---
_id: '60004'
abstract:
- lang: eng
text: Process mining has been established as a data-driven approach to analyze and
improve business processes based on event data documented in event logs. A core
assumption for meaningful analyses is that event data accurately represent the
real-world execution of business processes in an organization. However, anecdotal
evidence and recent case studies show that these aspects do not always align,
and the business process management community is only beginning to investigate
the mechanisms generating mismatches between process execution and event data.
This study aims to identify the role of workarounds goal-directed deviations from
standard processes performed by process participants to overcome obstacles– in
this context. Through an inductive multiple case study of 13 workarounds in four
organizations, three mismatch categories between event logs and real-world process
execution related to workarounds are identified and explored. This study contributes
to the literature by describing how workarounds can act as mechanisms that cause
mismatches between process execution and event data, adding to the discussion
on process drift and workaround mining. Furthermore, exploring the mismatch categories
offers insights for practitioners and researchers on how to handle and interpret
data quality issues in event data.
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Bernd
full_name: Löhr, Bernd
id: '56760'
last_name: Löhr
orcid: 0000-0001-9581-4602
- first_name: Malte Fabian
full_name: Reineke, Malte Fabian
id: '60641'
last_name: Reineke
- first_name: Agnes
full_name: Aßbrock, Agnes
last_name: Aßbrock
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as
a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.
Business & Information Systems Engineering. Published online 2025.
doi:10.1007/s12599-025-00943-5
apa: Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., & Beverungen,
D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights
from a Multiple Case Study. Business & Information Systems Engineering.
https://doi.org/10.1007/s12599-025-00943-5
bibtex: '@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds
as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study},
DOI={10.1007/s12599-025-00943-5},
journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd
and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025}
}'
chicago: Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock,
and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights
from a Multiple Case Study.” Business & Information Systems Engineering,
2025. https://doi.org/10.1007/s12599-025-00943-5.
ieee: 'C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds
as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,”
Business & Information Systems Engineering, 2025, doi: 10.1007/s12599-025-00943-5.'
mla: Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business
Processes—Insights from a Multiple Case Study.” Business & Information
Systems Engineering, Springer Science and Business Media LLC, 2025, doi:10.1007/s12599-025-00943-5.
short: C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business
& Information Systems Engineering (2025).
date_created: 2025-05-21T08:22:11Z
date_updated: 2025-08-12T11:35:26Z
department:
- _id: '195'
doi: 10.1007/s12599-025-00943-5
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Workarounds as a Cause of Mismatches in Business Processes—Insights from a
Multiple Case Study
type: journal_article
user_id: '56760'
year: '2025'
...
---
_id: '58405'
abstract:
- lang: eng
text: AbstractProcess mining is advancing as a
powerful tool for revealing valuable insights about process dynamics. Nevertheless,
the imperative to employ process mining to enhance process transparency is a prevailing
concern for organizations. Despite the widespread desire to integrate process
mining as a pivotal catalyst for fostering a more agile and flexible Business
Process Management (BPM) environment, many organizations face challenges in achieving
widespread implementation and adoption due to deficiencies in various dimensions
of process mining readiness. The current Information Systems (IS) knowledge base
lacks a comprehensive framework to aid organizations in augmenting their process
mining readiness and bridging this intention-action gap. The paper presents a
Process Mining Maturity Model (P3M), refined through multiple iterations, which
outlines five factors and 23 elements that organizations must address to increase
their process mining readiness. The maturity model advances the understanding
of how to close the intention-action gap of process mining initiatives in multiple
dimensions. Furthermore, insights from a comprehensive analysis of data gathered
in eleven qualitative interviews are drawn, elucidating 30 possible actions that
organizations can implement to establish a more responsive and dynamic BPM environment
by means of process mining.
author:
- first_name: Jonathan
full_name: Brock, Jonathan
last_name: Brock
- first_name: Katharina
full_name: Brennig, Katharina
last_name: Brennig
- first_name: Bernd
full_name: Löhr, Bernd
last_name: Löhr
- first_name: Christian
full_name: Bartelheimer, Christian
last_name: Bartelheimer
- first_name: Sebastian
full_name: von Enzberg, Sebastian
last_name: von Enzberg
- first_name: Roman
full_name: Dumitrescu, Roman
id: '16190'
last_name: Dumitrescu
citation:
ama: Brock J, Brennig K, Löhr B, Bartelheimer C, von Enzberg S, Dumitrescu R. Improving
Process Mining Maturity – From Intentions to Actions. Business & Information
Systems Engineering. 2024;66(5):585-605. doi:10.1007/s12599-024-00882-7
apa: Brock, J., Brennig, K., Löhr, B., Bartelheimer, C., von Enzberg, S., &
Dumitrescu, R. (2024). Improving Process Mining Maturity – From Intentions to
Actions. Business & Information Systems Engineering, 66(5),
585–605. https://doi.org/10.1007/s12599-024-00882-7
bibtex: '@article{Brock_Brennig_Löhr_Bartelheimer_von Enzberg_Dumitrescu_2024, title={Improving
Process Mining Maturity – From Intentions to Actions}, volume={66}, DOI={10.1007/s12599-024-00882-7},
number={5}, journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Brock, Jonathan and Brennig, Katharina
and Löhr, Bernd and Bartelheimer, Christian and von Enzberg, Sebastian and Dumitrescu,
Roman}, year={2024}, pages={585–605} }'
chicago: 'Brock, Jonathan, Katharina Brennig, Bernd Löhr, Christian Bartelheimer,
Sebastian von Enzberg, and Roman Dumitrescu. “Improving Process Mining Maturity
– From Intentions to Actions.” Business & Information Systems Engineering
66, no. 5 (2024): 585–605. https://doi.org/10.1007/s12599-024-00882-7.'
