889-w</a>","bibtex":"@article{Beverungen_Poeppelbuss_Hemmrich_Iqbal_2026, title={Service through communication—Conceptualizing service systems with Luhmann’s systems theory}, volume={36}, DOI={<a href=\"https://doi.org/10.1007/s12525-026-00889-w\">10.1007/s12525-026-00889-w</a>}, number={137}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Beverungen, Daniel and Poeppelbuss, Jens and Hemmrich, Simon and Iqbal, Taskeen}, year={2026} }","mla":"Beverungen, Daniel, et al. “Service through Communication—Conceptualizing Service Systems with Luhmann’s Systems Theory.” <i>Electronic Markets</i>, vol. 36, no. 1, 37, Springer Science and Business Media LLC, 2026, doi:<a href=\"https://doi.org/10.1007/s12525-026-00889-w\">10.1007/s12525-026-00889-w</a>."},"quality_controlled":"1","project":[{"_id":"1250","name":"SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen"}],"main_file_link":[{"url":"https://link.springer.com/content/pdf/10.1007/s12525-026-00889-w.pdf","open_access":"1"}],"article_number":"37","language":[{"iso":"eng"}],"doi":"10.1007/s12525-026-00889-w","year":"2026","title":"Service through communication—Conceptualizing service systems with Luhmann’s systems theory","author":[{"last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel"},{"first_name":"Jens","last_name":"Poeppelbuss","full_name":"Poeppelbuss, Jens"},{"last_name":"Hemmrich","first_name":"Simon","full_name":"Hemmrich, Simon"},{"full_name":"Iqbal, Taskeen","first_name":"Taskeen","last_name":"Iqbal"}],"publication_identifier":{"issn":["1019-6781","1422-8890"]},"date_updated":"2026-06-11T13:18:09Z","publication_status":"published","intvolume":"        36","article_type":"original","file":[{"date_updated":"2026-04-21T13:14:30Z","relation":"main_file","file_size":2793039,"access_level":"closed","file_name":"Service is Communication - EM Paper.pdf","success":1,"content_type":"application/pdf","file_id":"65477","creator":"dabe","date_created":"2026-04-21T13:14:30Z"}],"date_created":"2026-04-21T13:13:02Z","type":"journal_article","keyword":["Service system","Service ecosystem","Systems theory","Service research"],"department":[{"_id":"195"},{"_id":"534"}],"publication":"Electronic Markets","issue":"1","abstract":[{"lang":"eng","text":"Service research has evolved into an interdisciplinary research field that bridges diverse disciplines, including information systems (IS) and marketing. Nearly two decades ago, the service system concept was introduced as a foundational abstraction in service research, drawing on ideas from the service-dominant logic (S-D logic) of marketing. Despite its widespread adoption in service research, particularly in the IS discipline, the service system concept lacks a solid theoretical foundation. This has resulted in conceptual ambiguity and overlap with related constructs, such as service ecosystems. Moreover, it has largely remained a static analytical lens, insufficiently capturing dynamic service phenomena, including value co-creation and co-destruction, as well as the emergence of institutional arrangements. To address these limitations, we propose Luhmann’s systems theory (LST) as a robust framework for conceptualizing service systems as autopoietic (self-creating) systems, in which communication serves as the fundamental mechanism that drives value co-creation. We derive five theoretical propositions from this re-conceptualization that clarify conceptual ambiguity and allow researchers to explore dynamic service phenomena in greater depth. Given LST’s general approach, our conceptualization provides a theoretically grounded, interdisciplinary foundation for advancing service research."}]},{"article_type":"original","intvolume":"        35","publication_status":"published","date_updated":"2025-11-10T10:19:25Z","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"full_name":"Böhmann, Tilo","last_name":"Böhmann","first_name":"Tilo"},{"full_name":"Roth, Angela","last_name":"Roth","first_name":"Angela"},{"full_name":"Satzger, Gerhard","first_name":"Gerhard","last_name":"Satzger"},{"full_name":"Benz, Carina","first_name":"Carina","last_name":"Benz"},{"full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"first_name":"Andreas","last_name":"Boes","full_name":"Boes, Andreas"},{"full_name":"Breidbach, Christoph","first_name":"Christoph","last_name":"Breidbach"},{"last_name":"Gersch","first_name":"Martin","full_name":"Gersch, Martin"},{"full_name":"Gudergan, Gerhard","first_name":"Gerhard","last_name":"Gudergan"},{"full_name":"Hogreve, Jens","first_name":"Jens","last_name":"Hogreve"},{"full_name":"Kurtz, Christian","last_name":"Kurtz","first_name":"Christian"},{"full_name":"Langes, Barbara","last_name":"Langes","first_name":"Barbara"},{"first_name":"Jan Marco","last_name":"Leimeister","full_name":"Leimeister, Jan Marco"},{"full_name":"Lewandowski, Tom","first_name":"Tom","last_name":"Lewandowski"},{"full_name":"Meiren, Thomas","last_name":"Meiren","first_name":"Thomas"},{"last_name":"Nägele","first_name":"Rainer","full_name":"Nägele, Rainer"},{"full_name":"Paluch, Stefanie","first_name":"Stefanie","last_name":"Paluch"},{"last_name":"Peters","first_name":"Christoph","full_name":"Peters, Christoph"},{"first_name":"Jens","last_name":"Poeppelbuss","full_name":"Poeppelbuss, Jens"},{"full_name":"Robra-Bissantz, Susanne","first_name":"Susanne","last_name":"Robra-Bissantz"},{"full_name":"Schultz, Carsten","last_name":"Schultz","first_name":"Carsten"},{"full_name":"Schumann, Jan H.","first_name":"Jan H.","last_name":"Schumann"},{"full_name":"Wirtz, Jochen","last_name":"Wirtz","first_name":"Jochen"},{"full_name":"Wünderlich, Nancy V.","first_name":"Nancy V.","last_name":"Wünderlich"}],"title":"Continuous value shaping: A boundary concept for innovating service innovation approaches","year":"2025","doi":"10.1007/s12525-025-00771-1","language":[{"iso":"eng"}],"article_number":"27","abstract":[{"text":"Technological advancements and evolving value orientations reshape