@article{4700,
  author       = {{Becker, Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}},
  isbn         = {{0018-9391}},
  issn         = {{00189391}},
  journal      = {{IEEE Transactions on Engineering Management}},
  keywords     = {{Action research, boundary spanning, business process management (BPM), service blueprinting, service networks}},
  number       = {{3}},
  pages        = {{468----482}},
  title        = {{{Bridging the gap between manufacturing and service through IT-based boundary objects}}},
  doi          = {{10.1109/TEM.2012.2214770}},
  year         = {{2013}},
}