ieee: 'J. Brock, K. Brennig, B. Löhr, C. Bartelheimer, S. von Enzberg, and R. Dumitrescu,
“Improving Process Mining Maturity – From Intentions to Actions,” Business
& Information Systems Engineering, vol. 66, no. 5, pp. 585–605, 2024,
doi: 10.1007/s12599-024-00882-7.'
mla: Brock, Jonathan, et al. “Improving Process Mining Maturity – From Intentions
to Actions.” Business & Information Systems Engineering, vol. 66,
no. 5, Springer Science and Business Media LLC, 2024, pp. 585–605, doi:10.1007/s12599-024-00882-7.
short: J. Brock, K. Brennig, B. Löhr, C. Bartelheimer, S. von Enzberg, R. Dumitrescu,
Business & Information Systems Engineering 66 (2024) 585–605.
date_created: 2025-01-30T11:51:19Z
date_updated: 2025-01-30T11:51:55Z
department:
- _id: '563'
doi: 10.1007/s12599-024-00882-7
intvolume: ' 66'
issue: '5'
language:
- iso: eng
page: 585-605
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Improving Process Mining Maturity – From Intentions to Actions
type: journal_article
user_id: '15782'
volume: 66
year: '2024'
...
---
_id: '41874'
alternative_title:
- An Interdisciplinary View
author:
- first_name: Jella
full_name: Pfeiffer, Jella
last_name: Pfeiffer
- first_name: Julia
full_name: Gutschow, Julia
last_name: Gutschow
- first_name: Christian
full_name: Haas, Christian
last_name: Haas
- first_name: Florian
full_name: Möslein, Florian
last_name: Möslein
- first_name: Oliver
full_name: Maspfuhl, Oliver
last_name: Maspfuhl
- first_name: Frederik
full_name: Borgers, Frederik
last_name: Borgers
- first_name: Suzana
full_name: Alpsancar, Suzana
id: '93637'
last_name: Alpsancar
citation:
ama: Pfeiffer J, Gutschow J, Haas C, et al. Algorithmic Fairness in AI. Business
& Information Systems Engineering. Published online 2023. doi:10.1007/s12599-023-00787-x
apa: Pfeiffer, J., Gutschow, J., Haas, C., Möslein, F., Maspfuhl, O., Borgers, F.,
& Alpsancar, S. (2023). Algorithmic Fairness in AI. Business &
Information Systems Engineering. https://doi.org/10.1007/s12599-023-00787-x
bibtex: '@article{Pfeiffer_Gutschow_Haas_Möslein_Maspfuhl_Borgers_Alpsancar_2023,
title={Algorithmic Fairness in AI}, DOI={10.1007/s12599-023-00787-x},
journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Pfeiffer, Jella and Gutschow, Julia and
Haas, Christian and Möslein, Florian and Maspfuhl, Oliver and Borgers, Frederik
and Alpsancar, Suzana}, year={2023} }'
chicago: Pfeiffer, Jella, Julia Gutschow, Christian Haas, Florian Möslein, Oliver
Maspfuhl, Frederik Borgers, and Suzana Alpsancar. “Algorithmic Fairness in AI.”
Business & Information Systems Engineering, 2023. https://doi.org/10.1007/s12599-023-00787-x.
ieee: 'J. Pfeiffer et al., “Algorithmic Fairness in AI,” Business &
Information Systems Engineering, 2023, doi: 10.1007/s12599-023-00787-x.'
mla: Pfeiffer, Jella, et al. “Algorithmic Fairness in AI.” Business &
Information Systems Engineering, Springer Science and Business Media LLC,
2023, doi:10.1007/s12599-023-00787-x.
short: J. Pfeiffer, J. Gutschow, C. Haas, F. Möslein, O. Maspfuhl, F. Borgers, S.
