[{"abstract":[{"lang":"eng","text":"Artificial conversational agents are becoming increasingly popular in various spheres of life. Contemporary AI is able to talk to humans using sophisticated conversational techniques and human-like conversational patterns. For instance, Google Duplex, a cutting-edge voice interface, is capable of autonomously making customer service calls that barely register as robotic. With the frequency of human-computer interactions on the rise, there is a growing need to study their features: how misunderstandings are resolved, how conversational aims are achieved. This article is an empirical investigation of the interaction between an advanced conversational agent and human interactant. Using the framework of ethnomethodology and conversation analysis, the authors analyze the procedurally unfolding and naturally emerging conversational practices, as well as the normative structures that emerge as a result. The research is based on a recording of a call between Google Duplex and a human operator. We explore how to reach conversational closing — a microstructure that requires cooperation between the speakers. Despite interactional tensions caused by the robot’s incongruous prosody, conversational closing is produced by the gradual achievement of epistemic balance. The authors emphasize the relationship between the institutional context of the interaction and the non-human agent’s robotic nature. The results serve as a foundation for future studies in human-robot interaction and provide a deeper understanding of how conversational closings are achieved in liminal cases."}],"status":"public","publication":"The monitoring of public opinion economic&social changes","type":"journal_article","keyword":["Economics","Econometrics and Finance (miscellaneous)","Sociology and Political Science"],"language":[{"iso":"eng"}],"extern":"1","_id":"42671","department":[{"_id":"603"}],"user_id":"14972","year":"2021","citation":{"apa":"Egorova, A. I., & Klowait, N. (2021). How to Say Good-Bye to a Robot? The Matter of Conversational Closing. The Monitoring of Public Opinion Economic&social Changes, 1. https://doi.org/10.14515/monitoring.2021.1.1810","ama":"Egorova AI, Klowait N. How to Say Good-Bye to a Robot? The Matter of Conversational Closing. The monitoring of public opinion economic&social changes. 2021;(1). doi:10.14515/monitoring.2021.1.1810","short":"A.I. Egorova, N. Klowait, The Monitoring of Public Opinion Economic&social Changes (2021).","mla":"Egorova, Anastasia I., and Nils Klowait. “How to Say Good-Bye to a Robot? The Matter of Conversational Closing.” The Monitoring of Public Opinion Economic&social Changes, no. 1, VCIOM, Russia (Russian Public Opinion Research Center), 2021, doi:10.14515/monitoring.2021.1.1810.","bibtex":"@article{Egorova_Klowait_2021, title={How to Say Good-Bye to a Robot? The Matter of Conversational Closing}, DOI={10.14515/monitoring.2021.1.1810}, number={1}, journal={The monitoring of public opinion economic&social changes}, publisher={VCIOM, Russia (Russian Public Opinion Research Center)}, author={Egorova, Anastasia I. and Klowait, Nils}, year={2021} }","ieee":"A. I. Egorova and N. Klowait, “How to Say Good-Bye to a Robot? The Matter of Conversational Closing,” The monitoring of public opinion economic&social changes, no. 1, 2021, doi: 10.14515/monitoring.2021.1.1810.","chicago":"Egorova, Anastasia I., and Nils Klowait. “How to Say Good-Bye to a Robot? The Matter of Conversational Closing.” The Monitoring of Public Opinion Economic&social Changes, no. 1 (2021). https://doi.org/10.14515/monitoring.2021.1.1810."},"publication_identifier":{"issn":["2219-5467"]},"publication_status":"published","issue":"1","title":"How to Say Good-Bye to a Robot? The Matter of Conversational Closing","doi":"10.14515/monitoring.2021.1.1810","publisher":"VCIOM, Russia (Russian Public Opinion Research Center)","date_updated":"2026-03-09T12:20:40Z","author":[{"full_name":"Egorova, Anastasia I.","last_name":"Egorova","first_name":"Anastasia I."