@article{51770,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>Workarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.</jats:p>}},
  author       = {{Bartelheimer, Christian and Wolf, Verena and Beverungen, Daniel}},
  issn         = {{1350-1917}},
  journal      = {{Information Systems Journal}},
  keywords     = {{Computer Networks and Communications, Information Systems, Software}},
  number       = {{5}},
  pages        = {{1085--1150}},
  publisher    = {{Wiley}},
  title        = {{{Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study}}},
  doi          = {{10.1111/isj.12435}},
  volume       = {{33}},
  year         = {{2023}},
}

@article{61800,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>Work is increasingly being organised via online platforms outside guiding organisational structures. Instead of having colleagues at work, crowd workers connect in online communities. We investigate how crowd workers build professional holding environments in online communities to compensate for the lack of organisational structures and we consider how they craft their crowd work activities to enhance their work experience and reduce its long‐term precarity. Following a qualitative research design, this paper uses 675 forum interactions collected across six online communities. Based on our findings, we propose the concept of professional holding environments and provide a model for building such holding environments and job crafting in online communities. We thereby expand previous research on holding environments comprised of family members and friends by revealing the impact of professional online communities and their role in professionalisation and crafting supportive social structures in online crowd work.</jats:p>}},
  author       = {{Strunk, Kim Simon and Strich, Franz}},
  issn         = {{1350-1917}},
  journal      = {{Information Systems Journal}},
  number       = {{5}},
  pages        = {{1239--1274}},
  publisher    = {{Wiley}},
  title        = {{{Building professional holding environments for crowd work job crafting through online communities}}},
  doi          = {{10.1111/isj.12451}},
  volume       = {{33}},
  year         = {{2023}},
}

@article{14023,
  author       = {{Beverungen, Daniel and Breidbach, Christoph F. and Poeppelbuss, Jens and Tuunainen, Virpi Kristiina}},
  issn         = {{1350-1917}},
  journal      = {{Information Systems Journal}},
  title        = {{{Smart service systems: An interdisciplinary perspective}}},
  doi          = {{10.1111/isj.12275}},
  year         = {{2019}},
}