Alpsancar, Business & Information Systems Engineering (2023).
date_created: 2023-02-07T12:38:37Z
date_updated: 2023-02-07T12:42:07Z
doi: 10.1007/s12599-023-00787-x
keyword:
- Information Systems
language:
- iso: eng
main_file_link:
- open_access: '1'
oa: '1'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
related_material:
link:
- relation: research_paper
url: https://link.springer.com/article/10.1007/s12599-023-00787-x
status: public
title: Algorithmic Fairness in AI
type: journal_article
user_id: '93637'
year: '2023'
...
---
_id: '45872'
alternative_title:
- A Multilevel Framework for Responsible Digitalization
author:
- first_name: Matthias
full_name: Trier, Matthias
last_name: Trier
- first_name: Dennis
full_name: Kundisch, Dennis
last_name: Kundisch
- first_name: Daniel
full_name: Beverungen, Daniel
last_name: Beverungen
- first_name: Oliver
full_name: Müller, Oliver
last_name: Müller
- first_name: Guido
full_name: Schryen, Guido
last_name: Schryen
- first_name: Milad
full_name: Mirbabaie, Milad
last_name: Mirbabaie
- first_name: Simon
full_name: Trang, Simon
last_name: Trang
citation:
ama: Trier M, Kundisch D, Beverungen D, et al. Digital Responsibility. Business
& Information Systems Engineering. Published online 2023. doi:10.1007/s12599-023-00822-x
apa: Trier, M., Kundisch, D., Beverungen, D., Müller, O., Schryen, G., Mirbabaie,
M., & Trang, S. (2023). Digital Responsibility. Business & Information
Systems Engineering. https://doi.org/10.1007/s12599-023-00822-x
bibtex: '@article{Trier_Kundisch_Beverungen_Müller_Schryen_Mirbabaie_Trang_2023,
title={Digital Responsibility}, DOI={10.1007/s12599-023-00822-x},
journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Trier, Matthias and Kundisch, Dennis
and Beverungen, Daniel and Müller, Oliver and Schryen, Guido and Mirbabaie, Milad
and Trang, Simon}, year={2023} }'
chicago: Trier, Matthias, Dennis Kundisch, Daniel Beverungen, Oliver Müller, Guido
Schryen, Milad Mirbabaie, and Simon Trang. “Digital Responsibility.” Business
& Information Systems Engineering, 2023. https://doi.org/10.1007/s12599-023-00822-x.
ieee: 'M. Trier et al., “Digital Responsibility,” Business & Information
Systems Engineering, 2023, doi: 10.1007/s12599-023-00822-x.'
mla: Trier, Matthias, et al. “Digital Responsibility.” Business & Information
Systems Engineering, Springer Science and Business Media LLC, 2023, doi:10.1007/s12599-023-00822-x.
short: M. Trier, D. Kundisch, D. Beverungen, O. Müller, G. Schryen, M. Mirbabaie,
S. Trang, Business & Information Systems Engineering (2023).
date_created: 2023-07-06T14:33:00Z
date_updated: 2023-07-06T14:33:26Z
doi: 10.1007/s12599-023-00822-x
keyword:
- Information Systems
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Digital Responsibility
type: journal_article
user_id: '77643'
year: '2023'
...
---
_id: '44143'
abstract:
- lang: eng
text: AbstractWorking conditions of knowledge workers
have been subject to rapid change recently. Digital nomadism is no longer a phenomenon
that relates only to entrepreneurs, freelancers, and gig workers. Corporate employees,
too, have begun to uncouple their work from stationary (home) offices and 9-to-5
schedules. However, pursuing a permanent job in a corporate environment is still
subject to fundamentally different values than postulated by the original notion
of digital nomadism. Therefore, this paper explores the work identity of what
is referred to as ‘corporate nomads’. By drawing on identity theory and the results
of semi-structured interviews, the paper proposes a conceptualization of the corporate
nomad archetype and presents nine salient identity issues of corporate nomads
(e.g., holding multiple contradictory identities, the flexibility paradox, or
collaboration constraints). By introducing the ‘corporate nomad’ archetype to
the Information Systems literature, this article helps to rethink established
conceptions of “home office” and socio-spatial configurations of knowledge work.
alternative_title:
- Exploring the Identity of the ‘Corporate Nomad’ Knowledge Worker Archetype
author:
- first_name: Julian
full_name: Marx, Julian
last_name: Marx
- first_name: Stefan
full_name: Stieglitz, Stefan
last_name: Stieglitz
- first_name: Felix
full_name: Brünker, Felix
last_name: Brünker
- first_name: Milad
full_name: Mirbabaie, Milad
id: '88691'
last_name: Mirbabaie
citation:
ama: Marx J, Stieglitz S, Brünker F, Mirbabaie M. Home (Office) is where your Heart
is. Business & Information Systems Engineering. Published online
2023. doi:10.1007/s12599-023-00807-w
apa: Marx, J., Stieglitz, S., Brünker, F., & Mirbabaie, M. (2023). Home (Office)
is where your Heart is. Business & Information Systems Engineering.