},{"first_name":"Nils","full_name":"Klowait, Nils","id":"98454","orcid":"0000-0002-7347-099X","last_name":"Klowait"}],"date_created":"2023-03-02T15:43:12Z"},{"abstract":[{"text":"The field of human-computer interaction (HCI) investigates the intersection between the design of devices and users. From an early focus on interaction modeling based on psychological experiments, the field has since experienced a shift towards the study of how actual humans interact with autonomous devices. The field became conductive to ethnographic, observational and videographic studies of human-device interaction. Conversation-analytic HCI became possible. That said, this new wave of researchers was never truly able to dethrone the psychological common sense of the field. With recent developments in both the technical-sensorial capabilities and outward actuational range of embodied virtual agents, the field of HCI has once again returned to the question of the sequential unfolding of the interaction between users and intelligent agents, and the multimodal interactional repertoire that is deployed throughout. This review will highlight the situational orientation of high-impact research in the field, and relate it to the cotemporaneous development of ethnomethodological and conversation analytic frameworks.\r\nAcknowledgments. The article was prepared in the framework of a research grant funded by the Ministry of Science and Higher Education of the Russian Federation (grant ID: 075-15-2020-908). The article was prepared in cooperation with the Sber (ex. – Sberbank’s) Gamification Lab.","lang":"eng"}],"status":"public","publication":"The monitoring of public opinion economic&social changes","type":"journal_article","keyword":["Economics","Econometrics and Finance (miscellaneous)","Sociology and Political Science"],"language":[{"iso":"eng"}],"extern":"1","_id":"42670","department":[{"_id":"603"}],"user_id":"14972","year":"2021","citation":{"apa":"Klowait, N., & Erofeeva, M. A. (2021). The Rise of Interactional Multimodality in Human-Computer Interaction. The Monitoring of Public Opinion Economic&social Changes, 1. https://doi.org/10.14515/monitoring.2021.1.1793","ama":"Klowait N, Erofeeva MA. The Rise of Interactional Multimodality in Human-Computer Interaction. The monitoring of public opinion economic&social changes. 2021;(1). doi:10.14515/monitoring.2021.1.1793","short":"N. Klowait, M.A. Erofeeva, The Monitoring of Public Opinion Economic&social Changes (2021).","mla":"Klowait, Nils, and Maria A. Erofeeva. “The Rise of Interactional Multimodality in Human-Computer Interaction.” The Monitoring of Public Opinion Economic&social Changes, no. 1, VCIOM, Russia (Russian Public Opinion Research Center), 2021, doi:10.14515/monitoring.2021.1.1793.","bibtex":"@article{Klowait_Erofeeva_2021, title={The Rise of Interactional Multimodality in Human-Computer Interaction}, DOI={10.14515/monitoring.2021.1.1793}, number={1}, journal={The monitoring of public opinion economic&social changes}, publisher={VCIOM, Russia (Russian Public Opinion Research Center)}, author={Klowait, Nils and Erofeeva, Maria A.}, year={2021} }","ieee":"N. Klowait and M. A. Erofeeva, “The Rise of Interactional Multimodality in Human-Computer Interaction,” The monitoring of public opinion economic&social changes, no. 1, 2021, doi: 10.14515/monitoring.2021.1.1793.","chicago":"Klowait, Nils, and Maria A. Erofeeva. “The Rise of Interactional Multimodality in Human-Computer Interaction.” The Monitoring of Public Opinion Economic&social Changes, no. 1 (2021). https://doi.org/10.14515/monitoring.2021.1.1793."},"publication_identifier":{"issn":["2219-5467"]},"publication_status":"published","issue":"1","title":"The Rise of Interactional Multimodality in Human-Computer Interaction","doi":"10.14515/monitoring.2021.1.1793","date_updated":"2026-03-09T10:33:05Z","publisher":"VCIOM, Russia (Russian Public Opinion Research Center)","date_created":"2023-03-02T15:43:03Z","author":[{"first_name":"Nils","last_name":"Klowait","orcid":"0000-0002-7347-099X","full_name":"Klowait, Nils","id":"98454"},{"first_name":"Maria A.","last_name":"Erofeeva","full_name":"Erofeeva, Maria A."}]}]