future value creation and pose new requirements for service innovation. While a variety of disciplines are developing new approaches to drive service innovation, this is primarily done in isolation and generates only fragmented solutions. Sociological theory has proposed “boundary objects” as an effective umbrella for communication and cooperation among communities. Therefore, we introduce continuous value shaping (CVS) as a boundary object describing service innovation approaches along five principles. We reflect on this concept through the different disciplinary lenses of researchers in service marketing, information systems, service engineering, sociology of work, and innovation management. These perspectives highlight how the CVS principles already connect to discourses within the individual disciplines. However, the CVS concept will not only provide an umbrella to embrace existing activities in different academic disciplines. It also assists to identify research themes that will benefit from uniting the power of these disciplines, and it can serve as an integrating framework to conceptualize complex service innovation approaches. Thus, the CVS concept should guide both researchers and practitioners to develop and implement novel innovation and transformation efforts—in and across organizations.","lang":"eng"}],"publication":"Electronic Markets","issue":"1","department":[{"_id":"195"}],"type":"journal_article","keyword":["Continuous value shaping (CVS)","Service research","Service innovation","Digitalization","Sustainability","Interdisciplinary research"],"date_created":"2025-04-04T06:10:26Z","file":[{"date_created":"2025-04-04T06:19:38Z","creator":"dabe","file_id":"59336","success":1,"content_type":"application/pdf","relation":"main_file","date_updated":"2025-04-04T06:19:38Z","file_name":"Continuous Value Shaping - EM.pdf","file_size":920032,"access_level":"closed"}],"has_accepted_license":"1","jel":["M10"],"status":"public","volume":35,"user_id":"59677","ddc":["380"],"publisher":"Springer Science and Business Media LLC","_id":"59335","project":[{"_id":"1250","name":"SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen"}],"quality_controlled":"1","citation":{"short":"T. Böhmann, A. Roth, G. Satzger, C. Benz, D. Beverungen, A. Boes, C. Breidbach, M. Gersch, G. Gudergan, J. Hogreve, C. Kurtz, B. Langes, J.M. Leimeister, T. Lewandowski, T. Meiren, R. Nägele, S. Paluch, C. Peters, J. Poeppelbuss, S. Robra-Bissantz, C. Schultz, J.H. Schumann, J. Wirtz, N.V. Wünderlich, Electronic Markets 35 (2025).","chicago":"Böhmann, Tilo, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen, Andreas Boes, Christoph Breidbach, et al. “Continuous Value Shaping: A Boundary Concept for Innovating Service Innovation Approaches.” <i>Electronic Markets</i> 35, no. 1 (2025). <a href=\"https://doi.org/10.1007/s12525-025-00771-1\">https://doi.org/10.1007/s12525-025-00771-1</a>.","apa":"Böhmann, T., Roth, A., Satzger, G., Benz, C., Beverungen, D., Boes, A., Breidbach, C., Gersch, M., Gudergan, G., Hogreve, J., Kurtz, C., Langes, B., Leimeister, J. M., Lewandowski, T., Meiren, T., Nägele, R., Paluch, S., Peters, C., Poeppelbuss, J., … Wünderlich, N. V. (2025). Continuous value shaping: A boundary concept for innovating service innovation approaches. <i>Electronic Markets</i>, <i>35</i>(1), Article 27. <a href=\"https://doi.org/10.1007/s12525-025-00771-1\">https://doi.org/10.1007/s12525-025-00771-1</a>","ieee":"T. Böhmann <i>et al.</i>, “Continuous value shaping: A boundary concept for innovating service innovation approaches,” <i>Electronic Markets</i>, vol. 35, no. 1, Art. no. 27, 2025, doi: <a href=\"https://doi.org/10.1007/s12525-025-00771-1\">10.1007/s12525-025-00771-1</a>.","ama":"Böhmann T, Roth A, Satzger G, et al. Continuous value shaping: A boundary concept for innovating service innovation approaches. <i>Electronic Markets</i>. 2025;35(1). doi:<a href=\"https://doi.org/10.1007/s12525-025-00771-1\">10.1007/s12525-025-00771-1</a>","bibtex":"@article{Böhmann_Roth_Satzger_Benz_Beverungen_Boes_Breidbach_Gersch_Gudergan_Hogreve_et al._2025, title={Continuous value shaping: A boundary concept for innovating service innovation approaches}, volume={35}, DOI={<a href=\"https://doi.org/10.1007/s12525-025-00771-1\">10.1007/s12525-025-00771-1</a>}, number={127}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Böhmann, Tilo and Roth, Angela and Satzger, Gerhard and Benz, Carina and Beverungen, Daniel and Boes, Andreas and Breidbach, Christoph and Gersch, Martin and Gudergan, Gerhard and Hogreve, Jens and et al.}, year={2025} }","mla":"Böhmann, Tilo, et al. “Continuous Value Shaping: A Boundary Concept for Innovating Service Innovation Approaches.” <i>Electronic Markets</i>, vol. 35, no. 1, 27, Springer Science and Business Media LLC, 2025, doi:<a href=\"https://doi.org/10.1007/s12525-025-00771-1\">10.1007/s12525-025-00771-1</a>."},"file_date_updated":"2025-04-04T06:19:38Z","external_id":{"unknown":["https://link.springer.com/article/10.1007/s12525-025-00771-1"]}},{"type":"journal_article","department":[{"_id":"276"}],"date_created":"2025-06-10T13:51:24Z","abstract":[{"text":"<jats:title>Abstract</jats:title>\r\n          <jats:p>Data ecosystems can generate valuable business opportunities, but research on their emergence within specific industries is limited. The cultural event industry is characterized by a multifaceted cultural landscape and a fragmented and heterogeneous market of cultural event platforms. The emerging German cultural data ecosystem, envisioned to share event data in a data space, could foster data-driven innovation and enhance value creation in the cultural event industry. Yet, following the ecosystem-as-structure view, the platforms’ willingness to participate in the cultural data ecosystem depends on whether their business model aligns with at least one of the focal value propositions of the cultural data ecosystem. In this paper, we develop a taxonomy of cultural event platform business models, and derive six archetypes. Additionally, we interview industry representatives of these archetypes to shed light on the benefits and obstacles when participating in the cultural data ecosystem, and to identify potential focal value propositions, corresponding actor roles, and activities. Our work contributes to the discussion on taxonomies of data-sharing business models and the emergence of data ecosystems in the cultural event industry.