https://doi.org/10.1007/s12599-023-00807-w
bibtex: '@article{Marx_Stieglitz_Brünker_Mirbabaie_2023, title={Home (Office) is
where your Heart is}, DOI={10.1007/s12599-023-00807-w},
journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Marx, Julian and Stieglitz, Stefan and
Brünker, Felix and Mirbabaie, Milad}, year={2023} }'
chicago: Marx, Julian, Stefan Stieglitz, Felix Brünker, and Milad Mirbabaie. “Home
(Office) Is Where Your Heart Is.” Business & Information Systems Engineering,
2023. https://doi.org/10.1007/s12599-023-00807-w.
ieee: 'J. Marx, S. Stieglitz, F. Brünker, and M. Mirbabaie, “Home (Office) is where
your Heart is,” Business & Information Systems Engineering, 2023,
doi: 10.1007/s12599-023-00807-w.'
mla: Marx, Julian, et al. “Home (Office) Is Where Your Heart Is.” Business &
Information Systems Engineering, Springer Science and Business Media LLC,
2023, doi:10.1007/s12599-023-00807-w.
short: J. Marx, S. Stieglitz, F. Brünker, M. Mirbabaie, Business & Information
Systems Engineering (2023).
date_created: 2023-04-24T10:33:28Z
date_updated: 2023-08-28T16:50:07Z
doi: 10.1007/s12599-023-00807-w
keyword:
- Information Systems
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Home (Office) is where your Heart is
type: journal_article
user_id: '80546'
year: '2023'
...
---
_id: '35741'
abstract:
- lang: eng
text: AbstractBusiness process management (BPM)
drives corporate success through effective and efficient processes. In recent
decades, knowledge has been accumulated regarding the identification, discovery,
analysis, design, implementation, and monitoring of business processes. This includes
methods and tools for tackling various kinds of process change such as continuous
process improvement, process reengineering, process innovation, and process drift.
However, exogenous shocks, which lead to unintentional and radical process change,
have been neglected in BPM research although they severely affect an organization’s
context, strategy, and business processes. This research note conceptualizes the
interplay of exogenous shocks and BPM in terms of the effects that such shocks
can have on organizations’ overall process performance over time. On this foundation,
related challenges and opportunities for BPM via several rounds of idea generation
and consolidation within a diverse team of BPM scholars are identified. The paper
discusses findings in light of extant literature from BPM and related disciplines,
as well as present avenues for future (BPM) research to invigorate the academic
discourse on the topic.
alternative_title:
- A Scholars’ Perspective on Challenges and Opportunities
author:
- first_name: Maximilian
full_name: Röglinger, Maximilian
last_name: Röglinger
- first_name: Ralf
full_name: Plattfaut, Ralf
last_name: Plattfaut
- first_name: Vincent
full_name: Borghoff, Vincent
last_name: Borghoff
- first_name: Georgi
full_name: Kerpedzhiev, Georgi
last_name: Kerpedzhiev
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Amy
full_name: Van Looy, Amy
last_name: Van Looy
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Stefanie
full_name: Rinderle-Ma, Stefanie
last_name: Rinderle-Ma
- first_name: Michael
full_name: Rosemann, Michael
last_name: Rosemann
- first_name: Flavia Maria
full_name: Santoro, Flavia Maria
last_name: Santoro
- first_name: Peter
full_name: Trkman, Peter
last_name: Trkman
citation:
ama: Röglinger M, Plattfaut R, Borghoff V, et al. Exogenous Shocks and Business
Process Management. Business & Information Systems Engineering. 2022;64(5):669-687.
doi:10.1007/s12599-021-00740-w
apa: Röglinger, M., Plattfaut, R., Borghoff, V., Kerpedzhiev, G., Becker, J., Beverungen,
D., vom Brocke, J., Van Looy, A., del-Río-Ortega, A., Rinderle-Ma, S., Rosemann,
M., Santoro, F. M., & Trkman, P. (2022). Exogenous Shocks and Business Process
Management. Business & Information Systems Engineering, 64(5),
669–687. https://doi.org/10.1007/s12599-021-00740-w
bibtex: '@article{Röglinger_Plattfaut_Borghoff_Kerpedzhiev_Becker_Beverungen_vom
Brocke_Van Looy_del-Río-Ortega_Rinderle-Ma_et al._2022, title={Exogenous Shocks
and Business Process Management}, volume={64}, DOI={10.1007/s12599-021-00740-w},
number={5}, journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Röglinger, Maximilian and Plattfaut,
Ralf and Borghoff, Vincent and Kerpedzhiev, Georgi and Becker, Jörg and Beverungen,
Daniel and vom Brocke, Jan and Van Looy, Amy and del-Río-Ortega, Adela and Rinderle-Ma,
Stefanie and et al.}, year={2022}, pages={669–687} }'
chicago: 'Röglinger, Maximilian, Ralf Plattfaut, Vincent Borghoff, Georgi Kerpedzhiev,
Jörg Becker, Daniel Beverungen, Jan vom Brocke, et al. “Exogenous Shocks and Business
Process Management.” Business & Information Systems Engineering 64,
no. 5 (2022): 669–87. https://doi.org/10.1007/s12599-021-00740-w.'
ieee: 'M. Röglinger et al., “Exogenous Shocks and Business Process Management,”
Business & Information Systems Engineering, vol. 64, no. 5, pp. 669–687,
2022, doi: 10.1007/s12599-021-00740-w.'
mla: Röglinger, Maximilian, et al. “Exogenous Shocks and Business Process Management.”
