@article{4700, author = {{Becker, Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}}, isbn = {{0018-9391}}, issn = {{00189391}}, journal = {{IEEE Transactions on Engineering Management}}, keywords = {{Action research, boundary spanning, business process management (BPM), service blueprinting, service networks}}, number = {{3}}, pages = {{468----482}}, title = {{{Bridging the gap between manufacturing and service through IT-based boundary objects}}}, doi = {{10.1109/TEM.2012.2214770}}, year = {{2013}}, }