@article{41929,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>The advent of social media and its commodification have created a never-ending feedback loop between businesses and their customers. In this context, constant negative Word-of-Mouth (NWOM) may jeopardize a corporate image and cause defensiveness in corporate communication. This paper presents a case study of several customer service accounts of the railway company Deutsche Bahn on Twitter to investigate the management and control of constant NWOM and the impact of accountability strategies on customers’ perception of the firm. To this end, a sample of 36,757 Twitter postings was drawn and analyzed by means of sentiment and content analysis techniques. The findings suggest that the perceived accountability towards the firm declined in case of an attitude shift towards the user. In contrast, the firm was being held accountable more insistently after expressed defensiveness, regardless of the firm’s actual accountableness. With this paper, we introduce the notion of accountability management and an accompanying theoretical framework to the literature. This provides a novel perspective on constant NWOM countermeasures for organizations that are part of ‘toxic’ industries or face unrightfully claimed accusations, i.e., when being held accountable for outer circumstances beyond their control.</jats:p>}},
  author       = {{Mirbabaie, Milad and Stieglitz, Stefan and Marx, Julian}},
  issn         = {{2366-6153}},
  journal      = {{Schmalenbach Journal of Business Research}},
  keywords     = {{Management of Technology and Innovation, General Economics, Econometrics and Finance, General Business, Management and Accounting}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Negative Word of Mouth On Social Media: A Case Study of Deutsche Bahn’s Accountability Management}}},
  doi          = {{10.1007/s41471-022-00152-w}},
  year         = {{2023}},
}

@article{33665,
  author       = {{Fritz, Marlon}},
  issn         = {{2110-7017}},
  journal      = {{International Economics}},
  keywords     = {{General Economics, Econometrics and Finance, General Business, Management and Accounting}},
  pages        = {{157--167}},
  publisher    = {{Elsevier BV}},
  title        = {{{Improved output gap estimates and forecasts using a local linear regression}}},
  doi          = {{10.1016/j.inteco.2022.09.007}},
  volume       = {{172}},
  year         = {{2022}},
}

@article{34191,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>Since the seminal work of Albert and Whetten, the organizational identity concept has become ubiquitous and highly relevant in various fields. This study systematically reviews how Albert and Whetten’s concept of organizational identity has been disseminated in different research areas. It employs quantitative (topic modeling) and qualitative text analysis, as well as a network analysis to examine a sample of 1,041 papers published between 1985 and mid-2022 that cite Albert and Whetten’s seminal work. Using this method of systematic literature analysis, the current study investigates the criteria of the basic definition and hypotheses mentioned in their work that contribute to its increasing significance, and those with the potential to become substantial aspects of future organizational identity research. Accordingly, Albert and Whetten’s conceptualization of organizational identity is often partially adopted in the literature. Thus, this study contributes to organizational identity research by unveiling further research questions on the evolving character of organizational identity, research methodology, and quantitative operationalization, on the basis of Albert and Whetten’s organizational identity conceptualization.</jats:p>}},
  author       = {{Knorr, Karin and Hein-Pensel, Franziska}},
  issn         = {{2198-1620}},
  journal      = {{Management Review Quarterly}},
  keywords     = {{Strategy and Management, Business, Management and Accounting (miscellaneous)}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Since Albert and Whetten: the dissemination of Albert and Whetten’s conceptualization of organizational identity}}},
  doi          = {{10.1007/s11301-022-00311-7}},
  year         = {{2022}},
}

