@article{41294, author = {{Steinhoff, Lena and Arli, Denni and Weaven, Scott and Kozlenkova, Irina V.}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{3}}, pages = {{369--393}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Online relationship marketing}}}, doi = {{10.1007/s11747-018-0621-6}}, volume = {{47}}, year = {{2019}}, } @article{41309, abstract = {{ Gift giving is an effective means to strengthen interpersonal relationships; it also may initiate and enhance customer–brand relationships. Through a field study conducted with an international monobrand retailer of beauty products, a combination of propensity score matching with difference-in-differences estimations, and two experimental scenario studies, this research demonstrates that gift buyers spend 63% more in the year following a gift purchase than a matched sample of customers who purchase for their personal use. Specifically, gift buyers increase their purchase frequency (25%), spend more per shopping trip (41%), and engage in more cross-buying (49%). The sales lift is particularly pronounced among new customers. Identity theory suggests customer gratitude and public commitment as mediating mechanisms. Gift purchase design characteristics (i.e., assistance during gift purchase and branded gift wrapping) influence the strength of the mediating mechanisms. }}, author = {{Eggert, Andreas and Steinhoff, Lena and Witte, Carina}}, issn = {{0022-2429}}, journal = {{Journal of Marketing}}, keywords = {{Marketing, Business and International Management}}, number = {{5}}, pages = {{115--132}}, publisher = {{SAGE Publications}}, title = {{{Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships}}}, doi = {{10.1177/0022242919860802}}, volume = {{83}}, year = {{2019}}, } @article{41339, author = {{Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{4}}, pages = {{595--616}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Exploring the link between payment schemes and customer fraud: a mental accounting perspective}}}, doi = {{10.1007/s11747-019-00653-x}}, volume = {{47}}, year = {{2019}}, } @article{48526, author = {{Hubner-Benz, Sylvia and Baum, Matthias}}, issn = {{1742-5360}}, journal = {{International Journal of Entrepreneurial Venturing}}, keywords = {{Management of Technology and Innovation, Strategy and Management, Business and International Management}}, number = {{4}}, publisher = {{Inderscience Publishers}}, title = {{{Effectuation, entrepreneurs' leadership behaviour, and employee outcomes: a conceptual model}}}, doi = {{10.1504/ijev.2018.093917}}, volume = {{10}}, year = {{2018}}, } @article{31807, abstract = {{Drawing upon recent advances in machine learning and natural language processing, we introduce new tools that automatically ingest, parse, disambiguate, and build an updated database using U.S. patent data. The tools identify unique inventor, assignee, and location entities mentioned on each granted U.S. patent from 1976 to 2016. We describe data flow, algorithms, user interfaces, descriptive statistics, and a novelty measure based on the first appearance of a word in the patent corpus. We illustrate an automated coinventor network mapping tool and visualize trends in patenting over the last 40 years.}}, author = {{Balsmeier, Benjamin and Assaf, Mohamad and Chesebro, Tyler and Fierro, Gabe and Johnson, Kevin and Johnson, Scott and Li, Guan‐Cheng and Lück, Sonja and O'Reagan, Doug and Yeh, Bill and Zang, Guangzheng and Fleming, Lee}}, issn = {{1058-6407}}, journal = {{Journal of Economics & Management Strategy}}, keywords = {{Management of Technology and Innovation, Strategy and Management, Economics and Econometrics, General Business, Management and Accounting, General Medicine}}, number = {{3}}, pages = {{535--553}}, publisher = {{Wiley}}, title = {{{Machine learning and natural language processing on the patent corpus: Data, tools, and new measures}}}, doi = {{10.1111/jems.12259}}, volume = {{27}}, year = {{2018}}, } @article{41340, author = {{Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{6}}, pages = {{1133--1147}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions}}}, doi = {{10.1007/s11747-018-0600-y}}, volume = {{46}}, year = {{2018}}, } @techreport{47089, author = {{Achtnicht, Martin and Kesternich, Martin and Sturm, Bodo}}, issn = {{0043-6275}}, keywords = {{Business, Management and Accounting (miscellaneous)}}, pages = {{574--577}}, title = {{{Die "Diesel-Debatte": ökonomische Handlungsempfehlungen an die Politik}}}, doi = {{10.1007/s10273-018-2333-4}}, volume = {{98}}, year = {{2018}}, } @article{47913, author = {{Reimsbach, Daniel and Hahn, Rüdiger and Gürtürk, Anil}}, issn = {{0963-8180}}, journal = {{European Accounting Review}}, keywords = {{Business, Management and Accounting (miscellaneous), Accounting, Business and International Management, Economics, Econometrics and Finance (miscellaneous), Economics and Econometrics, Finance}}, number = {{3}}, pages = {{559--581}}, publisher = {{Informa UK Limited}}, title = {{{Integrated Reporting and Assurance of Sustainability Information: An Experimental Study on Professional Investors’ Information Processing}}}, doi = {{10.1080/09638180.2016.1273787}}, volume = {{27}}, year = {{2017}}, } @article{46639, abstract = {{ Purpose Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value. Design/methodology/approach The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe. Findings External service outsourcing that directly affects the company’s customers leads to more favorable outcomes than internal service outsourcing. This effect is contingent on the strategic outsourcing intention, the service’s reliance on technology, and the choice of the outsourcing partner. Research limitations/implications Findings show that firm value depends critically on the service value it delivers to customers. Future research could explore further contingency variables, and investigate the role of service outsourcing networks and relationships. Practical implications The insights of this study help managers to decide why, how, and to whom they should outsource their business services, as well as how to justify their outsourcing decisions, and how to communicate them toward the financial markets. Originality/value This research sheds light on the value implications of outsourcing decisions. Two types of business service outsourcing are distinguished, namely, internal and external. Furthermore, the study enhances our understanding of a contingency perspective on service outsourcing decisions. }}, author = {{Eggert, Andreas and Böhm, Eva and Cramer, Christina}}, issn = {{1757-5818}}, journal = {{Journal of Service Management}}, keywords = {{Strategy and Management, Tourism, Leisure and Hospitality Management, Business, Management and Accounting (miscellaneous)}}, number = {{3}}, pages = {{476--498}}, publisher = {{Emerald}}, title = {{{Business service outsourcing in manufacturing firms: an event study}}}, doi = {{10.1108/josm-11-2016-0306}}, volume = {{28}}, year = {{2017}}, } @article{4690, author = {{Gorbacheva, Elena and Stein, Armin and Schmiedel, Theresa and Müller, Oliver}}, issn = {{18670202}}, journal = {{Business and Information Systems Engineering}}, keywords = {{BPM workforce, Business process management, Competences, Gender diversity, Latent semantic analysis, Skills, Text mining}}, number = {{3}}, pages = {{213----231}}, title = {{{The Role of Gender in Business Process Management Competence Supply}}}, doi = {{10.1007/s12599-016-0428-2}}, year = {{2016}}, } @article{4692, author = {{Müller, Oliver and Schmiedel, Theresa and Gorbacheva, Elena and vom Brocke, Jan}}, issn = {{17517583}}, journal = {{Enterprise Information Systems}}, keywords = {{abilities, business process management, competences, knowledge, latent semantic analysis, professionals, skills, typology}}, number = {{1}}, pages = {{50----80}}, title = {{{Towards a typology of business process management professionals: identifying patterns of competences through latent semantic analysis}}}, doi = {{10.1080/17517575.2014.923514}}, year = {{2016}}, } @article{4951, abstract = {{Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers.}}, author = {{Paluch, Stefanie and Wünderlich, Nancy}}, journal = {{Journal of business Research}}, keywords = {{Risk perception, Technology-based service innovations, Business-to-business context, Interview study, Risk categories, Smart service}}, number = {{7}}, pages = {{2424----2431}}, publisher = {{Elsevier}}, title = {{{Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}}}, volume = {{69}}, year = {{2016}}, } @article{47912, abstract = {{ Factorial surveys (FSs) integrate elements of survey research and classical experiments. Using a large number of respondents in a controlled setting, FSs approximate complex and realistic judgment situations through so-called vignettes—that is, carefully designed descriptions of hypothetical people, social situations, or scenarios. Despite being rooted, and predominantly applied, in sociology, FSs are particularly promising for business and society (B&S) scholars. Given the multiplicity, inherent complexity, and sometimes fuzziness of B&S research objects, conventional research methods inevitably reach their limits. This article, therefore, systematically presents methodological and thematic opportunities for FS studies in B&S research. It is argued that FSs are well suited to dealing with the complex interplay of societal-, organizational-, and individual-level factors in B&S research and to studying the principles underlying human perceptions, attitudes, values, social norms, and (anticipated) behavior. The application of the FS method is illustrated based on a showcase example in the realm of socially responsible investments (SRIs). As the literature on the conceptualization of FSs is limited, methodological challenges are addressed to guide B&S researchers past the common methodological pitfalls. }}, author = {{Oll, Josua and Hahn, Rüdiger and Reimsbach, Daniel and Kotzian, Peter}}, issn = {{0007-6503}}, journal = {{Business & Society}}, keywords = {{Social Sciences (miscellaneous), Business, Management and Accounting (miscellaneous)}}, number = {{1}}, pages = {{26--59}}, publisher = {{SAGE Publications}}, title = {{{Tackling Complexity in Business and Society Research: The Methodological and Thematic Potential of Factorial Surveys}}}, doi = {{10.1177/0007650316645337}}, volume = {{57}}, year = {{2016}}, } @inproceedings{4474, abstract = {{The transition from school to university can be overwhelming for some students. While students' motivation is considered a strong predictor of performance, the development of motivation during students' transition from high school to university has rarely been investigated. Additionally, little is known about the relation of motivational aspects with other influences on study performance. The present mixed methods study addresses this research gap and examines the development of economics students' study motivation. The longitudinal mixed-method study included three waves of data collected using quantitative surveys and a series of five interviews conducted with 14 first-year students over eight months. Regarding students' development over time, the quantitative analysis showed a gradual decline in students' motivation. However, in the interviews, certain events during the first year were identified as critical incidents demotivating students. These insights into the development of students' motivation at a business school show that concrete incidents influence students' motivational development; thus, they could be transformed by structural changes.}}, author = {{Brahm, Taiga and Jenert, Tobias}}, keywords = {{motivation, business school, higher education, latent growth curve model, longitudinal study, mixed methods, interview, students}}, location = {{Leuven}}, title = {{{The crucial first year: The development of students' motivation at a Business School-a Mixed Methods Study}}}, year = {{2014}}, } @article{4695, author = {{Debortoli, Stefan and Müller, Oliver and vom Brocke, Jan}}, isbn = {{0910-8327 (Print)$\backslash$n0910-8327 (Linking)}}, issn = {{18670202}}, journal = {{Business and Information Systems Engineering}}, keywords = {{Big data, Business intelligence, Competencies, Latent semantic analysis, Text mining}}, number = {{5}}, pages = {{289----300}}, title = {{{Comparing business intelligence and big data skills: A text mining study using job advertisements}}}, doi = {{10.1007/s12599-014-0344-2}}, year = {{2014}}, } @article{4696, author = {{vom Brocke, Jan and Debortoli, Stefan and Reuter, Nadine and Müller, Oliver}}, issn = {{15293181}}, journal = {{Communications of the Association for Information Systems}}, keywords = {{Advanced business analytics, Big Data, Business intelligence, IT business value, In-memory technology, OLAP, OLTP, Realtime analytics, Sentiment analysis}}, pages = {{151----167}}, title = {{{How In-Memory Technology Can Create Business Value: Lessons Learned from Hilti}}}, doi = {{10.17705/1CAIS.03407}}, year = {{2014}}, } @article{47906, abstract = {{Purpose– In