--- _id: '21282' abstract: - lang: eng text: In recent times societal crises such as the coronavirus disease 2019 outbreak have given rise to a tension between formal ‘command and control’ and informal social media activated self-organising information and communication systems that are utilised for crisis management decision-making. Social media distrust affects the dissemination of disaster information as it entails shifts in media perception and participation but also changes in the way individuals and organisations make sense of information in critical situations. So far, a little considered notion in this domain is the concept of sense-giving. Originating from organisational theory, it is used to explain the mechanisms behind intentional information provision that fosters collective meaning creation. In our study, we seek to understand the potential impact of sense-giving from Twitter crisis communication generated during the Hurricane Harvey disaster event. Social network and content analyses performed with a dataset of 9,414,463 tweets yielded insights into how sense-giving occurs during a large-scale disaster event. Theoretically, we specified (1) perpetual sense-giving, which relies primarily on topical authority and frequency; as well as (2) intermittent sense-giving, which occurs from high value of message content and leverage of popularity, that is, retweets. Our findings emphasise the importance of information-rich actors in communication networks and the leverage of their influence in crises such as coronavirus disease 2019 to reduce social media distrust and facilitate sense-making. author: - first_name: Milad full_name: Mirbabaie, Milad id: '88691' last_name: Mirbabaie - first_name: Deborah full_name: Bunker, Deborah last_name: Bunker - first_name: Stefan full_name: Stieglitz, Stefan last_name: Stieglitz - first_name: Julian full_name: Marx, Julian last_name: Marx - first_name: Christian full_name: Ehnis, Christian last_name: Ehnis citation: ama: 'Mirbabaie M, Bunker D, Stieglitz S, Marx J, Ehnis C. Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response. Journal of Information Technology. 2020:195-213. doi:10.1177/0268396220929258' apa: 'Mirbabaie, M., Bunker, D., Stieglitz, S., Marx, J., & Ehnis, C. (2020). Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response. Journal of Information Technology, 195–213. https://doi.org/10.1177/0268396220929258' bibtex: '@article{Mirbabaie_Bunker_Stieglitz_Marx_Ehnis_2020, title={Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response}, DOI={10.1177/0268396220929258}, journal={Journal of Information Technology}, author={Mirbabaie, Milad and Bunker, Deborah and Stieglitz, Stefan and Marx, Julian and Ehnis, Christian}, year={2020}, pages={195–213} }' chicago: 'Mirbabaie, Milad, Deborah Bunker, Stefan Stieglitz, Julian Marx, and Christian Ehnis. “Social Media in Times of Crisis: Learning from Hurricane Harvey for the Coronavirus Disease 2019 Pandemic Response.” Journal of Information Technology, 2020, 195–213. https://doi.org/10.1177/0268396220929258.' ieee: 'M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, and C. Ehnis, “Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response,” Journal of Information Technology, pp. 195–213, 2020.' mla: 'Mirbabaie, Milad, et al. “Social Media in Times of Crisis: Learning from Hurricane Harvey for the Coronavirus Disease 2019 Pandemic Response.” Journal of Information Technology, 2020, pp. 195–213, doi:10.1177/0268396220929258.' short: M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, C. Ehnis, Journal of Information Technology (2020) 195–213. date_created: 2021-02-26T10:19:48Z date_updated: 2022-01-06T06:54:52Z department: - _id: '646' doi: 10.1177/0268396220929258 extern: '1' language: - iso: eng page: 195-213 publication: Journal of Information Technology publication_identifier: issn: - 0268-3962 - 1466-4437 publication_status: published status: public title: 'Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic response' type: journal_article user_id: '88831' year: '2020' ...