@inproceedings{37140,
  abstract     = {{<jats:p>Social media have become not only integral parts of our private and professional lives, but also an indispensable source of data for empirical research across a variety of academic disciplines. Applying a Social Media Analytics (SMA) methodology, however, imposes heavy ethical challenges on researchers. Scholars in the Information Systems (IS) discipline must deal with a patchwork of ethical frameworks, regulations, and (missing) institutional support. To initiate a debate on how to develop a common understanding of SMA research ethics, this paper compiles a scoping review of extant literature and suggests a research agenda for IS scholarship on this matter. The review yields a total of eight fundamental principles of ethical SMA research, which provide a starting point to guiding individual researchers towards more ethical conduct. At the same time, this work unearths a multitude of intricate dilemmas that are currently unresolved. The findings of this review will encourage IS scholarship to find its own voice in the debate about social media research ethics.</jats:p>}},
  author       = {{Marx, Julian and Mirbabaie, Milad}},
  booktitle    = {{Australasian Journal of Information Systems}},
  issn         = {{1449-8618}},
  keywords     = {{Information Systems and Management, Human-Computer Interaction, Business, Management and Accounting (miscellaneous), Information Systems}},
  publisher    = {{Australian Journal of Information Systems}},
  title        = {{{The Investigator’s Dilemma - A Review of Social Media Analytics Research Ethics in Information Systems}}},
  doi          = {{10.3127/ajis.v26i0.3287}},
  volume       = {{26}},
  year         = {{2022}},
}

@article{39362,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>This article presents an overview of characteristics of Citizen Social Science (CSS) in Germany. CSS is defined as scientific research in the humanities and social sciences, carried out in cooperation between professional and non-professional researchers. The study draws on an online survey and semi-structured interviews with project coordinators and co-researchers. It finds that participatory research activities in the humanities and social sciences are very diverse in their disciplinary traditions and organisational settings. Key features of CSS activities initiated inside as well as outside academic institutions are analysed to understand patterns of participation and cooperation. The results show that CSS activities are frequently realised in heterogeneous consortia of academic and non-academic partners. These consortia influence interactions between professional and non-professional researchers. To investigate these observations further, the article extends the analytical gaze from participation of individual volunteers to various forms of cooperation in consortia. This shift in attention brings to sight additional actors and activities that are usually not, or only marginally, considered in discussions about C(S)S. Staff of civil society organisations, municipalities, schools or cross-sectoral initiatives as well as university students are involved in making CSS work. In addition to research tasks, CSS rests on science communication, project management and intermediation activities. This extended perspective captures more diverse constellations of knowledge production in participatory research in the social sciences and humanities than the common focus on participation. In this way, the article aims to lay the groundwork for understanding the functioning of CSS beyond aspects described by the concept of invited and uninvited participation. It shows that CSS activities are not limited to capacitating lay people for participation in science. A more adequate description is that such projects are concerned with facilitating cooperation with co-researchers and other partners in consortia inside and outside of academia. On this basis, the article introduces the notion of cooperation capacity as a heuristic device to propose new prompts for research on CSS as well as for supporting CSS practice.</jats:p>}},
  author       = {{Göbel, Claudia and Mauermeister, Sylvi and Henke, Justus}},
  issn         = {{2662-9992}},
  journal      = {{Humanities and Social Sciences Communications}},
  keywords     = {{General Economics, Econometrics and Finance, General Psychology, General Social Sciences, General Arts and Humanities, General Business, Management and Accounting}},
  number       = {{1}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Citizen Social Science in Germany—cooperation beyond invited and uninvited participation}}},
  doi          = {{10.1057/s41599-022-01198-1}},
  volume       = {{9}},
  year         = {{2022}},
}

@article{29216,
  abstract     = {{How did bankers make their investment decisions, for example to issue a state loan for a peripheral country? This in-depth case study investigates the question of the Greek loan of 1833, issued by Rothschilds. The main interest is to reconstruct James de Rothschild’s risk perception and decision making process, expressed in the argumentation vis-à-vis his family. The significance of the guarantee of the protecting powers, which was without precedent, is considered by James as well as the competitive situation on the bond market, the relationship of the Rothschilds with leading politicians of the time, and the special significance of Greece in the period of intensive European philhellenism. The paper argues that in-depth studies of bankers’ risk perception are necessary to illuminate the complexity of their decision-making.}},
  author       = {{Schönhärl, Korinna}},
  issn         = {{0007-6791}},
  journal      = {{Business History}},
  keywords     = {{History, Business, Management and Accounting (miscellaneous), Business and International Management}},
  number       = {{4}},
  pages        = {{557--573}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Why does a prestigious emission house emit a loan for a peripheral state? The house of Rothschild and the Greek guaranteed loan of 1833}}},
  doi          = {{10.1080/00076791.2019.1593373}},
  volume       = {{63}},
  year         = {{2021}},
}