Business & Information Systems Engineering, vol. 64, no. 5, Springer
Science and Business Media LLC, 2022, pp. 669–87, doi:10.1007/s12599-021-00740-w.
short: M. Röglinger, R. Plattfaut, V. Borghoff, G. Kerpedzhiev, J. Becker, D. Beverungen,
J. vom Brocke, A. Van Looy, A. del-Río-Ortega, S. Rinderle-Ma, M. Rosemann, F.M.
Santoro, P. Trkman, Business & Information Systems Engineering 64 (2022) 669–687.
date_created: 2023-01-10T10:11:16Z
date_updated: 2024-04-18T09:19:01Z
ddc:
- '000'
department:
- _id: '526'
doi: 10.1007/s12599-021-00740-w
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T09:16:27Z
date_updated: 2024-04-18T09:16:27Z
file_id: '53566'
file_name: ExogenousShocksAndBusinessProcessManagement.pdf
file_size: 787983
relation: main_file
success: 1
file_date_updated: 2024-04-18T09:16:27Z
has_accepted_license: '1'
intvolume: ' 64'
issue: '5'
keyword:
- Information Systems
- Business process management
- Exogenous shocks
- Challenges
- Opportunities
language:
- iso: eng
page: 669-687
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
quality_controlled: '1'
status: public
title: Exogenous Shocks and Business Process Management
type: journal_article
user_id: '59677'
volume: 64
year: '2022'
...
---
_id: '37139'
author:
- first_name: Milad
full_name: Mirbabaie, Milad
id: '88691'
last_name: Mirbabaie
- first_name: Stefan
full_name: Stieglitz, Stefan
last_name: Stieglitz
- first_name: Julian
full_name: Marx, Julian
last_name: Marx
citation:
ama: 'Mirbabaie M, Stieglitz S, Marx J. Catchword: Digital Detox. Business &
Information Systems Engineering. 2022;64(2):239-246. doi:10.1007/s12599-022-00747-x'
apa: 'Mirbabaie, M., Stieglitz, S., & Marx, J. (2022). Catchword: Digital Detox.
Business & Information Systems Engineering, 64(2), 239–246.
https://doi.org/10.1007/s12599-022-00747-x'
bibtex: '@article{Mirbabaie_Stieglitz_Marx_2022, title={Catchword: Digital Detox},
volume={64}, DOI={10.1007/s12599-022-00747-x},
number={2}, journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Mirbabaie, Milad and Stieglitz, Stefan
and Marx, Julian}, year={2022}, pages={239–246} }'
chicago: 'Mirbabaie, Milad, Stefan Stieglitz, and Julian Marx. “Catchword: Digital
Detox.” Business & Information Systems Engineering 64, no. 2 (2022):
239–46. https://doi.org/10.1007/s12599-022-00747-x.'
ieee: 'M. Mirbabaie, S. Stieglitz, and J. Marx, “Catchword: Digital Detox,” Business
& Information Systems Engineering, vol. 64, no. 2, pp. 239–246, 2022,
doi: 10.1007/s12599-022-00747-x.'
mla: 'Mirbabaie, Milad, et al. “Catchword: Digital Detox.” Business & Information
Systems Engineering, vol. 64, no. 2, Springer Science and Business Media LLC,
2022, pp. 239–46, doi:10.1007/s12599-022-00747-x.'
short: M. Mirbabaie, S. Stieglitz, J. Marx, Business & Information Systems Engineering
64 (2022) 239–246.
date_created: 2023-01-17T15:18:01Z
date_updated: 2023-01-18T07:56:32Z
doi: 10.1007/s12599-022-00747-x
intvolume: ' 64'
issue: '2'
keyword:
- Information Systems
language:
- iso: eng
page: 239-246
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Catchword: Digital Detox'
type: journal_article
user_id: '80546'
volume: 64
year: '2022'
...
---
_id: '23672'
abstract:
- lang: eng
text: AbstractOrganizations introduce virtual assistants
(VAs) to support employees with work-related tasks. VAs can increase the success
of teamwork and thus become an integral part of the daily work life. However,
the effect of VAs on virtual teams remains unclear. While social identity theory
describes the identification of employees with team members and the continued
existence of a group identity, the concept of the extended self refers to the
incorporation of possessions into one’s sense of self. This raises the question
of which approach applies to VAs as teammates. The article extends the IS literature
by examining the impact of VAs on individuals and teams and updates the knowledge
on social identity and the extended self by deploying VAs in a collaborative setting.