</jats:p>","lang":"eng"}],"publication":"Electronic Markets","issue":"1","doi":"10.1007/s12525-025-00790-y","article_number":"47","language":[{"iso":"eng"}],"date_updated":"2025-07-08T09:32:32Z","publication_status":"published","intvolume":"        35","year":"2025","title":"Setting the stage for a flourishing cultural data ecosystem: A spotlight on business models of cultural event platforms","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"id":"61896","full_name":"Althaus, Maike","first_name":"Maike","last_name":"Althaus"},{"first_name":"Christian","last_name":"Vorbohle","full_name":"Vorbohle, Christian","id":"29951"},{"full_name":"Müller, Michelle","last_name":"Müller","first_name":"Michelle","id":"50286"},{"id":"21117","full_name":"Kundisch, Dennis","last_name":"Kundisch","first_name":"Dennis"}],"citation":{"ieee":"M. Althaus, C. Vorbohle, M. Müller, and D. Kundisch, “Setting the stage for a flourishing cultural data ecosystem: A spotlight on business models of cultural event platforms,” <i>Electronic Markets</i>, vol. 35, no. 1, Art. no. 47, 2025, doi: <a href=\"https://doi.org/10.1007/s12525-025-00790-y\">10.1007/s12525-025-00790-y</a>.","apa":"Althaus, M., Vorbohle, C., Müller, M., &#38; Kundisch, D. (2025). Setting the stage for a flourishing cultural data ecosystem: A spotlight on business models of cultural event platforms. <i>Electronic Markets</i>, <i>35</i>(1), Article 47. <a href=\"https://doi.org/10.1007/s12525-025-00790-y\">https://doi.org/10.1007/s12525-025-00790-y</a>","short":"M. Althaus, C. Vorbohle, M. Müller, D. Kundisch, Electronic Markets 35 (2025).","chicago":"Althaus, Maike, Christian Vorbohle, Michelle Müller, and Dennis Kundisch. “Setting the Stage for a Flourishing Cultural Data Ecosystem: A Spotlight on Business Models of Cultural Event Platforms.” <i>Electronic Markets</i> 35, no. 1 (2025). <a href=\"https://doi.org/10.1007/s12525-025-00790-y\">https://doi.org/10.1007/s12525-025-00790-y</a>.","mla":"Althaus, Maike, et al. “Setting the Stage for a Flourishing Cultural Data Ecosystem: A Spotlight on Business Models of Cultural Event Platforms.” <i>Electronic Markets</i>, vol. 35, no. 1, 47, Springer Science and Business Media LLC, 2025, doi:<a href=\"https://doi.org/10.1007/s12525-025-00790-y\">10.1007/s12525-025-00790-y</a>.","bibtex":"@article{Althaus_Vorbohle_Müller_Kundisch_2025, title={Setting the stage for a flourishing cultural data ecosystem: A spotlight on business models of cultural event platforms}, volume={35}, DOI={<a href=\"https://doi.org/10.1007/s12525-025-00790-y\">10.1007/s12525-025-00790-y</a>}, number={147}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Althaus, Maike and Vorbohle, Christian and Müller, Michelle and Kundisch, Dennis}, year={2025} }","ama":"Althaus M, Vorbohle C, Müller M, Kundisch D. Setting the stage for a flourishing cultural data ecosystem: A spotlight on business models of cultural event platforms. <i>Electronic Markets</i>. 2025;35(1). doi:<a href=\"https://doi.org/10.1007/s12525-025-00790-y\">10.1007/s12525-025-00790-y</a>"},"user_id":"16205","volume":35,"_id":"60169","publisher":"Springer Science and Business Media LLC","status":"public"},{"citation":{"chicago":"Becker, Jörg, Friedrich Chasin, Michael Rosemann, Daniel Beverungen, Jennifer Priefer, Jan vom Brocke, Martin Matzner, et al. “City 5.0: Citizen Involvement in the Design of Future Cities.” <i>Electronic Markets</i> 33, no. 1 (2023). <a href=\"https://doi.org/10.1007/s12525-023-00621-y\">https://doi.org/10.1007/s12525-023-00621-y</a>.","short":"J. Becker, F. Chasin, M. Rosemann, D. Beverungen, J. Priefer, J. vom Brocke, M. Matzner, A. del Rio Ortega, M. Resinas, F. Santoro, M. Song, K. Park, C. Di Ciccio, Electronic Markets 33 (2023).","ieee":"J. Becker <i>et al.</i>, “City 5.0: Citizen involvement in the design of future cities,” <i>Electronic Markets</i>, vol. 33, no. 1, Art. no. 10, 2023, doi: <a href=\"https://doi.org/10.1007/s12525-023-00621-y\">10.1007/s12525-023-00621-y</a>.","apa":"Becker, J., Chasin, F., Rosemann, M., Beverungen, D., Priefer, J., Brocke, J. vom, Matzner, M., del Rio Ortega, A., Resinas, M., Santoro, F., Song, M., Park, K., &#38; Di Ciccio, C. (2023). City 5.0: Citizen involvement in the design of future cities. <i>Electronic Markets</i>, <i>33</i>(1), Article 10. <a href=\"https://doi.org/10.1007/s12525-023-00621-y\">https://doi.org/10.1007/s12525-023-00621-y</a>","bibtex":"@article{Becker_Chasin_Rosemann_Beverungen_Priefer_Brocke_Matzner_del Rio Ortega_Resinas_Santoro_et al._2023, title={City 5.0: Citizen involvement in the design of future cities}, volume={33}, DOI={<a href=\"https://doi.org/10.1007/s12525-023-00621-y\">10.1007/s12525-023-00621-y</a>}, number={110}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Becker, Jörg and Chasin, Friedrich and Rosemann, Michael and Beverungen, Daniel and Priefer, Jennifer and Brocke, Jan vom and Matzner, Martin and del Rio Ortega, Adela and Resinas, Manuel and Santoro, Flavia and et al.}, year={2023} }","ama":"Becker J, Chasin F, Rosemann M, et al. City 5.0: Citizen involvement in the design of future cities. <i>Electronic Markets</i>. 2023;33(1). doi:<a href=\"https://doi.org/10.1007/s12525-023-00621-y\">10.1007/s12525-023-00621-y</a>","mla":"Becker, Jörg, et al. “City 5.0: Citizen Involvement in the Design of Future Cities.” <i>Electronic Markets</i>, vol. 33, no. 1, 10, Springer Science and Business Media LLC, 2023, doi:<a href=\"https://doi.org/10.1007/s12525-023-00621-y\">10.1007/s12525-023-00621-y</a>."