---
_id: '37155'
abstract:
- lang: eng
  text: 'Artificial intelligence (AI) has moved beyond the planning phase in many
    organisations and it is often accompanied by uncertainties and fears of job loss
    among employees. It is crucial to manage employees{\textquoteright} attitudes
    towards the deployment of an AI-based technology effectively and counteract possible
    resistance behaviour. We present lessons learned from an industry case where we
    conducted interviews with affected employees. We evaluated our results with managers
    across industries and found that that the deployment of AI-based technologies
    does not differ from other IT, but that the change is perceived differently due
    to misguided expectations. '
author:
- first_name: Stefan
  full_name: Stieglitz, Stefan
  last_name: Stieglitz
- first_name: Nicholas R. J.
  full_name: Möllmann (Frick), Nicholas R. J.
  last_name: Möllmann (Frick)
- first_name: Milad
  full_name: Mirbabaie, Milad
  id: '88691'
  last_name: Mirbabaie
- first_name: Lennart
  full_name: Hofeditz, Lennart
  last_name: Hofeditz
- first_name: Björn
  full_name: Ross, Björn
  last_name: Ross
citation:
  ama: 'Stieglitz S, Möllmann (Frick) NRJ, Mirbabaie M, Hofeditz L, Ross B. Recommendations
    for Managing AI-Driven Change Processes: When Expectations Meet Reality. <i>International
    Journal of Management Practice</i>. Published online 2021.'
  apa: 'Stieglitz, S., Möllmann (Frick), N. R. J., Mirbabaie, M., Hofeditz, L., &#38;
    Ross, B. (2021). Recommendations for Managing AI-Driven Change Processes: When
    Expectations Meet Reality. <i>International Journal of Management Practice</i>.'
  bibtex: '@article{Stieglitz_Möllmann (Frick)_Mirbabaie_Hofeditz_Ross_2021, title={Recommendations
    for Managing AI-Driven Change Processes: When Expectations Meet Reality}, journal={International
    Journal of Management Practice}, publisher={Inderscience}, author={Stieglitz,
    Stefan and Möllmann (Frick), Nicholas R. J. and Mirbabaie, Milad and Hofeditz,
    Lennart and Ross, Björn}, year={2021} }'
  chicago: 'Stieglitz, Stefan, Nicholas R. J. Möllmann (Frick), Milad Mirbabaie, Lennart
    Hofeditz, and Björn Ross. “Recommendations for Managing AI-Driven Change Processes:
    When Expectations Meet Reality.” <i>International Journal of Management Practice</i>,
    2021.'
  ieee: 'S. Stieglitz, N. R. J. Möllmann (Frick), M. Mirbabaie, L. Hofeditz, and B.
    Ross, “Recommendations for Managing AI-Driven Change Processes: When Expectations
    Meet Reality,” <i>International Journal of Management Practice</i>, 2021.'
  mla: 'Stieglitz, Stefan, et al. “Recommendations for Managing AI-Driven Change Processes:
    When Expectations Meet Reality.” <i>International Journal of Management Practice</i>,
    Inderscience, 2021.'
  short: S. Stieglitz, N.R.J. Möllmann (Frick), M. Mirbabaie, L. Hofeditz, B. Ross,
    International Journal of Management Practice (2021).
date_created: 2023-01-17T15:37:55Z
date_updated: 2023-01-18T07:59:08Z
keyword:
- Artificial Intelligence
- Change Management
- Resistance
- AI-Driven Change
- AI Deployment
- AI Perception
language:
- iso: eng
publication: International Journal of Management Practice
publication_identifier:
  issn:
  - 1477-9064
publisher: Inderscience
status: public
title: 'Recommendations for Managing AI-Driven Change Processes: When Expectations
  Meet Reality'
type: journal_article
user_id: '80546'
year: '2021'
...