[{"status":"public","date_created":"2023-02-09T10:17:08Z","publication_identifier":{"issn":["2366-6153"]},"publication_status":"published","publisher":"Springer Science and Business Media LLC","author":[{"first_name":"Milad","full_name":"Mirbabaie, Milad","last_name":"Mirbabaie","id":"88691"},{"last_name":"Stieglitz","first_name":"Stefan","full_name":"Stieglitz, Stefan"},{"last_name":"Marx","first_name":"Julian","full_name":"Marx, Julian"}],"keyword":["Management of Technology and Innovation","General Economics","Econometrics and Finance","General Business","Management and Accounting"],"publication":"Schmalenbach Journal of Business Research","user_id":"77643","title":"Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management","abstract":[{"lang":"eng","text":"AbstractThe advent of social media and its commodification have created a never-ending feedback loop between businesses and their customers. In this context, constant negative Word-of-Mouth (NWOM) may jeopardize a corporate image and cause defensiveness in corporate communication. This paper presents a case study of several customer service accounts of the railway company Deutsche Bahn on Twitter to investigate the management and control of constant NWOM and the impact of accountability strategies on customers’ perception of the firm. To this end, a sample of 36,757 Twitter postings was drawn and analyzed by means of sentiment and content analysis techniques. The findings suggest that the perceived accountability towards the firm declined in case of an attitude shift towards the user. In contrast, the firm was being held accountable more insistently after expressed defensiveness, regardless of the firm’s actual accountableness. With this paper, we introduce the notion of accountability management and an accompanying theoretical framework to the literature. This provides a novel perspective on constant NWOM countermeasures for organizations that are part of ‘toxic’ industries or face unrightfully claimed accusations, i.e., when being held accountable for outer circumstances beyond their control."}],"language":[{"iso":"eng"}],"citation":{"apa":"Mirbabaie, M., Stieglitz, S., & Marx, J. (2023). Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management. Schmalenbach Journal of Business Research. https://doi.org/10.1007/s41471-022-00152-w","ama":"Mirbabaie M, Stieglitz S, Marx J. Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management. Schmalenbach Journal of Business Research. Published online 2023. doi:10.1007/s41471-022-00152-w","chicago":"Mirbabaie, Milad, Stefan Stieglitz, and Julian Marx. “Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management.” Schmalenbach Journal of Business Research, 2023. https://doi.org/10.1007/s41471-022-00152-w.","mla":"Mirbabaie, Milad, et al. “Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management.” Schmalenbach Journal of Business Research, Springer Science and Business Media LLC, 2023, doi:10.1007/s41471-022-00152-w.","bibtex":"@article{Mirbabaie_Stieglitz_Marx_2023, title={Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management}, DOI={10.1007/s41471-022-00152-w}, journal={Schmalenbach Journal of Business Research}, publisher={Springer Science and Business Media LLC}, author={Mirbabaie, Milad and Stieglitz, Stefan and Marx, Julian}, year={2023} }","short":"M. Mirbabaie, S. Stieglitz, J. Marx, Schmalenbach Journal of Business Research (2023).","ieee":"M. Mirbabaie, S. Stieglitz, and J. Marx, “Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management,” Schmalenbach Journal of Business Research, 2023, doi: 10.1007/s41471-022-00152-w."},"year":"2023","type":"journal_article","doi":"10.1007/s41471-022-00152-w","_id":"41929","date_updated":"2023-02-09T10:17:20Z"},{"title":"Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse","publication_identifier":{"issn":["0341-2687","2366-6153"]},"publication_status":"published","department":[{"_id":"187"},{"_id":"635"}],"doi":"10.1007/s41471-016-0005-x","oa":"1","date_updated":"2022-01-06T06:53:17Z","language":[{"iso":"ger"}],"user_id":"61801","article_type":"original","abstract":[{"text":"Die (Wieder-)Einführung einer Vermögensteuer ist in den vergangenen Jahren erneut in den Fokus der politischen Diskussion gerückt. Der vorliegende Beitrag vermittelt einen Eindruck von den Belastungswirkungen, die aus der Umsetzung von aktuell vorliegenden Besteuerungskonzepten resultieren würden. Auf der Basis von realen Jahresabschlussdaten wird eine mehrperiodige Veranlagungssimulation durchgeführt, die insbesondere ermöglicht, den zu erwartenden Eigenkapitalverzehr sowie den Anstieg der