---
_id: '51770'
abstract:
- lang: eng
text: AbstractWorkarounds are goal‐driven deviations
from the standard operating procedures performed to overcome obstacles constraining
day‐to‐day work. Despite starting as temporary fixes, they can become established
across an organisation and trigger the innovation of processes and IT artefacts
that can resolve misfits permanently. Although prior research has elicited antecedents
and types of workarounds, it is not known how workarounds diffuse in an organisation
and, thereby, innovating co‐workers' activities, IT artefacts, and organisational
structures. The results of our multiple two‐year case study provide unique empirical
insights into the diffusion of workarounds and how they can act as generative
mechanisms for bottom‐up process innovation.
article_type: original
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: Bartelheimer C, Wolf V, Beverungen D. Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study. Information
Systems Journal. 2023;33(5):1085-1150. doi:10.1111/isj.12435
apa: Bartelheimer, C., Wolf, V., & Beverungen, D. (2023). Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study.
Information Systems Journal, 33(5), 1085–1150. https://doi.org/10.1111/isj.12435
bibtex: '@article{Bartelheimer_Wolf_Beverungen_2023, title={Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study},
volume={33}, DOI={10.1111/isj.12435},
number={5}, journal={Information Systems Journal}, publisher={Wiley}, author={Bartelheimer,
Christian and Wolf, Verena and Beverungen, Daniel}, year={2023}, pages={1085–1150}
}'
chicago: 'Bartelheimer, Christian, Verena Wolf, and Daniel Beverungen. “Workarounds
as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple
Case Study.” Information Systems Journal 33, no. 5 (2023): 1085–1150. https://doi.org/10.1111/isj.12435.'
ieee: 'C. Bartelheimer, V. Wolf, and D. Beverungen, “Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study,” Information
Systems Journal, vol. 33, no. 5, pp. 1085–1150, 2023, doi: 10.1111/isj.12435.'
mla: Bartelheimer, Christian, et al. “Workarounds as Generative Mechanisms for Bottom‐up
Process Innovation—Insights from a Multiple Case Study.” Information Systems
Journal, vol. 33, no. 5, Wiley, 2023, pp. 1085–150, doi:10.1111/isj.12435.
short: C. Bartelheimer, V. Wolf, D. Beverungen, Information Systems Journal 33 (2023)
1085–1150.
date_created: 2024-02-22T15:19:57Z
date_updated: 2024-02-28T09:52:47Z
ddc:
- '330'
department:
- _id: '195'
doi: 10.1111/isj.12435
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-02-22T15:21:34Z
date_updated: 2024-02-22T15:21:34Z
file_id: '51771'
file_name: Information Systems Journal - 2023 - Bartelheimer - Workarounds as generative
mechanisms for bottom‐up process innovation.pdf
file_size: 4520950
relation: main_file
success: 1
file_date_updated: 2024-02-22T15:21:34Z
has_accepted_license: '1'
intvolume: ' 33'
issue: '5'
keyword:
- Computer Networks and Communications
- Information Systems
- Software
language:
- iso: eng
page: 1085-1150
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Information Systems Journal
publication_identifier:
issn:
- 1350-1917
- 1365-2575
publication_status: published
publisher: Wiley
quality_controlled: '1'
status: public
title: Workarounds as generative mechanisms for bottom‐up process innovation—Insights
from a multiple case study
type: journal_article
user_id: '59677'
volume: 33
year: '2023'
...
---
_id: '61800'
abstract:
- lang: eng
text: AbstractWork is increasingly being organised
via online platforms outside guiding organisational structures. Instead of having
colleagues at work, crowd workers connect in online communities. We investigate
how crowd workers build professional holding environments in online communities
to compensate for the lack of organisational structures and we consider how they
craft their crowd work activities to enhance their work experience and reduce
its long‐term precarity. Following a qualitative research design, this paper uses
675 forum interactions collected across six online communities. Based on our findings,
we propose the concept of professional holding environments and provide a model
for building such holding environments and job crafting in online communities.
