[{"publication_identifier":{"issn":["0176-599X"]},"publication_status":"published","place":"Hamburg, Germany","page":"219-222","intvolume":"        96","citation":{"ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.","ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 219–222.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.","bibtex":"@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.","short":"M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222."},"oa":"1","date_updated":"2022-01-06T06:50:58Z","volume":96,"author":[{"full_name":"Geierhos, Michaela","id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela"},{"first_name":"Yeong Su","full_name":"Lee, Yeong Su","last_name":"Lee"},{"first_name":"Matthias","full_name":"Bargel, Matthias","last_name":"Bargel"}],"conference":{"start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","location":"Hamburg, Germany","end_date":"2011-09-30"},"main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"type":"conference","editor":[{"full_name":"Hedeland, Hanna","last_name":"Hedeland","first_name":"Hanna"},{"last_name":"Schmidt","full_name":"Schmidt, Thomas","first_name":"Thomas"},{"first_name":"Kai","full_name":"Wörner, Kai","last_name":"Wörner"}],"status":"public","_id":"1122","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","user_id":"42496","extern":"1","quality_controlled":"1","year":"2011","publisher":"University of Hamburg","date_created":"2018-01-29T15:48:34Z","title":"Processing Multilingual Customer Contacts via Social Media","publication":"Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","abstract":[{"text":"Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management.","lang":"eng"}],"keyword":["Classification of Multilingual Customer Contacts","Contact Center Application Support","Social Media Business Integration"],"language":[{"iso":"eng"}]},{"abstract":[{"lang":"eng","text":"Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site."}],"publication":"Journal of Advances in Information Technology","keyword":["Social Media Business Integration","Multichannel Customer Interaction Management","Contact Centre Application Support"],"language":[{"iso":"eng"}],"year":"2011","quality_controlled":"1","issue":"4","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","publisher":"Engineering and Technology Publishing (ETPub)","date_created":"2018-01-29T16:33:55Z","status":"public","type":"journal_article","article_type":"original","extern":"1","_id":"1125","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","intvolume":"         2","page":"222-233","citation":{"apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>, <i>2</i>(4), 222–233. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>.","short":"M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, pp. 222–233, 2011.","chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i> 2, no. 4 (2011): 222–33. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>.","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>. 2011;2(4):222-233. doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>"},"publication_identifier":{"issn":["17982340"]},"publication_status":"published","doi":"10.4304/jait.2.4.222-233","date_updated":"2022-01-06T06:50:58Z","volume":2,"author":[{"first_name":"Michaela","id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606"}]},{"language":[{"iso":"eng"}],"extern":"1","keyword":["Creativity","Creativity Support Systems","convergent thinking","design theory","divergent thinking"],"user_id":"72849","_id":"4708","status":"public","publication":"Journal of the Association for Information Systems","type":"journal_article","doi":"10.1016/S0006-3495(00)76637-9","title":"Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking","date_created":"2018-10-12T08:37:03Z","author":[{"first_name":"Felix","full_name":"Müller-Wienbergen, Felix","last_name":"Müller-Wienbergen"},{"first_name":"Oliver","id":"72849","full_name":"Müller, Oliver","last_name":"Müller"},{"first_name":"Stefan","full_name":"Seidel, Stefan","last_name":"Seidel"},{"first_name":"Jörg","full_name":"Becker, Jörg","last_name":"Becker"}],"date_updated":"2022-01-06T07:01:19Z","page":"714--740","citation":{"ama":"Müller-Wienbergen F, Müller O, Seidel S, Becker J. Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking. <i>Journal of the Association for Information Systems</i>. 