this viewpoint, the authors aim to discuss sustainability issues in university education. Balancing what we call the “Accounting View” and the “Sustainability View”, the authors illuminate the status of value relevance of sustainability information and question the depth of business students' processing of this information.Design/methodology/approach– The discussion was triggered by an experimental study on sustainability disclosure which revealed interesting findings related to the participating students' prior sustainability and accounting coursework. The authors start the viewpoint from these findings and contrast them with existing views on sustainability and accounting (education).Findings– The amount of accounting coursework was positively related to the probability of including sustainability information in future stock value estimates, whereas this applied only marginally to sustainability coursework. However, students with more sophisticated sustainability knowledge seemed to scrutinize the given sustainability information more deeply, while students with “pure” accounting knowledge seemed more willing to simply accept the information.Practical implications– The authors argue for advancements in the curriculum for business students that foster critical thinking and might prevent students (and thus potential future managers) from using sustainability information superficially. The authors caution against regarding sustainability issues as an “add-on” to existing courses and curricula and call for a combination of integrating sustainability issues in (core) business courses and offering standalone courses on sustainability management or CSR.Originality/value– Triggered by findings from an experimental study, the authors contrast different opinions on sustainability education of business students and offer a new viewpoint on the (supposed) value relevance of sustainability information for future business leaders.}}, author = {{Hahn, Rüdiger and Reimsbach, Daniel}}, issn = {{2041-2568}}, journal = {{Journal of Global Responsibility}}, keywords = {{Business and International Management}}, number = {{1}}, pages = {{55--67}}, publisher = {{Emerald}}, title = {{{Are we on track with sustainability literacy?}}}, doi = {{10.1108/jgr-12-2013-0016}}, volume = {{5}}, year = {{2014}}, } @article{47908, abstract = {{AbstractIn this paper, we propose a binomial approach to modeling sequential R&D investments. More specifically, we present a compound real options approach, simplifying the existing valuation methodology. Based upon the same set of assumptions as prior models, we show that the number of computational steps for valuing any compound option can be reduced to a single step. We demonstrate the applicability of our approach using the real-world example of valuing a new drug application. Overall, our work provides a heuristic framework for fostering the adoption of binomial compound option valuation techniques in R&D management.}}, author = {{Hauschild, Bastian and Reimsbach, Daniel}}, issn = {{2198-3402}}, journal = {{Business Research}}, keywords = {{Business, Management and Accounting (miscellaneous)}}, number = {{1}}, pages = {{39--59}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Modeling sequential R&D investments: a binomial compound option approach}}}, doi = {{10.1007/s40685-014-0017-5}}, volume = {{8}}, year = {{2014}}, } @article{41296, author = {{Steinhoff, Lena and Palmatier, Robert W.}}, issn = {{0092-0703}}, journal = {{Journal of the Academy of Marketing Science}}, keywords = {{Marketing, Economics and Econometrics, Business and International Management}}, number = {{1}}, pages = {{88--107}}, publisher = {{Springer Science and Business Media LLC}}, title = {{{Understanding loyalty program effectiveness: managing target and bystander effects}}}, doi = {{10.1007/s11747-014-0405-6}}, volume = {{44}}, year = {{2014}}, } @article{4699, author = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}}, issn = {{09050167}}, journal = {{Scandinavian Journal of Information Systems}}, keywords = {{Business process management, Conceptual modeling, Interaction routines, Modular design, Service networks, Social construction}}, number = {{1}}, pages = {{17----47}}, title = {{{Designing interaction routines in service networks: A modularity and social construction-based approach}}}, year = {{2013}}, }