@article{48514,
  abstract     = {{This paper introduces narratives in entrepreneurial ecosystems as drivers of effectuation vs. causation. Drawing on 43 interviews with successful players in Silicon Valley, Munich, and Singapore, we found ecosystem-specific narratives indicate what is common, appropriate, and successful in each ecosystem, and these narratives encourage either effectuation or causation. Our findings indicate that the narratives in the ecosystem in Silicon Valley facilitate effectuation, in Munich causation, and in Singapore a cautious balance of both. Our research suggests that narratives can explain mechanisms how ecosystems influence entrepreneurship: the national culture, market characteristics, available resources, and networks in an ecosystem spark ecosystem-specific narratives, which in turn shape tendencies towards effectuation and causation. Thereby, we introduce a new ecosystem-focused perspective on predictors of effectuation and causation.}},
  author       = {{Hubner-Benz, Sylvia and Most, Fabian and Wirtz, Jochen and Auer, Christine}},
  issn         = {{0921-898X}},
  journal      = {{Small Business Economics}},
  keywords     = {{Economics and Econometrics, General Business, Management and Accounting}},
  number       = {{1}},
  pages        = {{211--242}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Narratives in entrepreneurial ecosystems: drivers of effectuation versus causation}}},
  doi          = {{10.1007/s11187-021-00531-3}},
  volume       = {{59}},
  year         = {{2021}},
}

@article{52705,
  author       = {{Winkler, Christoph and Fust, Alexander and Jenert, Tobias}},
  issn         = {{0047-2778}},
  journal      = {{Journal of Small Business Management}},
  keywords     = {{Management of Technology and Innovation, Strategy and Management, General Business, Management and Accounting}},
  number       = {{4}},
  pages        = {{2071--2096}},
  publisher    = {{Informa UK Limited}},
  title        = {{{From entrepreneurial experience to expertise: A self-regulated learning perspective}}},
  doi          = {{10.1080/00472778.2021.1883041}},
  volume       = {{61}},
  year         = {{2021}},
}

@article{44899,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>Changes in winery ratings in leading wine guides, that is, improvements as well as deteriorations, are typically attributed to corresponding changes in the quality of the wines produced by the respective winery. What remains unexplored in this context is changes in editorship and/or changes in the composition of the wine tasting teams working for the respective guide. Using data from two particularly prestigious German wine guides (Gault Millau and Vinum), this paper shows that these latter changes have a rather small, yet statistically significant impact on changes in winery ratings. Thus, consumers are well-advised to consider these changes before making their purchasing decision. (JEL Classifications: L21, M30, Q13)</jats:p>}},
  author       = {{Frick, Bernd}},
  issn         = {{1931-4361}},
  journal      = {{Journal of Wine Economics}},
  keywords     = {{Horticulture, General Business, Management and Accounting, Food Science}},
  number       = {{4}},
  pages        = {{370--377}},
  publisher    = {{Cambridge University Press (CUP)}},
  title        = {{{The Legacy of Gurus: The Impact of Armin Diel and Joel Payne on Winery Ratings in Germany}}},
  doi          = {{10.1017/jwe.2020.36}},
  volume       = {{15}},
  year         = {{2021}},
}