},"status":"public","_id":"56659","publisher":"Springer Science and Business Media LLC","volume":33,"user_id":"82872","publication":"Electronic Markets","issue":"1","abstract":[{"text":"<jats:title>Abstract\r\n</jats:title><jats:p>A citizen-centric view is key to channeling technological affordances into the development of future cities in which improvements are made with the quality of citizens’ life in mind. This paper proposes City 5.0 as a new citizen-centric design paradigm for future cities, in which cities can be seen as markets connecting service providers with citizens as consumers. City 5.0 is dedicated to eliminating restrictions that citizens face when utilizing city services. Our design paradigm focuses on smart consumption and extends the technology-centric concept of smart city with a stronger view on citizens’ roadblocks to service usage. Through a series of design workshops, we conceptualized the City 5.0 paradigm and formalized it in a semi-formal model. The applicability of the model is demonstrated using the case of a telemedical service offered by a Spanish public healthcare service provider. The usefulness of the model is validated by qualitative interviews with public organizations involved in the development of technology-based city solutions. Our contribution lies in the advancement of citizen-centric analysis and the development of city solutions for both academic and professional communities.</jats:p>","lang":"eng"}],"date_created":"2024-10-17T09:13:25Z","type":"journal_article","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"first_name":"Jörg","last_name":"Becker","full_name":"Becker, Jörg"},{"first_name":"Friedrich","last_name":"Chasin","full_name":"Chasin, Friedrich"},{"full_name":"Rosemann, Michael","last_name":"Rosemann","first_name":"Michael"},{"id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen"},{"full_name":"Priefer, Jennifer","last_name":"Priefer","first_name":"Jennifer","id":"82872"},{"last_name":"Brocke","first_name":"Jan vom","full_name":"Brocke, Jan vom"},{"full_name":"Matzner, Martin","last_name":"Matzner","first_name":"Martin"},{"full_name":"del Rio Ortega, Adela","last_name":"del Rio Ortega","first_name":"Adela"},{"last_name":"Resinas","first_name":"Manuel","full_name":"Resinas, Manuel"},{"full_name":"Santoro, Flavia","last_name":"Santoro","first_name":"Flavia"},{"full_name":"Song, Minseok","last_name":"Song","first_name":"Minseok"},{"first_name":"Kangah","last_name":"Park","full_name":"Park, Kangah"},{"last_name":"Di Ciccio","first_name":"Claudio","full_name":"Di Ciccio, Claudio"}],"year":"2023","title":"City 5.0: Citizen involvement in the design of future cities","intvolume":"        33","date_updated":"2025-09-23T11:06:21Z","publication_status":"published","language":[{"iso":"eng"}],"article_number":"10","doi":"10.1007/s12525-023-00621-y"},{"publication":"Electronic Markets","issue":"1","abstract":[{"lang":"eng","text":"<jats:title>Abstract</jats:title><jats:p>While the Information Systems (IS) discipline has researched digital platforms extensively, the body of knowledge appertaining to platforms still appears fragmented and lacking conceptual consistency. Based on automated text mining and unsupervised machine learning, we collect, analyze, and interpret the IS discipline’s comprehensive research on platforms—comprising 11,049 papers spanning 44 years of research activity. From a cluster analysis concerning platform concepts’ semantically most similar words, we identify six research streams on platforms, each with their own platform terms. Based on interpreting the identified concepts vis-à-vis the extant research and considering a temporal perspective on the concepts’ application, we present a lexicon of platform concepts, to guide further research on platforms in the IS discipline. Researchers and managers can build on our results to position their work appropriately, applying a specific theoretical perspective on platforms in isolation or combining multiple perspectives to study platform phenomena at a more abstract level.</jats:p>"}],"date_created":"2023-01-10T10:10:17Z","department":[{"_id":"526"}],"keyword":["Management of Technology and Innovation","Marketing","Computer Science Applications","Economics and Econometrics","Business and International Management"],"type":"journal_article","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"full_name":"Bartelheimer, Christian","last_name":"Bartelheimer","first_name":"Christian"},{"full_name":"zur Heiden, Philipp","last_name":"zur Heiden","first_name":"Philipp"},{"full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg","first_name":"Hedda"},{"full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"year":"2022","title":"Systematizing the lexicon of platforms in information systems: a data-driven study","intvolume":"        32","publication_status":"published","date_updated":"2023-01-10T10:12:09Z","language":[{"iso":"eng"}],"doi":"10.1007/s12525-022-00530-6","citation":{"chicago":"Bartelheimer, Christian, Philipp zur Heiden, Hedda Lüttenberg, and Daniel Beverungen. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i> 32, no. 1 (2022): 375–96. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>.","short":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, D. Beverungen, Electronic Markets 32 (2022) 375–396.","apa":"Bartelheimer, C., zur Heiden, P., Lüttenberg, H., &#38; Beverungen, D. (2022). Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>, <i>32</i>(1), 375–396. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>","ieee":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” <i>Electronic Markets</i>, vol. 32, no. 1, pp. 375–396, 2022, doi: <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>.","ama":"Bartelheimer C, zur Heiden P, Lüttenberg H, Beverungen D. Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>. 