---
_id: '21282'
abstract:
- lang: eng
  text: <jats:p> In recent times societal crises such as the coronavirus disease 2019
    outbreak have given rise to a tension between formal ‘command and control’ and
    informal social media activated self-organising information and communication
    systems that are utilised for crisis management decision-making. Social media
    distrust affects the dissemination of disaster information as it entails shifts
    in media perception and participation but also changes in the way individuals
    and organisations make sense of information in critical situations. So far, a
    little considered notion in this domain is the concept of sense-giving. Originating
    from organisational theory, it is used to explain the mechanisms behind intentional
    information provision that fosters collective meaning creation. In our study,
    we seek to understand the potential impact of sense-giving from Twitter crisis
    communication generated during the Hurricane Harvey disaster event. Social network
    and content analyses performed with a dataset of 9,414,463 tweets yielded insights
    into how sense-giving occurs during a large-scale disaster event. Theoretically,
    we specified (1) perpetual sense-giving, which relies primarily on topical authority
    and frequency; as well as (2) intermittent sense-giving, which occurs from high
    value of message content and leverage of popularity, that is, retweets. Our findings
    emphasise the importance of information-rich actors in communication networks
    and the leverage of their influence in crises such as coronavirus disease 2019
    to reduce social media distrust and facilitate sense-making. </jats:p>
author:
- first_name: Milad
  full_name: Mirbabaie, Milad
  id: '88691'
  last_name: Mirbabaie
- first_name: Deborah
  full_name: Bunker, Deborah
  last_name: Bunker
- first_name: Stefan
  full_name: Stieglitz, Stefan
  last_name: Stieglitz
- first_name: Julian
  full_name: Marx, Julian
  last_name: Marx
- first_name: Christian
  full_name: Ehnis, Christian
  last_name: Ehnis
citation:
  ama: 'Mirbabaie M, Bunker D, Stieglitz S, Marx J, Ehnis C. Social media in times
    of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic
    response. <i>Journal of Information Technology</i>. 2020:195-213. doi:<a href="https://doi.org/10.1177/0268396220929258">10.1177/0268396220929258</a>'
  apa: 'Mirbabaie, M., Bunker, D., Stieglitz, S., Marx, J., &#38; Ehnis, C. (2020).
    Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus
    disease 2019 pandemic response. <i>Journal of Information Technology</i>, 195–213.
    <a href="https://doi.org/10.1177/0268396220929258">https://doi.org/10.1177/0268396220929258</a>'
  bibtex: '@article{Mirbabaie_Bunker_Stieglitz_Marx_Ehnis_2020, title={Social media
    in times of crisis: Learning from Hurricane Harvey for the coronavirus disease
    2019 pandemic response}, DOI={<a href="https://doi.org/10.1177/0268396220929258">10.1177/0268396220929258</a>},
    journal={Journal of Information Technology}, author={Mirbabaie, Milad and Bunker,
    Deborah and Stieglitz, Stefan and Marx, Julian and Ehnis, Christian}, year={2020},
    pages={195–213} }'
  chicago: 'Mirbabaie, Milad, Deborah Bunker, Stefan Stieglitz, Julian Marx, and Christian
    Ehnis. “Social Media in Times of Crisis: Learning from Hurricane Harvey for the
    Coronavirus Disease 2019 Pandemic Response.” <i>Journal of Information Technology</i>,
    2020, 195–213. <a href="https://doi.org/10.1177/0268396220929258">https://doi.org/10.1177/0268396220929258</a>.'
  ieee: 'M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, and C. Ehnis, “Social media
    in times of crisis: Learning from Hurricane Harvey for the coronavirus disease
    2019 pandemic response,” <i>Journal of Information Technology</i>, pp. 195–213,
    2020.'
  mla: 'Mirbabaie, Milad, et al. “Social Media in Times of Crisis: Learning from Hurricane
    Harvey for the Coronavirus Disease 2019 Pandemic Response.” <i>Journal of Information
    Technology</i>, 2020, pp. 195–213, doi:<a href="https://doi.org/10.1177/0268396220929258">10.1177/0268396220929258</a>.'
  short: M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, C. Ehnis, Journal of Information
    Technology (2020) 195–213.
date_created: 2021-02-26T10:19:48Z
date_updated: 2022-01-06T06:54:52Z
department:
- _id: '646'
doi: 10.1177/0268396220929258
extern: '1'
language:
- iso: eng
page: 195-213
publication: Journal of Information Technology
publication_identifier:
  issn:
  - 0268-3962
  - 1466-4437
publication_status: published
status: public
title: 'Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus
  disease 2019 pandemic response'
type: journal_article
user_id: '88831'
year: '2020'
...