@article{47919,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>We examine whether and how political embeddedness influences financial reporting quality in China by investigating how government ownership and political connections affect Chinese listed firms’ choices of earnings management strategies. The results show that state‐owned enterprises (SOEs), and in particular, central SOEs, are more likely to substitute accrual‐based earnings management strategies with costlier but less detectable real earnings management strategies than non‐SOEs. The results also indicate that politically connected enterprises (PCEs) are more likely to employ less detectable real earnings management strategies than non‐PCEs, so much so that PCEs’ total earnings management level is higher than that of non‐PCEs.</jats:p>}},
  author       = {{Wang, Zhi and Braam, Geert and Reimsbach, Daniel and Wang, Jiaxin}},
  issn         = {{0810-5391}},
  journal      = {{Accounting &amp; Finance}},
  keywords     = {{Economics, Econometrics and Finance (miscellaneous), Finance, Accounting}},
  number       = {{5}},
  pages        = {{4723--4755}},
  publisher    = {{Wiley}},
  title        = {{{Political embeddedness and firms’ choices of earnings management strategies in China}}},
  doi          = {{10.1111/acfi.12690}},
  volume       = {{60}},
  year         = {{2020}},
}

@article{47917,
  abstract     = {{<jats:p> Companies disclosing negative aspects in sustainability reports often employ legitimation strategies to present mishaps in a favorable light. In incentivized experiments, we find that nonprofessional investors divest from companies with a negative sustainability-related incident, and that symbolic legitimation (which only evasively explains a negative incident) is not a strong enough signal to counter this divestment behavior. Even substantial legitimation (which reports on measures and behavioral change) mitigates the divestment decisions only if the company reports on concrete remediation actions in morally charged situations, such as social or environmental incidents. We elaborate these results in light of signaling and screening theory, and suggest the conceptual extension of “costly signals” to what we call “valuable signals.” We argue that valuable signals need be not only costly for the sender from an economic perspective but also perceived as appropriate by the receiver from a noneconomic perspective. </jats:p>}},
  author       = {{Hahn, Rüdiger and Reimsbach, Daniel and Kotzian, Peter and Feder, Madeleine and Weißenberger, Barbara E.}},
  issn         = {{0007-6503}},
  journal      = {{Business &amp; Society}},
  keywords     = {{Social Sciences (miscellaneous), Business, Management and Accounting (miscellaneous)}},
  number       = {{4}},
  pages        = {{943--978}},
  publisher    = {{SAGE Publications}},
  title        = {{{Legitimation Strategies as Valuable Signals in Nonfinancial Reporting? Effects on Investor Decision-Making}}},
  doi          = {{10.1177/0007650319872495}},
  volume       = {{60}},
  year         = {{2019}},
}

@techreport{47083,
  author       = {{Habla, Wolfgang and Huwe, Vera and Kesternich, Martin}},
  issn         = {{0043-6275}},
  keywords     = {{Business, Management and Accounting (miscellaneous)}},
  pages        = {{330--334}},
  publisher    = {{Wirtschaftsdienst 99(5), 330-334}},
  title        = {{{Tempolimits und Grenzwerte: für eine evidenzbasierte verkehrspolitische Debatte}}},
  doi          = {{10.1007/s10273-019-2452-6}},
  volume       = {{99(5)}},
  year         = {{2019}},
}

@article{46803,
  abstract     = {{<jats:title>ABSTRACT</jats:title><jats:p>Drawing on the political theory of judicial decision making, our paper proposes a new and parsimonious ex ante litigation risk measure: federal judge ideology. We find that judge ideology complements existing measures of litigation risk based on industry membership and firm characteristics. Firms in liberal circuits (the third quartile in ideology) are 33.5% more likely to be sued in securities class action lawsuits than those in conservative circuits (the first quartile in ideology). This result is stronger after the U.S. Supreme Court's ruling in the <jats:italic>Tellabs</jats:italic> case. We next show that the effect of judge ideology on litigation risk is greater for firms with more sophisticated shareholders and with higher expected litigation costs. Furthermore, judicial appointments affect litigation risk and the value of firms in the circuit, highlighting the economic consequences of political appointments of judges. Finally, using our new measure, we document that litigation risk deters managers from providing long‐term earnings guidance, a result that existing measures of litigation risk cannot show.</jats:p>}},
  author       = {{HUANG, ALLEN and HUI, KAI WAI and Li, Reeyarn}},
  issn         = {{0021-8456}},
  journal      = {{Journal of Accounting Research}},
  keywords     = {{Economics and Econometrics, Finance, Accounting}},
  number       = {{2}},
  pages        = {{431--489}},
  publisher    = {{Wiley}},
  title        = {{{Federal Judge Ideology: A New Measure of Ex Ante Litigation Risk}}},
  doi          = {{10.1111/1475-679x.12260}},
  volume       = {{57}},
  year         = {{2019}},
}

