@article{4906, author = {{Eggert, Andreas and Helm, Sabrina}}, issn = {{0025-3863}}, journal = {{der markt}}, number = {{2}}, pages = {{63--72}}, publisher = {{Springer Nature}}, title = {{{Determinanten der Weiterempfehlung: Kundenzufriedenheit oder Kundenbindung?}}}, doi = {{10.1007/bf03036347}}, volume = {{39}}, year = {{2000}}, }