2011;(11):714--740. doi:<a href=\"https://doi.org/10.1016/S0006-3495(00)76637-9\">10.1016/S0006-3495(00)76637-9</a>","chicago":"Müller-Wienbergen, Felix, Oliver Müller, Stefan Seidel, and Jörg Becker. “Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems That Support Convergent and Divergent Thinking.” <i>Journal of the Association for Information Systems</i>, no. 11 (2011): 714--740. <a href=\"https://doi.org/10.1016/S0006-3495(00)76637-9\">https://doi.org/10.1016/S0006-3495(00)76637-9</a>.","ieee":"F. Müller-Wienbergen, O. Müller, S. Seidel, and J. Becker, “Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking,” <i>Journal of the Association for Information Systems</i>, no. 11, pp. 714--740, 2011.","apa":"Müller-Wienbergen, F., Müller, O., Seidel, S., &#38; Becker, J. (2011). Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking. <i>Journal of the Association for Information Systems</i>, (11), 714--740. <a href=\"https://doi.org/10.1016/S0006-3495(00)76637-9\">https://doi.org/10.1016/S0006-3495(00)76637-9</a>","short":"F. Müller-Wienbergen, O. Müller, S. Seidel, J. Becker, Journal of the Association for Information Systems (2011) 714--740.","mla":"Müller-Wienbergen, Felix, et al. “Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems That Support Convergent and Divergent Thinking.” <i>Journal of the Association for Information Systems</i>, no. 11, 2011, pp. 714--740, doi:<a href=\"https://doi.org/10.1016/S0006-3495(00)76637-9\">10.1016/S0006-3495(00)76637-9</a>.","bibtex":"@article{Müller-Wienbergen_Müller_Seidel_Becker_2011, title={Leaving the Beaten Tracks in Creative Work – A Design Theory for Systems that Support Convergent and Divergent Thinking}, DOI={<a href=\"https://doi.org/10.1016/S0006-3495(00)76637-9\">10.1016/S0006-3495(00)76637-9</a>}, number={11}, journal={Journal of the Association for Information Systems}, author={Müller-Wienbergen, Felix and Müller, Oliver and Seidel, Stefan and Becker, Jörg}, year={2011}, pages={714--740} }"},"year":"2011","issue":"11","publication_identifier":{"issn":["15369323"],"isbn":["1536-9323"]}},{"author":[{"first_name":"Josef","last_name":"Finkbeiner","full_name":"Finkbeiner, Josef"},{"first_name":"Christian","last_name":"Bodenstein","full_name":"Bodenstein, Christian"},{"first_name":"Guido","full_name":"Schryen, Guido","id":"72850","last_name":"Schryen"},{"first_name":"Dirk","last_name":"Neumann","full_name":"Neumann, Dirk"}],"date_created":"2018-11-14T15:45:11Z","oa":"1","date_updated":"2022-01-06T07:02:32Z","title":"Applying heuristic methods for job scheduling in storage markets","has_accepted_license":"1","citation":{"chicago":"Finkbeiner, Josef, Christian Bodenstein, Guido Schryen, and Dirk Neumann. “Applying Heuristic Methods for Job Scheduling in Storage Markets.” In <i>18th European Conference on Information Systems (ECIS 2010)</i>, 2010.","ieee":"J. Finkbeiner, C. Bodenstein, G. Schryen, and D. Neumann, “Applying heuristic methods for job scheduling in storage markets,” in <i>18th European Conference on Information Systems (ECIS 2010)</i>, 2010.","ama":"Finkbeiner J, Bodenstein C, Schryen G, Neumann D. Applying heuristic methods for job scheduling in storage markets. In: <i>18th European Conference on Information Systems (ECIS 2010)</i>. ; 2010.","apa":"Finkbeiner, J., Bodenstein, C., Schryen, G., &#38; Neumann, D. (2010). Applying heuristic methods for job scheduling in storage markets. In <i>18th European Conference on Information Systems (ECIS 2010)</i>.","bibtex":"@inproceedings{Finkbeiner_Bodenstein_Schryen_Neumann_2010, title={Applying heuristic methods for job scheduling in storage markets}, booktitle={18th European Conference on Information Systems (ECIS 2010)}, author={Finkbeiner, Josef and Bodenstein, Christian and Schryen, Guido and Neumann, Dirk}, year={2010} }","short":"J. Finkbeiner, C. Bodenstein, G. Schryen, D. Neumann, in: 18th European Conference on Information Systems (ECIS 2010), 2010.","mla":"Finkbeiner, Josef, et al. “Applying Heuristic Methods for Job Scheduling in Storage Markets.” <i>18th European Conference on Information Systems (ECIS 2010)</i>, 2010."},"year":"2010","user_id":"61579","department":[{"_id":"277"}],"_id":"5685","language":[{"iso":"eng"}],"extern":"1","file_date_updated":"2018-12-13T15:19:40Z","ddc":["000"],"keyword":["Decision Support System","Algorithms","Optimization","Market Engineering"],"type":"conference","publication":"18th European Conference on Information Systems (ECIS 2010)","file":[{"access_level":"open_access","file_name":"s1-ln7055316-1881058806-1939656818Hwf-1884822883IdV-5442784107055316PDF_HI0001.pdf","file_id":"6188","file_size":171336,"date_created":"2018-12-11T15:21:06Z","creator":"hsiemes","date_updated":"2018-12-13T15:19:40Z","relation":"main_file","content_type":"application/pdf"}],"status":"public","abstract":[{"lang":"eng","text":"In double-sided markets for computing resources an optimal allocation schedule among job offers and requests subject to relevant