@article{31807,
  abstract     = {{Drawing upon recent advances in machine learning and natural language processing, we introduce new tools that automatically ingest, parse, disambiguate, and build an updated database using U.S. patent data. The tools identify unique inventor, assignee, and location entities mentioned on each granted U.S. patent from 1976 to 2016. We describe data flow, algorithms, user interfaces, descriptive statistics, and a novelty measure based on the first appearance of a word in the patent corpus. We illustrate an automated coinventor network mapping tool and visualize trends in patenting over the last 40 years.}},
  author       = {{Balsmeier, Benjamin and Assaf, Mohamad and Chesebro, Tyler and Fierro, Gabe and Johnson, Kevin and Johnson, Scott and Li, Guan‐Cheng and Lück, Sonja and O'Reagan, Doug and Yeh, Bill and Zang, Guangzheng and Fleming, Lee}},
  issn         = {{1058-6407}},
  journal      = {{Journal of Economics & Management Strategy}},
  keywords     = {{Management of Technology and Innovation, Strategy and Management, Economics and Econometrics, General Business, Management and Accounting, General Medicine}},
  number       = {{3}},
  pages        = {{535--553}},
  publisher    = {{Wiley}},
  title        = {{{Machine learning and natural language processing on the patent corpus: Data, tools, and new measures}}},
  doi          = {{10.1111/jems.12259}},
  volume       = {{27}},
  year         = {{2018}},
}

@techreport{47089,
  author       = {{Achtnicht, Martin and Kesternich, Martin and Sturm, Bodo}},
  issn         = {{0043-6275}},
  keywords     = {{Business, Management and Accounting (miscellaneous)}},
  pages        = {{574--577}},
  title        = {{{Die "Diesel-Debatte": ökonomische Handlungsempfehlungen an die Politik}}},
  doi          = {{10.1007/s10273-018-2333-4}},
  volume       = {{98}},
  year         = {{2018}},
}

@techreport{20868,
  abstract     = {{This study proposes a simple theoretical framework that allows for assessing financial distress up to five years in advance. We jointly model financial distress by using two of its key driving factors: declining cash-generating ability and insufficient liquidity reserves. The model is based on stochastic processes and incorporates firm-level and industry-sector developments. A large-scale empirical implementation for US-listed firms over the period of 1980-2010 shows important improvements in the discriminatory accuracy and demonstrates incremental information content beyond state-of-the-art accounting and market-based prediction models. Consequently, this study might provide important ex ante warning signals for investors, regulators and practitioners.}},
  author       = {{Sievers, Sönke and Klobucnik, Jan and Miersch, David}},
  keywords     = {{Financial distress prediction, probability of default, accounting information, stochastic processes, simulation}},
  pages        = {{84}},
  title        = {{{Predicting Early Warning Signals of Financial Distress: Theory and Empirical Evidence}}},
  doi          = {{10.2139/ssrn.2237757}},
  year         = {{2017}},
}

@article{5199,
  abstract     = {{This study proposes a simple theoretical framework that allows for assessing financial distress up to five years in advance. We jointly model financial distress by using two of its key driving factors: declining cash-generating ability and insufficient liquidity reserves. The model is based on stochastic processes and incorporates firm-level and industry-sector developments. A large-scale empirical implementation for US-listed firms over the period of 1980-2010 shows important improvements in the discriminatory accuracy and demonstrates incremental information content beyond state-of-the-art accounting and market-based prediction models. Consequently, this study might provide important ex ante warning signals for investors, regulators and practitioners. }},
  author       = {{Klobucnik, Jan and Miersch, David and Sievers, Sönke}},
  journal      = {{SSRN Electronic Journal}},
  keywords     = {{Financial distress prediction, probability of default, accounting information, stochastic processes, simulation}},
  title        = {{{Predicting Early Warning Signals of Financial Distress: Theory and Empirical Evidence}}},
  year         = {{2017}},
}