2022;32(1):375-396. doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>","bibtex":"@article{Bartelheimer_zur Heiden_Lüttenberg_Beverungen_2022, title={Systematizing the lexicon of platforms in information systems: a data-driven study}, volume={32}, DOI={<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>}, number={1}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}, year={2022}, pages={375–396} }","mla":"Bartelheimer, Christian, et al. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i>, vol. 32, no. 1, Springer Science and Business Media LLC, 2022, pp. 375–96, doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>."},"status":"public","_id":"35740","publisher":"Springer Science and Business Media LLC","page":"375-396","volume":32,"user_id":"21671"},{"citation":{"apa":"Beverungen, D., Hess, T., Köster, A., &#38; Lehrer, C. (2022). From private digital platforms to public data spaces: implications for the digital transformation. <i>Electronic Markets</i>, <i>32</i>, 493–501. <a href=\"https://doi.org/10.1007/s12525-022-00553-z\">https://doi.org/10.1007/s12525-022-00553-z</a>","ieee":"D. Beverungen, T. Hess, A. Köster, and C. Lehrer, “From private digital platforms to public data spaces: implications for the digital transformation,” <i>Electronic Markets</i>, vol. 32, pp. 493–501, 2022, doi: <a href=\"https://doi.org/10.1007/s12525-022-00553-z\">10.1007/s12525-022-00553-z</a>.","chicago":"Beverungen, Daniel, Thomas Hess, Antonia Köster, and Christiane Lehrer. “From Private Digital Platforms to Public Data Spaces: Implications for the Digital Transformation.” <i>Electronic Markets</i> 32 (2022): 493–501. <a href=\"https://doi.org/10.1007/s12525-022-00553-z\">https://doi.org/10.1007/s12525-022-00553-z</a>.","short":"D. Beverungen, T. Hess, A. Köster, C. Lehrer, Electronic Markets 32 (2022) 493–501.","mla":"Beverungen, Daniel, et al. “From Private Digital Platforms to Public Data Spaces: Implications for the Digital Transformation.” <i>Electronic Markets</i>, vol. 32, Springer Science and Business Media LLC, 2022, pp. 493–501, doi:<a href=\"https://doi.org/10.1007/s12525-022-00553-z\">10.1007/s12525-022-00553-z</a>.","ama":"Beverungen D, Hess T, Köster A, Lehrer C. From private digital platforms to public data spaces: implications for the digital transformation. <i>Electronic Markets</i>. 2022;32:493-501. doi:<a href=\"https://doi.org/10.1007/s12525-022-00553-z\">10.1007/s12525-022-00553-z</a>","bibtex":"@article{Beverungen_Hess_Köster_Lehrer_2022, title={From private digital platforms to public data spaces: implications for the digital transformation}, volume={32}, DOI={<a href=\"https://doi.org/10.1007/s12525-022-00553-z\">10.1007/s12525-022-00553-z</a>}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Beverungen, Daniel and Hess, Thomas and Köster, Antonia and Lehrer, Christiane}, year={2022}, pages={493–501} }"},"file_date_updated":"2024-04-18T12:35:42Z","quality_controlled":"1","publisher":"Springer Science and Business Media LLC","_id":"35728","page":"493-501","volume":32,"ddc":["380"],"user_id":"59677","status":"public","has_accepted_license":"1","date_created":"2023-01-10T09:52:01Z","file":[{"content_type":"application/pdf","success":1,"file_id":"53572","access_level":"closed","file_size":861383,"file_name":"EM - From Private Platforms o Pubic Data Spaces.pdf","date_updated":"2024-04-18T12:35:42Z","relation":"main_file","date_created":"2024-04-18T12:35:42Z","creator":"dabe"}],"department":[{"_id":"526"}],"type":"journal_article","keyword":["Digital transformation","Public data spaces","Digital platforms","GAIA-X"],"publication":"Electronic Markets","abstract":[{"text":"Technological developments such as Cloud Computing, the Internet of Things, Big Data and Artificial Intelligence continue to drive the digital transformation of business and society. With the advent of platform-based ecosystems and their potential to address complex challenges, there is a trend towards greater interconnectedness between different stakeholders to co-create services based on the provision and use of data. While previous research on digital transformation mainly focused on digital transformation within organizations, it is of growing importance to understand the implications for digital transformation on different layers (e.g., interorganizational cooperation and platform ecosystems). In particular, the conceptualization and implications of public data spaces and related ecosystems provide promising research opportunities. This special issue contains five papers on the topic of digital transformation and, with the editorial, further contributes by providing an initial conceptualization of public data spaces' potential to foster innovative progress and digital transformation from a management perspective.","lang":"eng"}],"language":[{"iso":"eng"}],"doi":"10.1007/s12525-022-00553-z","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"id":"59677","first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel"},{"last_name":"Hess","first_name":"Thomas","full_name":"Hess, Thomas"},{"first_name":"Antonia","last_name":"Köster","full_name":"Köster, Antonia"},{"full_name":"Lehrer, Christiane","last_name":"Lehrer","first_name":"Christiane"}],"title":"From private digital platforms to public data spaces: implications for the digital transformation","year":"2022","intvolume":"        32","article_type":"letter_note","date_updated":"2024-04-18T12:37:41Z","publication_status":"published"},{"quality_controlled":"1","citation":{"apa":"Bartelheimer, C., zur Heiden, P., Lüttenberg, H., &#38; Beverungen, D. (2022). Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>, <i>32</i>, 375–396. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>","ieee":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” <i>Electronic Markets</i>, vol. 32, pp. 375–396, 2022, doi: <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>.","short":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, D. Beverungen, Electronic Markets 32 (2022) 375–396.","chicago":"Bartelheimer, Christian, Philipp zur Heiden, Hedda Lüttenberg, and Daniel Beverungen. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i> 32 (2022): 375–96. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>.","mla":"Bartelheimer, Christian, et al. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i>, vol. 32, Springer Science and Business Media LLC, 2022, pp. 375–96, doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>.","ama":"Bartelheimer C, zur Heiden P, Lüttenberg H, Beverungen D. Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>. 2022;32:375-396. doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>","bibtex":"@article{Bartelheimer_zur Heiden_Lüttenberg_Beverungen_2022, title={Systematizing the lexicon of platforms in information systems: a data-driven study}, volume={32}, DOI={<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}, year={2022}, pages={375–396} }"},"file_date_updated":"2024-04-18T12:39:00Z","volume":32,"user_id":"59677","ddc":["380"],"publisher":"Springer Science and Business Media LLC","_id":"35732","page":"375-396","has_accepted_license":"1","jel":["L86"],"status":"public","department":[{"_id":"526"}],"keyword":["Platform","Text mining","Machine learning","Data communications","Interpretive research","Systems design and implementation"],"type":"journal_article","date_created":"2023-01-10T10:00:55Z","file":[{"date_created":"2024-04-18T12:39:00Z","creator":"dabe","file_id":"53573","success":1,"content_type":"application/pdf","file_name":"EM - Lexicon of Platform Terms.pdf","access_level":"closed","file_size":1262427,"relation":"main_file","date_updated":"2024-04-18T12:39:00Z"}],"abstract":[{"text":"While the Information Systems (IS) discipline has researched digital platforms extensively, the body of knowledge appertaining to platforms still appears fragmented and lacking conceptual consistency. Based on automated text mining and unsupervised machine learning, we collect, analyze, and interpret the IS discipline’s comprehensive research on platforms—comprising 11,049 papers spanning 44 years of research activity. From a cluster analysis concerning platform concepts’ semantically most similar words, we identify six research streams on platforms, each with their own platform terms. Based on interpreting the identified concepts vis-à-vis the extant research and considering a temporal perspective on the concepts’ application, we present a lexicon of platform concepts, to guide further research on platforms in the IS discipline. Researchers and managers can build on our results to position their work appropriately, applying a specific theoretical perspective on platforms in isolation or combining multiple perspectives to study platform phenomena at a more abstract level.","lang":"eng"}],"publication":"Electronic Markets","doi":"10.1007/s12525-022-00530-6","language":[{"iso":"eng"}],"article_type":"original","intvolume":"        32","publication_status":"published","date_updated":"2024-04-18T12:40:34Z","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"full_name":"Bartelheimer, Christian","last_name":"Bartelheimer","first_name":"Christian","id":"49160"},{"last_name":"zur Heiden","first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394"},{"last_name":"Lüttenberg","first_name":"Hedda","full_name":"Lüttenberg, Hedda"},{"full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel","id":"59677"}],"title":"Systematizing the lexicon of platforms in information systems: a data-driven study","year":"2022"},{"date_created":"2023-01-17T15:17:03Z","type":"journal_article","keyword":["Management of Technology and Innovation","Marketing","Computer Science Applications","Economics and Econometrics","Business and International Management"],"publication":"Electronic Markets (ELMA)","citation":{"ieee":"L. Hofeditz, S. Clausen, A. Rieß, M. Mirbabaie, and S. Stieglitz, “Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring,” <i>Electronic Markets (ELMA)</i>, 2022, doi: <a href=\"https://doi.org/10.1007/s12525-022-00600-9\">10.1007/s12525-022-00600-9</a>.","apa":"Hofeditz, L., Clausen, S., Rieß, A., Mirbabaie, M., &#38; Stieglitz, S. (2022). Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring. <i>Electronic Markets (ELMA)</i>. <a href=\"https://doi.org/10.1007/s12525-022-00600-9\">https://doi.org/10.1007/s12525-022-00600-9</a>","chicago":"Hofeditz, Lennart, Sünje Clausen, Alexander Rieß, Milad Mirbabaie, and Stefan Stieglitz. “Applying XAI to an AI-Based System for Candidate Management to Mitigate Bias and Discrimination in Hiring.” <i>Electronic Markets (ELMA)</i>, 2022. <a href=\"https://doi.org/10.1007/s12525-022-00600-9\">https://doi.org/10.1007/s12525-022-00600-9</a>.","short":"L. Hofeditz, S. Clausen, A. Rieß, M. Mirbabaie, S. Stieglitz, Electronic Markets (ELMA) (2022).","mla":"Hofeditz, Lennart, et al. “Applying XAI to an AI-Based System for Candidate Management to Mitigate Bias and Discrimination in Hiring.” <i>Electronic Markets (ELMA)</i>, Springer Science and Business Media LLC, 2022, doi:<a href=\"https://doi.org/10.1007/s12525-022-00600-9\">10.1007/s12525-022-00600-9</a>.","bibtex":"@article{Hofeditz_Clausen_Rieß_Mirbabaie_Stieglitz_2022, title={Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring}, DOI={<a href=\"https://doi.org/10.1007/s12525-022-00600-9\">10.1007/s12525-022-00600-9</a>}, journal={Electronic Markets (ELMA)}, publisher={Springer Science and Business Media LLC}, author={Hofeditz, Lennart and Clausen, Sünje and Rieß, Alexander and Mirbabaie, Milad and Stieglitz, Stefan}, year={2022} }","ama":"Hofeditz L, Clausen S, Rieß A, Mirbabaie M, Stieglitz S. Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring. <i>Electronic Markets (ELMA)</i>. Published online 2022. doi:<a href=\"https://doi.org/10.1007/s12525-022-00600-9\">10.1007/s12525-022-00600-9</a>"},"abstract":[{"lang":"eng","text":"<jats:title>Abstract</jats:title><jats:p>Assuming that potential biases of Artificial Intelligence (AI)-based systems can be identified and controlled for (e.g., by providing high quality training data), employing such systems to augment human resource (HR)-decision makers in candidate selection provides an opportunity to make selection processes more objective. However, as the final hiring decision is likely to remain with humans, prevalent human biases could still cause discrimination. This work investigates the impact of an AI-based system’s candidate recommendations on humans’ hiring decisions and how this relation could be moderated by an Explainable AI (XAI) approach. We used a self-developed platform and conducted an online experiment with 194 participants. Our quantitative and qualitative findings suggest that the recommendations of an AI-based system can reduce discrimination against older and female candidates but appear to cause fewer selections of foreign-race candidates. Contrary to our expectations, the same XAI approach moderated these effects differently depending on the context.</jats:p>"}],"language":[{"iso":"eng"}],"_id":"37138","publisher":"Springer Science and Business Media LLC","doi":"10.1007/s12525-022-00600-9","user_id":"80546","title":"Applying XAI to an AI-based system for candidate management to mitigate bias and discrimination in hiring","status":"public","year":"2022","author":[{"full_name":"Hofeditz, Lennart","first_name":"Lennart","last_name":"Hofeditz"},{"full_name":"Clausen, Sünje","last_name":"Clausen","first_name":"Sünje"},{"last_name":"Rieß","first_name":"Alexander","full_name":"Rieß, Alexander"},{"full_name":"Mirbabaie, Milad","last_name":"Mirbabaie","first_name":"Milad","id":"88691"},{"first_name":"Stefan","last_name":"Stieglitz","full_name":"Stieglitz, Stefan"}],"publication_identifier":{"issn":["1019-6781","1422-8890"]},"date_updated":"2023-01-18T07:56:16Z","publication_status":"published"},{"language":[{"iso":"eng"}],"_id":"30735","publisher":"Springer Science and Business Media LLC","doi":"10.1007/s12525-022-00530-6","user_id":"49160","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"last_name":"Bartelheimer","first_name":"Christian","full_name":"Bartelheimer, Christian","id":"49160"},{"last_name":"zur Heiden","first_name":"Philipp","full_name":"zur Heiden, Philipp","id":"64394"},{"id":"60612","full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg","first_name":"Hedda"},{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"title":"Systematizing the lexicon of platforms in information systems: a data-driven study","status":"public","year":"2022","date_updated":"2024-11-11T09:51:01Z","publication_status":"published","date_created":"2022-04-04T10:01:11Z","type":"journal_article","keyword":["Management of Technology and Innovation","Marketing","Computer Science Applications","Economics and Econometrics","Business and International Management"],"citation":{"short":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, D. Beverungen, Electronic Markets (2022).","chicago":"Bartelheimer, Christian, Philipp zur Heiden, Hedda Lüttenberg, and Daniel Beverungen. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i>, 2022. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>.","apa":"Bartelheimer, C., zur Heiden, P., Lüttenberg, H., &#38; Beverungen, D. (2022). Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>. <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">https://doi.org/10.1007/s12525-022-00530-6</a>","ieee":"C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” <i>Electronic Markets</i>, 2022, doi: <a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>.","ama":"Bartelheimer C, zur Heiden P, Lüttenberg H, Beverungen D. Systematizing the lexicon of platforms in information systems: a data-driven study. <i>Electronic Markets</i>. Published online 2022. doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>","bibtex":"@article{Bartelheimer_zur Heiden_Lüttenberg_Beverungen_2022, title={Systematizing the lexicon of platforms in information systems: a data-driven study}, DOI={<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}, year={2022} }","mla":"Bartelheimer, Christian, et al. “Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study.” <i>Electronic Markets</i>, Springer Science and Business Media LLC, 2022, doi:<a href=\"https://doi.org/10.1007/s12525-022-00530-6\">10.1007/s12525-022-00530-6</a>."},"publication":"Electronic Markets","abstract":[{"lang":"eng","text":"While the Information Systems (IS) discipline has researched digital platforms extensively, the body of knowledge appertaining to platforms still appears fragmented and lacking conceptual consistency. Based on automated text mining and unsupervised machine learning, we collect, analyze, and interpret the IS discipline’s comprehensive research on platforms—comprising 11,049 papers spanning 44 years of research activity. From a cluster analysis concerning platform concepts’ semantically most similar words, we identify six research streams on platforms, each with their own platform terms. Based on interpreting the identified concepts vis-à-vis the extant research and considering a temporal perspective on the concepts’ application, we present a lexicon of platform concepts, to guide further research on platforms in the IS discipline. Researchers and managers can build on our results to position their work appropriately, applying a specific theoretical perspective on platforms in isolation or combining multiple perspectives to study platform phenomena at a more abstract level."}]},{"language":[{"iso":"eng"}],"doi":"10.1007/s12525-021-00496-x","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"full_name":"Mirbabaie, Milad","first_name":"Milad","last_name":"Mirbabaie"},{"full_name":"Brünker, Felix","last_name":"Brünker","first_name":"Felix"},{"last_name":"Möllmann Frick","first_name":"Nicholas R. J.","full_name":"Möllmann Frick, Nicholas R. J."