capacity constraints can be determined. With increasing storage demands and emerging storage services the question how to schedule storage jobs becomes more and more interesting. Since such scheduling problems are often in the class NP-complete an exact computation is not feasible in practice. On the other hand an approximation to the optimal solution can easily be found by means of using heuristics. The problem with this attempt is that the suggested solution may not be exactly optimal and is thus less satisfying. Considering the two above mentioned solution approaches one can clearly find a trade-off between the optimality of the solution and the efficiency to get to a solution at all. This work proposes to apply and combine heuristics in optimization to gain from both of their benefits while reducing the problematic aspects. Following this method it is assumed to get closer to the optimal solution in a shorter time compared to a full optimization."}]},{"extern":"1","user_id":"42165","department":[{"_id":"427"}],"_id":"32520","status":"public","type":"journal_article","main_file_link":[{"url":"https://link.springer.com/content/pdf/10.1007/s10804-009-9070-2.pdf","open_access":"1"}],"doi":"10.1007/s10804-009-9070-2","author":[{"first_name":"Heike M.","id":"27152","full_name":"Buhl, Heike M.","last_name":"Buhl"}],"volume":16,"oa":"1","date_updated":"2022-08-29T04:46:47Z","citation":{"ama":"Buhl HM. My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan. <i>Journal of Adult Development</i>. 2009;16(4):239-249. doi:<a href=\"https://doi.org/10.1007/s10804-009-9070-2\">10.1007/s10804-009-9070-2</a>","chicago":"Buhl, Heike M. “My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan.” <i>Journal of Adult Development</i> 16, no. 4 (2009): 239–49. <a href=\"https://doi.org/10.1007/s10804-009-9070-2\">https://doi.org/10.1007/s10804-009-9070-2</a>.","ieee":"H. M. Buhl, “My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan,” <i>Journal of Adult Development</i>, vol. 16, no. 4, pp. 239–249, 2009, doi: <a href=\"https://doi.org/10.1007/s10804-009-9070-2\">10.1007/s10804-009-9070-2</a>.","mla":"Buhl, Heike M. “My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan.” <i>Journal of Adult Development</i>, vol. 16, no. 4, Springer Science and Business Media LLC, 2009, pp. 239–49, doi:<a href=\"https://doi.org/10.1007/s10804-009-9070-2\">10.1007/s10804-009-9070-2</a>.","short":"H.M. Buhl, Journal of Adult Development 16 (2009) 239–249.","bibtex":"@article{Buhl_2009, title={My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan}, volume={16}, DOI={<a href=\"https://doi.org/10.1007/s10804-009-9070-2\">10.1007/s10804-009-9070-2</a>}, number={4}, journal={Journal of Adult Development}, publisher={Springer Science and Business Media LLC}, author={Buhl, Heike M.}, year={2009}, pages={239–249} }","apa":"Buhl, H. M. (2009). My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan. <i>Journal of Adult Development</i>, <i>16</i>(4), 239–249. <a href=\"https://doi.org/10.1007/s10804-009-9070-2\">https://doi.org/10.1007/s10804-009-9070-2</a>"},"intvolume":"        16","page":"239-249","publication_status":"published","publication_identifier":{"issn":["1068-0667","1573-3440"]},"language":[{"iso":"eng"}],"keyword":["Family","Friends","\u0001 Support","\u0001 Conflict","\u0001 Power"],"abstract":[{"text":"In order to investigate the significance of\r\nadults’ relationship to their parents, this relationship is\r\ncompared to relationships with siblings, friends, partners,\r\nand children. German adults (N = 902) between the ages\r\nof 20 and 86 completed the Network of Relationships\r\nInventory (Furman and Buhrmester 1992). Participants felt\r\nmost supported by their partners, followed by their children, mothers, friends, fathers, and siblings. Conflicts were\r\nmore frequently found within the family (especially with\r\nthe partner, followed by children, mothers, fathers, and\r\nsiblings) than with friends. Except for partner relationships,\r\nboth conflict and support decreased with age. Concerning\r\nrelative power within their relationships, partners, mothers,\r\nand siblings are seen as equals, friends and especially\r\nfathers are perceived as more powerful, and children as\r\nless, yet increasingly powerful. Regarding all relationship\r\ntypes and relationship qualities, the differences between\r\nwomen and men were small.","lang":"eng"}],"publication":"Journal of Adult Development","title":"My Mother: My Best Friend? Adults’ Relationships with Significant Others Across the Lifespan","date_created":"2022-08-02T23:59:24Z","publisher":"Springer Science and Business Media LLC","year":"2009","issue":"4"}]