Using a laboratory experiment with N = 50, two groups were compared in solving
a task, where one group was assisted by a VA, while the other was supported by
a person. Results highlight that employees who identify VAs as part of their extended
self are more likely to identify with team members and vice versa. The two aspects
are thus combined into the proposed construct of virtually extended identification
explaining the relationships of collaboration with VAs. This study contributes
to the understanding on the influence of the extended self and social identity
on collaboration with VAs. Practitioners are able to assess how VAs improve collaboration
and teamwork in mixed teams in organizations.
author:
- first_name: Milad
full_name: Mirbabaie, Milad
id: '88691'
last_name: Mirbabaie
- first_name: Stefan
full_name: Stieglitz, Stefan
last_name: Stieglitz
- first_name: Felix
full_name: Brünker, Felix
last_name: Brünker
- first_name: Lennart
full_name: Hofeditz, Lennart
last_name: Hofeditz
- first_name: Björn
full_name: Ross, Björn
last_name: Ross
- first_name: Nicholas R. J.
full_name: Frick, Nicholas R. J.
last_name: Frick
citation:
ama: Mirbabaie M, Stieglitz S, Brünker F, Hofeditz L, Ross B, Frick NRJ. Understanding
Collaboration with Virtual Assistants – The Role of Social Identity and the Extended
Self. Business & Information Systems Engineering. 2021:21-37. doi:10.1007/s12599-020-00672-x
apa: Mirbabaie, M., Stieglitz, S., Brünker, F., Hofeditz, L., Ross, B., & Frick,
N. R. J. (2021). Understanding Collaboration with Virtual Assistants – The Role
of Social Identity and the Extended Self. Business & Information Systems
Engineering, 21–37. https://doi.org/10.1007/s12599-020-00672-x
bibtex: '@article{Mirbabaie_Stieglitz_Brünker_Hofeditz_Ross_Frick_2021, title={Understanding
Collaboration with Virtual Assistants – The Role of Social Identity and the Extended
Self}, DOI={10.1007/s12599-020-00672-x},
journal={Business & Information Systems Engineering}, author={Mirbabaie, Milad
and Stieglitz, Stefan and Brünker, Felix and Hofeditz, Lennart and Ross, Björn
and Frick, Nicholas R. J.}, year={2021}, pages={21–37} }'
chicago: Mirbabaie, Milad, Stefan Stieglitz, Felix Brünker, Lennart Hofeditz, Björn
Ross, and Nicholas R. J. Frick. “Understanding Collaboration with Virtual Assistants
– The Role of Social Identity and the Extended Self.” Business & Information
Systems Engineering, 2021, 21–37. https://doi.org/10.1007/s12599-020-00672-x.
ieee: M. Mirbabaie, S. Stieglitz, F. Brünker, L. Hofeditz, B. Ross, and N. R. J.
Frick, “Understanding Collaboration with Virtual Assistants – The Role of Social
Identity and the Extended Self,” Business & Information Systems Engineering,
pp. 21–37, 2021.
mla: Mirbabaie, Milad, et al. “Understanding Collaboration with Virtual Assistants
– The Role of Social Identity and the Extended Self.” Business & Information
Systems Engineering, 2021, pp. 21–37, doi:10.1007/s12599-020-00672-x.
short: M. Mirbabaie, S. Stieglitz, F. Brünker, L. Hofeditz, B. Ross, N.R.J. Frick,
Business & Information Systems Engineering (2021) 21–37.
date_created: 2021-09-02T07:53:39Z
date_updated: 2022-01-06T06:55:58Z
department:
- _id: '646'
doi: 10.1007/s12599-020-00672-x
language:
- iso: eng
page: 21-37
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
status: public
title: Understanding Collaboration with Virtual Assistants – The Role of Social Identity
and the Extended Self
type: journal_article
user_id: '88831'
year: '2021'
...
---
_id: '16830'
author:
- first_name: Daniel
full_name: Beverungen, Daniel
last_name: Beverungen
- first_name: Joos C. A. M.
full_name: Buijs, Joos C. A. M.
last_name: Buijs
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Claudio
full_name: Di Ciccio, Claudio
last_name: Di Ciccio
- first_name: Wil M. P.
full_name: van der Aalst, Wil M. P.