},{"first_name":"Stefan","last_name":"Stieglitz","full_name":"Stieglitz, Stefan"}],"title":"The rise of artificial intelligence – understanding the AI identity threat at the workplace","year":"2021","intvolume":"        32","publication_status":"published","date_updated":"2023-01-18T07:57:16Z","date_created":"2023-01-17T15:24:18Z","keyword":["Management of Technology and Innovation","Marketing","Computer Science Applications","Economics and Econometrics","Business and International Management"],"type":"journal_article","issue":"1","publication":"Electronic Markets","abstract":[{"text":"<jats:title>Abstract</jats:title><jats:p>Artificial intelligence (AI) is being increasingly integrated into enterprises to foster collaboration within humanmachine teams and assist employees with work-related tasks. However, introducing AI may negatively impact employees’ identifications with their jobs as AI is expected to fundamentally change workplaces and professions, feeding into individuals’ fears of being replaced. To broaden the understanding of the AI identity threat, the findings of this study reveal three central predictors for AI identity threat in the workplace: changes to work, loss of status position, and AI identity predicting AI identity threat in the workplace. This study enriches information systems literature by extending our understanding of collaboration with AI in the workplace to drive future research in this field. Researchers and practitioners understand the implications of employees’ identity when collaborating with AI and comprehend which factors are relevant when introducing AI in the workplace.</jats:p>","lang":"eng"}],"_id":"37144","publisher":"Springer Science and Business Media LLC","page":"73-99","volume":32,"user_id":"80546","status":"public","citation":{"short":"M. Mirbabaie, F. Brünker, N.R.J. Möllmann Frick, S. Stieglitz, Electronic Markets 32 (2021) 73–99.","chicago":"Mirbabaie, Milad, Felix Brünker, Nicholas R. J. Möllmann Frick, and Stefan Stieglitz. “The Rise of Artificial Intelligence – Understanding the AI Identity Threat at the Workplace.” <i>Electronic Markets</i> 32, no. 1 (2021): 73–99. <a href=\"https://doi.org/10.1007/s12525-021-00496-x\">https://doi.org/10.1007/s12525-021-00496-x</a>.","ieee":"M. Mirbabaie, F. Brünker, N. R. J. Möllmann Frick, and S. Stieglitz, “The rise of artificial intelligence – understanding the AI identity threat at the workplace,” <i>Electronic Markets</i>, vol. 32, no. 1, pp. 73–99, 2021, doi: <a href=\"https://doi.org/10.1007/s12525-021-00496-x\">10.1007/s12525-021-00496-x</a>.","apa":"Mirbabaie, M., Brünker, F., Möllmann Frick, N. R. J., &#38; Stieglitz, S. (2021). The rise of artificial intelligence – understanding the AI identity threat at the workplace. <i>Electronic Markets</i>, <i>32</i>(1), 73–99. <a href=\"https://doi.org/10.1007/s12525-021-00496-x\">https://doi.org/10.1007/s12525-021-00496-x</a>","bibtex":"@article{Mirbabaie_Brünker_Möllmann Frick_Stieglitz_2021, title={The rise of artificial intelligence – understanding the AI identity threat at the workplace}, volume={32}, DOI={<a href=\"https://doi.org/10.1007/s12525-021-00496-x\">10.1007/s12525-021-00496-x</a>}, number={1}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Mirbabaie, Milad and Brünker, Felix and Möllmann Frick, Nicholas R. J. and Stieglitz, Stefan}, year={2021}, pages={73–99} }","ama":"Mirbabaie M, Brünker F, Möllmann Frick NRJ, Stieglitz S. The rise of artificial intelligence – understanding the AI identity threat at the workplace. <i>Electronic Markets</i>. 2021;32(1):73-99. doi:<a href=\"https://doi.org/10.1007/s12525-021-00496-x\">10.1007/s12525-021-00496-x</a>","mla":"Mirbabaie, Milad, et al. “The Rise of Artificial Intelligence – Understanding the AI Identity Threat at the Workplace.” <i>Electronic Markets</i>, vol. 32, no. 1, Springer Science and Business Media LLC, 2021, pp. 73–99, doi:<a href=\"https://doi.org/10.1007/s12525-021-00496-x\">10.1007/s12525-021-00496-x</a>."}},{"date_created":"2020-06-24T10:49:48Z","department":[{"_id":"526"}],"type":"journal_article","citation":{"mla":"Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>, 2017, pp. 7–18, doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","bibtex":"@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2017, title={Conceptualizing smart service systems}, DOI={<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>}, journal={Electronic Markets}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2017}, pages={7–18} }","ama":"Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. <i>Electronic Markets</i>. 2017:7-18. doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>","ieee":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing smart service systems,” <i>Electronic Markets</i>, pp. 7–18, 2017.","apa":"Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J. (2017). Conceptualizing smart service systems. <i>Electronic Markets</i>, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>","short":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets (2017) 7–18.","chicago":"Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>, 2017, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>."},"publication":"Electronic Markets","language":[{"iso":"eng"}],"_id":"17158","page":"7-18","user_id":"21671","doi":"10.1007/s12525-017-0270-5","publication_identifier":{"issn":["1019-6781","1422-8890"]},"author":[{"full_name":"Beverungen, Daniel","first_name":"Daniel","last_name":"Beverungen","id":"59677"},{"full_name":"Müller, Oliver","last_name":"Müller","first_name":"Oliver","id":"72849"},{"full_name":"Matzner, Martin","last_name":"Matzner","first_name":"Martin"},{"last_name":"Mendling","first_name":"Jan","full_name":"Mendling, Jan"},{"full_name":"vom Brocke, Jan","last_name":"vom Brocke","first_name":"Jan"}],"year":"2017","title":"Conceptualizing smart service systems","status":"public","publication_status":"published","date_updated":"2022-01-06T06:53:05Z"}]