Steuerbelastung für die betrachtete Stichprobe zu quantifizieren. Von besonderem Interesse sind hierbei Unternehmen, deren laufende Erträge nicht ausreichen, um die Belastungen durch die Vermögensteuer zu tragen und damit einem Substanzverzehr ausgesetzt sind. Es zeigt sich, dass etwa die Hälfte der Unternehmen im Untersuchungszeitraum von sechs Jahren in mindestens einem Jahr einen Substanzverzehr erfährt. Der Vermögensteuer kommt somit keinesfalls der vielfach postulierte Charakter einer eher mäßig belastenden und im Wesentlichen substanzverschonenden Steuer zu. Zusatzbelastungen von knapp 100 bis zu 300 % der Ertragsteuerlast sind keine Seltenheit und veranschaulichen das Gefährdungspotenzial dieser Steuer für den Wirtschaftsstandort Deutschland.","lang":"ger"},{"lang":"eng","text":"The (re-)introduction of a wealth tax has again become the subject of political debate in recent years. This paper analyzes the impact of implementing the concepts under discussion on the overall tax burden and on companies’ equity. Simulating a tax assessment based on real annual financial statement data from German listed firms in a multi-period setting, we quantify the expected equity erosion as well as the increase in the tax burden for the companies in our sample that is induced by wealth taxation at the corporate and shareholder level. Special attention is given to companies whose current yield is very low and thus would have to take additional loans or liquidate assets to settle their wealth tax bill. Our findings indicate that around half of the companies would suffer from wealth tax-induced asset erosion in at least one year within the six-year period under review. In contrast to the usually postulated moderate effects of a wealth tax on firms, we find evidence that the additional burden arising from wealth taxation could realistically range from nearly 100 to 300 % of the profit tax burden, highlighting the magnitude of risk associated with wealth taxation for Germany as a business location."}],"jel":["H21","H24","H25","C54"],"volume":68,"status":"public","date_created":"2018-03-23T14:04:24Z","author":[{"id":"22671","last_name":"Hoppe","full_name":"Hoppe, Thomas","first_name":"Thomas"},{"last_name":"Maiterth","first_name":"Ralf","full_name":"Maiterth, Ralf"},{"id":"530","last_name":"Sureth-Sloane","full_name":"Sureth-Sloane, Caren","first_name":"Caren"}],"publisher":"Springer Nature","quality_controlled":"1","publication":"Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung","keyword":["Steuerbelastung","Substanzbesteuerung","Ungleiche Vermögensverteilung","Veranlagungssimulation","Vermögensteuer"],"issue":"1","intvolume":" 68","_id":"1771","year":"2016","citation":{"mla":"Hoppe, Thomas, et al. “Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse.” Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, vol. 68, no. 1, Springer Nature, 2016, pp. 3–45, doi:10.1007/s41471-016-0005-x.","bibtex":"@article{Hoppe_Maiterth_Sureth-Sloane_2016, title={Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse}, volume={68}, DOI={10.1007/s41471-016-0005-x}, number={1}, journal={Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung}, publisher={Springer Nature}, author={Hoppe, Thomas and Maiterth, Ralf and Sureth-Sloane, Caren}, year={2016}, pages={3–45} }","chicago":"Hoppe, Thomas, Ralf Maiterth, and Caren Sureth-Sloane. “Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse.” Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung 68, no. 1 (2016): 3–45. https://doi.org/10.1007/s41471-016-0005-x.","ama":"Hoppe T, Maiterth R, Sureth-Sloane C. Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung. 2016;68(1):3-45. doi:10.1007/s41471-016-0005-x","apa":"Hoppe, T., Maiterth, R., & Sureth-Sloane, C. (2016). Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse. Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 68(1), 3–45. https://doi.org/10.1007/s41471-016-0005-x","ieee":"T. Hoppe, R. Maiterth, and C. Sureth-Sloane, “Eigenkapitalverzehr und Substanzbesteuerung deutscher Unternehmen durch eine Vermögensteuer – eine empirische Analyse,” Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, vol. 68, no. 1, pp. 3–45, 2016.","short":"T. Hoppe, R. Maiterth, C. Sureth-Sloane, Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung 68 (2016) 3–45."},"type":"journal_article","page":"3-45","main_file_link":[{"open_access":"1","url":"http://www.readcube.com/articles/10.1007/s41471-016-0005-x?author_access_token=L8vhVZMucjlu5odLLLHaG_e4RwlQNchNByi7wbcMAY5B6ptZT4XXH6IBMbZTagA_06jUOTCNV-Pbh1ByfL_RaVCn-T_JbY5z17HM1rzPS9lXyW_vKKYXJAuZZglAbTRQbk33DRwc7ZJZc9Cl6TcFuA%3D%3D"}]}]