We thereby expand previous research on holding environments comprised of family
members and friends by revealing the impact of professional online communities
and their role in professionalisation and crafting supportive social structures
in online crowd work.
author:
- first_name: Kim Simon
full_name: Strunk, Kim Simon
last_name: Strunk
- first_name: Franz
full_name: Strich, Franz
id: '122631'
last_name: Strich
orcid: 0000-0002-0170-9025
citation:
ama: Strunk KS, Strich F. Building professional holding environments for crowd work
job crafting through online communities. Information Systems Journal. 2023;33(5):1239-1274.
doi:10.1111/isj.12451
apa: Strunk, K. S., & Strich, F. (2023). Building professional holding environments
for crowd work job crafting through online communities. Information Systems
Journal, 33(5), 1239–1274. https://doi.org/10.1111/isj.12451
bibtex: '@article{Strunk_Strich_2023, title={Building professional holding environments
for crowd work job crafting through online communities}, volume={33}, DOI={10.1111/isj.12451}, number={5}, journal={Information
Systems Journal}, publisher={Wiley}, author={Strunk, Kim Simon and Strich, Franz},
year={2023}, pages={1239–1274} }'
chicago: 'Strunk, Kim Simon, and Franz Strich. “Building Professional Holding Environments
for Crowd Work Job Crafting through Online Communities.” Information Systems
Journal 33, no. 5 (2023): 1239–74. https://doi.org/10.1111/isj.12451.'
ieee: 'K. S. Strunk and F. Strich, “Building professional holding environments for
crowd work job crafting through online communities,” Information Systems Journal,
vol. 33, no. 5, pp. 1239–1274, 2023, doi: 10.1111/isj.12451.'
mla: Strunk, Kim Simon, and Franz Strich. “Building Professional Holding Environments
for Crowd Work Job Crafting through Online Communities.” Information Systems
Journal, vol. 33, no. 5, Wiley, 2023, pp. 1239–74, doi:10.1111/isj.12451.
short: K.S. Strunk, F. Strich, Information Systems Journal 33 (2023) 1239–1274.
date_created: 2025-10-13T11:32:25Z
date_updated: 2025-10-15T10:38:35Z
doi: 10.1111/isj.12451
extern: '1'
intvolume: ' 33'
issue: '5'
language:
- iso: eng
page: 1239-1274
publication: Information Systems Journal
publication_identifier:
issn:
- 1350-1917
- 1365-2575
publication_status: published
publisher: Wiley
status: public
title: Building professional holding environments for crowd work job crafting through
online communities
type: journal_article
user_id: '122631'
volume: 33
year: '2023'
...
---
_id: '14023'
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Christoph F.
full_name: Breidbach, Christoph F.
last_name: Breidbach
- first_name: Jens
full_name: Poeppelbuss, Jens
last_name: Poeppelbuss
- first_name: Virpi Kristiina
full_name: Tuunainen, Virpi Kristiina
last_name: Tuunainen
citation:
ama: 'Beverungen D, Breidbach CF, Poeppelbuss J, Tuunainen VK. Smart service systems:
An interdisciplinary perspective. Information Systems Journal. 2019. doi:10.1111/isj.12275'
apa: 'Beverungen, D., Breidbach, C. F., Poeppelbuss, J., & Tuunainen, V. K.
(2019). Smart service systems: An interdisciplinary perspective. Information
Systems Journal. https://doi.org/10.1111/isj.12275'
bibtex: '@article{Beverungen_Breidbach_Poeppelbuss_Tuunainen_2019, title={Smart
service systems: An interdisciplinary perspective}, DOI={10.1111/isj.12275},
journal={Information Systems Journal}, author={Beverungen, Daniel and Breidbach,
Christoph F. and Poeppelbuss, Jens and Tuunainen, Virpi Kristiina}, year={2019}
}'
chicago: 'Beverungen, Daniel, Christoph F. Breidbach, Jens Poeppelbuss, and Virpi
Kristiina Tuunainen. “Smart Service Systems: An Interdisciplinary Perspective.”
Information Systems Journal, 2019. https://doi.org/10.1111/isj.12275.'
ieee: 'D. Beverungen, C. F. Breidbach, J. Poeppelbuss, and V. K. Tuunainen, “Smart
service systems: An interdisciplinary perspective,” Information Systems Journal,
2019.'
mla: 'Beverungen, Daniel, et al. “Smart Service Systems: An Interdisciplinary Perspective.”
Information Systems Journal, 2019, doi:10.1111/isj.12275.'
short: D. Beverungen, C.F. Breidbach, J. Poeppelbuss, V.K. Tuunainen, Information
Systems Journal (2019).
date_created: 2019-10-29T13:00:15Z
date_updated: 2022-01-06T06:51:52Z
department:
- _id: '526'
doi: 10.1111/isj.12275
language:
- iso: eng
publication: Information Systems Journal
publication_identifier:
issn:
- 1350-1917
- 1365-2575
publication_status: published
status: public
title: 'Smart service systems: An interdisciplinary perspective'
type: journal_article
user_id: '21671'
year: '2019'
...