@article{47913,
  author       = {{Reimsbach, Daniel and Hahn, Rüdiger and Gürtürk, Anil}},
  issn         = {{0963-8180}},
  journal      = {{European Accounting Review}},
  keywords     = {{Business, Management and Accounting (miscellaneous), Accounting, Business and International Management, Economics, Econometrics and Finance (miscellaneous), Economics and Econometrics, Finance}},
  number       = {{3}},
  pages        = {{559--581}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Integrated Reporting and Assurance of Sustainability Information: An Experimental Study on Professional Investors’ Information Processing}}},
  doi          = {{10.1080/09638180.2016.1273787}},
  volume       = {{27}},
  year         = {{2017}},
}

@article{3542,
  abstract     = {{We study the historical development of Slovenian Accounting Standards (SAS) and their association with accounting quality (AQ). We focus on private firms where the financial reporting process is characterised by low demand for high-quality reporting. We investigate three distinct editions of SAS since 1994 and test how their development towards international standards is related to AQ. Aggregate earnings management measures indicate that the use of accounting discretion decreases with less earnings smoothing over time. The main features of AQ have been consistent throughout historical development. Asymmetric timeliness of earnings, the ability of earnings to predict future cash flows, and the ability of accruals to mitigate mismatching are all present throughout. We also document typical departures from properties of high AQ. For example, accruals do not (always) facilitate timely recognition of losses. However, these can be attributed to the overwhelming influence of reporting incentives (e.g. taxation, debt, size) rather than to the (lower) quality of accounting standards.


     

















 



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Abstract


We study the historical development of Slovenian Accounting Standards (SAS) and their association with accounting quality (AQ). We focus on private firms where the financial reporting process is characterised by low demand for high-quality reporting. We investigate three distinct editions of SAS since 1994 and test how their development towards international standards is related to AQ. Aggregate earnings management measures indicate that the use of accounting discretion decreases with less earnings smoothing over time. The main features of AQ have been consistent throughout historical development. Asymmetric timeliness of earnings, the ability of earnings to predict future cash flows, and the ability of accruals to mitigate mismatching are all present throughout. We also document typical departures from properties of high AQ. For example, accruals do not (always) facilitate timely recognition of losses. However, these can be attributed to the overwhelming influence of reporting incentives (e.g. taxation, debt, size) rather than to the (lower) quality of accounting standards.}},
  author       = {{Valentincic, Aljosa and Novak, Ales and Kosi, Urska}},
  journal      = {{Accounting in Europe}},
  keywords     = {{private firms, accounting quality, development of accounting standards, IFRS-like standards, Slovenia}},
  number       = {{3}},
  pages        = {{358--387}},
  title        = {{{Accounting quality in private firms during the transition towards international standards}}},
  doi          = {{10.1080/17449480.2017.1378821}},
  volume       = {{14}},
  year         = {{2017}},
}

@article{46639,
  abstract     = {{<jats:sec>
<jats:title content-type="abstract-subheading">Purpose</jats:title>
<jats:p>Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title>
<jats:p>The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Findings</jats:title>
<jats:p>External service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Research limitations/implications</jats:title>
<jats:p>Findings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Practical implications</jats:title>
<jats:p>The insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Originality/value</jats:title>
<jats:p>This research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions.</jats:p>
</jats:sec>}},
  author       = {{Eggert, Andreas and Böhm, Eva and Cramer, Christina}},
  issn         = {{1757-5818}},
  journal      = {{Journal of Service Management}},
  keywords     = {{Strategy and Management, Tourism, Leisure and Hospitality Management, Business, Management and Accounting (miscellaneous)}},
  number       = {{3}},
  pages        = {{476--498}},
  publisher    = {{Emerald}},
  title        = {{{Business service outsourcing in manufacturing firms: an event study}}},
  doi          = {{10.1108/josm-11-2016-0306}},
  volume       = {{28}},
  year         = {{2017}},
}

