---
_id: '21282'
abstract:
- lang: eng
text: In recent times societal crises such as the coronavirus disease 2019
outbreak have given rise to a tension between formal ‘command and control’ and
informal social media activated self-organising information and communication
systems that are utilised for crisis management decision-making. Social media
distrust affects the dissemination of disaster information as it entails shifts
in media perception and participation but also changes in the way individuals
and organisations make sense of information in critical situations. So far, a
little considered notion in this domain is the concept of sense-giving. Originating
from organisational theory, it is used to explain the mechanisms behind intentional
information provision that fosters collective meaning creation. In our study,
we seek to understand the potential impact of sense-giving from Twitter crisis
communication generated during the Hurricane Harvey disaster event. Social network
and content analyses performed with a dataset of 9,414,463 tweets yielded insights
into how sense-giving occurs during a large-scale disaster event. Theoretically,
we specified (1) perpetual sense-giving, which relies primarily on topical authority
and frequency; as well as (2) intermittent sense-giving, which occurs from high
value of message content and leverage of popularity, that is, retweets. Our findings
emphasise the importance of information-rich actors in communication networks
and the leverage of their influence in crises such as coronavirus disease 2019
to reduce social media distrust and facilitate sense-making.
author:
- first_name: Milad
full_name: Mirbabaie, Milad
id: '88691'
last_name: Mirbabaie
- first_name: Deborah
full_name: Bunker, Deborah
last_name: Bunker
- first_name: Stefan
full_name: Stieglitz, Stefan
last_name: Stieglitz
- first_name: Julian
full_name: Marx, Julian
last_name: Marx
- first_name: Christian
full_name: Ehnis, Christian
last_name: Ehnis
citation:
ama: 'Mirbabaie M, Bunker D, Stieglitz S, Marx J, Ehnis C. Social media in times
of crisis: Learning from Hurricane Harvey for the coronavirus disease 2019 pandemic
response. Journal of Information Technology. 2020:195-213. doi:10.1177/0268396220929258'
apa: 'Mirbabaie, M., Bunker, D., Stieglitz, S., Marx, J., & Ehnis, C. (2020).
Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus
disease 2019 pandemic response. Journal of Information Technology, 195–213.
https://doi.org/10.1177/0268396220929258'
bibtex: '@article{Mirbabaie_Bunker_Stieglitz_Marx_Ehnis_2020, title={Social media
in times of crisis: Learning from Hurricane Harvey for the coronavirus disease
2019 pandemic response}, DOI={10.1177/0268396220929258},
journal={Journal of Information Technology}, author={Mirbabaie, Milad and Bunker,
Deborah and Stieglitz, Stefan and Marx, Julian and Ehnis, Christian}, year={2020},
pages={195–213} }'
chicago: 'Mirbabaie, Milad, Deborah Bunker, Stefan Stieglitz, Julian Marx, and Christian
Ehnis. “Social Media in Times of Crisis: Learning from Hurricane Harvey for the
Coronavirus Disease 2019 Pandemic Response.” Journal of Information Technology,
2020, 195–213. https://doi.org/10.1177/0268396220929258.'
ieee: 'M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, and C. Ehnis, “Social media
in times of crisis: Learning from Hurricane Harvey for the coronavirus disease
2019 pandemic response,” Journal of Information Technology, pp. 195–213,
2020.'
mla: 'Mirbabaie, Milad, et al. “Social Media in Times of Crisis: Learning from Hurricane
Harvey for the Coronavirus Disease 2019 Pandemic Response.” Journal of Information
Technology, 2020, pp. 195–213, doi:10.1177/0268396220929258.'
short: M. Mirbabaie, D. Bunker, S. Stieglitz, J. Marx, C. Ehnis, Journal of Information
Technology (2020) 195–213.
date_created: 2021-02-26T10:19:48Z
date_updated: 2022-01-06T06:54:52Z
department:
- _id: '646'
doi: 10.1177/0268396220929258
extern: '1'
language:
- iso: eng
page: 195-213
publication: Journal of Information Technology
publication_identifier:
issn:
- 0268-3962
- 1466-4437
publication_status: published
status: public
title: 'Social media in times of crisis: Learning from Hurricane Harvey for the coronavirus
disease 2019 pandemic response'
type: journal_article
user_id: '88831'
year: '2020'
...