last_name: van der Aalst
- first_name: Christian
full_name: Bartelheimer, Christian
last_name: Bartelheimer
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Marco
full_name: Comuzzi, Marco
last_name: Comuzzi
- first_name: Karsten
full_name: Kraume, Karsten
last_name: Kraume
- first_name: Henrik
full_name: Leopold, Henrik
last_name: Leopold
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Jan
full_name: Mendling, Jan
last_name: Mendling
- first_name: Nadine
full_name: Ogonek, Nadine
last_name: Ogonek
- first_name: Till
full_name: Post, Till
last_name: Post
- first_name: Manuel
full_name: Resinas, Manuel
last_name: Resinas
- first_name: Kate
full_name: Revoredo, Kate
last_name: Revoredo
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Marcello
full_name: La Rosa, Marcello
last_name: La Rosa
- first_name: Flávia Maria
full_name: Santoro, Flávia Maria
last_name: Santoro
- first_name: Andreas
full_name: Solti, Andreas
last_name: Solti
- first_name: Minseok
full_name: Song, Minseok
last_name: Song
- first_name: Armin
full_name: Stein, Armin
last_name: Stein
- first_name: Matthias
full_name: Stierle, Matthias
last_name: Stierle
- first_name: Verena
full_name: Wolf, Verena
last_name: Wolf
citation:
ama: Beverungen D, Buijs JCAM, Becker J, et al. Seven Paradoxes of Business Process
Management in a Hyper-Connected World. Business & Information Systems Engineering.
2020. doi:10.1007/s12599-020-00646-z
apa: Beverungen, D., Buijs, J. C. A. M., Becker, J., Di Ciccio, C., van der Aalst,
W. M. P., Bartelheimer, C., … Wolf, V. (2020). Seven Paradoxes of Business Process
Management in a Hyper-Connected World. Business & Information Systems Engineering.
https://doi.org/10.1007/s12599-020-00646-z
bibtex: '@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom
Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business
Process Management in a Hyper-Connected World}, DOI={10.1007/s12599-020-00646-z},
journal={Business & Information Systems Engineering}, author={Beverungen,
Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio, Claudio and van
der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke, Jan and Comuzzi,
Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020} }'
chicago: Beverungen, Daniel, Joos C. A. M. Buijs, Jörg Becker, Claudio Di Ciccio,
Wil M. P. van der Aalst, Christian Bartelheimer, Jan vom Brocke, et al. “Seven
Paradoxes of Business Process Management in a Hyper-Connected World.” Business
& Information Systems Engineering, 2020. https://doi.org/10.1007/s12599-020-00646-z.
ieee: D. Beverungen et al., “Seven Paradoxes of Business Process Management
in a Hyper-Connected World,” Business & Information Systems Engineering,
2020.
mla: Beverungen, Daniel, et al. “Seven Paradoxes of Business Process Management
in a Hyper-Connected World.” Business & Information Systems Engineering,
2020, doi:10.1007/s12599-020-00646-z.
short: D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst,
C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner,
J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M.
La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business
& Information Systems Engineering (2020).
date_created: 2020-04-23T08:06:09Z
date_updated: 2022-01-06T06:52:57Z
department:
- _id: '195'
doi: 10.1007/s12599-020-00646-z
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
status: public
title: Seven Paradoxes of Business Process Management in a Hyper-Connected World
type: journal_article
user_id: '23633'
year: '2020'
...
---
_id: '17156'
abstract:
- lang: eng
text: Business Process Management is a boundary-spanning discipline that aligns
operational capabilities and technology to design and manage business processes.
The Digital Transformation has enabled human actors, information systems, and
smart products to interact with each other via multiple digital channels. The
emergence of this hyper-connected world greatly leverages the prospects of business
processes – but also boosts their complexity to a new level. We need to discuss
how the BPM discipline can find new ways for identifying, analyzing, designing,
implementing, executing, and monitoring business processes. In this research note,
selected transformative trends are explored and their impact on current theories
and IT artifacts in the BPM discipline is discussed to stimulate transformative
thinking and prospective research in this field.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Joos C. A. M.
full_name: Buijs, Joos C. A. M.
last_name: Buijs
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Claudio
full_name: Di Ciccio, Claudio
last_name: Di Ciccio
- first_name: Wil M. P.
full_name: van der Aalst, Wil M. P.
last_name: van der Aalst
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Marco
full_name: Comuzzi, Marco
last_name: Comuzzi
- first_name: Karsten
full_name: Kraume, Karsten
last_name: Kraume
- first_name: Henrik
full_name: Leopold, Henrik
last_name: Leopold
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Jan
full_name: Mendling, Jan
last_name: Mendling
- first_name: Nadine
full_name: Ogonek, Nadine
last_name: Ogonek
- first_name: Till
full_name: Post, Till
last_name: Post
- first_name: Manuel
full_name: Resinas, Manuel
last_name: Resinas
- first_name: Kate
full_name: Revoredo, Kate
last_name: Revoredo
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Marcello
full_name: La Rosa, Marcello
last_name: La Rosa
- first_name: Flávia Maria
full_name: Santoro, Flávia Maria
last_name: Santoro
- first_name: Andreas
full_name: Solti, Andreas
last_name: Solti
- first_name: Minseok
full_name: Song, Minseok
last_name: Song
- first_name: Armin
full_name: Stein, Armin
last_name: Stein
- first_name: Matthias
full_name: Stierle, Matthias
last_name: Stierle
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Buijs JCAM, Becker J, et al. Seven Paradoxes of Business Process
Management in a Hyper-Connected World. Business & Information Systems Engineering.
2020;63:145-156. doi:10.1007/s12599-020-00646-z
apa: Beverungen, D., Buijs, J. C. A. M., Becker, J., Di Ciccio, C., van der Aalst,
W. M. P., Bartelheimer, C., vom Brocke, J., Comuzzi, M., Kraume, K., Leopold,
H., Matzner, M., Mendling, J., Ogonek, N., Post, T., Resinas, M., Revoredo, K.,
del-Río-Ortega, A., La Rosa, M., Santoro, F. M., … Wolf, V. (2020). Seven Paradoxes
of Business Process Management in a Hyper-Connected World. Business & Information
Systems Engineering, 63, 145–156. https://doi.org/10.1007/s12599-020-00646-z
bibtex: '@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom
Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business
Process Management in a Hyper-Connected World}, volume={63}, DOI={10.1007/s12599-020-00646-z},
journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio,
Claudio and van der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke,
Jan and Comuzzi, Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020},
pages={145–156} }'
chicago: 'Beverungen, Daniel, Joos C. A. M. Buijs, Jörg Becker, Claudio Di Ciccio,
Wil M. P. van der Aalst, Christian Bartelheimer, Jan vom Brocke, et al. “Seven
Paradoxes of Business Process Management in a Hyper-Connected World.” Business
& Information Systems Engineering 63 (2020): 145–56. https://doi.org/10.1007/s12599-020-00646-z.'
ieee: 'D. Beverungen et al., “Seven Paradoxes of Business Process Management
in a Hyper-Connected World,” Business & Information Systems Engineering,
vol. 63, pp. 145–156, 2020, doi: 10.1007/s12599-020-00646-z.'
mla: Beverungen, Daniel, et al. “Seven Paradoxes of Business Process Management
in a Hyper-Connected World.” Business & Information Systems Engineering,
vol. 63, SpringerNature, 2020, pp. 145–56, doi:10.1007/s12599-020-00646-z.
short: D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst,
C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner,
J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M.
La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business
& Information Systems Engineering 63 (2020) 145–156.
date_created: 2020-06-24T10:40:45Z
date_updated: 2024-04-18T12:50:57Z
ddc:
- '380'
department:
- _id: '526'
doi: 10.1007/s12599-020-00646-z
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:49:25Z
date_updated: 2024-04-18T12:49:25Z
file_id: '53574'
file_name: Business_Process_Management_in_a_Hyperconnected_World.pdf
file_size: 360869
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:49:25Z
has_accepted_license: '1'
intvolume: ' 63'
keyword:
- Business process management (BPM)
- Social computing
- Smart devices
- Big data analytics
- Real-time computing
- BPM life-cycle
language:
- iso: eng
page: 145-156
project:
- _id: '1070'
call_identifier: MSCA-RISE-2014
grant_number: '645751'
name: 'RISE_BPM: Propelling Business Process Management by Research and Innovation
Staff Exchange'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Seven Paradoxes of Business Process Management in a Hyper-Connected World
type: journal_article
user_id: '59677'
volume: 63
year: '2020'
...
---
_id: '4516'
abstract:
- lang: eng
text: Although many methods have been proposed for engineering service systems and
customer solutions, most of these approaches give little consideration to recombinant
service innovation. Recombinant innovation refers to reusing and integrating resources
that were previously unconnected. In an age of networked products and data, we
can expect that many service innovations will be based on adding, dissociating,
and associating existing value propositions by accessing internal and external
resources instead of designing them from scratch. The purpose of this paper is
to identify if current service engineering approaches account for the mechanisms
of recombinant innovation and to design a method for recombinant service systems
engineering. In a conceptual analysis of 24 service engineering methods, the study
identified that most methods (1) focus on designing value propositions instead
of service systems, (2) view service independent of physical goods, (3) are either
linear or iterative instead of agile, and (4) do not sufficiently address the
mechanisms of recombinant innovation. The paper discusses how these deficiencies
can be remedied and designs a revised service systems engineering approach that
reorganizes service engineering processes according to four design principles.
The method is demonstrated with the recombinant design of a service system for
predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service
Systems Engineering. Business & Information Systems Engineering, 60(5),
377–391. https://doi.org/10.1007/s12599-018-0526-4
bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4},
number={5}, journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
pages={377–391} }'
chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
Systems Engineering.” Business & Information Systems Engineering 60,
no. 5 (2018): 377–91. https://doi.org/10.1007/s12599-018-0526-4.'
ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
Business & Information Systems Engineering, vol. 60, no. 5, pp. 377–391,
2018, doi: 10.1007/s12599-018-0526-4.'
mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” Business
& Information Systems Engineering, vol. 60, no. 5, SpringerNature, 2018,
pp. 377–91, doi:10.1007/s12599-018-0526-4.
short: D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems
Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: ' 60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
grant_number: 02K14A220
name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
- Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...